RallyPoint Account Transition From Active to Retired Status. (Does anyone know how to fix this?)

2015-05-11T23:45:28-04:00

So I tried to convert my RP account from Active Duty to Retired. I followed the instructions, but my account keeps coming up Veteran instead of Retired (it's petty, but I feel there is a distinction) and my profile is only 85% complete now because it is asking me for my current unit. Does anyone know how to fix this?

Response by PO1 John Miller made May 11 at 2015 11:52 PM

2015-05-11T23:52:11-04:00

Have you been transferred to the retired roster yet or are you technically still on terminal leave? If RP is verifying you by your SSN that could be why.

Also, I was able to "verify" my account with a military email address but that's because I work for a defense contractor and have an Air Force email address.

My situation was a bit different than yours though since I joined RP when I was already retired.

Response by CWO3 Andrew D. made May 12 at 2015 8:23 AM

2015-05-12T08:23:13-04:00

Upper right hand corner… click the down arrow and choose settings
It should open a new window
Towards the middle there is Account Type
Next to Veteran you should have 3 options (Retired, In IRR, In ING)

Hope this helps

Response by LTC Yinon Weiss made May 12 at 2015 9:22 AM

2015-05-12T09:22:05-04:00

Hi, perhaps you missed the "Retired" button off to the right when changing on the Settings Page?? Here is how you do it:
http://support.rallypoint.com/customer/portal/articles/1184228

Either way, we've updated your profile for you. Congratulations on your retirement!

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