My computer won't open encrypted emails on AKO. How do I get it to open?

2016-04-23T19:51:24-04:00

I need to print out my BSEP permission form but I can't open the attachment due to it being encrypted any ideas?

Response by SFC Private RallyPoint Member made Apr 23 at 2016 7:59 PM

2016-04-23T19:59:01-04:00

Are you using a personal computer or military? Are you using outlook or OWA?

Response by SSgt Private RallyPoint Member made Apr 23 at 2016 8:17 PM

2016-04-23T20:17:29-04:00

I'm a addition duty career counselor for my company. I get emailed the info that I need before drill, so I have some time to plan and organize. However, it does no good, as I can never read the email on my personal computer. If I had any idea, I'd help you! It's crossed my mind a few times to throw this question on RP and see if I could get a solution myself.

Response by Capt Private RallyPoint Member made Apr 24 at 2016 8:04 AM

2016-04-24T08:04:58-04:00

Outlook Web Application (OWA) can only use the S/MIME controls to view encrypted emails if you are using Internet Explorer. Since OWA is proprietary Microsoft technology they limit it.

Response by SGT Edward Wilcox made Apr 24 at 2016 8:17 AM

2016-04-24T08:17:56-04:00

http://www.militarycac.com. This site has an answer for just about every problem anyone has ever run into regarding the use of a CAC card and email at home. If it doesn't have a solution for your problem, then the solution probably doesn't exist.

Common Access Card (CAC) Information for home use

MilitaryCAC provides CAC installation assistance; Find information regarding the Department of Defense Common Access Card (CAC)

Response by SPC(P) Doug Moxley made Apr 24 at 2016 7:53 PM

2016-04-24T19:53:40-04:00

Hi, I'm a day late reading this thread and the OP may have already solved the problem. If not, you will need to download and install the OWA S/MIME application in order to process encrypted OWA emails. For those who are having trouble finding the application I have downloaded it and uploaded it to my website. It has been scanned with both McAfee and Symantec Anti-Virus software and is digitally signed by Microsoft. If you have any issues with the download please let me know and I'll get it to you. Best regards - Doug Moxley

http://www.moxleycomputers.com/downloads/owasmime.msi

Response by SPC Private RallyPoint Member made Apr 26 at 2016 11:41 AM

2016-04-26T11:41:35-04:00

Encrypted emails also only open on gov't secure lines.. If you're at home trying to access this through your Internet browser it doesn't work unless you download the tools fore mentioned.