Has anyone figured out why the web.mail for DOD emails has shut down or know how to access the website?

SGT(P) Christopher Poole — Tue, 25 Feb 2020 07:52:07 -0500

Has anyone figured out why the web.mail for DOD emails has shut down or know how to access the website?

When I go through AKO's section for DOD email and use the email login, I am sent to a page that says "Your session could not be established" followed by a session reference number.

If anyone has any updates or references for me to check, that would be great.
Thanks

Response by MSG Gary Eckert made Feb 25 at 2020 8:07 AM

MSG Gary Eckert — Tue, 25 Feb 2020 08:07:55 -0500

Have you tried logging on with you PIV certificate rather than your email certificate? Most Enterprise email accounts have been transitioned to PIV.

Response by MSG Private RallyPoint Member made Feb 25 at 2020 9:40 AM

MSG Private RallyPoint Member — Tue, 25 Feb 2020 09:40:41 -0500

You need to update your PIV certs and choose the AUTHENTICATION option for credentials/certs

Response by MSG Private RallyPoint Member made Feb 25 at 2020 10:13 AM

MSG Private RallyPoint Member — Tue, 25 Feb 2020 10:13:34 -0500

SGT(P) Christopher Poole, take a look below (or above...depending on where this one falls in at) for the conversation with SFC James J. Palmer IV aka "JP4" and I. I posted some links that may very well help your situation.