What comes to mind when you think of customers getting employees fired?

SGT Private RallyPoint Member — Wed, 27 Sep 2017 22:09:21 -0400

Response by SSG James Behnke made Sep 27 at 2017 10:49 PM

SSG James Behnke — Wed, 27 Sep 2017 22:49:00 -0400

Egregious unprofessional behavior. Such as, personal attacks on the customer by the employee.

Response by Cpl Justin Goolsby made Sep 27 at 2017 11:21 PM

Cpl Justin Goolsby — Wed, 27 Sep 2017 23:21:25 -0400

Honestly, I think of the spiteful individuals who couldn't get their way even if they were in the wrong so they take it out on anyone who gets in their way. The most common examples are the retail scammers who get caught in the act and threaten to call corporate. Hell, I worked at an ice cream parlor when I was younger and I had a customer literally throw a napkin dispenser at the back of my head because I served my customer before the employee who was filling his order served him.

Sometimes the customer can be awfully petty and the belief that "the customer is always right" has only emboldened people spiteful people like that.

Response by SPC Private RallyPoint Member made Sep 28 at 2017 1:03 AM

SPC Private RallyPoint Member — Thu, 28 Sep 2017 01:03:31 -0400

Depends on what the employee did and if it is founded. I usually view the majority of your average retail customer to be an entitled piece of garbage that can't be told the word no lest their world be torn asunder. The concept of the customer is always right had lead us to entitled lazy people that think if they moan loud enough they'll get what they want, even if it costs someone their job. I instead counter with the customer should always be treated with respect, until that respect is not returned.

Response by SSG Private RallyPoint Member made Sep 28 at 2017 8:43 AM

SSG Private RallyPoint Member — Thu, 28 Sep 2017 08:43:09 -0400

That's situational. If it was justified, then whatever. If the employee got a bum rap, then the employer is just trying to appease someone and that's garbage.

Response by SFC Dave Beran made Sep 28 at 2017 10:46 AM

SFC Dave Beran — Thu, 28 Sep 2017 10:46:21 -0400

I have seen a lot of this. I even observed a customer start calling manager because amemployee asked him to wait while he finished with another customer, me. I told him to go ahead and help the bufoon. The customer looked at me like he was going g to say something then walked away. Lol.