Posted on Apr 20, 2016

Is a Vet after discharge, more apt to under react to a customers problem due to their respective problems dealt with while active duty

SSgt Chuck “Gunz” Gundlach USMC Ret., MBA

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Customer Service

Posted >1 y ago

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Under react because the Vet doesn't see the severity when compared to previous active duty problems and they don't see the need for that level of concern

React perfectly because they have dealt with plenty of problems while in active duty

Over react because they are out of their previous normal military environment

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Sgt Aaron Kennedy, MS

Posted >1 y ago

I think it depends on the "type" of issue.

As an example, if it is something we perceive as an "Ethical" issue, we may overreact whereas there are things which we now consider "foreign." Those concepts we will under-react to because we just don't understand them emotionally (anymore).

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SSgt Chuck “Gunz” Gundlach USMC Ret., MBA

>1 y

I posted this question as I have been retired almost 11 years now and work in a customer service and sales environment now. Sometimes for me I wonder why the sales people are so quick to what I think, over react. I seem to be the calming factor in the office always looking at the problems as it could be worse. We are still alive, get to go home at the end of the day, et cetera.

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Sgt Aaron Kennedy, MS

>1 y

SSgt Chuck “Gunz” Gundlach USMC Ret., MBA - I worked retail for years as well, and had civilian cohorts who didn't seem to be able to "appropriately react" to issues/concerns/problems as they arose. That said, some issues I definitely "under reacted" to (emotional investment) while other issues seemed more important because they were more personal.

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