For what reasons would you request a specific representative every time you need support from an organization?

SGT Private RallyPoint Member — Wed, 16 Aug 2017 21:06:54 -0400

Response by SGT Joseph Gunderson made Aug 16 at 2017 9:19 PM

SGT Joseph Gunderson — Wed, 16 Aug 2017 21:19:00 -0400

Perhaps you have built a professional relationship with said person. Or maybe they are just a pleasure to work with. I guess it all comes down to the person who is seeking the representative and the representative. Personal preference I suppose mostly...

Response by LTC Jason Mackay made Aug 16 at 2017 11:19 PM

LTC Jason Mackay — Wed, 16 Aug 2017 23:19:20 -0400

Rapport, relationship, and not having to tell your story from scratch every time, from the beginning...First the earth cooled, then the dinosaurs came but that got too big and fat and died and became oil....

Response by MSG Wade Huffman made Aug 17 at 2017 7:33 AM

MSG Wade Huffman — Thu, 17 Aug 2017 07:33:36 -0400

It's called "case management" and allows for more efficient service since you develop a relationship with the individual.