Does anyone have a good POC for the Army's Enterprise email system?

CPT Private RallyPoint Member — Wed, 01 Mar 2017 08:54:54 -0500

Since I reentered active duty after a 2 year break in service I have been able to access AKO and most other systems, but I haven't been able to access my Enterprise email. I've tried a couple of different email address that are listed as helpdesk POCs, but I haven't received a response from either. Does anyone have a POC that they've actually been able to receive a response from?

Response by SGT Private RallyPoint Member made Mar 1 at 2017 9:01 AM

SGT Private RallyPoint Member — Wed, 01 Mar 2017 09:01:17 -0500

Have you contacted AKO helpdesk? I think webmail is still using web.mail.mil and @mail.mil emails.

Otherwise, a NEC at your duty station should be able to help.

Response by SGT Dave Tracy made Mar 1 at 2017 10:04 AM

SGT Dave Tracy — Wed, 01 Mar 2017 10:04:52 -0500

They do have a help desk--not that I found it helpful--but like you I had not been able to get into my email after it switched to the Enterprise system, and that lasted for about 3 years, then one day I just checked on a whim and was able to get in. No idea what changed.

Response by 1LT Private RallyPoint Member made Mar 5 at 2017 8:37 PM

1LT Private RallyPoint Member — Sun, 05 Mar 2017 20:37:05 -0500

I haven't used the help desk, but do you have your CAC's certificates installed on your computer? I've had to reinstall in order to get access to Enterprise email.