RallyPoint Account Transition From Active to Retired Status. (Does anyone know how to fix this?)

SFC Stephen Carden — Mon, 11 May 2015 23:45:28 -0400

So I tried to convert my RP account from Active Duty to Retired. I followed the instructions, but my account keeps coming up Veteran instead of Retired (it's petty, but I feel there is a distinction) and my profile is only 85% complete now because it is asking me for my current unit. Does anyone know how to fix this?

Response by PO1 John Miller made May 11 at 2015 11:52 PM

PO1 John Miller — Mon, 11 May 2015 23:52:11 -0400

Have you been transferred to the retired roster yet or are you technically still on terminal leave? If RP is verifying you by your SSN that could be why.

Also, I was able to "verify" my account with a military email address but that's because I work for a defense contractor and have an Air Force email address.

My situation was a bit different than yours though since I joined RP when I was already retired.

Response by CWO3 Andrew D. made May 12 at 2015 8:23 AM

CWO3 Andrew D. — Tue, 12 May 2015 08:23:13 -0400

Upper right hand corner… click the down arrow and choose settings
It should open a new window
Towards the middle there is Account Type
Next to Veteran you should have 3 options (Retired, In IRR, In ING)

Hope this helps

Response by LTC Yinon Weiss made May 12 at 2015 9:22 AM

LTC Yinon Weiss — Tue, 12 May 2015 09:22:05 -0400

Hi, perhaps you missed the "Retired" button off to the right when changing on the Settings Page?? Here is how you do it:
http://support.rallypoint.com/customer/portal/articles/1184228

Either way, we've updated your profile for you. Congratulations on your retirement!

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