Enterprise E-Mail Failure. Any/All advice valued.

2015-11-13T17:47:26-05:00

I log onto AKO and click on "EMail" and then it brings me to this "Your AKO mailbox is no longer receiving any new mail; all incoming messages are being sent to your Enterprise Email (EE) inbox. Access it, using a CAC, at https://web.mail.mil." & I click on the link to the email. I then click the agree button to consent and am given an answer "Your session could not be established.

The session reference number: c6a5f5a7

Access was denied by the access policy. This may be due to a failure to meet access policy requirements.

If you are an administrator, please go to Access Policy >> Reports : All Sessions page and look up the session reference number displayed above.

To open a new session, please click here."

Any solutions or advice really appreciated. Can't verify my account without accessing my Enterprise Email

Response by PFC Private RallyPoint Member made Nov 13 at 2015 5:56 PM

2015-11-13T17:56:28-05:00

This is the message I get that has me baffled

Response by MSG Private RallyPoint Member made Nov 13 at 2015 6:18 PM

2015-11-13T18:18:43-05:00

Are you Pre-Basic/AIT? If so, that could be why. More often than not, Pre-Basic Soldiers are not able to access until all IET is complete. If you are a graduate of AIT and still don't have access, call this number 1+ [login to see] (ARMY) – PRESS Option 2

Response by SFC A.M. Drake made Nov 13 at 2015 7:06 PM

2015-11-13T19:06:17-05:00

Have you spoken with your squad leader, Sgt, platoon leader, etc etc.

Response by CPT Private RallyPoint Member made Nov 13 at 2015 7:24 PM

2015-11-13T19:24:15-05:00

I agree with SFC Drake as your first course of action... That's what your NCO support channel is for.

If you're trying to sign on to a home computer with a cac reader you need to install a few things before hand to have your certs read. Go to militarycac.com for those specific details.

Response by SSgt Private RallyPoint Member made Nov 13 at 2015 10:34 PM

2015-11-13T22:34:02-05:00

Have you tried the solutions at militarycac.com? Judging by the page you screenshotted, I'm guessing that you don't have the correct root certificates installed. Again, see militarycac.com. If that is not the issue, go under addons and disable shockwave flash, then clear your history, restart your browser and try again. In my experience every time enterprise fails to load, you MUST clear your history or it will continue to fail.

Response by SGT Private RallyPoint Member made Jan 10 at 2019 7:01 PM

2019-01-10T19:01:44-05:00

I get this every now and then. It's hit or miss. I was using it for an hour on a computer at Andrew AFB flawlessly and now I keep getting the same error. The military really NEEDS to switch to GMAIL. It's much easier to use and no easier to hack than the current garbage they use now. I check my email as much as I am able to. Its useless overall but I'm sure there's a brilliant reason we have this, smh.