Doing SSD from home; always says "Web page not responding". Is there a solution?

SSG Private RallyPoint Member — Thu, 03 Sep 2015 17:21:55 -0400

Whenever I try to do SSD from my laptop at home it always goes to the section I left off, but when I hit the "next" button it won't let me and I get a message that says "the program is not responding". Has this or does this happen to anyone else? If so is there a solution for it?

Response by SGT Bryon Sergent made Sep 3 at 2015 5:44 PM

SGT Bryon Sergent — Thu, 03 Sep 2015 17:44:02 -0400

I had a PFC on deployment fix most of the issues I was having! If you have Microsoft Windows 8 and have not done the 8.1 update do it. Then download Google chrome. Once installed it solved 95 percent of all of my issues. If this is not the case then try going to militarycac.com and see if they have any fixes to help.

Response by SSgt Private RallyPoint Member made Sep 3 at 2015 5:49 PM

SSgt Private RallyPoint Member — Thu, 03 Sep 2015 17:49:16 -0400

Does it say, "the program is not responding," or "the webpage is not responding?" I had a bit of trouble with the training window locking, and then not saving my progress, so you're at least not going backwards! My suggestions are to go under "manage addons" and turn off shockwave flash if you have IE and try again. If that doesn't work, enable compatibility mode, or disable it depending on which way you have it now, and try again. Fiddling with those two settings has given me the best success when doing anything with AKO and Enterprise.

Response by LTC Yinon Weiss made Sep 3 at 2015 6:06 PM

LTC Yinon Weiss — Thu, 03 Sep 2015 18:06:49 -0400

Have you tried Internet Explorer? A lot of government programs only work on IE (and sometimes only older versions of IE).

Response by SSG Toryn Green made Sep 3 at 2015 9:09 PM

SSG Toryn Green — Thu, 03 Sep 2015 21:09:26 -0400

I had a similar issue back when I was doing SSD-III. I called the help desk, they ran me through a bunch of steps and it still didn't work. I just ended up using a different computer.

Response by SFC Private RallyPoint Member made Sep 4 at 2015 1:12 AM

SFC Private RallyPoint Member — Fri, 04 Sep 2015 01:12:56 -0400

I had that problem. I had to install all the certificates that you need to log on to AKO, then change SSL and TSL settings in the Internet Options. I think I had to use IE as well