How long does it take NGB to respond to an email with regards to a re enlistment bonus?

SGT Private RallyPoint Member — Wed, 30 Oct 2019 20:27:13 -0400

Been waiting to hear a response back with regards to my bonus, ran through the chain of command and still haven’t heard anything other than waiting to establish DJMS. Called DFAS with bonus control number and there not seeing anything yet. Also called JFHQ which is waiting for a response back. Any and all information greatly appreciated.

Response by CW5 Jack Cardwell made Oct 30 at 2019 8:36 PM

CW5 Jack Cardwell — Wed, 30 Oct 2019 20:36:36 -0400

Not sure if it has cleared up yet but there was a backlog a couple months ago. NGB can be slow at times. Keep track of it but don't get to impatience.

Response by SSG Private RallyPoint Member made Oct 30 at 2019 8:47 PM

SSG Private RallyPoint Member — Wed, 30 Oct 2019 20:47:47 -0400

Have you passed your anniversary date? If you haven’t, then you likely won’t see it until after that when your new contract starts. Even then it could be weeks to months after that.

Response by CPL Bronwynn Cleveland made Nov 1 at 2019 11:33 AM

CPL Bronwynn Cleveland — Fri, 01 Nov 2019 11:33:16 -0400

Have you spoken to your state’s incentives manager? Or tried your local IG office? I can tell you getting a response from NGB can take a while. When I get referrals from NGB to my office they are already several months old. I would suggest working locally. I can also tell you that there was a major breakdown of systems a few months back due to GIMS servers catching on fire, however the cases are being worked through and the backlog is steadily clearing up. I would start with Incentives, though.