Retirement ID for spouse?

MSgt Timothy Nelson — Thu, 06 Aug 2020 20:06:44 -0400

I recently made an appointment to get my military ID upgraded to Retired military (I am a retired reservist). However, I was told that my spouse could not get her ID at this time without explanation. Is anyone from customer service on this site that could give me further or better explanation? Thanks!

Response by CMSgt James Nolan made Aug 6 at 2020 8:32 PM

CMSgt James Nolan — Thu, 06 Aug 2020 20:32:17 -0400

I know that I had to set up an appointment for both self and wife to get them made. When you made the appointment did you make it for both?
Back in the day you could just walk in, now everything is filled out online and appointments are made.
Prefer the old days.

Response by MAJ Private RallyPoint Member made Aug 7 at 2020 10:50 AM

MAJ Private RallyPoint Member — Fri, 07 Aug 2020 10:50:29 -0400

I walked in last week and was told they were not issuing ID cards that weren't expired and even ones that were had an extension due to COVID - trying to minimize activity in the office. Later in the week I saw a message come out that all RAPIDS sites were having issues with the CAC making system. Haven't heard if it has been resolved.

Response by SGM Bill Frazer made Aug 7 at 2020 12:07 PM

SGM Bill Frazer — Fri, 07 Aug 2020 12:07:38 -0400

If her ID has not expired, then they wont issue/extend it. You will have to take her back when it gets close to the expiration date.

Response by MAJ Ronnie Reams made Aug 7 at 2020 1:05 PM

MAJ Ronnie Reams — Fri, 07 Aug 2020 13:05:08 -0400

My wife has always had a better experience going to a NG Armory or Reserve center. Rather than going to an active base. Closer and not as many folks. They have access to all the computer stuff. I lost mine once and went to NG and had it replaced post haste. She has to do it a couple more times and at 72, I believe, she gets an indef card.

You, her sponsor, has to be there, too.

Response by SP5 Peter Keane made Aug 7 at 2020 3:31 PM

SP5 Peter Keane — Fri, 07 Aug 2020 15:31:12 -0400

Your wife does not need one if it has not expired. Her info will be updated in DEERS once you receive your new card.