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Okay, so I am new to this whole thing. Not to mention I am not real technologically inclined. But I am wondering if anyone else has experienced verification issues? I've tried to enter my SSN and DOB, but it just keeps telling that they're unable to verify me. I've been vouched for by two battle buddies, but I am still running into the same errors. Any ideas?
Posted 10 y ago
Responses: 6
I scanned my honorable discharge certificate and emailed and that worked for me. Please follow what LTC Stephen C. said. They are very responsive and will help you. Good luck and welcome to RallyPoint CPL Zachariah Chitwood!
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CPL Zachariah Chitwood
Thank you very much, Lisa. I'm pretty slow at this whole thing, but I will give emailing my Honorable Discharge a shot. Thank you again!
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CPL Zachariah Chitwood, I simply emailed some verification information and that worked. Click on Support in the Arrow down box next to your name in the upper right corner. Then click on Email Us over on the right side. It allows you to include attachments.
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CPL Zachariah Chitwood
Thank you, sir. I somehow managed to overlook that. I appreciate your insight, sir.
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Thanks for bringing this to my attention SFC Mark Merino!
Zach - If you're unable to verify with your SSN and DOB, TroopID may have been unable to locate your record. Make sure you are using the legal name on your military record and, if using a service date, a date you were on active duty orders (doesn't need to be your entry date)
As for being vouched for by other members, only trusted members that verify with their service record are able to vouch for others. Your battle buddies may have been verified in a different way.
As an alternative, you can submit a photo or scan of an old ID, VA ID, DD214 (with redacted SSN if you wish), orders, an award, etc. to [login to see] . Any document we can use to confirm you served. This option will no be immediate as the staff look at every document to verify.
Let me know if you continue to have trouble!
Zach - If you're unable to verify with your SSN and DOB, TroopID may have been unable to locate your record. Make sure you are using the legal name on your military record and, if using a service date, a date you were on active duty orders (doesn't need to be your entry date)
As for being vouched for by other members, only trusted members that verify with their service record are able to vouch for others. Your battle buddies may have been verified in a different way.
As an alternative, you can submit a photo or scan of an old ID, VA ID, DD214 (with redacted SSN if you wish), orders, an award, etc. to [login to see] . Any document we can use to confirm you served. This option will no be immediate as the staff look at every document to verify.
Let me know if you continue to have trouble!
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CPL Zachariah Chitwood
Thank you for all of the info, ma'am. I have emailed a photo of my Honorable Discharge, so I am hoping that will be sufficient. I've tried entering my information manually, but I haven't had any luck for some reason. Thank you for your input and help, ma'am.
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