Sgt Stephen Murphy 4323864 <div class="images-v2-count-0"></div>Any ideas how to actually get someone at the VA Hospital to actually respond when you have an issue? I reordered a prescription that is rather vital well over a month ago and never received it . I have called multiple times over the last three weeks and spoken to the pharmacy. Each time I am told that it was mailed and given the date of my last call. It seems pretty obvious that is not getting mailed and they are just reentering it in the system. here only suggestion is to come down and get a partial refill to cover me until it arrives in the mail. Unfortunately, I won&#39;t bee able to get there for several days. I have even attempted to call patient advocacy to try and get help. Unfortunately patient advocacy does not answer their phone and has not returned any of the messages I have left. 2019-01-28T14:12:06-05:00 Sgt Stephen Murphy 4323864

<div class="images-v2-count-0"></div>Any ideas how to actually get someone at the VA Hospital to actually respond when you have an issue? I reordered a prescription that is rather vital well over a month ago and never received it . I have called multiple times over the last three weeks and spoken to the pharmacy. Each time I am told that it was mailed and given the date of my last call. It seems pretty obvious that is not getting mailed and they are just reentering it in the system. here only suggestion is to come down and get a partial refill to cover me until it arrives in the mail. Unfortunately, I won&#39;t bee able to get there for several days. I have even attempted to call patient advocacy to try and get help. Unfortunately patient advocacy does not answer their phone and has not returned any of the messages I have left.

2019-01-28T14:12:06-05:00 2019-01-28T14:12:06-05:00 Lt Col Charlie Brown 4323872

<div class="images-v2-count-0"></div>Try calling and asking for the hospital commander or the IG.

2019-01-28T14:14:41-05:00 2019-01-28T14:14:41-05:00 Michael Compeau 4323877

<div class="images-v2-count-0"></div>To expand on Lt Col C. Brown&#39;s comment -- Potential contacts in order of oversight and responsibility: <br />a) the VAMC Pharmacy Chief -- <br />b) the Deputy Director of the VAMC involved<br />c) the Director of the VA Medical Center involved<br />If you need help identifying these individuals, let me know the facility name/location via message, and I&#39;ll get you names and contact info to help you move things forward.

2019-01-28T14:19:08-05:00 2019-01-28T14:19:08-05:00 PO1 Tony Holland 4323951

<div class="images-v2-count-0"></div>Try your Patient Affairs Rep --- they can cut through the red tape (at least in Dallas)

2019-01-28T14:54:47-05:00 2019-01-28T14:54:47-05:00 Sgt Stephen Murphy 4324008

<div class="images-v2-count-0"></div>For the record, this is at the VA Hospital in Washington DC. Thanks for the suggestions everyone

2019-01-28T15:20:50-05:00 2019-01-28T15:20:50-05:00 CWO3 Private RallyPoint Member 4326209

<div class="images-v2-count-0"></div>Contact Patient Advocacy at the VAMC.

2019-01-29T12:05:54-05:00 2019-01-29T12:05:54-05:00 Sgt Stephen Murphy 4326666

<div class="images-v2-count-0"></div>My issue has been resolved. Thanks everyone for the suggestions. I made a trip to the VAMC today and explained my issues with the pharmacy to the people working the desk in the mental health clinic. They informed me that they had a dedicated pharmacist and showed me how to get there. She was able to get me tracking info for my prescription and pit in an additional one to pick up so I would be covered until that arrived. Also thanks to Michael Compeau who sent an email to the director and I got my first ever call back from patient advocacy. I don&#39;t believe that is a coincidence.

2019-01-29T15:42:50-05:00 2019-01-29T15:42:50-05:00 2019-01-28T14:12:06-05:00