Posted on Apr 5, 2014
What are your thoughts on METLIFE Dental through TRICARE?
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I used the dental insurance through Concordia Tricare Dental the first 9 years of my career and just recently the military switched to METLIFE Tricare Dental. I really enjoyed the coverage provided by Concordia Dental and their billing department was great! However, I have noticed continued issues with METLIFE Dental billing and customer service. My colleagues in the Coast Guard are having issues as well and I am wondering what the overall perspective of this new provider is? I can never get follow up on any issues and after spending much time trying to resolve issues over the phone I find the issue not resolved.
Posted >1 y ago
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I am Army Reserve and I have a file 3 inches thick of nothing but issues with Tri-care MET LIFE!!!! I did not have any issues with Concordia. The billing department and the customer service department do not like each other. I am so frustrated with this issue I would like to get a Senator or Congressmen to look into how badly they are screwing us. You are right, call after call does no good. I don't know what to do with this nightmare anymore.
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I have had issues from day 1! Billing has been the biggest headache. Bill payment continues to drop off after a few months. I've also tried to send payments through bank bill pay but that doesn't work either, since they use the same account number for individual and family only one account was being paid, even though I was told that their system would be able to make the distinction. Never found it so hard to give someone money!! Never had issues with Concordia. I also have a number of other issues I can list (mostly billing) but I'll save that for my formal complaint. I agree with SSG below, I'm going to write my congressman and push this up the chain because this is ridiculous!!
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