Army changed my email address now I cannot access old emails. How can I fix this?

2022-12-30T10:59:54-05:00

I used to have an @mail.mil email, but when I logged onto the computer at work the other day I saw my email was changed to @health.mil. I have no emails being sent to this email. This is very frustrating. I need to access my old emails because I have a copy of my orders on there. Has anyone had this problem before and either a) how can I transfer my old emails to my new email address or b) how can I access my old pcs orders/ my current assignment orders without iperms because my s1 did not upload my orders onto there. Thanks

Response by COL Randall C. made Dec 30 at 2022 11:08 AM

2022-12-30T11:08:18-05:00

At first guess it sounds like you didn't complete the email migration when the DHA went to MED365.

https://www.facebook.com/watch/?v= [login to see] 77648

Try the instructions at this link and see if it works - https://co.ng.mil/Portals/25/Documents/Assisted-Email-Migration.pdf

** NOTE ** - these are specific to a NGB Soldier migrating. While most of the steps/answers are the same, some (like 'NGB' for your organization) might be different for you.

Worst case, call the Army Enterprise Service Desk at [login to see] and see if they can help finding your missing emails.

Help with your health.mil account can be gotten from the MHS Service Helpdesk - https://www.milsuite.mil/book/groups/mhs-service-helpdesk/pages/mhs-service-helpdesk

Redirecting...

Response by MSG Private RallyPoint Member made Dec 30 at 2022 11:13 AM

2022-12-30T11:13:50-05:00

How/why are medical folks getting migrated to HEALTH.MIL? I've been noticing that trend lately.

Response by SFC Private RallyPoint Member made Dec 30 at 2022 5:24 PM

2022-12-30T17:24:45-05:00

You're at a @health.mil because you're in a hospital network. In the future you might be at an Army.mil network or a socom.mil network.

As for your orders you should have a copy in your possession. Keep a copy of every single set of orders, promotions, and clothing records you ever receive in your Career.

If you just arrived at your current unit, your last unit has a copy of your orders. If you didn't, your current set of orders are probably not that important. If they are critical, there's always a secondary route to getting what you need. Just remember, you're not the first person in the Army to have whatever problem you're having now.

Response by LTC Private RallyPoint Member made Dec 31 at 2022 10:07 AM

2022-12-31T10:07:17-05:00

Can you access web mail? If so download a pst file of you email from there.

Response by SSG Robert Perrotto made Mar 28 at 2024 1:45 PM

2024-03-28T13:45:13-04:00

Firstly, you should contact your IT department or whoever manages email accounts in your organization to inquire about the change and if there's a process to retrieve your old emails. They may have migrated your emails to the new address or have a backup system. Additionally, you can access your old emails through webmail or by logging into your previous email account from a different device. If that doesn't work, contact your S1 or personnel office for assistance accessing your orders.