The Ultimate Computer Service or Device Support in Your Time of a Crash, Virus or Need for Help

1SG Henry Yates — Sat, 28 Feb 2015 11:52:31 -0500

After finishing my MBA in Entrepreneurship next month with CTU, I'm launching services I created or repeated from learning that will allow Service Members, Veterans, Spouses or Caretakers to work from home. What are your ideas about the best help you could receive for computer, cell phone, internet, connectivity, technology trouble? (Programming devices, blue tooth in the car, headsets, or other devices) What would really make your day when it comes to service. (After hours, Johnny on the spot, minimized wait times, availability)

Response by SPC Private RallyPoint Member made Feb 28 at 2015 12:55 PM

SPC Private RallyPoint Member — Sat, 28 Feb 2015 12:55:53 -0500

While wait time is always a big one, I'd say the biggest deal to me is having someone that is knowledgeable about this issues or willing to research them and will follow up. I understand uncommon problems may arise, but the extra effort is worth the impression given to the customer. I have noticed that oftentimes if the problem is not in the support personnel's wheel house per se, that they are unwilling to research the issue and follow up with the customer.

Response by SGT Private RallyPoint Member made Jun 9 at 2015 4:02 PM

SGT Private RallyPoint Member — Tue, 09 Jun 2015 16:02:21 -0400

I want links.