Has anyone had issues with it’s the new genesis system?

SPC Private RallyPoint Member — Fri, 22 Jul 2022 08:36:35 -0400

Has anyone had issues scheduling appointments, getting wrong appointment times, refilling prescriptions, appointments being cancelled without you being notified etc. with genesis. I heard a lot of folks are having these issues army wide and I was wondering if it was just me but I guess not.

Response by SFC Private RallyPoint Member made Jul 22 at 2022 1:43 PM

SFC Private RallyPoint Member — Fri, 22 Jul 2022 13:43:01 -0400

I have never seen an option for scheduling much of anything on Genesis. You basically have to call the TRICARE appointment line has been my experience the last 3 1/2 years. I have gone to look to see what can be scheduled but it never has shown my PCM or even now the clinic I'm in.

Response by SFC Private RallyPoint Member made Jul 22 at 2022 6:54 PM

SFC Private RallyPoint Member — Fri, 22 Jul 2022 18:54:14 -0400

I would say they're not having these issues army wide because Genesis has not been instituted army wide yet. Most professionals are having issues accessing Genesis because they're still using AHLTA.and don't know how to access Genesis. Most users using Genesis are having issues because it's barely past its pilot program - only available in a few bases

Response by MSgt Robert E. M. made Jul 27 at 2022 2:02 PM

MSgt Robert E. M. — Wed, 27 Jul 2022 14:02:58 -0400

Don't tell us, it's the same with you? LOL keep rolling the dice!