How useful do you find USAA's Member Community to be?

2016-10-19T17:33:13-04:00

I've been a USAA member for 10+ years. I've come across this USAA Member Community a few times while otherwise navigating the site to do other banking-related tasks. So I checked it out further today. I noticed that many of the posts on this USAA forum appear to be from angry USAA customers -- which surprises me because I enjoy USAA. What's your take on this USAA forum?

Response by LTC Stephen C. made Oct 19 at 2016 5:49 PM

2016-10-19T17:49:57-04:00

I wasn't even aware that the forum existed, CPT Aaron Kletzing. Truthfully, it's of little consequence to me. I've been a USAA member since I was commissioned in 1973, and virtually every experience I've had with them has been exemplary. I will say that I use them only for auto & homeowners insurance, though.

Response by SFC George Smith made Oct 19 at 2016 7:06 PM

2016-10-19T19:06:12-04:00

its fairly useful depending on what you are looking for and planning on doing...

Response by SSG Private RallyPoint Member made Oct 19 at 2016 7:08 PM

2016-10-19T19:08:45-04:00

Wasn't even aware of it! USAA is amazing and we use them for everything. Best customer service in the world.

Response by LTC John Shaw made Oct 19 at 2016 11:02 PM

2016-10-19T23:02:17-04:00

Marginal usefulness, but I am glad to have the forum.

Response by Cpl Justin Goolsby made Oct 20 at 2016 9:51 AM

2016-10-20T09:51:36-04:00

Honestly, never even navigated the website. Been a customer for 5 years. Never had any issues. Customer service was always fairly helpful and friendly even on the tiniest fender bender my wife had. You have sparked my curiosity to see what the angry customers are complaining about though.

Response by SGT Jeremiah B. made Oct 20 at 2016 12:16 PM

2016-10-20T12:16:36-04:00

I've only wandered in a few times when I was looking at loan options. It seemed to be mostly complaining about USAA not giving someone a loan and very little information about the products themselves. Ultimately, I found what I was looking for, but it was a lot of sifting.

Response by SGT David Losee made Mar 3 at 2019 2:20 PM

2019-03-03T14:20:06-05:00

I’ve been a member ten years. Have been a customer of several insurance providers as USAA services little in the area of recreational vehicles. Our first claim was for hail damage and had to fight with them about using replacement parts from salvage yards and aftermarket sources for our MB. Have no idea what other short cuts they took. In November we were in a accident. Car was totaled. USAA appraiser lowballed the value of the vehicle. We provided corrected information which told me their appraisal tool does not utilize manufacturer information. They have recently contracted out the physical appraisal process and it is inefficient and incomplete. Suspect they have also contracted for customer support as assigned reps don’t seem to have all the file information. USAA employees tell you the new services are not working. We are going on month four and our claim is still open.

We have tried the financial services and they are overpriced and also appear to be contracted as simple understanding of credit topics are not understood by the reps. We have tried using the car buying service for our last three vehicles and neither financing or car pricing was not competitive.

If all you need is simple banking services USAA is very good. But all other services seem to be parceled out to other service providers with something on the back end for USAA.

Response by CPT Morton Boggs made Aug 30 at 2020 5:45 PM

2020-08-30T17:45:11-04:00

I have been a member since 1960, 60 years, always with some satisfaction. I am waiting for the 2021 NFL TV season to start. IF USAA ADVERTISES ON NFL GAMES I WILL MOVE TO HOPEFULLY A MORE VETERAN FRIENDLY COMPANY. I often wonder how much money I have transferred to USAA during the past 60 years, with very few minor claims.
Morton
Vietnam Veteran