How has your experience at the VA changed with the changing of the guard?

2015-06-29T17:26:17-04:00

Response by SrA Edward Vong made Jun 29 at 2015 5:31 PM

2015-06-29T17:31:24-04:00

I think the only thing I deal with as far as the VA goes is my GI Bill. So far I haven't had any issues.

Response by COL Mikel J. Burroughs made Jun 29 at 2015 5:37 PM

2015-06-29T17:37:25-04:00

Maj Kim Patterson I really haven't had any issues with the Oceanside, CA VA Medical branch office or the San Diego, CA facility. They have been extremely professional and have provided great care and timely service. I see a lot of others have had issues at other locations. The problems we are hearing about might be location specific for whatever reason. I have been using these VA facilities now for the last three years!

Response by MAJ Ken Landgren made Jun 29 at 2015 5:38 PM

2015-06-29T17:38:39-04:00

The VA at Leavenworth has been great to me from the start.

Response by SSG Zach McIlwain made Jun 29 at 2015 5:40 PM

2015-06-29T17:40:22-04:00

I spent a few occasions with Secretary McDonald and truly belive his intention is to better the VA. That being said he is somewhat limited by the VA's union membership and leadership, a culture that is more willing to bury the truth than to face it, and other general issues that affect someone in such a politically treacherous position. I genuinely believe he is trying, but as with all governmental change, it may be a generation before we see the fruits of his labor.

Response by SrA Daniel Hunter made Jun 29 at 2015 8:35 PM

2015-06-29T20:35:57-04:00

No Major, mine has change depending on where I have lived. I have experienced over a 30 day wait to see a Doc in Portland. When I was in Helena Montana it was one week.

Response by MSgt Private RallyPoint Member made Jun 29 at 2015 10:19 PM

2015-06-29T22:19:33-04:00

Actually I have had no issues with Portland VA for my father. They have been pretty awesome to say the least.
Mine will start in 1 year 4 months and 24 days.

Response by SSG Melvin Nulph made Jun 29 at 2015 11:44 PM

2015-06-29T23:44:24-04:00

I am not willing to try them until I have to at 65. Being sent to mental health just because they don't like your vocabulary or asking for a second opinion? Yet they can tell me what they're going to do to me and expect me to agree if I don't, back to mental health? Anger management examinations is for when I'm urinated off not when they try to piss me off. If im lucky, I will never have to use them again.

Response by Maj Kim Patterson made Jun 30 at 2015 5:50 AM

2015-06-30T05:50:55-04:00

I am hopeful. I fell through the cracks in AZ right into a coma and moved to KS where my daughter, a nurse also, was living so she could kind of keep an eye on me. Robert Dole has had some problems but from what I hear they are mowing grass somewhere in another time zone. Which brings me to the present: I rarely see my PCP but have been in need of some specialty clinics the last two years. I could not ask for better treatment from the pharmacy, ER, radiology, neurology, oncology, anesthesiology, and behavioral health. They recently hired 2 combat medics in phlebotomy. I worship the ground they walk on. I have two good spots left: one in my right foot and my jugular. Said medics slide those needles into my fragile hand veins like they are threading needles. There are many other shining stars here now and I would not want to have to start back with a civilian medical team. I truly have timely coordinated professional and personable care and they are being aggressive setting appointments, looking for answers. I used some other services but they were not a good fit for me. There are a multitude of job openings in various locations around the country. Again, I am hopeful.

Response by SGT Ben Keen made Jun 30 at 2015 8:57 AM

2015-06-30T08:57:41-04:00

A little off topic, but reading through the existing comments, it hits me how interesting it is to see that the experiences a Veteran may have with the VA both the VHS and the VBA sides really comes down to location. You often hear about how important location is when starting a business but you hardly hear in the general public how location can really make the difference in the treatment a Veteran may receive from the VA.

As far as seeing a difference, there have been a few here in Pittsburgh. More round table discussions, improved doctor/patient interaction, somewhat faster appointment times all on the Health System side. Really haven't seen much change on the benefits side. Ratings are still typically lower here in the region, access to speak with someone requires Veterans to go downtown because of the wait time on the phones.

I think the VA as a whole is trying but of course, we can't expect someone new to sit behind the desk, wave their hands like magic and change the system overnight.

Response by SGT Toby Vado made Jun 30 at 2015 9:37 AM

2015-06-30T09:37:24-04:00

It's gotten a little better

Response by CPT Pedro Meza made Jun 30 at 2015 12:09 PM

2015-06-30T12:09:39-04:00

Maj Kim Patterson, This past Sunday I was in the emergency room with very bloody urine, I was seen by Dr. Thomas Vu at San Antonio VA hospital who ran blood work and urine work and a CT -Scan , he sent me home with antibiotics and requested and emergency urology appointment. On Monday Dr. Thomas Vu called me at home to check up on me. I have the greatest respect for the Dr. Thomas Vu for his professionalism and for humanity towards me.

Response by PFC Private RallyPoint Member made Jun 30 at 2015 12:24 PM

2015-06-30T12:24:06-04:00

I get fewer appointments. and prescriptions have have the Doctors notes. Then the medicines I get are only the the ones Va has.

Response by LTC Charles M Carter made Jun 30 at 2015 12:33 PM

2015-06-30T12:33:10-04:00

I have been changed to Home Based Primary Care which has greatly improved my care. I am more likely to be seen by the same people now or at least by people that are more familiar with my situation. Additionally, it is less of a strain of both me and my caregiver to get me to and from the VA for treatment. I do, however, still have to go to the hospital for specialist care which is not a bad problem since it happens less frequently. I do not use the VA for Mental Health Care after having had a terrible experience with the Troop Recovery Program at the G.V. "Sonny" Montgomery VA Hospital in Jackson, MS.

Response by CPO Peggy Morris made Jun 30 at 2015 12:52 PM

2015-06-30T12:52:26-04:00

Can't complain, they've been good to me.

Response by SSG Branyn Burkhart made Jun 30 at 2015 1:04 PM

2015-06-30T13:04:23-04:00

Ha ha. What changing of the guard? There may be a new Secretary, but he has yet to fire or hold anyone accountable for any wrongdoing. The few instances I can think of where there has been change, it's been to promote someone and give them greater responsibility after there has been controversy.

Response by SGM Ed Mounts made Jun 30 at 2015 1:07 PM

2015-06-30T13:07:57-04:00

NO... I just recently wass finally able to get an appointment and was very happy, then when I went to my appointment with them last week it gets cancelled while I was there. That being said it took them 4 years to get me the appointment because my origional Dr. left and I needed to be reassigned a new Dr. before I could get the appointment, this has been an issue for some time. While waiting on my appointment the nurse came out and told me I couldnt be seen because the Dr. called in sick and I needed to reschedule. I dont understand I am in the VA clinic and I am sure there is more than one Dr in the building and I CANT BE SEEN. I was nice to the nurse but still had questions and then she tells me it will be at least 45 days before I can get an appointment so I said lets do it, then I get "we cant schedule you that far out we can only go 30 days"???? We were able to schedule this one almost two months out but now I cant, I am confused. Now they have me on a waiting list for a local DR to call me an make an appointment. I have a privider in the next building at the Army hospital but I guess they are not good enough and the VA and the Armyhospital dont talk, they want me to get the last 4 years of records for my next visit so they can update my records . You would thing that the VA and the military could communicate. I am really getting a great view on how the VA is so broken and how people can die before they can get an appointment.

Response by PO1 Joseph Thompson made Jun 30 at 2015 1:11 PM

2015-06-30T13:11:11-04:00

Mine did not change ! I've gotten an operation on my left wrist , it was broken , and it was perfect ,care and the after therapy work ?

Response by SGM Ed Mounts made Jun 30 at 2015 1:20 PM

2015-06-30T13:20:03-04:00

No...I am very frustrated with the VA. I had an appointment with the VA Doc last week, that being said it took me 4 years to get the appointment because my origional Dr. left and I needed to be reassigned a new provider before I could get the appointment in the first place. While waiting on my appointment the nurse came out and told me I couldnt be seen because the Dr. called in sick and I needed to reschedule. I dont understand I am in the VA clinic and I am sure there is more than one Dr in the building and I CANT BE SEEN. I was nice to the nurse and then she tells me it will be at least 45 days before I can get an appointment so I said lets do it, then I get we cant schedule you that far out we can only go 30 days???? (We were able to schedule this one almost two months out???). Now I am on a waiting list for a local DR to call me an make an appointment and I need to call the VA clinic back next week to see if they can get me one there. I have a privider in the next building 300 feet away at the Army hospital but I guess they are not good enough for the VA and the dont offices dont communicatek, they want me to get the last 4 years of records for my next visit so they can update my stuff. You would thing that the VA and the military could communicate. I am really getting a great view on how the VA is so broken and how people die before they can get an appointment. It really upset me that the process was so difficult and it really makes me feel like they dont care. I am sure I will eventually get everything straight but the process should be better.

Response by SSgt Tim Ricci made Jun 30 at 2015 1:27 PM

2015-06-30T13:27:16-04:00

NO!!!! It's a bad as it ever was in my Opinion! I am finally going to the DAV for help with my claims

Response by PV2 Eric Coop made Jun 30 at 2015 1:59 PM

2015-06-30T13:59:19-04:00

The VA in this part of the country (Northern Ohio) still sucks. I've been waiting for a simple dependency claim to be resolved since 2011 when I filed for an increase in my disability rating. The rating increase came in August of 2012, but I had to refile the dependency claim and have been waiting ever since. I've tried to go to our Congressional delegation, and they're more worthless than the VA when it comes to response. The VA around here needs a complete overhaul and enough staff to handle the caseload, because I know they're sick and tired of hearing from me about my claim and when they're going to finish working on it.

Response by MSgt Scott Gaston made Jun 30 at 2015 2:17 PM

2015-06-30T14:17:17-04:00

With a "First Event happening on 6 October 2000, followed by another, and another, and finally a By-Pass (4 Heart Caths, 3 Angioplasty's, 3 stent placements, 1 Angioplasty without stent placement, 2 Brachy Therapies, and finally on 13 March 2003 a By-Pass) the VA took 3 days shy of 1 year to give me a whopping 10% rating for my heart since they ran me until I was ready to drop on the tread mill. This process began again in 2012 with another 2 stents over a long week end and I never filed as I felt the previous example showed how futile the process was and I was getting reprimanded at work for taking too much sick time for Dr.'s appointments and I wanted my job. On April 1st, after very little exertion (wheeling the garbage 15' to the street) I experienced a quick twinge of Angina, followed by exhaustion which let up as I had another twinge of Angina. I had always recognized my Angina, but it was different this time. I went to my Cardiologists of 15 years office and we decided a Cath to take a look was the best course. Checking into one hospital for the cath, I was quickly loaded up in the ambulance and taken to an emergency procedure at another hospital better equipped to handle the "Candy Wrapper" Artery close off (twisted and closed off all the way to both ends) as well as requiring another 3 stent placements. It was actually worse looking then my By-Pass, but the Angina was entirely different and almost went ignored. That's 10 procedures in 14 years and 5 in the last 3 years! I went to my C&P exam on Saturday with what should have been an open and shut case...NO, guess again! You want to know why the VA is falling further behind? I went in for a Cardiac C&P Eval to update my Disability rating. The DR.? doing the eval is reading all my records, Lab tests, and a letter from my Cardiologist of 15 years, through 10 procedures (5 in the last 3 years) declaring me 100% disabled from a Cardiology standpoint not to undertake even the least strenuous physical activities. This Dr,? apparently decides he needs to cure me knowing nothing of my history, he asks, do you have a Pacemaker? Then he starts scheduling more tests (that take 1 or 2 months to get)? Doesn't he think the Cardiologist who's been treating me for so long and knows the inside of my chest intimately might be trying to cure me or at least slow my Arteries down from closing off? IDIOT! More money, more time, more stress on me and an over burdened system he just added at least 2-4 months to the process and took time away from one of my Brother or Sisters who NEEDS HELP NOW! Sorry, had to vent! Do I feel it's better or worse you ask? They are running further behind this year than they did the last. My original eval took 3 days shy of 1 year and a complaint was placed in it declaring the "Voluminous Records from the hospital that did my By-Pass. I additionally suffer from Diabetes Type II (Avg 250 Blood Sugar), Sleep Apnea and on a Bi-Pap, Narcolepsy, Arthritis, Hip problems, and a number of other ailments. Now add Deep Depression over the continued problems and disability from my heart and Anxiety over how I'm going to be able to deal with it along with the guilt that I'm taking resources away from other Brother and Sisters in Arms who need it as well to the fact that I've lost a major ability to financially take care of my sweet wife of 32 years and (no disrespect intended) I think the answer to your question is quite evident!

Response by PFC Thomas Bersch made Jun 30 at 2015 2:39 PM

2015-06-30T14:39:57-04:00

For me the Department of Veteran Affairs has gotten easier to deal with. While I understand the comments related to the level of health care provided may still be a huge issue with our Veterans but the DVA does so much more than healthcare. They are the starting point for Veterans to get verified as a Veteran owned business or a service disabled Veteran owned business. In the past getting this verification took lawyers and a ton of paperwork today it is much easier. What took more than 6 months to get done is now getting done in less than a month. The requirements are the same so the only thing in my mind that has changed is the resources they have allocated to getting this done for our Veterans in a timely fashion. Having our Veterans own their own business and get verified by the DVA is a very important job that needs to have those assets to help our Veterans get this done quickly.

Response by SFC Jon Vandeyacht made Jun 30 at 2015 2:46 PM

2015-06-30T14:46:04-04:00

My experience hasn't changed either. I have an excellent pcm who listens and tries to help. Milwaukee VARO is too big and has too many patients to be a great place but is still ok. I work as a cvso and though claims processing has been drastically reduced in time, it isn't because of the changes in leadership. If you file a paper claim and dont have everything ready for the possessor, it will take forever to process. You should always use a vso. The VA is better now than 10 years ago but not really better than 2 years ago.

Response by COL Robert Davies made Jun 30 at 2015 3:05 PM

2015-06-30T15:05:27-04:00

As it basically took a Congressional to get big VA off their bureaucratic butts, I too was hopeful. In four years Augusta is on their third administrator. This one is just as worthless as the first. It takes 90 days to be allowed to make an appointment to see her. Regional office says that is crap but this group is full of that substance. My PCP is fairly good. The specialist are good as far as they are allowed to go. My concept of a PCP is a coach, he should be coordinating care and treatment of the patient from the staff/specialists. My PCP has no input beyond what happens in his office. I have to fight my own battles by myself against the individual departments. The clinic social worker was an ill-inform twit. Patient rep is just an over paid bunglers.

Shineski proved his worth while still on AD, or was that worthlessness driven from the top down.

Response by SPC Todd Homman made Jun 30 at 2015 3:09 PM

2015-06-30T15:09:35-04:00

NO!!! It is the same delay delay delay, Been more than 3 years now since I moved home and first seen my assigned PC doc. I STILL HAVE NOT seen any of the specialist I need (pain, back, ankle and foot). There is so much red tape and delays built into the system that is sickening and Veterans are paying the ultimate price for it, THERE HEALTH!!!!

ALLOW Veterans to go to any doc they wish in the country, this is the ONLY way treatment will get better! And END ALL BONUSES TO VA EMPLOYED STAFF until all the backlogs and hospitals are up to par, til then the VA system will be nothing but FUBAR and Veterans will continue to receive poor care and die from the lack of health care!!!!

Response by COL Thomas McGrath made Jun 30 at 2015 3:12 PM

2015-06-30T15:12:26-04:00

I am new at the VA and actually am
Part of the changing god the guard. This will be a long term process; maybe 10 years as we attempt to change the culture but also the processes. The VA will go through their largest reorganization focusing on customer service. For the federal govt this is revolutionary. However it makes sense. We must serve our Veterans.

Response by TSgt Todd Kuikka made Jun 30 at 2015 3:21 PM

2015-06-30T15:21:29-04:00

I am told that my experiences are 'not typical', yet I must share: I am a medically retired combat veteran of 14 years, who earned my medical care through the VA. I have been denied access to care that representatives testified in a state court of law, "the VA offers the only veteran services in MN for veterans suffering from combat related issues" (I have copies of the testimony). I was red flagged by the hospital as a troublesome whistle blower. Mostly due to the fact that I stood up and demanded my right to care be addressed--not pawned off to civilian county social services. I become very active in veterans organizations such as Concerned Veterans for America and continued to fight for veteran rights, at home and nationally. After being denied services that were considered mandatory by the VA's very own standards, still I was shunned and denied. It has been a truly shameful experience. The change of leadership has NOT changed a danged thing. It simply changed the face of a mostly civilian, bureaucratic system, that has treated veterans so poorly, that they continue to choose suicide at an unacceptable rate. The VA is a shameful representation of veteran treatment in St Cloud, MN. It demonstrates the perpetual lack of professional and personal accountability that exists in the only federally funded veteran's service organization in America.

V/R

TODD M. KUIKKA
EOD Team Leader, Retired
St Cloud, MN

Response by PO1 Michael Rohman made Jun 30 at 2015 3:28 PM

2015-06-30T15:28:49-04:00

In answer to the question Maj. Kim P. posted I have seen little to no change for the better. I have seen a reduction in many areas that would mostly go unnoticed, which will save money for other VA uses. My friend whom works at my local hospital said that in her section they were given a choice of either losing one employee or everyone take a substantial cut in pay to the tune of 30%. They choose the cut..... This has seriously hurt her style of life! She works with the lab animals so her crew doesn't have any direct contact with the vets and is also non-union. Now put this same pay/employee cut to the union workers and you'll see a strike! Guaranteed! Not to mention the quality of care they would be giving the vets in revenge for their loss. I see this behavior in the medical personell every time our leaders fail to pass a budget or pass one that does not give the requested pay raises the unions have demanded.
The only way I can see to resolve the issues currently faced by the new Secretary is to restructure how employees are hired/fired, get rid of the unions and make all VA employees full government employees with a GS rating to better control their pay, and tighten down the enforcement of rules employees have to obey! I am tired of nurses/aids catching an attitude with me because they don't like the T shirt I was wearing. The patient advocates seem to always take the employee's word as absolute truth and mine as trumped up whinning. (very similar to the way educators/historians wrote the histories of the Indian Wars)
Now, bear in mind that this is my opinion which is based on a limited view of the internal workings of the VA systems. I may be off in some of the areas so please keep replies constructive and insult free. We are trained to show respect to others. Let's use this training.

Response by CWO3 Bryan Luciani made Jun 30 at 2015 3:40 PM

2015-06-30T15:40:27-04:00

With the focus on the medical side of the VA and it's well-documented problems, that is who is getting "the grease". What is falling by the wayside is the VA side that controls the disability payments, appeals, and dependency issues. Specifically, they (Portland VA) "accidently" removed my kids as dependents and cut my CRDP. It took two years to restore them as dependents, but I have been trying to get the back pay since August 2012. They do not respond to my letters, the DFAS audit I sent them, or any inquiries by DAV and VFW on my behalf. To me, there has been zero difference with the new guard. I do hope it's alot better for all my brothers an sisters out there.

Response by TSgt Richard Adams made Jun 30 at 2015 3:44 PM

2015-06-30T15:44:21-04:00

Nothing has changed period. The changing of the guard was just to save face with the voters to make them think that The VA health system is getting better when its not. Because the people in charge have no power to change anything because of the bureaucratic system that is in place already. To acutualy clean it up and make it better they can't get rid of the people they need too.

Response by TSgt Philip Dechenne made Jun 30 at 2015 3:47 PM

2015-06-30T15:47:39-04:00

Access to services has been greatly reduced, Most of the things that I need are being outsourced into the local community as they don't have the doctors or specialists available. And when you do get an appointment, the doctor cancels on you.....

Response by Pvt Bill Oneilkl made Jun 30 at 2015 3:54 PM

2015-06-30T15:54:10-04:00

No, no matter how many times there is a changing of the guard, the more things remain the same. Wait times are too long, whether to get an appointment or when you wait to be seen. The current administration the same. As an example the Veterans Choice Program You have to meet an impossible criteria. No appointment for 30 days? That has never been my experience in forty plus years I have been in the Va healthcare system. I don't live 40 miles from the nearest VAMC, don't use a ferry etc to get there, don't have an unusual burden to get there. But can't get an appointment. Part of the problem is that VA doesn't schedule out. My Doc has me well enough for a check up every six months. But, VA doesn't schedule that far in advance any more. It's generally every three months, and for longer they'll drop you a line. It then becomes closer to a year. Try calling that 866 number, I did that and told not eligible that VAMC determines whether you're eligible or not. I have both CHAMPVA and Medicare. Simple things like having forms filled out by your VA health system go missing despite asking they mail the forms back to you or call or message that you can pick them up.
VA is overwhelmed. Plenty of bureaucrats sitting on their asses doing nothing and not enough doctors, nurses, and other medical support personnel to see an increasing elderly veterans and the thousands of new patients from OEF, IEF, and GWOT.
The same old story since the founding of the country. Put on a uniform, get shot at, wounded, sick in service and veterans are the first in line when spending cuts come down. Reform the other entitlement programs first, Get rid of the class system currently used by the VA. Do not provide VA health care access before a person claiming veteran status has been proven to actually served.

Response by SFC Mark Merino made Jun 30 at 2015 3:54 PM

2015-06-30T15:54:55-04:00

I moved from Phoenix to Tucson this past January and I must say that it is like an entirely different animal. I don't know who to give the credit to; most likely the Tucson director. If I never have to go thru those front doors of the Phoenix VA hospital I can die a happy man. I hope things get better for those still forced to get their services there. Being assigned there for 3 years was a lifetime for me.

Response by 1SG Vickie Fearon made Jun 30 at 2015 4:04 PM

2015-06-30T16:04:15-04:00

I now go to civilian doctors. I now have a cardiac condition wich the va got the test results and did not even contact me with then I had to get a civ cardioligst which put me on medication and i am doing much better. I won't go back to the va.

Response by SSgt Frank Vanore made Jun 30 at 2015 4:06 PM

2015-06-30T16:06:20-04:00

To be honest I have seen very change. Denial is still in the mine set of some of the Doctors. The C/P people need most training. They have little to no resect towards the Vet., all they see is their computer, they show no compassion.

Response by SSgt James Connolly made Jun 30 at 2015 4:46 PM

2015-06-30T16:46:08-04:00

I do not quess that that is a very good question to ask of me, Here at my VAMC I was a VSO for the VFW and The MOPH for quite a period of time. Like a lawyer I never followed up on a complaint untill I knew the entire background leading up to the problem and had the anawers before I charged in and demanded some rightful answers and compliance to the rules reds and ethics invlved.
After awhile they just took for granted there had to be trouble coming or I would not be nosing around,after some time they respected me and sought some answers from me. I can not complain about my treatment at all. You are still going to have complaints because the oerson is not getting the answers he wants to hear.
None of this will change by appointing different management teams the Govt. just cools their jets til it settles down and goes right back to work. It is no different that any other place, you have to take care of it as it happens , when it happens.

Response by SPC George Long made Jun 30 at 2015 5:04 PM

2015-06-30T17:04:38-04:00

I have seen nothing happen. Same people, same service. I bet in the end they try and drop many from the rolls, Just to balance the book. If anything they spend more time on press conferences than patients,

Response by SSG James N. made Jun 30 at 2015 5:08 PM

2015-06-30T17:08:14-04:00

Here in Clarksville/Nashville VA System, I can say the wrath that came down here did a lot.
My appointment times went from 90 days to, literally 4 days, or my nurse will call me if there is a cancellation within 30 minutes so I can stop what I am doing and go to the clinic. X-Ray and MRI appointments are now super easy to get for the day, as long as one doesn't mind driving to it for an 8PM MRI session. I do not, it works for us.
At this point in time, the improvements are pretty good. When I had my MRI, the Travel office was closed, but a nearby kiosk, slip in my VA ID, click a few buttons, and my travel benefit was done in less time than it took to fill out the form.
Claims that were dishonored with enough evidence to insure they would be made were reopened. Any denied claim was reopened and C&P appointments were made within 30 days after the VA's IG team came through and cleaned house. I'll just thank a guy named Bob, a grey man really, who a guy can talk to about VA issues, and the word gets to the VA IG...just like that

Response by PO2 Kayla Modschiedler made Jun 30 at 2015 5:24 PM

2015-06-30T17:24:05-04:00

I have seen no change but I go to the OEF/OIF clinic and they are wonderful, the medical staff are more than helpful. Pretty much all of the medical personnel at the VA here are just great. They are so gracious and understanding and would bend over backwards to get you an appointment or whatever you need in the way of help. Now with that being said, I went to the VA last week to see if I could talk to my benefits counselor, the secretary told me "Are you going to be here long? I'm on a conference call" so I listened to her "conference call" for a minute. She wasn't on the phone she was watching TV on her computer. First time I went in there I asked asked to see my benefits counselor she gives me an attitude and wouldn't answer me until I told her "Good Morning". Really? I'm so tired of going in there my counselor is really awesome but that secretary seems to get a kick out of being condescending and vindictive to the veterans who solicit the benefits office.

Response by SGT Mark Rhodes made Jun 30 at 2015 5:28 PM

2015-06-30T17:28:03-04:00

It has not gotten any better, Congressman Martha Roby has been all in the Montgomery, Al Regional office where she had the Head person there relieved and it still has not better. I hope not all veterans get that type of treatment.

Response by TSgt John Gudmundson made Jun 30 at 2015 5:48 PM

2015-06-30T17:48:05-04:00

It hasn't. It's still as slow and confused as ever.

Response by SrA Adam Smok made Jun 30 at 2015 5:52 PM

2015-06-30T17:52:48-04:00

Mostly immigrant doctors that don't care about vets. They don't listen, spend five minutes with you and think they know everything about you and then throw Tylenol at you. I'm waiting for monkeys to replace them, then I would at least have literal shit thrown at me. Ft. Worth VA clinic anyways. As for Dallas, I might be sick next year so I'll make my appointment for that this week.

Response by SFC Larry Jones made Jun 30 at 2015 6:04 PM

2015-06-30T18:04:13-04:00

I have been enrolled in the Central Arkansas Veterans Health Care System since sometime in 2000. I use them for the majority of my healthcare needs. People in this system, in my experience at least, are unfailingly helpful, courteous, and in it to care for us veterans. Any time I have been tense about anything, I later learned I was the one at fault.

Response by SSG John Wyatt made Jun 30 at 2015 6:06 PM

2015-06-30T18:06:07-04:00

No change... The “customer service representatives” at the VA know they are Federal Employees and can not be fired. I have sat in my local VA Clinic waiting to see my doctor and watched a VA employee do nothing at his desk except eat a bag of potato chips while there were many vets waiting in line to have questions answered or check in for services.
The VA employees do not care about veterans, they just want a job with a paycheck and do as little as possible to earn it!

Response by MSgt Curtis Ellis made Jun 30 at 2015 7:59 PM

2015-06-30T19:59:47-04:00

I will admit... Appointments seem to come at me now like it's Christmas... Let me explain... I retired in 2008 and was attempting to get my disability rating... Between then and about the middle of last year, I've submitted my package 5 times, (The first 4 times is a VA story for another time) but the 5th time was May-Jun time frame, along with a 3rd letter from Sen John McCain, and within 60 days of their (Tucson VA) receipt, Dec of last year, I've had nothing but bi-weekly appointments to address the issues I have, Pension and Compensation and the specialty clinics I need as well as the first available appointment within 2-3 weeks for appointments I couldn't make... I don't know if the rest of our retired force is having such luck, and I'm not going to ask nor push it... But I will admit, at least from where I am standing, things have seemed to have gotten a lot better to include the communication between the VA Hospital (Tucson) and the local VA Outpatient Clinic (Sierra Vista) here in our area... I hope the Tucson VA gods continue to smile on me... Wish me luck!!! (got my fingers crossed)

Response by SGT Thomas Williams made Jun 30 at 2015 8:23 PM

2015-06-30T20:23:43-04:00

No It hasn't gotten any better. I really feel sorry for those that have to rely on the VA. I am lucky to have private insurance that I can rely on.

I have a disability rating of 60% after filing for VA benefits. It took 6 years to get this rating. For years I was going to the VA for herniated disc to see a quack VA orthopedic doctor in Temple Texas. This doctor was about 70 years old and insisted there was nothing that the VA could do for me. All the while I was experiencing increased pain in my back, left leg, buttock, and pelvic area. He would not send me to therapy and told me that I did not need surgery.

Meanwhile, my discs completely disintegrated after months and months of dealing with VA scheduling issues and non treatment that I decided to go to a private doctor whose opinion of my condition was completely opposite of the VA quack. I eventually received treatment for pain and subsequently had back surgery on my own dime. The VA refused to pay for it stating it was not authorized. Meanwhile, the pain that I was experiencing prior to surgery is nearly gone and I my life is almost normal no thanks to the VA.

Oh yea, speaking of the 60% disability rating that I received. I am being paid at the single rate despite the VA having my spouse and dependents on file. So, I have been waiting 3 years for the VA to pay me at the rate that includes my spouse and kids. This was filed in 2013. My claim became overdue in October 2014. It was at that time that I looked at my claim online only to discover that someone at the VA in Waco closed my claim, without my consent and without notifying me, and opened another dependency claim which restarted the clock and made the claim's due date current.

I have since contacted the VA no less than 5 times about this only to be told that this was done to streamline the dependency claims process. According to the VA, they'd just hired a bunch of new claims processors for first time and dependency claims. I've have been told this since October 2015 and as recently as March 2015. At this time, my claim is still pending.

Response by MAJ David Hall made Jun 30 at 2015 8:57 PM

2015-06-30T20:57:16-04:00

My experience with the VA Medical Center at American Lake (WA) has been excellent since the new emphasis on customer service. The timing of my initial application for service connected disability coincided with the major changes in HQ administration; all of my prior encounters with the VA were on behalf of my WWII veteran father (including in Phoenix), and those were a mixed bag.
I am fortunate to live only 15 minutes from American Lake, so that may slightly bias my perception, but overall I have received nothing but prompt attention and competent care from the staff there.

Response by LTC Robert Flynn made Jun 30 at 2015 8:57 PM

2015-06-30T20:57:56-04:00

They are taking longer to make appointments and are cancelling more. I am 100% Total and Permanent since 2010. I have service connected dental needs, but it took me over a year to get my initial appointment. In two years they have pulled six teeth, filled one tooth and now say they have to pull three more teeth. Meanwhile they have cancelled six appointments, two of which I was not told until I showed up for the appointments. I am supposed to have annual retina scans / photos but have not had any in the past two years. It is also interesting that when ever you change Regions, that most of your medications are changed or stopped even without seeing the specialist. There have been no improvements that I have seen.

Response by SMSgt Robert Champlin made Jun 30 at 2015 9:10 PM

2015-06-30T21:10:41-04:00

I have never been to a VA facility and I have been retired from the Air Force 25 years today. I had heard horror stories about the VA before I retired and those stories haven't changed over the years and I continue to see my own private doctor. As I served at Utapao and Ubon, Thailand, I have considered going to the VA because of Agent Orange exposure. But then I see and hear of all the problems and rejections of other vets who served at the same bases I wonder if it is worth the frustration and effort. I think I'll stick with my private doc. At least I can get in to see her.

Response by PFC Stephen Eric Serati made Jun 30 at 2015 9:48 PM

2015-06-30T21:48:15-04:00

I don't know I normally have a check up by now,I thought about calling,maybe I will.Truthfully I don't know.

Response by SP5 Tom Carlson made Jun 30 at 2015 10:20 PM

2015-06-30T22:20:25-04:00

My Occasions with both Ann Arbor V.A> Medical center and Grand rapids Mi. opc... should be models for the rest of the organization..... nothing but big Kudos from me.

Response by SP5 Tom Carlson made Jun 30 at 2015 10:25 PM

2015-06-30T22:25:56-04:00

Nothing but great things to say about Ann Arbor V.A> medical center

Response by CPO Benjamin Walker made Jun 30 at 2015 10:26 PM

2015-06-30T22:26:01-04:00

Personally, it hasn't changed one little bit. The claims processor suck, they could not find a free meal if the table was set and placed in front of them. I have provided tests doctor's reports and letters, copies of my service medical record where they all specifically States that it I have this specific medical diagnosis and they say that nothing is wrong.
I go to the C&P for the physical assessment, the reviewer, a physician's assistant, says that she can't believe that they, the VA claims processor doesn't see it.
All sounds good but talking to the regional supervisor when they called to ask a question I find out that the C&P assessor file her report saying that nothing was wrong with me. That I don't have the problem that I filled the claim for.
NO CHANGE, VA needs to be run properly and heads rolling of the chopping block. NO BONUSES should be paid out and pay cuts should be made at all levels for the next five years.

Response by GySgt John O'Donnell made Jun 30 at 2015 10:37 PM

2015-06-30T22:37:08-04:00

I have always had a positive experience with the veterans administration pre-and post changing of the guard. The key to a positive experience is ensuring that your individual military records are in order, and personally keeping track of where your paperwork is in every step of the process.

Response by PO2 Weaver Brian made Jun 30 at 2015 11:14 PM

2015-06-30T23:14:39-04:00

I never had any problems with the VA until just a month ago, and I have been getting all my medical treatment at Loma Linda VA Hospital since 1998. In Feb. the ortho clinic wanted a 2nd opinion before they would amputate my right foot for a service connected condition, so they referred me to Long Beach VA Hospital. Once Long Beach finally acknowledged the referral, they made the decision to amputate on 03 April. I went through pre-op in May, and the date of surgery was set for 12 June. Then a week prior to the date, I was asked to come in to discuss the surgery. There was no discussion, the lead surgeon on my team said he didn't think it would do me any good, and that he wouldn't do the surgery. Cut and dried, no exam, didn't even take my shoe off. He wouldn't tell me why he thought it wouldn't do me any good, had no idea what would, and did not have any alternative treatment in mind. For all practical purposes, that doctor refused me any form of medical treatment for a service connected condition. I don't know if they are trying to hide something or what, but nobody at that hospital is willing to discuss it with me, and nobody seems able or willing to find out why.

Response by SSG Glenn Loving made Jun 30 at 2015 11:24 PM

2015-06-30T23:24:03-04:00

No it has gotten worst especially since I have moved here from Ky I got here in March and I have had to wait until August just to get to see a mental healthcare provider, and when they mention that I am able to use choice care I go through this I have to transfer myself in the system, because they are not allowed to and when you call the local VA they want to travel two hours away to the VA to go through the E/R. There is no help no call backs you are just at the mercy of a system that does not seem to care or seems like it does not matter and there is no help there has been a couple of times that I have come close to wanting to end it because you are trapped on a merry go round and you cannot get off or get any help do not see any changes happening soon just hope it will get better for the next person because this is really crazy I have been trying to get into a mental health clinic since March and it has not happen yet

Response by 1LT Jeremy Ramsey made Jul 1 at 2015 12:58 AM

2015-07-01T00:58:05-04:00

Since receiving my Honorable Discharge as a JAG for the Army, I have continued to help Veterans as a VA accredited attorney. My experience with the VA has been, at best, frustrating. The VA is slow to respond to claims and appeals and seems to only want to find ways to deny benefits to veterans. The forms are complicated and I can see why so many veterans give up on the process. This system could be much better and should not require that much work. The approach of the VA should focus on helping veterans and not creating so much red tape that they walk away from their claims.

Response by Lt Col Stephen Petzold made Jul 1 at 2015 1:43 AM

2015-07-01T01:43:37-04:00

Think each VA medical center is different, as are, obviously, the people running them. WY has a small number of people to begin with, but the VA medical center in Sheridan WY has been great so far. They often can get me an appointment faster than I can get there. The only other one I have experience with is the one in ABQ and they were much slower.

Response by SSG Mike Angelo made Jul 1 at 2015 3:08 AM

2015-07-01T03:08:12-04:00

The Minneapolis VA, of which I go to, has created a positive climate in recent years. However, the Minnesota VA financial organization sucks.

Let me explain. I was not aware that the VA overpaid me in my disability benefit from 2007 to 2014, until I got the letter in 2014 of $2,900 in over payment. I called the VA financial office and applied for a economic hardship. Over the phone, the VA agent and I agreed on $89 per month was doable for a payment option. The following month, I get a letter from the VA financial officer. The amount of $200 per month will be taken out because my debt, according to the VA is a small amount. So I call back up and the VA officer told me that the VA will take out $200 per month.

Since then, I have been evicted from my apartment of 8 years, because I could not make rent. I was enrolled in a 30% income base housing, which goes by gross income; before taxes, before bills. Thank you VA...you dirty bastards and the mob the US Government hires out via contract to house veterans and seniors in zip code 55021.

The people working for the VA are not the problem per se. It is the VA systemics and a few over the top and stingy bastards that are keeping it that way. This includes US Government contractors working for the VA and housing authorities....they should be held accountable.

IMHO we need Veterans Court, because current US laws do not address the language and specific needs of the veteran.

Response by PO2 Walter Savell made Jul 1 at 2015 3:24 AM

2015-07-01T03:24:12-04:00

I used to get reminders of when my checkups were due. I no longer receive them. Less care instead of more and better care.

Response by MSgt Wayne Morris made Jul 1 at 2015 8:16 AM

2015-07-01T08:16:28-04:00

It still sucks and hopefully I can last until I can get Medicare. I used to have good insurance thru my employer but since the ACA was signed, BC/BS went thru the roof to now $11K a year and I had to go bargain basement which pays for almost nothing. I had given up on the VA (Dallas) years ago but tried again thinking it may have changed; no.

Response by LTC Larry Morris made Jul 1 at 2015 9:48 AM

2015-07-01T09:48:22-04:00

I have found that it is no better or worst in my situation. I had asked my PCP on my initial visit if I could change to a local clinic that was closer to my home, I was not aware that this closer clinic even existed. She got a little defensive, but said that I would have to make an appointment with the clinic. I didn't but now 10 months later I have an appointment at the new clinic. Again it took 10 months for me just to get an appointment that I didn't even know that I had requested. Plus my initial PCP did not want to send me to a pulmonary doctor when I told her that I was having trouble breathing in the mornings. She offhandedly stated it was just allergies, and offered no alternative advice. Bright note I get my meds pretty quick and I don't have to travel 50+ miles to get them, bad note some how 2 meds where left off my prescriptions and I have to get them put back on. So overall my opinion is that things haven't changed yet but maybe in the future I have to believe that the new VA Sectary is trying to change the system, but like any government agency it takes time, time a lot of veterans don't have.

Response by SSG Ralph Watkins made Jul 1 at 2015 10:57 AM

2015-07-01T10:57:54-04:00

What changes? I am a 100% service connected vet & a medically retired VA employee. First let me dispel a common mistake. The administrators at the VA who are the causes of what is wrong with the VA are not union members. They cannot join the union & without unions, the VA would be much worse. In December, I went to a town meeting at my local VA. Instantly our biggest complaint was they didn't communicate the meeting to most vets. They vowed to fix that. They have had two since then & still nothing on the MHV or other venues other than the newspapers. There were people there from DC with the OIG. We were told the VA at that time had all kinds of money to hire support staff, fix things, renovate, & get new equipment. When we asked why is the VA still so short on doctors, nurses, & specialists. Oh, they don't have money for that. Now that this debacle with the VAMC in Aurora Colorado, budgets for all VA facilities are getting cut, veteran's programs are being cut, bosses are still getting bonuses, & there is plenty of talk & no action. If the VA upper crust was treated like military leaders, they would all be fired for non-performance, corruption, & incompetence a long time ago. The new Secretary of VA changing has done nothing. Congress can pass laws & the VA will circumvent the laws like they have in the past. When you leave VA officials in place who act more like mobsters than those supporting veterans, then nothing will change. The VA ills are like an entrenched enemy & simply firing a few shots will not dislodge the problems.

Response by GySgt John Black made Jul 1 at 2015 11:10 AM

2015-07-01T11:10:07-04:00

Never had any problems with the VA until my pcp quit because of his case load increase. got a new Doc and things began to change. Then the ACA and Phoenix thing started and its been down hill since then. Now all of a sudden pain meds are bad for you and can't get them. Lately lie to you, pass the buck and feed you BS.

Response by TSgt Jack Manigold made Jul 1 at 2015 11:49 AM

2015-07-01T11:49:15-04:00

My experience with the VA has been horrible. If I can, I use my Tricare/private insurance to avoid the VA as much as possible.

Response by SGT Kevin McCourt made Jul 1 at 2015 11:54 AM

2015-07-01T11:54:26-04:00

My latest PCP is a Navy veteran. He goes above and beyond. Sadley, he is leaving for private practice in a few months.

Response by PO1 Howard Doll made Jul 1 at 2015 11:55 AM

2015-07-01T11:55:43-04:00

The medical care is wonderful at my VA hospital. The Administration - still about as effed up as a soup sandwich! Claims process, rating decisions, and timeliness, prove this side of the VA is a rogue organization.

Response by CPO Private RallyPoint Member made Jul 1 at 2015 11:57 AM

2015-07-01T11:57:40-04:00

Nothing has changed except maybe they don't schedule as many people in one day for appts so when you do ACTUALLY get an apt after months it wont take you all day to get out of there. I still cant be seen in Lawrenceville clinic because not enough doctors........trying to get an MRI for the last year and still waiting. Had to call my senator see any movement......but as soon as they are out of picture everything comes to a screeching HALT. Dr. the other day said there is nothing that could help me for my shoulder pain and just had to learn how hold it the right way and get another MRI....because they have taken so long to see me...IT IS A SHAME how the VA is run. Make the government use the facility and see how fast is would change.

Response by SSG Clarence Ely made Jul 1 at 2015 12:39 PM

2015-07-01T12:39:13-04:00

No I went through the whole process 3 or 4 years ago I had a primary care provider and I'm 30% disabled and started having big problems with my hip service connected called the VA to make a Appt but was told I didn't have a provider there anymore because I hadn't been seen there in a year I have to go on a 90 day waiting list to get back in. They claimed it was to make room for other veterans if I wasn't being seen how is it making room they already had the room. I guess the biggest problem I have with it is I thought I was covered and even received a letter saying I was only to be told I wasn't and nobody bothered to tell me that if you don't use it you lose it.

Response by GySgt Michael Diaz made Jul 1 at 2015 1:13 PM

2015-07-01T13:13:18-04:00

Not good since they stopped my Meds without any reason and have left me with out any medication

Response by LTC Scott O'Neil made Jul 1 at 2015 1:14 PM

2015-07-01T13:14:16-04:00

The Veterans Administration, VA for short, has had a major shakeup within its leadership within the past year or more due to its treatment of Vets within its hospitals and the amount of time it takes to settle a claim. After all this time have things gotten better, I will tell you NO. I continue to read article after article about how our brothers and sisters continually get ignored for medical support. When is this going to end? The latest article “VA to Iraq war vet: 'We're not accepting any new patients” was published in USA Today and The Military Times, by Patricia Kime, on June 30, 2015. Now it took the Vet in this article to make a film of the incident in order for others to believe him. Please read the article on this website; http://www.usatoday.com/story/news/nation-now/2015/06/30/iraq-war-veteran-veterans-affairs-no-new-patients/29546453/ . When is the Government going to make changes and fund the requirements of this organization? The Government of this nation has asked all those who served, are serving and will serve to place our lives in harm’s way in order to preserve this great countries way of life, to defend her from enemies both foreign and domestic. Those of us who have worn the uniform of this country have done just that, some of us have blead for this country and a lot of us have given the ultimate sacrifice, so why won’t this government and the leadership of those still serving give us the support and services we need to survive.
I have to say, some of us are receiving the care we need and others seem to either fall through the cracks or just plainly get forgotten. This in not right, there are a number of National Cemeteries and private Cemeteries where our brothers and sister are forever interned, their blood sweat and tears are the back bone on which this country has survives from the American Revolution to the constant fight against terrorism all over the globe our military answers the call to preserve our rights, freedom and way of life, yet their calls for help fall on deaf ears of the President and Congress.
When are we going to stand up and say “no more will we be ignored, no more will we not receive the medical or services we need to survive”. It is time to take a stand and stand up and be recognized!
I want to hear your thoughts, share your experience good bad or indifferent. Rally Point is a great place to kick off this discussion and to get heard, once we make some noise let’s get MOAA, AUSA and all other lobbying organizations to spread the word to the President and Congress. In the movie Independence Day I heard a statement that moved me and it goes something like this:
“We will not go quietly into the night!
We will not vanish without a fight!
We're going to live on!
We're going to survive!"
On this Independence Day Veterans should stand up and unite and voice our displeasure to what I call the disgusting and shameful treatment we endure at the hands of our government. When will we get the support, services and respect we willfully deserve from a Grateful Nation?

Response by GySgt Enrique Martinez made Jul 1 at 2015 1:16 PM

2015-07-01T13:16:58-04:00

The VA continues to be a bottleneck process. I believe that regardless of the person running this organization, the process will not improve until there is additional funding set aside.

Response by CSM Michael Lynch made Jul 1 at 2015 1:20 PM

2015-07-01T13:20:42-04:00

This tells me it still isn't getting any better and for this to happen is totally unacceptable for any of our veterans to be treated when asking for help.

VA to Iraq war vet: 'We're not accepting any new patients'

Iraq war veteran Chris Dorsey figured that no one would believe he had been turned away from a U.S. Department of Veteran's Affairs clinic when he sought an appointment for post-traumatic stress disorder.

Response by MSgt Fred Spanier made Jul 1 at 2015 1:29 PM

2015-07-01T13:29:56-04:00

I really believe that my care has gotten better. Doctors seem more concerned about my well being

Response by SPC George Adkins made Jul 1 at 2015 1:41 PM

2015-07-01T13:41:24-04:00

Same experience as before..... Every time I see a Dr. it is like it is the first time we met. Usually, it is because it is the first time we've met. Oh, and they push pain pills. Lots of pain pills.

Response by SP6 Ron W. made Jul 1 at 2015 1:49 PM

2015-07-01T13:49:54-04:00

Not really. I have always received great and timely service. However, my VA is in a relatively small town which may account for the difference between going to a big city. I have also been very polite and not getting angry when a minor mistake was made. I think that goes a long way.

Response by PO2 Scott Brunwasser made Jul 1 at 2015 1:51 PM

2015-07-01T13:51:42-04:00

I have been dealing with Tarsal Tunnel Syndrome for over two years. Just got diagnosed in May. MRI next week. Podiatrist said it would be at least December before he could operate. Sure would be nice if he could do it quicker. Now, I'm looking at going to a civilian podiatrist for the surgery.

Response by SSgt Jose "Joe" Diaz made Jul 1 at 2015 1:54 PM

2015-07-01T13:54:08-04:00

I am new into the sytem however I've seen good and bad. I applied for my Diability benefits May 2014 and I got a partial approval in January 2015. The approval was for my hearing and the disappoval was for my knee. I got my hearing aids and all the back pay no problems.

I was finally scheduled to be examined for the claim in my knee. The person who examined me wasn't even a doctor, just so glorified nurse who did not even have the audacity to write in his report the things I had told him. I have since filed a Notice of Disagreement and requested a hearing with the reviewing officer.

I will say the care I have received from The Salem Veterans Medical Center in Virginia and the Wytheville Clinic in Virginia has been excellent and I have no complaints with them.

As for the Compensation part of the VA, that leaves a lot to be desired. Guys should not have to be waiting months and years to have their claims heard and receive a disposition. Maybe if the VA actually sent Veterans to REAL doctors to be evaluated there wouldn't be such a back log. Oh yeah, they don't do that because they want to save money for their bonuses.

Response by SFC Rollie Hubbard made Jul 1 at 2015 2:00 PM

2015-07-01T14:00:48-04:00

The care I receive from the Cincinnati, Ohio VA hospital is great so far I have no complaints about the hospital or the VA clinic in Florence, KY. This hospital is rated one of the best.

Response by PO3 Rod Arnold made Jul 1 at 2015 2:08 PM

2015-07-01T14:08:02-04:00

I'm fed up with the VA, and now buy private insurance. Thanks a lot for treating Vietnam Vet's like a step child!!

Response by SPC Charles Estes made Jul 1 at 2015 2:24 PM

2015-07-01T14:24:04-04:00

Haven't noticed much change. Came to Atlanta from Spokane a year and a half ago, was not initially too impressed. The day after we arrived in Georgia, I registered the change. Even though I am now an insulin dependent diabetic, it still took me almost 4 months for my initial PCP appointment, 5 for an eye appointment(Even with high eye pressures in addition to diabetes.)

Care once into the local system has been good though. Also, I was admitted to the hospital for three days last year and cannot praise the doctors, nurses or the rest of the staff enough, my stay was almost enjoyable, definitely as enjoyable as a hospital stay can be.

Response by CPT Private RallyPoint Member made Jul 1 at 2015 2:36 PM

2015-07-01T14:36:29-04:00

Thank you for this post.

Response by CAPT V L Cassani III made Jul 1 at 2015 2:40 PM

2015-07-01T14:40:46-04:00

NO! I sent Secretary Robert McDonald a "backchannel" e-mail to his personal West Point account. I'm Naval Academy and have friends from the Point who helped me get his personal e-mail address. I provided Secretary McDonald detailed intel from my 15 years of experience working for the VA providing Anesthesia. In addition to emphasizing the leadership void and lack of accountability, I told him he needed HONEST BROKERS to give him the unvarnished truth. I suggested hiring West Pointers from his Class, 1975, since he knows and trusts these guys. I also related the circumstances surrounding the murder on the Psychiatric Unit on 1 FEB 2013 @ Harry S Truman VAMC and warned Secretary McDonald about the hospital director's lack of leadership that contributed to the WW II veteran's beating death. The director was transferred when the Congress started an investigation into the murder. End result - this person is now the new acting director of James A. Haley VAMC in Tampa. This hospital is on the radar now because the kitchen is infested with rats and a cockroach infestation that is so bad the inpatient trays have roaches on them.

Response by PO1 Michael Lee made Jul 1 at 2015 2:48 PM

2015-07-01T14:48:46-04:00

Hi have been dealing with the veterans affairs since getting out the navy in 1991 and it has gotten worse, the only thing that stay the same is there obligation to screw veterans over.

Response by SGT Don Matyja made Jul 1 at 2015 3:00 PM

2015-07-01T15:00:12-04:00

nothing has changed

Response by SP5 Ren Brennan made Jul 1 at 2015 3:29 PM

2015-07-01T15:29:47-04:00

I don't think it has changed much.

Response by PO1 Glenn Boucher made Jul 1 at 2015 3:31 PM

2015-07-01T15:31:59-04:00

A fresh coat of paint doesn't make the old barn brand new.
That being said I do think that Secretary McDonald has his job cut out for him and its going to take a long time to get it done. You cannot make immediate changes because the people working there will resist and they know its almost impossible for them to be fired for carrying on as usual.
I really hope that the VA will change quickly but I don't see it happening.

Response by LTC Ian Murdoch made Jul 1 at 2015 3:42 PM

2015-07-01T15:42:48-04:00

I have used VA home loans four times and have had no issues with the VA with any loan. I have used some of my GI Bill benefits, and didn’t have any problems, nor have I had any issues with SGLI or VGLI.
I received my disability rating decision about nine months after I filed and my appeal just hit the one year mark. I have had positive experiences with the DC Medical Center, which frankly surprised me given a very negative experience I had with the VA hospital in Leavenworth, KS when I was on active duty. At DC, I have been quite satisfied with the care I have received, but getting an appointment has been hit and miss. I really like the Blue Button feature on MyHealtheVet and the secure messaging. I have TRICARE and civilian insurance, but I still use the VA for some medical care.
When I retired, I looked at the employment assistance website, but did not find it useful for me, and I am not eligible for vocational rehabilitation, a pension, or fiduciary services. The eBenefits portal is getting better, but I don’t use it too often. I have yet to use the services of the National Cemetery Administration, so I can’t evaluate the VA on delivery of those benefits at this point.

Response by PO3 Eric Dombrowski made Jul 1 at 2015 3:57 PM

2015-07-01T15:57:47-04:00

Approx. 6 months ago, I transferred all my medical care from the Fayetteville VAMC to the Durham VAMC. I did this due to the following facts: 1) I went almost 1 year without a primary care physician and 2) the medical care overall has dropped a lot. I live about 15 minutes from the Fayetteville VAMC and now travel about 1 1/2 hour each way to go to Durham. I also do not get travel pay because I make too much money on Social Security Disability, so I have to absorb the extra $40.00 per visit to cover my gas. If I am in Durham all day, I also have to pay for meal (s) as needed, also out of my pocket.

Response by PO2 Ron Burling made Jul 1 at 2015 4:17 PM

2015-07-01T16:17:14-04:00

My experience is unchanged, Major. I feel the changes that have been made are strictly cosmetic enabling the politicos 'shuck & jive' the public... It irritates me that the VA spends money on TV commercials telling us how great they are and how much they care when they have more than sufficient opportunities to actually prove their claims and they fail to do anything more than tell us about it. And the civilians who never see the inside of any VA facility are buying into it I'm sure.

Response by MSgt Jim Craig made Jul 1 at 2015 4:47 PM

2015-07-01T16:47:40-04:00

I am combat related disabled and can say that I have been very pleased with my care at the VA in both Sheridan, WY and in Denver. the staff is responsive, the docs are pro-active and ask me if I want an appointment before i ask them. They understand military and I feel bette equipped to treat veterans than most civilians.

Response by SSG Richard Hackwith made Jul 1 at 2015 4:50 PM

2015-07-01T16:50:19-04:00

So far any radical changes have not filtered down to the out-patient and audiology clinics that I go to. I don't go there that often, the last time I was there they had just hired a new hearing aid tech. They really need to get a least two more audiologists there.

Response by SPC Nathaniel Reynolds made Jul 1 at 2015 4:53 PM

2015-07-01T16:53:34-04:00

I can't even get my medical records to file a claim. VA claims they don't have them go to NPRC, NPRC says they don't have them go to VA. I'm about to go to my congressman and maybe then I'll get my medical records so I can get my private physician to complete my assessment so that I can then file my claim so they can deny it so i can then fight it and enjoy all the fun that everyone else enjoys.

Response by 1LT Robert Barnes made Jul 1 at 2015 4:56 PM

2015-07-01T16:56:23-04:00

I have seen a decline in service over the past year. Most unions are not as strong as the media or VA wants you to believe. Basically it is management protecting their own, rewarding those who toe the line and do not call out other management who fail. Also, I would say half the time new positions are opened up, management fills those sport swith support staff rather than real workers.

Response by PO3 Chooee Lee made Jul 1 at 2015 5:11 PM

2015-07-01T17:11:22-04:00

On the advice of my local advocate I applied for medical benefits about four months ago. I haven't heard anything yet. I suppose I still have about eighteen months to wait before they deny me again. So far this is my ony experience with the VA.

I just remembered I got orphans benefits when my dad was killed in WWII.

Response by TSgt Brian Hessert made Jul 1 at 2015 5:31 PM

2015-07-01T17:31:18-04:00

It has not changed at all same horrible service and wait times to be seen are longer.

Response by SSG Jesse Griffin made Jul 1 at 2015 6:32 PM

2015-07-01T18:32:46-04:00

None.

Response by SrA Russell Wilkerson made Jul 1 at 2015 6:39 PM

2015-07-01T18:39:58-04:00

Not much

Response by PO1 Andrew Grant made Jul 1 at 2015 7:07 PM

2015-07-01T19:07:19-04:00

I have not realized any change in the service that I receive from the VA it takes weeks and months to get any answers from them and then it is plain that they did not review your previous medical or service records to do back ground research on the claim you are making. If its not on the surface then it did not ex-hist. i have been fighting since 2009 for my claim on Sleep apneah and they keep denying it but a fellow ship mate of mine with fewer symptoms than i had got his approved????

Response by SFC Arthur Tucker made Jul 1 at 2015 7:18 PM

2015-07-01T19:18:46-04:00

I have seen no changes at the Birmingham VA.

Response by SSG Clyde Rainey made Jul 1 at 2015 7:20 PM

2015-07-01T19:20:11-04:00

I had to depend on my Tricare Prime more than before. I needed help with supplies for my CPAP but had to get help from my Primary Care Doctor in order to get help. I also use Delta Dental and have to pay myself.

Response by SFC Arthur Tucker made Jul 1 at 2015 7:25 PM

2015-07-01T19:25:10-04:00

I have seen no changes at the Birmingham VA. I have also had no help with my notice of disagreement with the decisions at the Montgomery, AL VA Headquarters.

Response by SN Henry Rouse made Jul 1 at 2015 7:29 PM

2015-07-01T19:29:11-04:00

I have noticed no change what so ever in my experience witht he VA.

Response by 1SG Michael Blount made Jul 1 at 2015 7:48 PM

2015-07-01T19:48:10-04:00

Very little has changed. I wouldn't send my dog to the VA these days

Response by 1SG Private RallyPoint Member made Jul 1 at 2015 8:18 PM

2015-07-01T20:18:06-04:00

As a leader I am ashamed to say that I have not re-engaged services after my last deployment. This is based in large part on the abysmal treatment I received from the VA after my first deployment. After they were able to check the box on my post-OEF Transition mandatory appointments, I never received any follow up care and my attempts to contact my care provider via phone messages went unanswered. Every location is different and now that I have moved to another state it's time to give them a shot.

Response by Sgt Kris Newcomb made Jul 1 at 2015 8:29 PM

2015-07-01T20:29:12-04:00

My experience has not changed at all. It took me several voicemails that were never returned, 5 canceled appointments by the VA. 8 months after starting the process, I finally got my knee brace.

Response by PO3 Steve Terrano made Jul 1 at 2015 8:44 PM

2015-07-01T20:44:57-04:00

I have been receiving great service from the Bronx VA in NY, I do feel bad for all the service men and women who have not. All Veterans who severed deserve the best Medical care their is. As I understand it the New boss has had his hands tied do to Unions, he has been unable to dismiss the people who have not given the Veterans the Medical care that they were promised and deserve. I hope and pray for all.

Response by SSG David Robinson made Jul 1 at 2015 9:03 PM

2015-07-01T21:03:47-04:00

My first experience with the va was very pleasant ! Everyone madee feel as if I really mattered, I wasn't just a number!

Response by SPC Scott Pickard made Jul 1 at 2015 9:36 PM

2015-07-01T21:36:34-04:00

I have not had a good experience with the VA in the past 10 years... Things don't seem to be looking any better yet either. I recently received a letter in the mail saying that ten years ago (2005) a form was filled out wrong and as a result they removed my wife of 11 years and my three children ages 6, 8, and 10 from my award and claimed I owed them $12,000 due to an overpayment. To top it all off I completed some paperwork they said they needed and submitted it only to be informed it could take up to 2 years for them to review it because it was not an initial claim... Meanwhile my award was reduced by $400 per month and there's nothing I can do about it...

Response by TSgt Susan Bernarducci made Jul 1 at 2015 9:48 PM

2015-07-01T21:48:41-04:00

I have been to only two different Visns and there are both positive and negative about each of them even with the change of leaders. The VA is so restrictive with the union and leadership that no matter who is the leader there will not be a whole lot of positive changes. A lot of the leadership is not monitored so changes are not implemented unless there is an inspection then ass kissing is happening until the inspectors are gone. Nothing changes. I have seen too many employees not really care about the Veterans but to receive a paycheck. It should not be so difficult to fire an employee, since the VA has less than 1% of people being fired so I guess the Veterans suffer due to lack of proper leadership with the proper tools to do an outstanding job.

Response by SSgt James Austin made Jul 1 at 2015 9:50 PM

2015-07-01T21:50:20-04:00

Based on what I see, little if anything has changed. When I was discharged I had a number of skeletal issues I was assured would be taken care of by the VA. What I actually found was, without fail, Drs stating they couldn't find anything on xray (preMRI days) and it was all in my head. I had procedures done by residents, and poorly done at that, which left me with more issues. I left the VA for 18 years. When I went back with all of the same issues and was put through the MRI tube, a long list of problems was found, but no apology for the 'in your head' BS. Just last week my PCP sent me 1 1/2hrs to Urgent Care and I encountered poor sterility practices and a preoccupied and disrespectful nurse and a Dr. who did only the bare minimum to help me deal with issues caused by medications the VA prescribes for my original conditions. It is the same song over and over. That is not the caliber of service I gave and it would be refreshing to encounter anyone there who takes their work as seriously as I did mine. I would like to see it improve. We shall see.

Response by COL Charles Williams made Jul 1 at 2015 9:57 PM

2015-07-01T21:57:29-04:00

No... I was treated very Maj Kim Patterson by the VA on the first go round (retirement physical and BDD (Benefits Delivery at Discharge) in Feb 14. That process took 13 months, which was the estimate at the time... I appealed several items and was quickly denied... So I contacted a VSO and trying again... We shall see... They are telling me it could 12-24 months... That is not so good...

I am glad I don't have to deal with the VA for healthcare.

Response by SFC Jose Rivas made Jul 1 at 2015 10:01 PM

2015-07-01T22:01:54-04:00

As a former employee of Audie L. Murphy in San Antonio Texas. I was very disappointed on how the VA covers up a lot of issues. I worked for the Mental health as a peer support and I was only there for four months. I truly believe that the peer support are the very backbone of the VA and need to have the room to operate as such and bring back the honesty to the VA.

Response by PO1 Clyde Plunkett made Jul 1 at 2015 10:29 PM

2015-07-01T22:29:14-04:00

Due to number of problems personally noted involving others not to mention what I encountered I quit going to VA facility ~~ I would {and have} eaten squirrels & racoons I caught to have enough money for expenses to go to totally non-VA facility/Doctors rather than endure the long delays / poor treatment encountered at the VA.

Response by CPL Richard Flagg made Jul 1 at 2015 10:46 PM

2015-07-01T22:46:49-04:00

Sadly my experiences have been about the same during the 25 years I have been enrolled in the VA System. Across the board systemic apathy and distrust of Veterans has been exhibited in the 3 states I've in AR, CO, and CT during that time period. So it is not localized to a city, state, region of the country, but the entire system on a whole itself is the problem.

Maybe this new Director of the VA can institute needed changes for my fellow brother and sister Veterans in the VA or coming into it in the future. What needs to change in the VA is that DMV feeling you get when showing up for your appts. Am I the only vet whose gotten that feeling of clerks and other workers Marking Time just staring at those government issue wall clocks for quitting time.

Now during my Quarter Century in the VA I have had some great clerks, nurses,and Doctors; however the apathetic and bad have left impressions that stick with me. This is what saddens me about the VA; maybe this new Director will be finally change that Bureaucracy, but this Grunt isn't getting his hopes up.

Response by Cpl Reginald Zenkewich made Jul 1 at 2015 10:51 PM

2015-07-01T22:51:15-04:00

Don'tknow as ofyet as Iwas just informed that My doc will be leaving and I do not know who will be my next doc.

Response by SGT Rhonda Hubbard made Jul 1 at 2015 11:11 PM

2015-07-01T23:11:13-04:00

Before the changing of the guards, my V.A. experiences were frustrating and exhausting! That in itself is putting it "mildly". I have never experience such a level of rudeness in my life. I won't even put my V.A. on blast because they have been horrible! Fortunately, I can now attest that there seem to be an increase level of professionalism, interpersonal skills, an customer service with the V.A. employees. I no longer stand in line only to be *waited on* by someone who acts as if though "I">>The VET is being an inconvenience to them! I now enjoy going to be my nearest V.A. because I can tell the difference by how I am being waited on and talked to, as opposed to what I witnessed and experienced in the past. I still would like to see more companies hiring Veterans and treating us like the experienced professionals that we are. Besides, all of US Vets deserve a high level of respect and appreciation just for donning the uniform and making sacrifice that some will not have the fortitude to do!

Response by SGT Damon Garland made Jul 1 at 2015 11:23 PM

2015-07-01T23:23:32-04:00

nothing new here in central texas. I submitted for tenitus, was denied and told I have no hearing loss, very true I never claimed to have loss I claimed the damn ringing in my ears mainly left from sitting next to a 120mm smooth bore in an M1 tank, a 105 in an M60 tank and working on and around turbine engine aircraft for a total of 12 years. and if I try and make an apt I am told my annual isn't due, why do I need seen.

Response by SSgt John Cherry made Jul 1 at 2015 11:28 PM

2015-07-01T23:28:46-04:00

I.m sorry to say that it is getting worse for me anyway ! I am on my 5th doctor in 18 months and the V A can not keep may meds right!! I give up need to trash this system and start over!

Response by SCPO Private RallyPoint Member made Jul 1 at 2015 11:35 PM

2015-07-01T23:35:14-04:00

Not one iota!!! I have dealt and continue to deal with three VA Hospitals - Kansas City, Omaha, and Fargo - and I could never have asked for better personalized attention and excellent care and treatment.

Response by PO1 Emmanuel Cartas made Jul 2 at 2015 12:23 AM

2015-07-02T00:23:52-04:00

In VA Manila, you can't do a walk in. Everything is done thru schedule. I prefer the old way of being allowed to walk through the gate at any given time rather than waiting for the annual/semi-annual schedule. Right now, you aren't allowed to pass through the gate without any appointment. Bummer!

Response by TSgt Larry Ludtke made Jul 2 at 2015 12:26 AM

2015-07-02T00:26:35-04:00

I am a Veteran, retired VA employee and one of the nationally recognized whistleblower by the Office of Special Council. My substantiated complaints were sent to the President, VA Secretary McDonald and Congressman Miller, Veterans Oversight Committee Chairman. No action was taken against the leadership that covered-up the patient abuse and possible death caused from contaminated surgical instruments being sent to the operating room and used to operate on our Veterans. At my three medical appointments since my retirement from the Ann Arbor, Michigan VA I have been followed and called by the VA police and threaten with trespassing. Nothing will ever change at the VA, The VA should be shutdown and Veterans should be given insurance card to go to their local doctors and Hospitals for Health care.

Response by SPC Kerstin Janney made Jul 2 at 2015 1:25 AM

2015-07-02T01:25:24-04:00

Personally it's worse. I live 1 1/2 hours from the nearest clinic (over the mountains and through the woods) and 3 1/2 hours from the San Francisco VA hospital. I got the information about the program that was set up for veterans living so far away from care or for those not able to get care in a month. But my primary care physician refuses to send me out of the VA for care....even under that program! Before I was able to be seen locally on several occasions under fee basis. There are veterans here whom have to drive 8 hours one way to get to San Francisco and they too are being denied by the PCP to be seen locally.

My PCP now is off for a while because of a broken hand or arm. I requested care, but they tell me I have to wait until she gets back, or drive the 3 1/2 hours to the VA hospital if it gets worse. I had a perforated ear drum in one ear and a huge infection in the other....and ended up going locally to the hospital. That doctor told me NOT to cross the mountains under NO circumstances until it was healed. I called the VA for the follow up because it was getting worse and the nurse hotline at the hospital and the nurse at the clinic BOTH told me to drive over the mountains to the VA. Again I paid to go locally.

I have not been seen in a few years now for the care I need for my disability. And now I fear that my problems have gotten much worse. The PCP's I see downgrade my symptoms and have always I'm too "young" to have such problems or that "only 1 in 7 million have any symptoms" so I couldn't possibly be having problems.

Response by SPC Bernie Davies made Jul 2 at 2015 2:11 AM

2015-07-02T02:11:24-04:00

I have been in the VA health care system since 1996 and am 100% disabled. In my opinion there is some excellent care to be found at the VA but at the same time the management is dismal. Since the big change after the Arizona mess came out followed by the rest of the nation statistics there have been minor band aids applied but no real change. If you compare the VA to any major health care system in the nation there is no category in which the VA comes close with the possible exception of PTSD knowledge. Do the individual managers and providers care about their patients? I would say the majority of them do and once you find a good provider things look up a lot. But the system itself does not allow for the overall change needed to bring the VA up to the standard it claims for itself. This is a tragedy and a dishonesty to the men and women who served with honor and who have paid the price.

Response by SSgt Charley Kiser made Jul 2 at 2015 4:00 AM

2015-07-02T04:00:17-04:00

It is worse. Wait times are longer, the doctors seem to care less about the veteran.

Response by CWO2 Davin Jantzen made Jul 2 at 2015 4:33 AM

2015-07-02T04:33:18-04:00

They have put my life in jeopardy on one occasion and it's still a problem to get an appointment when needed?

Response by MCPO Dennis Didier made Jul 2 at 2015 8:48 AM

2015-07-02T08:48:38-04:00

I consider myself most fortunate to have VA medical care. I have been with them for almost 10 years and have received great care and a sense that they respect me. I, unfortunately, have several serious health issues and the VA has treated each one in a satisfactory and timely manner. I couldn't be more pleased. The only downside is some, a relatively small number, clerks are less than customer oriented.
The VA med center in Tampa, in my view, is top notch. Maybe Tampa has better management, or training, or just lucky; but I'm happy to be in their system.

Response by TSgt Robert Mahaffy made Jul 2 at 2015 9:23 AM

2015-07-02T09:23:40-04:00

My mother who was a WW II disabled vet and was in a VA hospital after a car accident for a back injury. One morning while lying in traction, two women with a gurney came into her room and told her she was scheduled for open heart surgery. She had to fight them off.
I'm a 22 year retired vet and continue to receive letters and phone calls from the VA telling me how if I have "bad dreams" I can qualify for a 10% disability that can be increased every year. Frankly, I wouldn't go near a VA hospital if I was bleeding out of my eyes. It's a perfect example of government waste and needs to be shut down, with it's assets distributed to the vets who need the help so they can get care on the open market.

Response by Cpl Bruce Raftery made Jul 2 at 2015 9:25 AM

2015-07-02T09:25:28-04:00

I am still skeptical

Response by SGT Mike Davis made Jul 2 at 2015 10:18 AM

2015-07-02T10:18:03-04:00

I have zero trust in the va they seem to have their own agenda and it seems to be in line with the bonuses they get they are hit and miss on how well they treat you I think every va is different depending witch part of the country you are in ultimately it all filters down from directives given from them from the top

Response by SPC Micheal Speaker made Jul 2 at 2015 10:25 AM

2015-07-02T10:25:34-04:00

Until they are willing to change their outdated systems/people, change is a long way off. I'm stuck in the Phoenix VA, things are getting worse for the moment. What they need is some young computer geeks with no agenda to get in there and update/overhaul the entire system. Get rid of those not willing or able to change, seems to be plenty of those.

Response by SGT Stanley Bass made Jul 2 at 2015 11:02 AM

2015-07-02T11:02:15-04:00

I don't know about the changing of the guard per-say. But I can tell the the difference in VA systems in two different Regions in California. When I got out and moved back to my home of record. I got into the VA system no problem, never had any issues with anything, getting tests, or getting anything else done. Some things took a couple months to process and everything, standard fair for government. The region was Nor Cal from Sacramento up to Redding. The Psych program as well all ofit really great. Last year I moved to the Coast of California (20 miles south of Oregon Border. My region for the VA is now Oregon border to SF and a little farther south, along the coast and some inland. I had not been to the VA since April of 2014 (moved July 2014). So In December 2014 I get my first appt with my new provider and PC physician. I tell the nurses whats wrong since my last VA, get into the DR. start telling him my ailments and where the pain is since my last visit. He looks at me and keeps pointing to his head telling me well its all in your head. He says well I just met you I don't know anything about you, so there is nothing I can do for you. On top of that I in the process of fighting for other State benefits, and I thought going back to psych might help. I was told not to, because the psych professional at this VA is from the Civilian Sector and anytime a state official asks them how his patients are, no matter their condition or thoughts they have been having, are all great with no problems. On top of this I was medically retired, blind in one eye and can only see out of th eother with the help of a corrective contact lense, The VA had always paid for the ordering of 4 disposable Lenses each year. In this region it took me 4 months to go through all the appts when it was time for me to see a Dr. and the VA will only order me 1 lens. Do yourself a favor and don't move to the Coast in California to use the VA system

Response by PO1 Theresa Aldrich made Jul 2 at 2015 12:52 PM

2015-07-02T12:52:18-04:00

Still bumpy. My relationship with Veterans Affairs over the years has been bumpy. Having been to Veterans Affairs Hospitals in California and Missouri it has been my experience there is no one VA, each one is different, heck, each department is different.

Here are two of my experiences over the past 12 months.

This is the good story.
Endoscope and Colonoscopy after a rectal bleed. Went to ER on Friday, GI doc saw me on Monday had Endoscope and Colonoscopy on Thursday I need full sedation for these procedures and from the moment I checked into the GI lab folks couldn’t have been more kind or professional. I told the nurse I had PTSD so when they woke me up they would not get to close. She was very understanding and offered to move me to an area that was all female for before and after the procedure. The techs and doctors were great and for me it was as close to a stress free experience as I can get at the VA.

This is the bad story.
Saw my psychiatrist for prescription refills on a Monday, he ordered my anti-depressant, I ran out on Thursday, Saturday still no anti-depressants. I went to the ER and they looked through my prescription it seems a part-time pharmacist cancelled it, due to the way it was written some administrative bs. The ER couldn’t give me any more specifics, but they did give me a 30 day supply of my anti-depressants. So I called the nurse case manager for my doctor to see if they could get it fixed. They did get it fixed but I would have been screwed if the ER hadn’t written me a 30 day supply.

See what I mean, bumpy.

Response by 1SG Alberto Willingham made Jul 2 at 2015 1:36 PM

2015-07-02T13:36:04-04:00

Yes, my experience has changed considably', I have literally been thrown out of the office because I asked for a fix to my knee pain and not a "band aid," to it. Interestingly enough the VA hasn't done anything for me as it has charged my personal insurance for what the VA was supposed to have been doing for me. I quit taking the heartattack inducing drugs they presrcibed and since then my cardio has improved considerably Not to mention the chair the doctor shoved into my aready injured knee, hurt for a while before I could get up to leave.

Further more, I asked for the PT Advocate's number, called it 3 or 4 times and have yet to receive a call back, it has been 1.5 months since and have since resigned myself to the fact that VA is very much SUBSTANDARD.

Respectfully,

Alberto Willingham
1SG RET. USA

Response by SFC Joe Germain made Jul 2 at 2015 3:47 PM

2015-07-02T15:47:24-04:00

I have been treated at the VA Medical Center in Louisville, KY since 1985 when I retired. I have witnessed many millions of dollars in improvements in the facility and a slow but steady improvement in services. I would gladly compare it with any (for profit) big hospital in the country. I constantly tell friends and family the services could not possibly be better nor the staff more caring, friendly and responsive to my needs.

Response by SMSgt Robert Champlin made Jul 2 at 2015 5:07 PM

2015-07-02T17:07:37-04:00

I'd be interested in hearing those experiences of folks using VA facilities in the St. Louis area.

Response by SCPO Chuck Vroman Sr. made Jul 2 at 2015 6:11 PM

2015-07-02T18:11:23-04:00

The names have changed to protect the guilty. No real changes have been made.

While living in the Fredericksburg, VA, area, I was seen at the Fredericksburg CBOC and the McGuire VAMC in Richmond, VA. The care I received at these locations from January 2003 through July 2014 was fantastic. I was always treated with respect. While I sometimes had problems with my Primary Care Physician, for the most part I had no complaints in Virginia.

I medically retired for good in July of 2014 and moved to Ocala, FL, at the request/insistence of my wife. My initial visit to the Ocala CBOC and my new Primary Care Physician in August of 2014 was quite good and productive, with consults requested to other clinics as requested. (I found that the Inspector General had recently been through after the fiasco in Phoenix.)

Since that time, however, things have taken a marked turn downhill. My PCP has been uncooperative, to the point of near hostility, unless I have come in with my "guns", if you will, loaded for bear and armed with a lot of research. When I come in loaded with research, her tone changes to one of cooperation and willingness to help. She continues to all but refuse to order a consult for just about any reason you can imagine - from "That clinic does not handle that" to "I have requested a consult, Ian awaiting a response".

I have drafted a letter to the OIG and even gone to the Patient Advocate at the Gainesville, FL, VAMC with a copy of the letter and voiced my concerns with my PCP and the attitudes I have witnessed at the various clinics at this hospital. I must admit, she has had some effect and gotten some results, but this should NOT be necessary - it wasn't in Richmond!

Response by SSG Jason Cooley made Jul 2 at 2015 6:56 PM

2015-07-02T18:56:47-04:00

I went yesterday to meet my new Primary PROVIDER AFTER i REQUESTED A NEW ONE ALMOST TWO YEARS AGO ....... First thing out his mouth was I am a alcoholic who abuses currently funny thing is I have not had a drink in over 10 years then blamed all my medical issues on my problem ....what a crook of crap

Response by CPO Kenneth Wilkinson made Jul 3 at 2015 2:10 AM

2015-07-03T02:10:44-04:00

No still the same. Tired of watching Vets getting ignored and when they get frustrated the VA calls for security. I saw this the other day. Three Vets in a row got security called because the VA just did not care to listen to them.

Response by 1stSgt Tommie Taylor made Jul 3 at 2015 10:50 AM

2015-07-03T10:50:07-04:00

No, nothing has changed still the most sporadic service I have ever experienced. You built a multi-million dollar brand new facility with NO ACUTE Care so, if I need any care at all I have travel 45-minutes to NAS JAX to be seen in the ER. There is no food service of any kind so you have to leave facility or haul food on fasting appointments. I have a debilitating service-connected condition that is totally impacting my quality of life both the VA and the MTF are reading off the same crappy regulations that has nothing to do with patient care but cost. I've started self-medicating with alcohol due to the severe pain. We ALL know what's next...!!! Just sad...!!!

Response by SGT Douglas Blackwood made Jul 3 at 2015 1:44 PM

2015-07-03T13:44:08-04:00

A little background before the rant. I am a 25 year veteran retired. I have been declined not once or twice, but seven times for injuries sustained on duty in the execution of my duties as both a Navy FMF Corpsman and an Army Combat Medic between 1987 and 2012. Yet my chronic and unrecoverable injuries are not service connected?

With exception to the very few who are actually trying, NOTHING has changed. VA execs that are currently, and those that have been, investigated by the IG are allowed to retire or transfer out rather than face administrative and/or criminal proceedings? Six figure bonus for proven failed administrators/execs? Paid administrative leave during months long IG investigations of senior administrators and execs? Multi-billion $ mismanagement and misappropriation of VA funding? VA IG collusion with top VA officials in regards to IG investigation final draft reports that are either not released publicly or restricted to top VA officials. As I stated at the begining, NOTHING has changed.

Response by SSgt Everett Jones made Jul 3 at 2015 7:12 PM

2015-07-03T19:12:36-04:00

I'm sorry, did something change? I haven't seen it. All I know is that they took me off all my pain medications, and the medication that helps stop all the muscle spasms I have, as well as the medications to help me sleep. Is that the change?

Response by SSgt Michael Cox made Jul 3 at 2015 7:22 PM

2015-07-03T19:22:34-04:00

I personally haven't seen anything really change. I still wait for what seems like forever. As for Sec McDonald I've never met him but i have met with Sec Shinseki several times at SVA conferences and he also had the best interests of his fellow vets at heart. I don't blame him I blame the incentive program that made it easy for greedy people who didn't care about patients to make money.

Response by SGT Ronald Audas made Jul 3 at 2015 7:49 PM

2015-07-03T19:49:09-04:00

For 20 years,I would have stacked the VA up against any medical facility.My personal Physician transferred to another VA Clinic. I went for 3 years with temporary Drs. When one was finally hired,the backlog was overwhelming.The VA system is way under staffed in Texas.With several medical issues,two of them service related,I have been put on a once a year appointment schedule.I have Medicare and Suppliment B,which I have to use regularly.All issues I have, are with the clinic.Overton Brooks in Louisiana is wonderful and very professional.

Response by SFC Ronald Burris made Jul 4 at 2015 2:13 AM

2015-07-04T02:13:47-04:00

As a Army Retiree I find that nothing has changed since the changing of the guard at VA. I feel that it has gotten worse instead of better. As a matter of fact, it seems like Mr McDonald, the new VA Chief, gets contentious with the Congress pressing Him on issues. it seems like He feels that He is above all of that and shouldn't have to report to address Congress on VA issues. I know that Medical Care seems to be the Number One priority. I have several friends that have experienced first hand, the supposed better method of handling Veterans by sending them out to Civilian Doctors. But, this doesn't work. This is what happened the first time when they were told to see a Civ Dr. They go to see the doctor. The Dr tells them to have some lab work done. They do this and then when the bills are sent to them they send them to VA. VA denies the claim. VA states that the Veterans were supposed to go through them so VA can do the lab work VA never said anything to them about doing this. One of the Veterans calls the office that handles the VA billing. The VA Rep starts shouting at the Veteran that they were wrong. No respect at all. No listening to reason or anything else. According to VA they still have to pay for the claim. I have several claims in the system. Several of them are appeals that I filed based off of decision made in Sept 12. I have yet to hear back on these appeals. I regrettably have sent some other claims in to include Unemployability. I have yet to hear from them on those claims as well. Some of those claims are well over a year and half old. The newer Retirees are getting their claims reviewed and told what they will receive even prior to them retiring. The older Veterans never had that luxury. I have no problem with this. WE all have earned our right to receive reimbursement for prolonged medical conditions that occurred while we served our Country. I am a Vietnam and Desert Storm Era Veteran. I retired in 94. I believe that Mr McDonald doesn't know Management issues as He is perceived to know. I would think if He was trying to handle Veteran issues, He would have informed all Veterans when they started to send them to Civilian Doctors, that they needed to coordinate additional care other with VA and not the Civ Dr once they completed the visitation. This would have solved the two Veteran issues. I believe for Veterans already retired, that they need to designate locations that can handle older VA claims or appeals. Have other locations for current VA claims or appeals. I believe this could resolve the problem that I have. The bottom line is ALL Veterans deserve and earned the right to receive quality care when having issues. We ALL defended our Country with Professionalism and Pride. We all knew that we could be sent to War at anytime and that did not matter. Now that we have completed our mission, it's time for VA to do their job and complete the mission and handle whatever issues the Veterans have without feeling like its a burden to have to do this. This is a perceived and visible scar that VA continues to portray. We need someone at the top that cares for Veterans and knows how to resolve issues. This has to be done without trying to defend VA employees that are not willing to do their job. These VA employees need to be let go so others that want to work can, so Veterans can get the quality of care they deserve. I do not feel that Mr McDonald can do this.

Response by SGT Timothy Byrd made Jul 4 at 2015 10:39 AM

2015-07-04T10:39:03-04:00

It hasn't improved at all. Still waiting almost 30 days to be seen & when it is 30 days out using outside source is a pain in the ass.

Response by 1SG Tom Knopf made Jul 4 at 2015 1:43 PM

2015-07-04T13:43:30-04:00

There was a changing? I don't see it.

Response by Maj Kim Patterson made Jul 4 at 2015 2:19 PM

2015-07-04T14:19:35-04:00

I asked this question because I truly wanted to know. Clearly evident is still intense frustration with lack of care altogether and lack of quality care with the exception based on geographical factors. My personal belief is that this system was created with two things that are no longer true: a higher % casualty rate in theater and shorter average life spans in general. As a civilian healthcare provider, I watched as staffing ratios became pure numbers without factoring acuity, with the added burden of complex computerized documentation that allows little time for direct safe patient care. Just as we in the military have done our best to accomplish our missions with skill, dedication, pride and commitment, many providers chose a career to provide direct patient care with similar core values and are more than discouraged that they are not able to accomplish this. And, yes, as is true with everything, there are exceptions. Again, this is my personal opinion and observation and is not connected in any official capacity.

Response by MSgt Hal Weeden, MBA made Jul 4 at 2015 7:11 PM

2015-07-04T19:11:13-04:00

I am relatively new to the VA, having just retired last spring. With that said, it's hard to imagine how it could have been much worse.

Let me say up front, that each individual I have dealt with (save one) has been polite and pleasant to work with. That doesn't mean I can get anything done. The C&P process was long. It's hard to believe they sent me to a Wal-Mart for my hearing exam, even though the VA Clinic I drove past has an audiology section. The exam I received is what I would expect from a Wal-Mart practicioner. It took an appeal to get the VA to see the diagnosis that was clearly in my records several years prior to retirement.

Next, after a four month wait, I got to see a VA doctor for the first time last December. He was the one person who has been rude to me. He said he wanted to see me back in six months. Two weeks later, I received a letter that he had retired and I would be assigned to a new doctor. I finally received the lab results from my first exam, and needed to follow up with the doctor. Since he had retired, I had lost all access to Secure Messaging. It took about three weeks and intervention by the patient advocate to get assigned to a new doctor and have a follow-up lab test scheduled for February. When that test was done, I tried to schedule an appointment to see my new doctor. I was told his contract was due to expire at the beginning of April, that he had no openings before that time, and they were not scheduling appointments for after that time in case he did not renew his contract. I asked to be reassigned to another doctor, and was told I would have to wait to see what happened with his contract. Essentially, I was denied any effort at care.

In early June, I attempted to schedule an appointment again. Again, I had lost access to Secure Messaging since I had no assigned doctor (the contract was not renewed). With some help, I learned I had been assigned to my third new doctor in seven months, but her earliest appointment isn't until mid-August. And so I wait.

A friend of mine who was discharged several months after me told me about the Veteran's Choice program. He said he received a card in the mail and had already used it several times to see local civilian providers. We are both recently discharged combat veterans who live in the same community. When I logged into My HealtheVet, I saw an article about Veteran's Choice, so I called the number provided. The very nice lady spent over 15 minutes with me, and she said she could not find any record of my existence after my 30+ year career. She checked with the other contractor that covers the rest of the country in case the VA reported me to the wrong one, and they didn't have any record of me either. I have called the eligibility office of my VA Medical Center repeatedly over the past month, and have received many promises of a response, but to date I still cannot use the Healthy Choice program.

Luckily, my medical issues are just annoying, and not life-threatening. I am hampered in my job duties, but I am getting by. I know there are many VA horror stories that are much worse than mine. I just can't imagine how inept things would be if we hadn't had so much improvement over the past several years.

Response by Sgt Walter Wooton made Jul 4 at 2015 7:12 PM

2015-07-04T19:12:42-04:00

I don't know if it has changed because after how they treated me in '01 I haven't stepped foot in one since. Even when I had no insurance I preferred and did pay out of pocket then be treated like a piece of garbage again.

Response by PO1 Marcia Richard made Jul 5 at 2015 1:06 PM

2015-07-05T13:06:11-04:00

Was referred for physical therapy (PT) by my HVAMC physician. Was scheduled for an appointment 46 days out. Used VA Choice program. Found that electronic data flow between VA and Choice contractor takes 3 business days for the appointment date to be seen and another 10 business days for the authorization. However, the time to schedule my appointment with a local PT was 23 business days due to an electronic data problem. It took 5 business days for the scheduled appoint date to be seen by Choice contractor and 18 days for the HVAMC to correct a serious issue with the authorization. When the HVAMC Non VA Care Coordinator looked at my data he noticed that the drop down box to select VA Choice was grayed out and thus could not be selected. He worked diligently with the IT department to rectify this issue. Although at face value this would seem like a success, it would not have happened at all if I had not been proactive. You see, coincidentally HVAMC had a townhall meeting scheduled the evening of my day 3 wait for my appointment to be seen by the VA contractor. I called the Choice line just before leaving for this meeting to find out it still had not appeared in the system. At the HVAMC townhall meeting I was connected to a social worker and the Non VA Coordinator. I appreciate their help in the matter emencily, but through my process I was concerned about 2 things. 1) If it was not for the townhall meeting, how long would this problem existed with VA employees being non proactive. There was someone on the VA end of this process and no one seemed to care enough that there was a request just sitting in a que somewhere going nowhere. It reminded me of the 6 years it took for my insurance coverage to be changed. Every time I checked it I was asked if I still had tricare insurance and since 2009 the answers was no. When the automated check in system was installed it asked me the same question. When I answered the appropriate "no" the screen prompted me to see the clerk at check-in. This happened until I went to my PT appoint at HVAMC. The clerk seemed to diligently take care of the issue. (can you ask yourself why I was asked this question so many times over the course of 6years?) . My digression was only to show that although there may be many VA employees who do outwardly seem to care about the veterans they serve, the culture is apathetic to that very cause due to lack of administrative training or that it just disntbeffect their paycheck so they could shirk it off as something that was irrelevant. 2) I thought of all the other Veterans who have attempted to use the Choice program and apathetically been left in a que somewhere in electronic data flow space. They wanted to use the program and didn't not because they didnt attempt to use it by following the steps but because the VA failed to institute a program that would succeed. And in the end VA National administrators so far removed from the actual emplimentation of Veterans healthcare sit in congressional hearings proudly stating that veterans don't want to use the Choice program and suggest that those funds be used for something other then basic healthcare for veterans.
I am sure we can all agree that financial institutions have just as much at stake for providing secure, accurate and timely electronic data flow. I can go online, transfer money or pay bills through my banking institution and my data is updated immediately as I am sure yours is. It is with this in mind that I cannot fathom why the VA cannot do the same. The technology is out there as well as many competent IT professionals. Which leads me to the conclusion that this program was either set up to fail, or was a well meaning program for veterans healthcare setup and instituted by a group of administrators that just need enough sense to pull their heads in before they close the window.

Response by TSgt J Kristin Webb made Jul 7 at 2015 8:53 PM

2015-07-07T20:53:03-04:00

The only positive change at the VA will come when they fire everybody and start from scratch. The whole pissy attitude is like cancer. You can't just get rid of part of it and expect it all to go away. It has to be completely cut out and the union won't let that happen.

Response by SrA Jeffery Sanders made Jul 8 at 2015 5:37 PM

2015-07-08T17:37:34-04:00

Unsure at this point. Recently my primary care doctor changed. I was never informed of the change in personnel, and was informed that the doctor I had last seen, wouldn't be staying long. At this point, I don't know who my primary is, at the Danville, Illinois VA.

Response by PO1 Michael Lee made Jul 9 at 2015 1:35 PM

2015-07-09T13:35:03-04:00

The veterans affairs has gotten worse, and will not change until all veterans let our congress men And women know. With a new secretary of veterans affairs their has been no changes for the better, so I am so tired of people. Saying thank you for your service, if you are really thankful, contact the committee on veterans affairs and complain about how veteran are being treated.

Response by SSG Ronalda Frank made Jul 9 at 2015 2:32 PM

2015-07-09T14:32:55-04:00

The changes are exponential but very few are positive. The reasons are that even though we have had a change at the top the staff in the regions (VISNS) are still the same. They have the same dry policies in reference to themselves and veterans. Most of the regional management is concerned with their salaries and bonuses; the staff needs improved training on laws, and rules according to 38 USC. The
regional attitude is what prevails in reference to customer service.

The, " Treat them, and street them" mentality is still strong throughout the Healthcare system. “These crazy veterans will do whatever you tell them to enroll them in the research study anyway.” The medical staff is not good at listening to patients desires for care. For example, I am opposed to taking large volumes of medication. My PCP refused to acknowledge that my cholesterol medication increases my AC1 readings, and she changed the medications I prefer to use and labeled me a diabetic. This doctor does not listed or research information. She has started a campaign to change some of my s/c diagnoses to some common everyday issue. These are diagnoses made while I was serving on active duty.

At this facility, the priority is on generating insurance claims. Treating for non-service-connected issues. Service connected issues are dismissed, or over looked due to a lack of due diligence on the part of medical staff. I have approximately 15 s/c issues my PCP is familiar with 2 or 3 issues.

The VA Regional Office is bad; I submitted a clam for Sexual Trauma PTSD while in service. While check my eBenefits file I notice the VSO filed the action as having happened somewhere else. This happened to me on active duty. I never received a response on my documentation that was submitted, and they only recently filed the in my folder with no further action required. That is bad. The oversight is poor.

Response by SSG Jason Cooley made Jul 9 at 2015 2:36 PM

2015-07-09T14:36:34-04:00

No it has gotten worse ..... After I fired my Primary Care Doctor 2 years ago I just got a new one last week ..... The doctor looked at my labs and told me I was a diabetic. Ok fine I was think got to deal with this ,,,, he then proceed to insist it was all caused by my drinking habit ....I informed him I have not had a drink in over 15 years he insisted back saying I was lying ...even after my wife told him I never drink and refuse to drink at all he said I read your file and it say you abused alcohol ....I said yes I used to and now I do not and have not for 15 years ..he would not Liston to me or my wife .... Looks like I will be finding a new doctor to be my Primary care doctor outside the VA

Response by MSgt Scott Gaston made Jul 16 at 2015 1:24 PM

2015-07-16T13:24:20-04:00

I wanted to take this opportunity to eat some crow. What I thought was going to be a dejavu of experiences past with the start of my latest C&P, has so far turned out to be the opposite. Last time my wife received a very negative and sharply worded rating document that tried to chastise me for missing appointments (that they had spent months to set up). Problem was I had waited my year after my By-Pass (3/13/2003-2004) and checked out well at that time and was cleared into the Combat theater by my Cardiologist as long as I came back stateside for my annual stress test. My wife would mail all my meds in 90 day supplies, so it worked out well for 44 months. The Irony was that I was in the Army Intensive care ward at Bagram due to an eye injury and infection when this person sent that rating decision in Columbia even though she had written that I was out of country when she got the letter with the appointments listed a year earlier (and the audiologist had fitted me with a hearing aid, but refused to give it to me as she felt Afghanistan was too harsh an environment...I still don't have my hearing aide) so they knew.

Anyway, I need to apologize as I have already had the three C&P appointments which confirmed what my Cardiologist suggested. So regardless of all my combined ratings; after 9 Angioplasties. 8 stent plantations, 2 Brachy Therapies, and a By-Pass (10 procedures in 14 years) my heart is now rated at 100% by itself. Thanks for making it quick and though it may be bitter sweet news, at least it's not a constant wait and angst! I hope the problems elsewhere can experience a better turn around! It all came together so much faster than anticipated, it still hasn't sunk in totally. Thanks!

Response by SSgt Frank Vanore made Jul 23 at 2015 3:34 PM

2015-07-23T15:34:13-04:00

Still laughing, have you tried Vet. Choice, another joke, after weeks of waiting they assigned to a outside Orthopedic Surgeon. I checked his credentials, he had poor reviews, his partner had several malpractice suites against him. This is the type of Dr.'s they try to send you to. Needles to say I refused, so now I still wait.

Response by MSgt Sonny Billingsley made Jul 24 at 2015 10:30 AM

2015-07-24T10:30:00-04:00

I have no experience with VA, total military time 22+years, 1965/66 in Viet Nam. Entirely to many people expecting a second retirement from VA via tax payers. VA is just another welfare program for many who have nothing military connected wrong with them. I am firm believer in the VA helping vets that are actually in need of aid when their need was caused by their military service. As far as VA medical care what do you expect from the lowest bidder.

Response by MAJ Ken Landgren made Jul 25 at 2015 5:32 PM

2015-07-25T17:32:40-04:00

It is still an inefficient, corrupt, and cheating organization.

Response by PO2 Nick Burke made Jul 26 at 2015 6:16 PM

2015-07-26T18:16:07-04:00

Window dressing. More talk same BS

Response by Maj Kim Patterson made Jul 30 at 2015 2:14 PM

2015-07-30T14:14:02-04:00

Thank you for your overwhelming response. I respectfully apologize for not replying to each response individually but thank you for contributing to a topic I'm not ready to sweep under the rug. Responses support this; a firefly of light and change and a whole lot of nothing good; mixed responses.

Response by SFC John Birks made Aug 9 at 2015 10:39 AM

2015-08-09T10:39:26-04:00

I've had to travel twice to the VA for appointments (that's 4 hours, round trip). Given them all of the documents I had and I just got a letter in the mail that it's not enough and they've requested copies of my records from the Army with no response. Plus, my last trip up there, they wouldn't reimburse me for my mileage. They said I wasn't in the system this time. But I was the first time....

Response by Capt Jeff S. made Aug 9 at 2015 8:51 PM

2015-08-09T20:51:19-04:00

The VA Docs are good but the Administration of the VA leaves much to be desired...

Response by Capt Richard Willett made Aug 26 at 2015 9:33 PM

2015-08-26T21:33:25-04:00

When I notified the Daytona Beach VA state rep that I hadn't heard anything on my disability upgrade request. I heard from VA within 4 wks and had an appointment set up within a month and got my results fairly quickly. The only problem was that while my VA med records had my correct address, the admin par of VA did not but because I was looking for an answer I was able to get the results ok. A vet has to do some work him/herself to get the help he needs. Do not just wait for the. The "squeckee wheel dtc. method works. BTW I was upgraded to 50 %.

Response by PO3 Steve Terrano made Sep 4 at 2015 8:41 AM

2015-09-04T08:41:24-04:00

Very Good

Response by GySgt Joseph Jay Johnston made Sep 10 at 2015 4:26 PM

2015-09-10T16:26:24-04:00

,I'm happy with the treatment I have received and am receiving at the Decatur,ga facility.

Response by CAPT V L Cassani III made Aug 17 at 2017 2:57 PM

2017-08-17T14:57:04-04:00

No. The same lack of leadership persists at the hospital and clinic level. CAPT V.L. CASSANI, III

Response by PO3 Michael James made Aug 17 at 2017 8:26 PM

2017-08-17T20:26:55-04:00

I see NO Change.. its still delays, still B.S. Paperwork, its still denials, still waiting appeals.. The Hospitals have been pretty good... The Clinics have been pretty good... However, the red tape.. time delays.. I realize they want us to die off.. all will be okay, but the entire operation is totally pathetic... It is heartless, relentless abuse !!! NO Honorably Discharged Veteran should ever have to fight for the promises the country made to us !!!

Response by SSG Edward Tilton made Aug 17 at 2017 8:34 PM

2017-08-17T20:34:11-04:00

Same old VA