What digital tools do you use (or want) to improve your Veteran experience?

2023-06-16T16:31:35-04:00

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Response by PO1 H Gene Lawrence made Jun 16 at 2023 4:33 PM

2023-06-16T16:33:42-04:00

This sounds very interesting.

Response by SFC Casey O'Mally made Jun 16 at 2023 4:54 PM

2023-06-16T16:54:56-04:00

What do you consider my "veteran experience?" Do you mean VA? Because aside from the VA and DFAS for retirement pay, my life is not a "veteran experience" it is just.... life.

I would love to see the VA bring back their travel kiosks, but that is never going to happen, since they just got rid of them in an "upgrade."

I think the VA can do a better job of tracking appointments. They like to cancel mine via voicemail, with no follow up. I am a forgetful person, so when I get the voicemail at 7 PM when I get out of work, I can't re-schedule - and I forget about it for months. An automated tool on their end to send me a reminder e-mail or reminder text to schedule appointment - or to tell their scheduler to call me and try to re-schedule would be great.

Same for my CPAP supplies. When I was still in, I got a shipment every single month. New filter, new face cup. Every 6 months, new headgear, new secondary filter, new tube. No reason VA cannot do the same. They only do face cup every 6 months, fine. But they can still ship every 6 months without me having to call.

Response by MAJ Ken Landgren made Jun 16 at 2023 5:33 PM

2023-06-16T17:33:36-04:00

I use my iPhone for notes, to do list, requisite actions, and collecting contact information from veterans especially those who have PTSD. I write poetry, endeavor to heal people with PTSD, and am writing a cookbook. When I have poignant thoughts regarding those topics, I often annotate them in notes in my iPhone. I am so impressed with Apple products. They keep me so well connected with the touch of the iPhone.

Response by Lt Col Timothy Cassidy-Curtis made Jun 16 at 2023 11:56 PM

2023-06-16T23:56:02-04:00

Hate to say it, but the standard MS Office suite has always been my "go to." Word, Excel, PowerPoint, end even Access.

Response by SGT Private RallyPoint Member made Jun 17 at 2023 12:38 AM

2023-06-17T00:38:50-04:00

I need qualified doctors not another computer for the doctor to focus on and not me. I'm duck and tired of being the doctor and not getting paid to do their job.

Response by SGT Tiffanie G. made Jun 17 at 2023 2:44 AM

2023-06-17T02:44:46-04:00

How about a "fitbit" style watch that also does continuous glucose monitoring, as well as heart rate, blood pressure, temperature. Can accurately measure your steps and calories burned, and also monitors ketones. You could also set reminders for drinking water, and taking pills, and appointments and labs. Lastly, a function to call the Veteran's hotline immediately if the veteran is feeling rough, without having to remember the number.

Response by MSG Thomas Currie made Jun 17 at 2023 8:50 AM

2023-06-17T08:50:00-04:00

A travel pay system that actually works! BTSSS is a complete disaster.

Response by Maj Kim Patterson made Jun 17 at 2023 12:04 PM

2023-06-17T12:04:23-04:00

I don’t want digital tools. I want people who can think and observe and critically assess

Response by SGT Ruben Lozada made Jun 18 at 2023 11:48 AM

2023-06-18T11:48:06-04:00

Good morning. Excellent post. Thank You for sharing this.

Response by CPT David Gowel made Jun 19 at 2023 10:16 AM

2023-06-19T10:16:31-04:00

I most often use the VA.gov site / app for my VA care and a variety of portals for me and my family when we get care in the community. The VA iOS app has a much easier messaging user experience to my care team than the VA website or other EPIC-based hospital systems I've seen. I also like the Rx management on the VA.gov website. The more I can do online without having to call a hospital / pharmacy / doc's office, navigate an automated system, and wait on hold, the better. I really like the wearable idea shared by SGT Tiffanie G. earlier in this discussion.

Response by SFC Joe S. Davis Jr., MSM, DSL made Jun 19 at 2023 11:04 AM

2023-06-19T11:04:09-04:00

THANKS FOR SHARING

Response by PO3 Shayne Seibert made Jun 19 at 2023 12:58 PM

2023-06-19T12:58:29-04:00

I don't use the VA system at all, so I'm going to work under the assumption that this platform is considering changes.
I would like to see the feed updated more regularly with more interactions getting posted more prominently. The current way of scrolling through the update bell is too time consuming and resets at 1 if you go back to look for another story.
The site is great, and the people here are amazing. I'd just like it to be more interactive with the votes and comments.

Response by CDR Arthur Galpin made Jun 21 at 2023 5:49 PM

2023-06-21T17:49:40-04:00

I use myheathevet but appointment options don't work for me in Tampa.

Response by SGT Charles Sullivan made Jun 21 at 2023 5:52 PM

2023-06-21T17:52:04-04:00

Don't any tools just a real person to answer questions or to help find the proper forms for my issues when they happen

Response by CPL Victor Wells made Jun 21 at 2023 5:52 PM

2023-06-21T17:52:11-04:00

Just plain ole email

Response by PO3 Douglas Dunphy made Jun 21 at 2023 5:53 PM

2023-06-21T17:53:33-04:00

Wouldn't mind learning windows tools, but with the free service.

Response by PO2 Rob Waldrop made Jun 21 at 2023 5:53 PM

2023-06-21T17:53:33-04:00

I don't know that digital tools are the best solution. But being able to view all my information under one login (I use MyHealthEvet) would be a great start.

Response by PO1 Julie Lau made Jun 21 at 2023 5:54 PM

2023-06-21T17:54:09-04:00

I use email and texts, as well as I research my health options. So, the testing results on MyHealtheVet need to be there, not in VISTA imaging. I like to be prepared when I meet with my physician, and if I cannot access all of my record, that is a problem.
I like the secure messaging feature in MyHealtheVet as well. I was traveling and got extremely ill. I went to a VA community partner and was tested for a variety of things, and all were negative, so I was prescribed nothing. I sent my PCC a copy of my record and long story, short, she ended up calling me a presecription into the local Walgreens near where I was staying. Digital tools are an excellent addition to the VA system, in my opinion.

Response by PO3 Adam Emrich made Jun 21 at 2023 5:57 PM

2023-06-21T17:57:03-04:00

I use Apps to connect with MyVaHealth for most of my VA needs.

Response by PO2 William Harmon made Jun 21 at 2023 5:58 PM

2023-06-21T17:58:11-04:00

Technology has helped greatly as I have used for keeping all my financial accounts up to date and staying in touch with family and friends any time of the day.

Response by SFC Jeff Reed made Jun 21 at 2023 5:58 PM

2023-06-21T17:58:47-04:00

I use MyHealthevet, va.gov, and other websites. Secure messaging is a godsend. Better management of cpap resupply would be nice.

Response by SGT Jean Anderson made Jun 21 at 2023 6:01 PM

2023-06-21T18:01:02-04:00

Virtual Reality, Telehealth

Response by SPC James Race made Jun 21 at 2023 6:01 PM

2023-06-21T18:01:24-04:00

I use virtual visits and prescriptions orders with an IPad

Response by LCpl Kevin Bryson made Jun 21 at 2023 6:02 PM

2023-06-21T18:02:36-04:00

I use the phone refill option for prescriptions. Super simple and I don't need to remember how to login on the website.

Response by Capt Robert Willis made Jun 21 at 2023 6:03 PM

2023-06-21T18:03:34-04:00

Bridging the Gap: A Call for Comprehensive Mental Health Services for Veterans

Introduction:
In recent years, there has been a growing concern over the mental health of our veterans. Many of these brave men and women return home from service carrying the invisible scars of their experiences. Unfortunately, a significant number of veterans face barriers in accessing consistent and effective mental health care. As a society, we owe it to our veterans to provide them with the support they need and deserve. One solution to address this pressing issue is the establishment of a veteran service that allows them to seek therapy at any local facility, at no cost. By offering accessible and long-term therapy through a convenient phone application, we can help veterans overcome the challenges they face and address the root causes of their mental illnesses.

The Current Challenge:
Veterans often experience a range of mental health issues directly related to their service, including post-traumatic stress disorder (PTSD), depression, anxiety, and substance abuse. These conditions can have a profound impact on their daily lives, leading to isolation, loneliness, and deteriorating relationships. Unfortunately, many veterans face significant obstacles when trying to access the care they desperately need. Long waiting times, limited resources, and financial constraints can hinder their ability to receive consistent therapy. This results in a vicious cycle where the underlying problems are left unaddressed, exacerbating their mental health struggles.

The Benefits of a Comprehensive Veteran Service:
Implementing a veteran service that provides access to therapists at any local facility, completely free of charge, would be a game-changer. Here are some of the key benefits:

1. Accessibility: By utilizing a phone application for booking appointments, veterans can easily access therapy services from anywhere, eliminating geographical barriers. This approach allows them to receive care without having to travel long distances or face transportation challenges, ensuring more veterans can access therapy when they need it.

2. Long-term Care: Providing veterans with the opportunity for long-term therapy establishes a consistent support system. This consistency is essential for addressing the root causes of their mental illnesses and fostering sustained healing and recovery.

3. Reducing Stigma: Offering therapy through a dedicated service for veterans helps destigmatize mental health issues within the military community. It sends a powerful message that seeking help is not a sign of weakness but a courageous step towards healing and well-being.

4. Holistic Approach: Comprehensive mental health services would not only focus on therapy but also encompass a wide range of treatment options. This could include access to support groups, medication management, and additional resources tailored to the unique needs of veterans. By taking a holistic approach, we can provide veterans with a well-rounded support system to address their mental health concerns effectively.

Supporting Our Veterans:
Establishing a comprehensive veteran service requires collaboration between government entities, healthcare providers, and mental health organizations. Key steps to ensure the success of such a service include:

1. Government Investment: Governments should allocate adequate funding to develop and maintain the infrastructure required for the phone application and the therapy services. This investment would demonstrate a commitment to supporting our veterans and their mental health needs.

2. Collaboration with Mental Health Professionals: Partnering with mental health professionals who have experience working with veterans is crucial. Their expertise will help tailor therapy approaches to the unique challenges faced by those who have served in the armed forces.

3. Raising Public Awareness: Public awareness campaigns can help dispel myths surrounding mental health in the military and promote the importance of seeking therapy. Education initiatives can foster understanding, empathy, and support for our veterans.

Conclusion:
Our veterans have made significant sacrifices for our country, and it is our responsibility to ensure their well-being when they return home. By implementing a comprehensive veteran service that offers accessible and long-term therapy through a phone application, we can address the mental health challenges faced by veterans and provide them with the care they deserve.

Thanks folks.

Response by PO2 Jose A Arroyo made Jun 21 at 2023 6:04 PM

2023-06-21T18:04:27-04:00

What digital tools do you use (or want) to improve your Veteran experience? That's an absolutely GREAT question! One tool that I own (and use religiously) is my iPhone 14. I bought it about three months ago and I absolutely love it! It keeps me very well organized since I've programmed it to bling each time I get an important email, text or reminder. This feature comes in QUITE handy for my VA appointments.

I have a laptop and it's useful but it's lacking in certain respects (it's been malfunctioning lately). If I had my choice of the ultimate desktop (and the money), I'd DEFINITELY invest in the Ultimate Surface Desktop Bundle which includes: Surface Pro 9, Surface Thunderbolt™ 4 Dock, Surface Arc Mouse, two (2) Samsung 4K monitors, Surface Pro Signature Keyboard, Surface Slim Pen 2. Of course, I'd have to hit the lottery quite BIG to be able to afford it. I don't think I'd need any other gadget(s) after that!

So, there you have my spiel I already have and what I desire to own - thanks for listening to me!

Response by SFC Aaron Bailey made Jun 21 at 2023 6:04 PM

2023-06-21T18:04:52-04:00

Need more people to be able to answer the phone then answering machines. Tales too long to get throught..
Don't need more digital tools at this point and time. Thanks

Response by SPC Tyler H made Jun 21 at 2023 6:06 PM

2023-06-21T18:06:18-04:00

Thank you for the post

Response by SPC Tyler H made Jun 21 at 2023 6:06 PM

2023-06-21T18:06:46-04:00

Myhealthevet

Response by SP5 Jen VanGalder made Jun 21 at 2023 6:11 PM

2023-06-21T18:11:20-04:00

One thing I am very interested in is the VR technology. Virtual Reality (VR) Therapy: VR technology is increasingly being used to provide immersive and therapeutic experiences for veterans dealing with post-traumatic stress disorder (PTSD) or other mental health conditions. VR therapy can simulate realistic scenarios and aid in exposure therapy or relaxation techniques. As someone who used to work with veterans to help treat their pain, stress, and anxiety, I think it would be very cool to see something like this progress its way in! - Jen

Response by SN Jennifer Rothrock made Jun 21 at 2023 6:11 PM

2023-06-21T18:11:33-04:00

Something that allows easier and better access on my phone. Also can we please make our community doctors register that we have an appointment on the site. Too many times I've missed appointments because they weren't on there. One other thing is to have texts sent to remind of appointments.

Response by PV2 Jose Falu made Jun 21 at 2023 6:11 PM

2023-06-21T18:11:56-04:00

iPad

Response by PO2 Patricia Ives made Jun 21 at 2023 6:14 PM

2023-06-21T18:14:28-04:00

For women veterans: the ability to upload proof of name change and have the name change be synchronized between all of the VA systems: Healthcare, Benefits, and Cemetery. I just went through a horrible ordeal simply trying to get my name updated in ONE system to use my VA Loan benefit. And I've had to do it three times -- it didn't "stick" the first two times, and I'm not confident this issue is fully resolved now. When I raised this problem on Facebook, many of my women veteran friends stated they had the same issue with the VA, so we NEED help with name changes in the VA system.

Response by Tara Gidwani made Jun 21 at 2023 6:15 PM

2023-06-21T18:15:29-04:00

Ability to be a delegate of my husband who is the veteran in the areas I usually handle when dealing directly with the VA.
As the wife of a disabled chaplain, I manage our finances as my husband hates these activities and I want his precious energy spent on what matters to him. USAA allows me to manage our auto and home insurance. When we refinanced our home using a VA loan with New Day, I was able to handle the majority of the paperwork. Both of these organizations allow electronic management of activities, and allow me as the military spouse to manage these tasks as I do in the rest of our household. But the VA completely shuts me out. I cannot request prescription refills, coordinate community care, request medical appointments- all the things he hates to do. Worse, I can’t see any of these things to remind him or support him in scheduling. If the veteran wants a spouse to do these things, why can’t s/he authorize this with the appropriate approval granting electronic access.

Response by SGT Maria Clark made Jun 21 at 2023 6:19 PM

2023-06-21T18:19:12-04:00

I feel like veterans are some of the most under appreciated individuals. Dealing with the VA In general sometimes feel like we are asking for benefits that we did not earn, or benefits that we are not entitled to, or even looking for a handout. It is very rare for me to speak with a helpful & polite representative over the phone. Not the mention, the amount of time spent before you can even reach someone to assist. Therefore, digitizing everything or perhaps hiring more properly trained individuals would definitely help my experience in dealing with the VA. While some questions cannot be answered online & many people are not tech-savvy, over the phone support should still be immediately available & there needs to be a major reduction in the wait times that veterans are experiencing.

Response by LT Private RallyPoint Member made Jun 21 at 2023 6:21 PM

2023-06-21T18:21:09-04:00

I would very much like to see the VA pharmacy modernize the pharmacy app. Aldo allowing you to chat with a pharmacist or receive a callback when you have issues with prescriptions and delivery. Right now the app looks like its pretty old.

Response by SGT Erick Holmes made Jun 21 at 2023 6:21 PM

2023-06-21T18:21:42-04:00

I would like to see more links in how to apply for different benefits or some tools on doing different careers. Maybe some digital schooling on how to invest in the stock market or local vendors on how too guides. Maybe a way to put your name out there and people can contact you on your hobbies and it will be another way to help other veterans out. For some of us, like myself, I don’t like facebook or want a facebook account but that doesn’t mean I don’t like a social media platform. I mean look I’m responding to this question. If I didn’t like social media I wouldn’t be answering this post. Also some more ways to connect the older veterans with the younger veterans by mixing in some technology with some good ol elbow grease. I’m sure we can find a way to let technology do it’s thing but have the hands on experience to get it started

Response by SPC Sean Neeld made Jun 21 at 2023 6:23 PM

2023-06-21T18:23:51-04:00

I use the VA's healthcare website quite a bit. It helps remind me of upcoming visits, lab results, send a message to care providers, and order more Rxs. There is more info on MyHealtheVet than needed for me.

Response by PO2 Will Calhoun made Jun 21 at 2023 6:24 PM

2023-06-21T18:24:28-04:00

The digital tools are monoliths and not easy to use. I would prefer to have the option of both digital and a human component. The VA (speaking in generalities here) reduces veterans to a number and does not give any one to get comfortable with changes, if we do then they remove them and go to another system. The digital kiosk comes to mind. That thing would check you in and then tell you where to go if you were in the wrong place. Now we have to wait in line like cattle and be disrespected when we get to the counter and are told we aren’t suppose to be there

Response by SSG John Wurst made Jun 21 at 2023 6:25 PM

2023-06-21T18:25:07-04:00

I use LinkedIn and other job search engines. I would like to see more local listings for job fairs in my area.

Response by TSgt Robert Glasper made Jun 21 at 2023 6:27 PM

2023-06-21T18:27:01-04:00

More information on organizations that actually aid senior aged veterans both male and female.

Response by SP5 James Binz made Jun 21 at 2023 6:30 PM

2023-06-21T18:30:52-04:00

I like that we have a digital check in at the Pittsburgh VA. I think a Facebook page would be useful. Perhaps an app to keep track of status of ratings.

Response by PO3 John Flemming made Jun 21 at 2023 6:32 PM

2023-06-21T18:32:30-04:00

I would like the VA to develop on their app away to improve communications when using community’s services. We should be able to track our request for services, the service provider, approval certification, and update if there is a delay In coverage We should be able to have a list of outside providers on the app to choose from when using community services. This would improve the community health program.

Response by SFC Private RallyPoint Member made Jun 21 at 2023 6:34 PM

2023-06-21T18:34:11-04:00

VA tools

Response by Sgt Matthew Feringa made Jun 21 at 2023 6:35 PM

2023-06-21T18:35:59-04:00

app for veterans to keep track of available benefits and any changes or updates and when they are happening

Response by SSG James Crail made Jun 21 at 2023 6:37 PM

2023-06-21T18:37:48-04:00

Myhealthvet

Response by SR Darryl Smith made Jun 21 at 2023 6:40 PM

2023-06-21T18:40:45-04:00

Darryl Smith

I use a cell phone and a laptop to communicate with the VA!

Response by SSgt Dawn Harbin made Jun 21 at 2023 6:42 PM

2023-06-21T18:42:14-04:00

Stop making appointments for me then sending a nasty letter saying :we have been trying to reach you for your upcoming appt...The threatened me if I dont sow up the community care may be cancelled along with my VA benefits of been seen in my hometown. This just happened again and I have tried to tell them this is not any way to speak or communicate with Vets. We dont appreciate it.

Response by PFC David Vaughn made Jun 21 at 2023 6:42 PM

2023-06-21T18:42:45-04:00

VA Apps, Zoom Calls

Response by SFC Darryl Wright made Jun 21 at 2023 6:48 PM

2023-06-21T18:48:30-04:00

I want Artificial Intelligence tools to help me file my claims

Response by SSgt Mack Neelands made Jun 21 at 2023 6:51 PM

2023-06-21T18:51:08-04:00

Since there are still plenty of us Vietnam veterans, I would like to see the letters etc. concerning VA benefits, claims and notices simplified. It takes a lawyer to figure most of these out.

Response by LCpl Robert Mcdonald made Jun 21 at 2023 6:53 PM

2023-06-21T18:53:07-04:00

Better phone refill

Response by PV2 Richard Jalbert made Jun 21 at 2023 6:53 PM

2023-06-21T18:53:52-04:00

I use Google a lot as it is a great extensive search tool. I also use Grammarly when writing as it has a great spell-check feature to it as you are typing.

Response by Cpl Thomas Canalejo made Jun 21 at 2023 6:54 PM

2023-06-21T18:54:25-04:00

Cool what is this?

Response by PO3 Larry Clark made Jun 21 at 2023 6:58 PM

2023-06-21T18:58:14-04:00

I use the VA app to access my VA health Records and VA Benefits.

Response by LT Robert Van Wicklin made Jun 21 at 2023 7:00 PM

2023-06-21T19:00:07-04:00

I don’t know of any specific digital tools other than standard social media and email. I just signed up for Veterans Discounts so there’s that.

Response by MCPO Robert Larson made Jun 21 at 2023 7:03 PM

2023-06-21T19:03:24-04:00

The phone system is a mess. Just get me to the menu and leave out all the other stuff.

Response by Lt Col Shirley Dean made Jun 21 at 2023 7:03 PM

2023-06-21T19:03:32-04:00

Having a computer and being able to use it has kept me from going crazy.
I want to learn more about security safety and cloud;

Response by SPC Emory Johnson made Jun 21 at 2023 7:06 PM

2023-06-21T19:06:55-04:00

Docusign would be a nice enhancement tool for the VA to use when trying to get forms signed by Veterans and it would speed up transactions.

Response by SrA Jonathan Sweatman made Jun 21 at 2023 7:12 PM

2023-06-21T19:12:12-04:00

I would prefer to deal with personnel on a regular basis with supporting apps.

Response by CPL Gerard Kaminski made Jun 21 at 2023 7:13 PM

2023-06-21T19:13:04-04:00

i use my pc to use heathevet,retreive forms i need for claims i talk the nurse on duty when im sick.i talk to and order my meds from healtevet,i can fill out a whole claim,hit the butten and its filed. ive had mental health apointments on vid but now its getting old just like me.if this wreck dies,i couldnt live working on that tiny phone screen.that would suck gman

Response by CDR Private RallyPoint Member made Jun 21 at 2023 7:15 PM

2023-06-21T19:15:56-04:00

I use an ipad.

Response by SPC Javier Lopez made Jun 21 at 2023 7:16 PM

2023-06-21T19:16:05-04:00

I use text messages and email. In my opinion the VA web side is too complicated to navigate for many veterans.

Response by SP5 William Bulling made Jun 21 at 2023 7:18 PM

2023-06-21T19:18:46-04:00

I use browsers and Android apps to improve my Veteran's experience. I use them to compliment my personal interactions with VA personnel. Digital tools are a valuable resource.

Response by CDR Private RallyPoint Member made Jun 21 at 2023 7:19 PM

2023-06-21T19:19:13-04:00

I use an ipad. My primary source for medical related retiree benefits is Tricare For Life and the Binter Street Pharmacy at Fort Knox for prescription medications. The personnel at the Binter Street Pharmacy do a fantastic job.

Response by CPL Roger Raducha made Jun 21 at 2023 7:19 PM

2023-06-21T19:19:26-04:00

Other than my in person appointments with my doctors, I use My Healthy Vet online for most other needs. I check my appointments, order my medication and like that I can check my labs and tests results before my appointment so I have questions and conversations ready with my doctors. Best and easiest way to stay in touch and up to date.

Response by PFC Benjamin Stickney made Jun 21 at 2023 7:19 PM

2023-06-21T19:19:56-04:00

I use the secure message tools and RX refill tools several times a week.

Response by SSG Archie Martinez made Jun 21 at 2023 7:20 PM

2023-06-21T19:20:18-04:00

The digital tool I've gradually used and approved upon in my use is myhealthyvet. It's been a very useful digital tool for me when moving states. There's a digital tool also for support with submitting disability claims and recommend as well so veterans can receive more efficient responses.

Response by SSG Private RallyPoint Member made Jun 21 at 2023 7:20 PM

2023-06-21T19:20:43-04:00

Data analysis software to build reports and dashboards to the shareholders when presenting business plans

Response by Maj Private RallyPoint Member made Jun 21 at 2023 7:22 PM

2023-06-21T19:22:23-04:00

I love the secure messaging options with VA healthcare. Something similar would be helpful when it comes to everything else VA related (GI bill, pension and claims, even mental health). I feel like our society loves to text or message, this just simply things!

Response by Cpl Michael Tanis made Jun 21 at 2023 7:22 PM

2023-06-21T19:22:28-04:00

I'm on 15Mb DSL. I'd like the VA web sites (especially the authentication servers!) to be much more responsive! Once logged in they aren't too bad but that initial login sequence can take 5 minutes.

Response by A1C Sher Arroyo made Jun 21 at 2023 7:24 PM

2023-06-21T19:24:15-04:00

I use the digital tools to access all my records I need.

Response by PV2 Jerry Bradfield made Jun 21 at 2023 7:26 PM

2023-06-21T19:26:00-04:00

I use a home computer.

Response by SPC Mike Miller made Jun 21 at 2023 7:26 PM

2023-06-21T19:26:28-04:00

I think that working with the private industry to better give certification and career specific accreditation for service members that are separating so they are better prepared for a civilian job if they want to continue in their current job field.

Response by Cpl Jimmie Dodd made Jun 21 at 2023 7:27 PM

2023-06-21T19:27:21-04:00

Face ID on my heath vet

Response by Sgt Frank Novak made Jun 21 at 2023 7:27 PM

2023-06-21T19:27:37-04:00

Response by Dale Walker made Jun 21 at 2023 7:27 PM

2023-06-21T19:27:51-04:00

Digital tools for researching the history of the American Civil War

Response by SGT John Schumacher made Jun 21 at 2023 7:31 PM

2023-06-21T19:31:00-04:00

I use the Healthe Vet website and VA.gov to print out letters and our med refills. I wish I could email my medical providers instead of the secure messaging

Response by CDR Private RallyPoint Member made Jun 21 at 2023 7:31 PM

2023-06-21T19:31:05-04:00

From the VA - I'd like to go online and make my appointments without calling in, messaging or going in.
There should be a way to do this in 2023.

Response by SGT Forrest Ball made Jun 21 at 2023 7:32 PM

2023-06-21T19:32:43-04:00

Every time I try to log in to MyhealthEvet.gov, I have to change my password to some complicated letter/symbol/number mess. Also, the darned website is so complicated, I never can find what I'm looking for. The VA needs to simplify it for us oldtimers.

Response by CPL Stephen Carlson made Jun 21 at 2023 7:35 PM

2023-06-21T19:35:06-04:00

The VA needs to spend less money on centralized call centers and digital tools that are not worth pennies on the dollar of the contract.

Response by SGT Thomas Cornfield made Jun 21 at 2023 7:35 PM

2023-06-21T19:35:11-04:00

face to face doctors

Response by CPT Tiffany Paris made Jun 21 at 2023 7:39 PM

2023-06-21T19:39:39-04:00

I use myhealtheVet and I think it’s a great digital tool. I like that it’s a one stop shop for most of what you need in terms of managing your care.

Response by AA Pennie Lucas made Jun 21 at 2023 7:41 PM

2023-06-21T19:41:22-04:00

I love using the heathevet site to message my doctor. The only thing I wish we had access to is to see exactly where our appeal or decision is for disability. All we get right now is a very basic description. More detail and a precise timeline would be great

Response by 1LT John Wheeles made Jun 21 at 2023 7:41 PM

2023-06-21T19:41:26-04:00

Maybe it’s just my age talking, but I don’t want digital tools. I want a knowledgeable professional who can help me with all of my needs.

Response by SGT Pamela Wester made Jun 21 at 2023 7:43 PM

2023-06-21T19:43:25-04:00

Tech

Response by SGT Steve Marshall made Jun 21 at 2023 7:44 PM

2023-06-21T19:44:03-04:00

I have myHeathy Vet has been a great digital tool that has helped me keep track of my appointments. You should expand the free iPads to Vets Program. The existing digital tools are great, but my veterans esp. older ones might need some in person training to how to use the sites.

Response by PO3 John Pusinsky made Jun 21 at 2023 7:45 PM

2023-06-21T19:45:04-04:00

I use VA app but n my iPhone and VA.gov. I use the messaging app to stay in touch with my doctors and refill prescriptions.

Response by PFC William Andrews made Jun 21 at 2023 7:45 PM

2023-06-21T19:45:17-04:00

Why not employ people who at the VA actually care about veteran's? It seems to be so frequent they only want to talk and not answer.

Response by GySgt James Kesl made Jun 21 at 2023 7:45 PM

2023-06-21T19:45:30-04:00

Better apps

Response by SPC Candis Amos made Jun 21 at 2023 7:48 PM

2023-06-21T19:48:46-04:00

I would like a self service app for my va pay and medical care. Not an app that just hyperlinks to the web. Also being able to schedule more va appointments online without having to call in.

Response by TSgt Rosa Hawthorne made Jun 21 at 2023 7:49 PM

2023-06-21T19:49:05-04:00

Telemedicine is good sometimes or when you have a follow up, but I would like up close and personal for annual check in

Response by MSgt Paul Crabb made Jun 21 at 2023 7:49 PM

2023-06-21T19:49:35-04:00

My only, and very important, dealing with the VA is in Audiology. Having lost most of my hearing capability, without having hearing aids, communication is very difficult. I really like to use email and Chat when communicating with almost anyone as using a phone can be difficult in understanding what the other person is saying to me. I would like to see the Audiology department set up with an email and/or chat to the Customer Service Reps.

Response by PO2 Donald Shepard made Jun 21 at 2023 7:51 PM

2023-06-21T19:51:26-04:00

We need automatic refills on prescriptions. It is hard to keep up with prescriptions and website is frequently inaccurate.

Response by PO3 David Duncan made Jun 21 at 2023 7:51 PM

2023-06-21T19:51:26-04:00

I would like to see a smartphone check in when you arrive. So tire of the person at the desk with an attitude saying use the kiosk, but when you can't check in with that, then they will help you.

Response by LCpl Robert Mcdonald made Jun 21 at 2023 7:53 PM

2023-06-21T19:53:36-04:00

Track meds that don't work and those that do.. when three can replace 13

Response by SPC Thomas Rising made Jun 21 at 2023 7:55 PM

2023-06-21T19:55:28-04:00

Digital tools similar to this one I am posting on are great way to connect. LinkedIn types tailored towards veterans and all who serve.

Response by PO3 David Duncan made Jun 21 at 2023 7:56 PM

2023-06-21T19:56:23-04:00

I would also like to see some kine of electronic travel submission be returned, weather by smart phone or kiosk. It was nice having the kiosk in the clinics available to submit a travel expense request. Now you have to go stand in line at an unmanned desk while in pain and while it's hard to stand only to get a paper to fill out without anyone there to answer questions.

Response by PO3 Aubrey Taylor made Jun 21 at 2023 7:57 PM

2023-06-21T19:57:59-04:00

I agree with one response already given.. is to bring back the travel kiosk for claims while on site. This process was so easy and many Veterans just don't do it because it's a hassle to walk all the way to travel just to do a claim.

But technology is overrated in a way because so many people are dependent upon it, that the "Veteran Experience" of seeing their medical provider is more like going through the chow line in boot camp... Rush in, rush out. It's no longer personal for most VA employees. Trust that I know, I am a VA employee. But I do not provide health care.

Response by CPL Allen Knepper made Jun 21 at 2023 8:02 PM

2023-06-21T20:02:20-04:00

I use the Dept of VA benefits and healthcare alot, and found it's down 30% of the time randomly during the day/night. Many times it states things are not accessible (VA disability, Letters, etc). I would like to have this aspect of the Web Access resolved. I understand outages working in IT, but updates usually occur in the early hours (0100-0400), unless extensive, and if there is not updates performed during working hours/or outside the hours above you have a bigger issue then when you update or perform maintenance.
I use Healthvet and that works great for the most part, but would like responses much earlier then 48-72 hours, which seems extensive. I do get some errors at times, but not to extensive, and note I only use this during business hours.

Response by SSgt Kevin Hunt made Jun 21 at 2023 8:04 PM

2023-06-21T20:04:27-04:00

I'm enjoying having all of my appointments via virtual. My doctor took my driver's license away 10 years ago due to my medical conditions. The closest VA facility is an hour away and my wife is a night-shift nurse.

Prior to virtual VA appointments, I was missing or rescheduling more than I was making. Now, I've only missed one or two due to conflicting medical appointments.

Response by 2LT Chad Casey made Jun 21 at 2023 8:05 PM

2023-06-21T20:05:03-04:00

I use the VA apps that are available in the apple app store. I also receive text reminders that are helpful. I'll agree with a previous comment that when I voicemail is left, it is extremely hard to get in contact with the caller when you try to return a call.

Response by LCpl Serenity Cariño made Jun 21 at 2023 8:07 PM

2023-06-21T20:07:45-04:00

A unified system where we don’t need several apps to communicate with different departments, many of which are left behind when updates are made.

Response by SrA Aleesa Green made Jun 21 at 2023 8:08 PM

2023-06-21T20:08:01-04:00

Person to person availability would be great

Response by SSgt Marvin N Bushman made Jun 21 at 2023 8:08 PM

2023-06-21T20:08:18-04:00

What difference does which digital tool a veteran uses . . . neither the VA
or Community Care ever answer anyway.

Response by SP5 Ken Sarnie made Jun 21 at 2023 8:08 PM

2023-06-21T20:08:26-04:00

Live agent is very important

Response by LCpl Devin Hernandez made Jun 21 at 2023 8:11 PM

2023-06-21T20:11:12-04:00

Power BI.

Response by CPL Donamarie Fournier made Jun 21 at 2023 8:11 PM

2023-06-21T20:11:55-04:00

My computer allows me to serve my church which in turn uplifts me on a daily basis.

Response by SPC Jason Shaw made Jun 21 at 2023 8:19 PM

2023-06-21T20:19:59-04:00

Bring back the check in/travel kiosk! It was so simple. Half the time now I don’t get reimbursed for my travel any longer.

Response by MCPO Jaye McDonald made Jun 21 at 2023 8:20 PM

2023-06-21T20:20:17-04:00

Upgrade their telephone system, every time I call to either talk to my doctor or change scheduling my appts, I'm on hold from 30-60 minutes without fail.

Response by PO3 Nicole Stacy made Jun 21 at 2023 8:20 PM

2023-06-21T20:20:53-04:00

I think we have enough digital tools with MyHealth eVet. I like the convenience of being able to message my doctor, see lab results, and refill prescriptions. Not sure if it enhances my "veteran experience", but it helps to make life a bit easier.

I think we're good on digital resources, and can use more personable experiences to enhance the "veteran experience". Caring and compassionate people (preferably fellow vets) who see us as more than numbers and broken government tools would be nice. Yes, there are people who work at the VA who fit this criteria, but there are far too many who don't.

Response by CPT Private RallyPoint Member made Jun 21 at 2023 8:21 PM

2023-06-21T20:21:56-04:00

I would like a comprehensive tool or app for financial literacy training and organization. Teaming up with something like Mint would be great to educate veterans on simple ways to balance their budget.

Response by SN Jessica Smith made Jun 21 at 2023 8:29 PM

2023-06-21T20:29:30-04:00

This Is a great opportunity and an awesome post. Thank you!!!

Response by 2d Lt Michael Moore made Jun 21 at 2023 8:39 PM

2023-06-21T20:39:42-04:00

I don't think digital tools are what we desire, but rather as mentioned before, real people who can think and solve problems with bounteous resources at their disposal.

Response by SPC Clay Young made Jun 21 at 2023 8:40 PM

2023-06-21T20:40:03-04:00

A 9th generation IPAD!!!

Response by PO1 James Cosby made Jun 21 at 2023 8:43 PM

2023-06-21T20:43:29-04:00

I would like to see less digital tools and more actual people to help.

Response by Pvt Scott Ramsden made Jun 21 at 2023 8:45 PM

2023-06-21T20:45:06-04:00

I use the VA video conferencing tool and it has always worked great !

Response by PO2 James Kochheiser made Jun 21 at 2023 8:45 PM

2023-06-21T20:45:10-04:00

I filed for a copy of my C-File in early January. Here I am six months later and still no copy of my electronic records. I would think the VA would be more transparent with their records. I can already download VA letters, which is a great advancement in digital access, but we should be able to access our records freely, unless the VA has something to hide, which is the reason for a FOIA in the first place - to have someone review the information first and to clean it up if necessary or redact information they don't want the veteran or their representatives to see... I think the VA is doing much better these days in the digital realm, but I think it would be important to make it less convoluted and more organized for veterans to easily access information, such as not having to go search around for when C&P payments will be distributed throughout each year, or what benefits a veteran has at 10, 20, 50, 90, or 100% - combined with links to state-level benefits... I would be grand if the VA and local states worked together to share a complete package of benefits without having to go search for them. Yes, the information is there... but many still can't find it... or learn late about lost benefits...

Response by Sgt Julian Palmer made Jun 21 at 2023 8:45 PM

2023-06-21T20:45:56-04:00

More integrated apps with ease of use.

Response by PO2 James Kochheiser made Jun 21 at 2023 8:47 PM

2023-06-21T20:47:01-04:00

It would be "wonderful" if the VA would simply record all of their presentations on things like the PACT Act and have them served up in cafeteria style for people to just watch/view and even have quick access links to ask questions. Many of the veterans today do not live in America... they are global citizens and as such, not everyone can just pick up the phone conveniently and call... Therefore, chat sessions on video content would be great.

Response by PO3 Kenneth Conner made Jun 21 at 2023 8:47 PM

2023-06-21T20:47:26-04:00

Ability to make appointments online

Response by SPC Stacie Morris made Jun 21 at 2023 8:47 PM

2023-06-21T20:47:28-04:00

I use myhealth to message my providers and to order my prescription refills. It’s much easier than using the phone and trying to call the facility. I also like video connect to reduce travel and get my needs met through telehealth.

Response by TSgt Janet Mavers made Jun 21 at 2023 8:47 PM

2023-06-21T20:47:51-04:00

I would like to speak with humans, rather than machines. The VA has been great with phone calls, but all other organizations make it difficult to get results.

Response by PO2 Michael Sigler made Jun 21 at 2023 8:48 PM

2023-06-21T20:48:38-04:00

I am hearing impaired so I would like living captioning available via an AR or VR headset and if you include the ability of having a smart watch that can provide EKG, glucose level, blood pressure, O2 levels that can be sent via and online appointment.

Response by PO2 James Kochheiser made Jun 21 at 2023 8:48 PM

2023-06-21T20:48:54-04:00

Would be wonderful to have been communications tools with various VA offices. I use the VA in Manila (OPC and VA office) and I cannot email them because they only want to hear from people they have approved on their list to email with. Us veterans are not on that list. That's shameful, at best... Sure, through healthcare, we can email our OPC providers... I got that... but general "info" questions to the Manila clinic or the VA office should have a published email address in this day and age. They should have had it up there years ago already.

Response by MGySgt Private RallyPoint Member made Jun 21 at 2023 8:49 PM

2023-06-21T20:49:40-04:00

I would like digital tools for each of the Veterans organizations such as VA, VFW, DAV, AL, etc... That are compatible and work with each other, or at least compatible with the VA. This would include with Claims, working with VSOs, seeing what benefits, perks, events, are available. This would be great for being able to see National or State Parks, information on them, links to their sites, etc...

Response by CPO Private RallyPoint Member made Jun 21 at 2023 8:51 PM

2023-06-21T20:51:25-04:00

In the digital world, I would say Audio Books, music, and self-help digital courses.

Response by PFC Tom Vogel made Jun 21 at 2023 8:53 PM

2023-06-21T20:53:24-04:00

get text reminders,

Response by PO1 David Wigon made Jun 21 at 2023 8:53 PM

2023-06-21T20:53:46-04:00

I use MyHealthVet and find it very. helpful. The nurse advise line should be a chat window in addition to the phone.

Response by AB Jeffrey Garrett made Jun 21 at 2023 8:56 PM

2023-06-21T20:56:04-04:00

I could use an ipad to navigate through ebenefits and va.gov.

Response by LCpl Ronald Gravitt made Jun 21 at 2023 8:59 PM

2023-06-21T20:59:29-04:00

I use my phone, tablet and computer. Apps on these help me connect with my VA health team.

Response by SPC Justine Blankenbeckler made Jun 21 at 2023 9:00 PM

2023-06-21T21:00:48-04:00

I don't know if this applies, but it seems like I have to follow up on everything or it does not get done. Or I just happened to be my health e vet records and the gal who checked me in to my appt put something in my record that was not even pertaining to the visit. It is getting very frustrating, and then I get a survey in the mail they want me to fill out and return to them. I get frustrated too with the cancelation system, especially if it is my eyes or Podiatry. There has to be a Better system. I do get Great care I will tell you that.I amThankful. I even got a letter on the Day of my appointment and I had gone to the appointment. Sat in the waiting room till I figured something was not right.

Response by PO2 Trevor Borchardt made Jun 21 at 2023 9:01 PM

2023-06-21T21:01:49-04:00

I’d like accountability for the lack of appointment availability. If a VA clinic is booked 6+ months out, the Va needs to do something about it.

Response by LTJG Ron Brinkman made Jun 21 at 2023 9:04 PM

2023-06-21T21:04:37-04:00

To begin with, the existing tools need to be updated. They are literally decades out-of-date compared with every other business, bank or organization. If any other entity were to have a digital presence like the VA, customers would flee them and they would be bankrupt in days.

Response by SPC Jorge Vargas made Jun 21 at 2023 9:04 PM

2023-06-21T21:04:55-04:00

Easier technology to integrate people young and old.

Response by PO3 Marianne West made Jun 21 at 2023 9:12 PM

2023-06-21T21:12:07-04:00

I would like the Va to make it easier to file travel claims

Response by A1C Gena Lipscomb made Jun 21 at 2023 9:12 PM

2023-06-21T21:12:34-04:00

Digital tools? I have a cellphone

Response by SrA Mary Richardson made Jun 21 at 2023 9:12 PM

2023-06-21T21:12:46-04:00

I use va health for messaging doctors and prescription refills.

Response by Cpl Charity Nickelson made Jun 21 at 2023 9:16 PM

2023-06-21T21:16:56-04:00

Everyone Always willing to help whenever needed

Response by Capt Mike Condon made Jun 21 at 2023 9:19 PM

2023-06-21T21:19:43-04:00

I wish you could access everything in one place.

Response by 1stSgt Randy Lambert made Jun 21 at 2023 9:21 PM

2023-06-21T21:21:21-04:00

A better site/administrator of the travel pay. Especially for community care claims. A walk-through style. If I hadn't spoken to an experienced person I would have never been reimbursed. Lack of communication/explanation of denial is paramount!

Response by Cpl Efren Beltran made Jun 21 at 2023 9:23 PM

2023-06-21T21:23:07-04:00

Appointment maker and the ability to find out if your appointment can come sooner if someone else cancels.

Response by SSgt Joseph Quinn made Jun 21 at 2023 9:25 PM

2023-06-21T21:25:16-04:00

Response by SPC Rhonda Godlewski-Reese made Jun 21 at 2023 9:25 PM

2023-06-21T21:25:19-04:00

Travel kiosks because I’m sick of “in manual reviews” and never getting paid travel without physically showing up and asking someone at travel

Response by MSG James Reynolds made Jun 21 at 2023 9:25 PM

2023-06-21T21:25:47-04:00

Making telehealth more fluid
Some patients prefer hands-on, in-person care and respond better to it, but they need access.
Some types of care still need to be performed in person, including certain physical examination elements, labs, imaging, and interventional procedures, but let Veterans get a dialog started with telemed.

Response by SPC Diane St Romain made Jun 21 at 2023 9:26 PM

2023-06-21T21:26:16-04:00

I use the VA MyHealtheVet website and find it very helpful. Unfortunately, the message your Doctor option does not work efficiently. This one part of the website could save me time trying to leave messages for my Doctor. Maybe a new message system would vastly improve this situation!

Response by LCpl Russell Wiggins made Jun 21 at 2023 9:27 PM

2023-06-21T21:27:07-04:00

I would like to see all the information on one website or app. I have to go to multiple and it is frustrating to keep up with which one I need to go to.

Response by PO3 Thomas Robinson made Jun 21 at 2023 9:27 PM

2023-06-21T21:27:42-04:00

New travel pay system is great for VA appointments, but Community Care appointments tak 6 months for reimbursement (per BT personnel) . I currently have on from April that is unpaid and don't expect it to get processed until October.

Response by SPC Carr Johnson made Jun 21 at 2023 9:28 PM

2023-06-21T21:28:10-04:00

MyHealthyVet

Response by ENS Erika Ryglowski made Jun 21 at 2023 9:28 PM

2023-06-21T21:28:21-04:00

Less digital, more personable. If I have an issue, I want to talk to someone...no email, no text, etc

Response by ENS Roy Bartkovak made Jun 21 at 2023 9:29 PM

2023-06-21T21:29:55-04:00

Wed 21Jun23
Digital TOOLS? To improve my Veteran EXPERIENCE? How about a 'body-camera' type device that you put on when you start your enlistment or commission, and take off (or turn off) only after you are discharged or retire from active service? Then swap that one out, or modify it for a VETERAN experience one that stays with you for THE REST OF YOUR LIFE. Integrate these 'body-cams' with some sort of bio-sensor to observe, monitor, and record all parameters of someone's life... their experiences, stress levels, emotions, and wants, needs, and desires. Then our 'data-happy' society would REALLY have some concrete trail and trace of a Servicemember's, then a Veteran's, account of life. Now THAT would be a TOOL that I could use or want to improve my Veteran experience.
Very Respectfully Submitted, -RFB

Response by Cpl Timothy Maynard made Jun 21 at 2023 9:31 PM

2023-06-21T21:31:02-04:00

I only use VA.gov which is pretty poor and it's integration into the mobile app us even worse.

Response by SSG Bryan O'Brien made Jun 21 at 2023 9:40 PM

2023-06-21T21:40:18-04:00

Excellent points.

Response by Sgt Courtney Toussaint made Jun 21 at 2023 9:41 PM

2023-06-21T21:41:27-04:00

My Health eVet portal, provider messaging

Response by Cpl David Graham made Jun 21 at 2023 9:47 PM

2023-06-21T21:47:22-04:00

Utilization of your local Veterans Representative and social media is key to finding resources available to your area. However, I'd like to see a representative for disabled veterans that are knowledgeable enough to not only share what benefits are available, but actually follow up on what the DAV can't seem to keep up with. Veteran homelessness is on the rise, veterans with transportation, financial, employment, and legal issues. Especially those who are too inundated with physical and psychological trauma.

There needs to be a voice loud enough to shout "WE ARE HERE, AND WE ARE READY TO SERVE THOSE WHO SERVED".

Not just to say it, but mean it with action.

Response by Maj Marilyn Jiggitts made Jun 21 at 2023 9:50 PM

2023-06-21T21:50:43-04:00

I want the digital tools to be more user friendly. I can use the VA mobile app, but my 85 year old brother struggles with it.

Response by PO2 Richard Muller made Jun 21 at 2023 9:51 PM

2023-06-21T21:51:35-04:00

I appreciate the opportunity to provide feedback on digital tools that could greatly enhance the veteran experience with the VA. One area of opportunity that comes to mind is a comprehensive, personalized VA Services Navigation Application. This platform could incorporate a user-friendly dashboard that brings together appointment scheduling, medication/pharmacy transactions, disability claims filing and management, along with real-time visibility into veterans benefits and eligibility status (for service members and their dependents).

This portal/application could be underpinned by artificial intelligence, machine learning, and natural language processing capabilities to offer predictive analytics, intelligent recommendations, and personalized guidance. For instance, automated reminders for prescription refills, anticipatory prompts for upcoming appointments with ability to proactively schedule, or cancel & reschedule with 1 transaction, and alerts for any changes in benefits status across the continuum of benefits.

Moreover, the integration of a chatbot for instant answers to common questions and a secure portal for communication with key personnel (not just healthcare providers via MyHealthEVet) could significantly improve the timeliness and quality of service delivery to vets. In addition, this system could also provide a secure space to upload, store, and access personal documents, which could significantly expedite the claims filing process. The goal would be to have a centralized, intuitive digital ecosystem, combining both push and pull delivery methods, that caters to the diverse needs of veterans, providing a seamless, end-to-end VA service experience.

Respectfully,
Richard F. Muller

Response by CA Do Hoon Kim made Jun 21 at 2023 10:10 PM

2023-06-21T22:10:25-04:00

I’d like an iPad, MacBook or similar computing power device.

Response by SrA Alexander Pederson made Jun 21 at 2023 10:11 PM

2023-06-21T22:11:20-04:00

A single log-in splash page or app would be nice for tracking health, medical, and education related stuff. It sometimes feel like the VA is sprawling when trying to navigate the main page instead of a one stop shop for veterans needs.

Response by SFC Private RallyPoint Member made Jun 21 at 2023 10:13 PM

2023-06-21T22:13:38-04:00

More ai to help with writing resumes

Response by TSgt Beverly White made Jun 21 at 2023 10:15 PM

2023-06-21T22:15:51-04:00

Digital tools are great when it comes to scheduling appointments; however, it is always better to have the one-on-one, face-to-face experience with another human being that can relate to what is experienced.

Response by SrA Shaun Damico made Jun 21 at 2023 10:17 PM

2023-06-21T22:17:22-04:00

A lot more in the ways of financial management, planning, and credit repair assistance. Plenty of vets need a ton of help withcthese and there’s no real opetions or education.

Response by CPL Martin Lexutt made Jun 21 at 2023 10:23 PM

2023-06-21T22:23:10-04:00

I would like a much easier interface for uploading documents and reviewing them

Response by Capt Lawrence Stern made Jun 21 at 2023 10:23 PM

2023-06-21T22:23:49-04:00

I'd like to see low cost or free Internet access for veterans.

Response by SGT Matthew Metheny made Jun 21 at 2023 10:24 PM

2023-06-21T22:24:06-04:00

Leverage Generative AI to better enable Veterans to be guided to services that can support their needs.

Response by CDR Michelle Webber made Jun 21 at 2023 10:24 PM

2023-06-21T22:24:41-04:00

An app/calculator to determine if the Survivor Benefit Plan would work best for my family.

Response by PV2 Inge Brothers made Jun 21 at 2023 10:26 PM

2023-06-21T22:26:48-04:00

Make more help for surviving Veteran spouses. We live in the shadow of our spouses that doed therefore it makes it harder for us to get any records of our own eventpugh we served also.

Response by SSgt Cesar Clavijo made Jun 21 at 2023 10:27 PM

2023-06-21T22:27:28-04:00

It might be helpful to have a virtual training and education platform that could provide courses or classes in areas such as vocational training, entrepreneurship, health, fitness, understanding veteran benefits, etc. Sort of like a Udemy for Veterans.

Response by SrA Joe Bullock made Jun 21 at 2023 10:27 PM

2023-06-21T22:27:34-04:00

An IPad Pro

Response by CPL Rachel Strauch made Jun 21 at 2023 10:29 PM

2023-06-21T22:29:13-04:00

It would be great to have a way to add a comment text box to file uploads for claims to be able to describe why the artifact is relevant. Also, it would be great if we were told when to stop submitting documents. It appears a decision of a ZERO rating was made before all the final documents were in. I'm really upset because I have NO health care now that I left my high paying job to take care of myself and heal my brain and get care. Also, there should be a way either when applying for health care eligibility or when applying for a claim for the first time to upload and show current three paystubs as an alternative to W2 filing for the previous tax year. In my case the difference is more than half my salary is gone and I no longer have benefits thinking my TBI was serious enough at least for 50%. I should be able to advocate for myself with some uploads and be able to explain circumstances and show real proof of much lower income to qualify for care at the VA.

Response by SPC Gustavo Diaz made Jun 21 at 2023 10:29 PM

2023-06-21T22:29:32-04:00

Labtop or tablet

Response by MAJ James Oerding made Jun 21 at 2023 10:30 PM

2023-06-21T22:30:13-04:00

Free transportation to all VA appointments, scheduled from my hone computer

Response by SPC Kevin Rammelsberg made Jun 21 at 2023 10:31 PM

2023-06-21T22:31:47-04:00

Doctors who will use telehealth so people dont have to go to in face appointments when they have a very busy schedule

Response by PO3 Jon Burton made Jun 21 at 2023 10:31 PM

2023-06-21T22:31:51-04:00

The app could use a ton of improvements. Also the e-benefits site could use some additional functionality.

Response by SSG Corey Hayes made Jun 21 at 2023 10:32 PM

2023-06-21T22:32:16-04:00

I agree. I've seen Wally

Response by Capt Jesus Ramos made Jun 21 at 2023 10:35 PM

2023-06-21T22:35:46-04:00

I specifically would like to see some tools for creating and advancing small businesses. Aside from that I think the VA should do better about offering services that are actually helpful. Services that actually exist and connect you to real support. Too long of wait times, too often no responses, too often places are closed, too often no follow ups. Maybe we should focus on the problems we already have instead of finding solutions for ones we dont?

Response by SP5 Jeffery Mullins made Jun 21 at 2023 10:37 PM

2023-06-21T22:37:38-04:00

I prefer real tools

Response by PO2 John G made Jun 21 at 2023 10:38 PM

2023-06-21T22:38:29-04:00

The bottleneck is not the digital tools. It is getting in to see your primary care physician. Using tela health would be great.

Response by SN Tim Hayes made Jun 21 at 2023 10:39 PM

2023-06-21T22:39:21-04:00

I like it just the way it is.

Response by SGT Matthew Metheny made Jun 21 at 2023 10:39 PM

2023-06-21T22:39:42-04:00

Leverage Generative AI to help Veterans find the services that meet their needs?

Response by Sgt Warren Baker made Jun 21 at 2023 10:42 PM

2023-06-21T22:42:19-04:00

computer and laptop to access my healthy vet web site

Response by A1C Charles Fackrell made Jun 21 at 2023 10:42 PM

2023-06-21T22:42:37-04:00

I use all VA tools on government website and mobile app. I feel the VA should be considering Chat GPT to assist disabled veterans through the claim process and to help navigate and discover the benefits linked to their needs.

Response by SFC John Sweeney made Jun 21 at 2023 10:47 PM

2023-06-21T22:47:24-04:00

I don't have much in the way of hand to mouse control, so a touch screen would help speed things along

Response by HN Josephine Berry made Jun 21 at 2023 10:49 PM

2023-06-21T22:49:19-04:00

A computer to be able to use myhealthevet
This is what I want. Phone just doesn't work so well.

Response by TSgt Ken Richter made Jun 21 at 2023 10:49 PM

2023-06-21T22:49:53-04:00

Digital tools? I honestly don't know what's available. I use my computer and my cell phone, if that's what you are asking about.

Response by PO3 James Polichak made Jun 21 at 2023 10:50 PM

2023-06-21T22:50:26-04:00

how about doctors and nurses I can talk to?
myhealth.va.gov???
I don’t want digital tools.

Response by SPC Pat Kiser made Jun 21 at 2023 10:50 PM

2023-06-21T22:50:30-04:00

More virtual health options, nutrition assistance

Response by SSG Private RallyPoint Member made Jun 21 at 2023 10:52 PM

2023-06-21T22:52:15-04:00

IDC im here for the prize

Response by CPL Sarah Hall made Jun 21 at 2023 10:57 PM

2023-06-21T22:57:08-04:00

I would like to have an search engine which allows veterans the ability to connect and re-engage with other veterans. Thank you.

Response by SSgt Amy Shandera made Jun 21 at 2023 10:58 PM

2023-06-21T22:58:12-04:00

I prefer person to person, I am very tired of pushing buttons or having voice recognition not recognizing what I really want

Response by PO1 Janet Rountree made Jun 21 at 2023 11:02 PM

2023-06-21T23:02:23-04:00

I use my cell phone and my I-pad, as well as my home phone at times.

Response by SPC Johnathan Ramirez made Jun 21 at 2023 11:02 PM

2023-06-21T23:02:36-04:00

I would like to see the VA provide us vets with ptsd and depression with iPads to keep for games and music movies ect. Something to distract us from our minds

Response by SSgt Stephen Palmbos made Jun 21 at 2023 11:07 PM

2023-06-21T23:07:22-04:00

Pretty much the same as O’Mally is talking about. Also make it so you have a choice of contacts or glasses maybe even offer eye surgery for us vets that are candidates.

Response by PO2 Allan Hirsch made Jun 21 at 2023 11:07 PM

2023-06-21T23:07:40-04:00

I want to be able to get a response from my primary doctor with a few hours, verses the next business day. For non emergencies, the response time through the current VA Secure Messaging app is way too slow.

Response by SPC Corrie Covelli made Jun 21 at 2023 11:09 PM

2023-06-21T23:09:09-04:00

Make it easier for Veterans to cancel appointments. I call or text and still have issues. Extensions don’t work or nobody picks up. Just annoying.
Travel pay needs to be either automatic or needs a whole revamp. Terrible setup.

Response by MG Private RallyPoint Member made Jun 21 at 2023 11:11 PM

2023-06-21T23:11:10-04:00

a digital appointment system that tracks cancelled appointments and requires follow-up rescheduling by the employee who cancelled the scheduled appointment and does not place the onus on the veteran to reenter the system to reschedule. The system should tell the veteran when the next open appointment is available. If the veteran wants another date, the digital system provides the next available open appointment. It is possible to make a golf tee time in this manner. The technology already exists, it just needs to be adapted and implemented.

Response by LCpl Phil Tso made Jun 21 at 2023 11:17 PM

2023-06-21T23:17:50-04:00

VR enabled mental health appointments and A.I. experience simulators.

Response by Sgt Willard Joder made Jun 21 at 2023 11:24 PM

2023-06-21T23:24:41-04:00

My apologies to everyone for those posting off topic complaints. It is not helping. I mainly utilize the services provided by the myhealth.va.gov website. My usage is centered around communication via secure web email, re-ordering prescriptions and verifying appointments. My last two claims were placed online including an ailment under the PACT Act. I view the VA health programs to be like a HMO. You must take the lead with a HMO and be very active in your pursuit of your medial needs. If you leave it to a HMO you will likely not get the healthcare you need. It is not like the HMO or the VA do not care but they are largely overwhelmed by the work load. I am fortunate because I am retired and into my 70's that I do not need most of the other VA services.

Response by PO2 Hayate Hirasawa made Jun 21 at 2023 11:24 PM

2023-06-21T23:24:51-04:00

I know easier said than done but I do wish the VA had a 24 hour online ''live care'' for vets who struggle with mental health for them to able to just login and do a zoom call with a provider so that provider can see the extent of what the vet is going through instead of a phone call, its a bit more personal and shows that they care for the vet. I know there are ERs and all that but not many people have the strength to get a ride or drive to the ER, theres too much going on in the minds and a lot of bad can happen. If a vet wakes up from night terrors they should have the ability to login to their myhealthvet and do a live session right then and there that way the following morning they can go pick up new meds or have them shipped with a tracking number. Mental health is killing our vets at such a rapid rate and nightmares are very real.

Response by SPC Francine Vega made Jun 21 at 2023 11:25 PM

2023-06-21T23:25:06-04:00

I’m not sure what you mean by digital tools. As far as the hospitals are concerned, appointment scheduling is a nightmare. An ability to see the clinicians available appointments so we can schedule them around our jobs and life, this would be better than some random appointment that would need to be rescheduled due to work conflict and then have to try to reach someone.

Response by SPC Diana Mafnas made Jun 21 at 2023 11:25 PM

2023-06-21T23:25:16-04:00

I could use a computer w/video capacity for televideo connections. Headphones would be nice too, so I don't disturb my roommate.

Response by SPC Eric Arroyo made Jun 21 at 2023 11:28 PM

2023-06-21T23:28:39-04:00

I use VA app and even though is good to keep tracks of the appoinment it can Improve on having more option available , for example Request an Appoinment or information your profile

Response by TSgt Kyle Thomas made Jun 21 at 2023 11:28 PM

2023-06-21T23:28:48-04:00

I like the VA app so far. Tracking my VA claim was useful, although the app couldn't provide full details of status it did provide a status, nonetheless. The best feature so far, is the letter creator that let's you customize disability letters in an instant.
MyPay is useful but the frequent password changes can be annoying.
I also have a Veterans Advantage account. It let's me take advantage of the Veterans discounts but I'm finding it hard to make use of most of the offers and discounts.
ID.me has been very useful for logging into some most Veterans programs and quick to verify veteran status.
Probably the most annoying thing of these digital tools is the two-step or three-step verifications. I understand that they add more security but it's starting to become a nuisance if I don't immediately have my phone on hand.

Response by CPO Donald Kelly made Jun 21 at 2023 11:32 PM

2023-06-21T23:32:27-04:00

Who wants digital tools. Can't see any advantage.

Response by SSgt Sean Deetz made Jun 21 at 2023 11:37 PM

2023-06-21T23:37:31-04:00

I would like to do a colonoscopy digitally, that would be a whale of a lot better then how we do it now.

Response by PO3 Erik Heshmaty made Jun 21 at 2023 11:38 PM

2023-06-21T23:38:19-04:00

Faster access to secure messaging

Response by Col Malcolm Dejnozka made Jun 21 at 2023 11:40 PM

2023-06-21T23:40:15-04:00

EOB’s on time.

Response by PO2 Andrew Carpenter made Jun 21 at 2023 11:42 PM

2023-06-21T23:42:56-04:00

Windows 7 desktop PC. Direct secure email to my Doctor only as apposed to support staff. I asked for help finding a suv that I can drive with just my hands a year ago. No contact back and the shuffle when I call. So maybe fire 56% of VA employees and replace them with servers and updated software. Any way that I can select my own PCP at the VA or fire the one I got would be nice!

Response by Sgt Patricia Moore made Jun 21 at 2023 11:43 PM

2023-06-21T23:43:49-04:00

Two things: an app for travel pay and an app to pay va/co-pay debt

Response by SP5 Danny Freeman made Jun 21 at 2023 11:48 PM

2023-06-21T23:48:57-04:00

I am a disabled combat veteran and I love to build thing for our homestead and our church.Digital tools would be great and make things easier.

Response by CPT Anita Roberson made Jun 21 at 2023 11:55 PM

2023-06-21T23:55:27-04:00

Would love to see integrated resources/tools available on Facebook, Instagram, and Youtube that provide timely information concerning education, housing, medical, and employment available for active duty and veterans.

Response by SSG Todd Bethke made Jun 22 at 2023 12:07 AM

2023-06-22T00:07:16-04:00

The digital tools I use are: Myhealthevet app, to make, change appointments. The messages in the same app to communicate with my care team.
I also use the Virtual Hope Box app, Mindfulness Coach app, PTSD Coach app, and The Dime Game app. All have been helpful for me.

Response by SPC Private RallyPoint Member made Jun 22 at 2023 12:25 AM

2023-06-22T00:25:07-04:00

The VA should take care of cases that s plus years old. been waiting since 2021 for my case to be seen in front of a Judge.

Response by Capt Eugene Rosewater made Jun 22 at 2023 12:27 AM

2023-06-22T00:27:12-04:00

I need digital device to express my words as I have aphasia and Alzheimer's

Response by Cpl Shanda McFrederick made Jun 22 at 2023 12:35 AM

2023-06-22T00:35:59-04:00

I'm a Marine...therefore I need crayons. Many, many crayons. Rah

Response by Jamie Archer made Jun 22 at 2023 12:40 AM

2023-06-22T00:40:48-04:00

I want to be able to take Google classes

Response by SrA Mc Thomes made Jun 22 at 2023 12:57 AM

2023-06-22T00:57:10-04:00

I really like the VA health apps for mental health and relaxation techniques. I wish I could get thru to my local VA clinic on the phone for quick questions.

Response by CPL Barry Shipes made Jun 22 at 2023 12:57 AM

2023-06-22T00:57:15-04:00

Smart phones for ride shares and apps to supplement income.

Response by SPC John Franklin Jr made Jun 22 at 2023 1:10 AM

2023-06-22T01:10:12-04:00

John Franklin
Well, The VA is trying to keep up with the new digital tool, and the Veteran is trying to figure it out. 2.7 million Veterans uses the hospital a day nation wide out that number older Veterans about 28% who are not tech savy and has to relies on other Veteran to help. With the new Veterans coming out of the services complaining about everything from slow services to lack of approch to their disablity comp. The VA decide to jump aboard and speed things up to comply to the complaints, along the way leving the older Verterans to defend itserlf. For me, bring it on, I'm a programmer so I'm already two steps ahead of the VA, in return I am doing by best to help out the older Veterans to learn the system. Not only me, lots of of the Veterans helping out, since the VA is not helping out in this point. Just another Dog and Pony show to keep the wolf at bay.
System Check
Placing milage comp
Appointment check
Record Update.
Message advance to the doctors
Urgent Care Nures Outreach
Keep going folks, another years or so A.I is doing to do Healthe Screening and possibilty Surgery.
Other then that, I have use them all and they are getting by the years.

Thank you

Response by PFC Benjamin Milller made Jun 22 at 2023 1:21 AM

2023-06-22T01:21:04-04:00

I am in agreement with Maj. Patterson (listing previous to mine). Impersonal record phone messages
especially from my primary doctor when i have questions and would like a live response. (It is called conversation.)

Response by PFC Michelle Shaffer made Jun 22 at 2023 1:21 AM

2023-06-22T01:21:57-04:00

I'd really appreciate a ring camera. There's no way to see who may be knocking on my door so, I can't answer my door bc I refuse to open it to just anyone

Response by SR Linda Hutchinson made Jun 22 at 2023 1:37 AM

2023-06-22T01:37:08-04:00

A veterans only medical app where we can keep a listing of all current medications, lab results, allergies, etc, so we have this needed information when we're unable to access the VA My Healthy Vet portal. This is vital information during an emergency.

Response by HN Linda Sheffield made Jun 22 at 2023 1:39 AM

2023-06-22T01:39:20-04:00

the VA site/app should have a dedicated customer support team of real people, whom can easily be contacted; once a few questions are established via AI (general menu choices of what options are available to you). I would like to see this implemented within the healthcare system/appointment system in the VA as well. Finally, a device with reminders of checking healthcare status (Blood Pressure/Sugar/Heart rate) would also be beneficial, in my opinion. If Apple can do it, so can the VA. :)

Response by PO3 Melinds Grant made Jun 22 at 2023 1:47 AM

2023-06-22T01:47:17-04:00

Quality of life

Response by Sgt Alvin Dalisay made Jun 22 at 2023 1:52 AM

2023-06-22T01:52:21-04:00

Smart phone using app

Response by Sgt Don Wiggins made Jun 22 at 2023 1:54 AM

2023-06-22T01:54:33-04:00

myhealthevet , va.gov, mindfulness coach

Response by LTC J Williams made Jun 22 at 2023 1:58 AM

2023-06-22T01:58:41-04:00

VA Rx app that has all the contact numbers

Response by SGT Geoffrey Darnell made Jun 22 at 2023 2:01 AM

2023-06-22T02:01:17-04:00

I would love to not have to drive two hours to get my blood drawn.
I would really love it if the VA would pay the urgent care bill that I got when a nurse with the VA told me to go there.

Response by CPL Bob Rowlands made Jun 22 at 2023 2:06 AM

2023-06-22T02:06:16-04:00

One universal password system for all VA access.

Response by SPC Emmett Cotton made Jun 22 at 2023 2:09 AM

2023-06-22T02:09:36-04:00

I like and ue the video option

Response by SPC Private RallyPoint Member made Jun 22 at 2023 2:14 AM

2023-06-22T02:14:53-04:00

On hand availability would be the smart phone and generally the laptop but for more lengthy situations the desktop.

Response by SP5 Edward Herrera made Jun 22 at 2023 2:19 AM

2023-06-22T02:19:19-04:00

One tool that i always want to use to better myself is the Virtual Reality machine and i think , you can program you mind to do almost anything.

Response by LCpl Patrick Ryan made Jun 22 at 2023 2:21 AM

2023-06-22T02:21:51-04:00

I wish myhealthyvet website was easier to navigate. The website is so confusing I use calling over using the website for appointments medicine etc. It would be nice to make this service more user friendly especially for people that do not use computers alot. Thanks.

Response by SPC Judy Simmons made Jun 22 at 2023 2:47 AM

2023-06-22T02:47:46-04:00

There are a lot of veterans who need physical rehabilitation for one reason or another. They go to the VA for several physical therapy sessions and then are released to do the physical therapy at home. I would like to see the VA supplement the cost of outside gym facilities for veterans with medical issues that warrant continuous physical rehab throughout their life to help with their physical mobility, pain management, weight management and overall quality of life.

Response by SA Michelle McLeod made Jun 22 at 2023 2:51 AM

2023-06-22T02:51:44-04:00

PTSD Coach, online searches and engines, VA site, CALVET, service animal site etc.

Response by PO1 Alicia Russo made Jun 22 at 2023 2:59 AM

2023-06-22T02:59:13-04:00

I miss the travel pay and check in kiosks

Response by SPC Judy Simmons made Jun 22 at 2023 3:07 AM

2023-06-22T03:07:02-04:00

There are a lot of veterans who need physical rehabilitation for one reason or another. They go to the VA for several physical therapy sessions and then are released to do the physical therapy at home. Is there a free mobile app that shows the exercise moves and the veteran can do the exercises along with the app, i.e., yoga, tai chi, strength training without weights, etc. I would also like to see the VA supplement the cost of outside gym facilities for veterans with medical issues that warrant continuous physical rehab throughout their life to help with their physical mobility, pain management, weight management, etc. with the goal of improving their overall quality of life.

Response by SGT Frank Hewes made Jun 22 at 2023 3:26 AM

2023-06-22T03:26:13-04:00

The tool I want is one that shows the actual requirements for benefits. I'm sick of meeting all the published criteria, just to have the clain denied because of a requirement that wasn't listed in any of the sources available to me or my VSO.

While I'm on my rant, programs that are only available to post-9/11 vets need to be opened to the rest of the veterans.

Response by SGT Naomi Miller made Jun 22 at 2023 3:28 AM

2023-06-22T03:28:06-04:00

I unfortunately have the access to my Android phone to do anything that has to do with a job applications or applying for my health or looking up my health benefits make an appointment but I would love to have a computer and laptop I get tired of typing on this phone anyway thank you

Response by Capt Luke McCarthy made Jun 22 at 2023 3:41 AM

2023-06-22T03:41:51-04:00

A phone app that assists in traveling with space A flights, based on your duty status. You could verify identiy with ID.me and utilize SpaceA as its own airline and fly from closest base/airport seeing which flights are available on your phone and sign up based on duty status virtually in your app.

This digital tool would have saved myself and my Marines hundreds of dollars on flights on a 72 or 96 if we could have figured out the use of the Space A program correctly. This would 100% improve my veteran experience now.

Response by SP5 Steve Rive made Jun 22 at 2023 3:44 AM

2023-06-22T03:44:22-04:00

A great resource for Veterans receiving VA health care would be to have access to a continually updated, easily searchable online web page that maintains a list of all of the different medical departments and their current and correct extension phone numbers – just enter the zip code or name of the location or facility.
My greatest difficulty with VA medical care is the constant changing of the extension numbers for different medical departments and being able to get to the right person about a specific topic or follow-up care.
Not only do I have hours upon hours of time wasted attempting to make contact, all too often the person on the other end of the phone conversation is not the right person – so their time was wasted and my time was wasted. Often there is a wait of anywhere from five minutes to thirty minutes before a call is answered, as I sit and wait on hold.
The VA is constantly changing, improving and moving departments and staff around, changing their contact info – but Veterans that interact with them are left in the dark, never getting updates of new information.
I imagine that it would not be too difficult to set up this resource so that it pairs up with “MyHealthVet” online.
Every office and department could be instructed to check and verify that their contact information was updated and correct.

Response by SP5 Steve Rive made Jun 22 at 2023 3:44 AM

2023-06-22T03:44:41-04:00

A great resource for Veterans receiving VA health care would be to have access to a continually updated, easily searchable online web page that maintains a list of all of the different medical departments and their current and correct extension phone numbers – just put in the zip code or name of the location or facility.
My greatest difficulty with VA medical care is the constant changing of the extension numbers for different medical departments and being able to get to the right person about a specific topic or follow-up care.
Not only do I have hours upon hours of time wasted attempting to make contact, all too often the person on the other end of the phone conversation is not the right person – so their time was wasted and my time was wasted. Often there is a wait of anywhere from five minutes to thirty minutes before a call is answered, as I sit and wait on hold.
The VA is constantly changing, improving and moving departments and staff around, changing their contact info – Veterans that interact with them are left in the dark, never getting updates of new information.
I imagine that it would not be too difficult to set up this resource so that it pairs up with “MyHealthvet” online.
Every office and department could be instructed to check and verify that their contact information was updated and correct.

Response by A1C Clay Hamilton made Jun 22 at 2023 3:51 AM

2023-06-22T03:51:07-04:00

The digital tools use is any digital tool to improve and to have continuous digital luxury for the best digital experience.

Response by SGT Michael Brand made Jun 22 at 2023 3:56 AM

2023-06-22T03:56:39-04:00

I often use myhealth.va.gov/

Response by PO2 Albert Dunn made Jun 22 at 2023 3:57 AM

2023-06-22T03:57:27-04:00

I just recently started using the website that the VA has instituted so veterans can file their travel claims online, and there are no words adequate enough to express what an improvement this is over the old system of turning in paper forms to make a claim!

Response by PFC Lavinia Hillary made Jun 22 at 2023 4:41 AM

2023-06-22T04:41:29-04:00

Perhaps there can short video clips to show how to use the current digital services. Sometimes figuring it out is hard, as many of us are not use to advance technology in our personal lives.

Response by CSM W S made Jun 22 at 2023 5:26 AM

2023-06-22T05:26:28-04:00

I use myhealthyvet extensively to order refills and gather medical records however I’d like to see more detailed records online and a complete record in the system (there is often information missing online that shows up in a hard copy in the records office when you request it. It should match). I’d like to see more services accessible online like the ability to book slots on rec services for events or classes and also better information or contacts for things like VA treatment while OCONUS; there’s virtually nothing online about those services or what to do to obtain medical help while outside the US.

Response by PO3 James Tudor made Jun 22 at 2023 5:35 AM

2023-06-22T05:35:23-04:00

I don’t do digital “tools “ that well. I am lucky to get this far

Response by Sgt Nick Zimmerman made Jun 22 at 2023 5:44 AM

2023-06-22T05:44:16-04:00

I get reminders about appointments via email and text. These help me a great deal. I also communicate with my providers regularly via email @ Healthy Vet. I'd rather send an email than cycle through menus on the phone. Answers are prompt and to the point. In addition, I use the Blue
Button reports to review what my providers are saying about my visits. The VA has improved tremendously in the past few years. It is a tough job. People are friendlier, the care is better. The community Care program has saved me a lot of driving miles and gotten me in to see some really good doctors.

Response by SSG Marcellus Pierre made Jun 22 at 2023 5:47 AM

2023-06-22T05:47:04-04:00

One digital resources that I have found to very helpful would be the veterans apps. Regardless of the time or location, if I have a problem or question they are there for me.

Response by SMSgt Ds Martin made Jun 22 at 2023 5:48 AM

2023-06-22T05:48:27-04:00

I use the VA secure messaging quite a bit with my VA caregivers as well as my Community Care docs. I would like to see some way of logging in to see the status of community care authorization requests including what stage of the process it’s at. And maybe the same for other VA processes like claims, requests, GI Bill etc.

Response by PO1 Veronica Vance made Jun 22 at 2023 5:52 AM

2023-06-22T05:52:19-04:00

Digital is good for quick or simple needs, like setting up appointments. We really need people to help with services. It's easy to get ignored or dismissed through digital means. It's hard tonget ignored when you're face to face.

Response by SPC Mica Smith made Jun 22 at 2023 6:01 AM

2023-06-22T06:01:44-04:00

I would like an easier way to contact your medical advisors. You have to go through too much to get in touch with someone. Even when I try through email it takes forever for someone to respond. Should be more advanced than this be now

Response by Sgt Christopher Santos made Jun 22 at 2023 6:04 AM

2023-06-22T06:04:38-04:00

I like the weekly e-mails.

Response by SPC Samik Thomas made Jun 22 at 2023 6:07 AM

2023-06-22T06:07:53-04:00

I would love it if the VA made it a bit more simple to show you how things are run and where to find them instead of giving you a pamphlet more like an app that has access to information to make any visit or question a lot more simple.

Response by CPO Hank Reaves made Jun 22 at 2023 6:08 AM

2023-06-22T06:08:24-04:00

I use the VA app to track my VA claims and VA health appointments, I would like to see a more in-depth tracker for claims tracking to know exactly where I am in the claims process.

Response by SP5 Ron Miller made Jun 22 at 2023 6:12 AM

2023-06-22T06:12:53-04:00

My cellphone is about it.

Response by MSG Ned Kelley made Jun 22 at 2023 6:15 AM

2023-06-22T06:15:50-04:00

Digital tool that would be great for Veterans for example is an App that you can use on your phone to keep updated of VA related information and to track appointments. Call the VA App "Sargent Tracker" available for download from the VA website for veteran's use anywhere!

Response by PO2 Christopher Beining made Jun 22 at 2023 6:26 AM

2023-06-22T06:26:07-04:00

I would like a digital appointment tracker where I can view, change, or cancel appointments on my own. I have had appointments cancelled without notification.

Response by SGT Nate Neely made Jun 22 at 2023 6:31 AM

2023-06-22T06:31:46-04:00

1. I currently use MyHealtheVet from my iPhone and computer. I wish there were some way I could integrate that experience into my smart watch.

2. I'm very happy with the way video connect has been used at the VA. It's a great app and has been so helpful for me and, I imagine, so many other veterans.

3. I would like to see a complete overhaul in the way appointments and reminders are handled vis-a-vis phone, email, mail, etc...

Response by TSgt Private RallyPoint Member made Jun 22 at 2023 6:34 AM

2023-06-22T06:34:42-04:00

I have a calander on my phone. It is nice.

Response by Sgt Jim Weeder made Jun 22 at 2023 6:40 AM

2023-06-22T06:40:48-04:00

I use my healthevet to schedule, look at appointments also refill prescriptions. I have also used it to look at my blood test and xrays. It is easy to use and you don't have to wait on hold for easy answers. Also, the mobile app is nice when you traveling if you need care (used once).

Response by Sgt Dennis Gum made Jun 22 at 2023 6:41 AM

2023-06-22T06:41:39-04:00

Personal interaction with a health care practitioner seems to works best. I do check messages and other notices on the my VA health website. Everything there appears to benefit me without being too complicated.

Response by PO2 Tassila Czerepka made Jun 22 at 2023 6:44 AM

2023-06-22T06:44:37-04:00

We do not need machines, maybe the check in kiosks, which made life a little simpler. we need humans w compassion. Not machines.
We also need more female health equipment and services.

Response by Cpl Norman DEcicco made Jun 22 at 2023 6:44 AM

2023-06-22T06:44:42-04:00

I receive refill reminders on my phone and then use my computer to refill all my prescriptions.

Response by PV2 Wanda Murrell made Jun 22 at 2023 6:45 AM

2023-06-22T06:45:11-04:00

I use my Google Pixel 7 Pro, but I would love a Pixel Tablet.

Response by Lt Col Edward Getley made Jun 22 at 2023 6:52 AM

2023-06-22T06:52:54-04:00

What I don't want are social media "tools". If tools would be accessed directly via the VA, then OK.

Response by SPC Robert Williams made Jun 22 at 2023 7:01 AM

2023-06-22T07:01:47-04:00

I’m satisfied with VA handling my health care.

Response by PO1 Janis ColokathisVinuya made Jun 22 at 2023 7:02 AM

2023-06-22T07:02:44-04:00

I want humans who can relate, think outside the box and get results in a timely manner

Response by PO1 Todd Walters made Jun 22 at 2023 7:04 AM

2023-06-22T07:04:05-04:00

Make a place where u can get to ALL of the websitea in one place like dfas, mypay, opm service center, service branches websites, etc. It is hit or miss

Response by SrA Kevin Griffins made Jun 22 at 2023 7:11 AM

2023-06-22T07:11:28-04:00

You should allow current smartwatches that people own communicate with the VA. I have an IOS watch that will send health data like steps, heart rate and meds taken to my civilian Dr. (When I want to send it) then we are on the same page. I don’t use VA health as my primary Dr because I have my own civilian Dr.

Response by SSgt Thomas Lackey made Jun 22 at 2023 7:21 AM

2023-06-22T07:21:00-04:00

I use most of the digital tools, and especially like being able to reorder prescriptions online. I have used the message system with my team doctor and reviewed test results in My HealtheVet.

Response by PO3 Alishaa Dell made Jun 22 at 2023 7:29 AM

2023-06-22T07:29:34-04:00

I use MyHealthEVet and I think it’s absolutely phenomenal. They’ve come a long way making the VA more accessible and tech age compatible! I personally appreciate the ability to get calls, texts and emails as reminders because I’m extremely forgetful - even when I add things to my calendar.

Response by PO1 Christian Rollins made Jun 22 at 2023 7:33 AM

2023-06-22T07:33:01-04:00

I utilize the MyHealtheVet website to communicate with my primary care physician.

Response by Col Paddy Mc made Jun 22 at 2023 7:39 AM

2023-06-22T07:39:30-04:00

Instagram is helpful at times, though it has become heavily populated with conspiracy theorists. LinkedIn can be a useful business-oriented tool. A well-managed website like RallyPoint that actively eliminates the rabbit holes the comments tend to follow into nit-picking, condescending posts would be useful. Your site poses great questions, but often it seems members just use the question to make a pointed political statement.

Response by SPC Thomas Byledbal made Jun 22 at 2023 7:43 AM

2023-06-22T07:43:32-04:00

The VA's digital tools generally work much better than a few years ago. However, the wait times for health care especially between appointments are still quite long.

Response by CPL Carl Rosner made Jun 22 at 2023 7:48 AM

2023-06-22T07:48:13-04:00

I am 93 and am still teaching art(oil Painting), and my chair is falling apart as well as covered in 23 years of paint.
Carl L Rosner

Response by SSgt Jason Wakefield made Jun 22 at 2023 7:51 AM

2023-06-22T07:51:36-04:00

I want the travel kiosks back and I want them to be able to chyme in at appointments.

Response by SSgt Cynthia Pacheco made Jun 22 at 2023 7:56 AM

2023-06-22T07:56:47-04:00

Hand drill.

Response by Sgt Michael Zazzarino made Jun 22 at 2023 7:56 AM

2023-06-22T07:56:55-04:00

I believe digital tools are the least important thing needed. I would like to be able to get through to speak to someone when need be without jumping through hoops and leaving messages. Getting prescriptions in a timely matter would also be great!

Response by SSgt Cynthia Pacheco made Jun 22 at 2023 7:58 AM

2023-06-22T07:58:27-04:00

I have used a hand drill only. To hang pictures and other items.

Response by SCPO Jack Carlsen made Jun 22 at 2023 8:00 AM

2023-06-22T08:00:38-04:00

I use the VAs app and their assorted websites. I would like to see them clean up their phone system for ordering prescriptions. The last time I had to use that system to reorder a prescription it took nine selections, with at least three of them "renew / order a prescription". Should be one and done.

Response by SSgt John House made Jun 22 at 2023 8:01 AM

2023-06-22T08:01:58-04:00

I would like the CPAP resupply system to be tied to the online prescription refill system on the MyHealtheVet web site, such that the CPAP resupply gear (hose, mask, filters, etc.) is provided via prescription that can be refilled as early as 3 months apart. The veteran should be able to request automatic resupply or simply resupply on demand within guidelines (every 3 or more months). Currently it must be called in and there is no tracking system available for the veteran other than what the veteran personally keeps (when was the last resupply, when is the next one due). Combining it with pharmaceutical tracking and refill makes sense since the functions are nearly identical.

Response by PO1 Robert Pelsang made Jun 22 at 2023 8:05 AM

2023-06-22T08:05:19-04:00

Having an app with pop ups that allow me to never miss an appointment, and maybe a link to the suicide line that I can share with veteran friends immediately when I see a concern. The ease of use and speed is important. a talk to email button so that I can send notes about the way I feel today to my primary care givers would be nice also.

Response by PO3 Kristen Graham made Jun 22 at 2023 8:09 AM

2023-06-22T08:09:54-04:00

Honestly, we don't need all the fancy updates and upgrades, just something that works consistently. I no longer have access to my DS login because of the the authenticator bullcrap that you offered on the VA site that sent an 8 digit code instead of the 6 digit one you wanted. Also, how about ensuring the different govt sites that all use the login portal actually talk to each other? If I update DEERS, which is a login that I have to have to even use the VA site, it should be updated on the VA's end too. Just communicate better and we'd all be happier!

Response by PO2 William Hughes made Jun 22 at 2023 8:12 AM

2023-06-22T08:12:29-04:00

I would like to see scheduling for appointments at COOC's automated online. They are impossible to reach by phone.

Response by SGT Private RallyPoint Member made Jun 22 at 2023 8:17 AM

2023-06-22T08:17:49-04:00

I use the VA MyHealth website for prescriptions, communication with my health care team, and medicinal records. I would like the ability to schedule appointments online with my primary care team like most other healthcare systems have.

Response by SPC Linda Compau made Jun 22 at 2023 8:18 AM

2023-06-22T08:18:36-04:00

I love being able to send a message to my Doctor! It saves a lot of visits to the VA for small things, and it frees up more time the Doctors can spend on more veterans. The only thing I don’t understand is how to look at the Doctors notes.

Response by SPC Levi Cain made Jun 22 at 2023 8:19 AM

2023-06-22T08:19:03-04:00

The new app the VA put out is a breath of fresh air. The communication part is a little antiquated so I hope to see some fixes to that. It would also be nice if the status of VA claims could be more clear. It can sit in a specific status for months without any updates.

Response by AN James Schaefer made Jun 22 at 2023 8:20 AM

2023-06-22T08:20:53-04:00

Hello, I find that the VA healthcare .gov website is very useful and easy to navigate. I can access my complete records,appointments,documents and more.

Response by Sgt Mike Williams made Jun 22 at 2023 8:24 AM

2023-06-22T08:24:17-04:00

Digital tools can enhance the VA experience, Available 24/7, with endless information on VA health, finances, chat session with a real person, and the list goes on. See for yourself. You can't hurt it. Nothing to fear.

Response by SFC James Bliven made Jun 22 at 2023 8:25 AM

2023-06-22T08:25:44-04:00

I use several tools for my VA appointments and prescriptions. Myhealthevet is first. From this I can lookup appointments, prescriptions, old health records, lab results and send/receive confidential emails from my PCP. I receive text messages concerning upcoming appointments, prescriptions that are due to be renewed, and approve their renewal. Emails are the same things. These tools keep me up to date on VA prescriptions and appointments. I receive the emailed VA newsletter that keeps me informed of issues at the VA, i.e., upcoming events and covid requirements.
The one tool that I would like is the ability to handle CPAP issues online. The current method is not user friendly. By calling a number and just leaving a voice mail you never feel assured that the items were ordered or not. The people there, if you call and get forwarded to a person, act as if they are being put out by having to talk to you.
I have used the video conferencing for many appointments that did not require in person contact.

Response by MAJ Bob Link made Jun 22 at 2023 8:30 AM

2023-06-22T08:30:54-04:00

We need a better password system. It changes too often, is too hard to navigate to replace, and set up and validate. Too often it requires a trip to a VA center.

Response by SGT Chris Kennedy made Jun 22 at 2023 8:31 AM

2023-06-22T08:31:39-04:00

Better integration with private health providers since many VA centers are far from veterans. Maybe an all in one type of app that will show availability of applicable services in the area (health, commisary, etc)

Response by LCpl Private RallyPoint Member made Jun 22 at 2023 8:33 AM

2023-06-22T08:33:02-04:00

Overall, the most important part of digital is end to end usability studies and user experience. When developing apps and websites, many times this is overlooked.

The reason why phones (for the most part) work so well is due to years of incremental changes, and sharpening of the sword. The same principle applies to digital tools. It is about the human experience.

As far as tools are considered. I would only recommend platforms that are web based. Many teams look to build phone apps, which in turn need maintenance and have security updates mandated by Google and Apple. This takes away from the main focus of the tool. Build responsive websites on platforms like Adobe AEM. You will never regret it. Survey and data gathering and forms that are compliant with California and other data compliancy laws, I recommend Alchemer. Great tool and almost anyone can use.

Response by MAJ Bob Link made Jun 22 at 2023 8:34 AM

2023-06-22T08:34:05-04:00

I use VA MyHealth when I can log in. Its a good informitive site when I can use it. Password management is lacking

Response by SrA Laura Ataee made Jun 22 at 2023 8:35 AM

2023-06-22T08:35:14-04:00

Faster computers & large computer screens.

Response by MSG Robert Furia made Jun 22 at 2023 8:39 AM

2023-06-22T08:39:00-04:00

I have to travel 2 hours to a VA Facility. Making appointments is a challenge because I have to call my clinic and they pass it to the hospital in Denver/Aurora. Then They set up an appointment and I have to hope to be able to make the appointment. Online appointments would help this process. Although I requested digital reminders, I still get snail mail. This is a waste of money in today's climate. I also use express scripts for some of my prescriptions. The medications I get from the VA are alternative medication because the formulary does not carry my medications. I can contact my doctor using secure messaging, however, since my doctor is not in my state, I have to send messages to a nurse who acts as intermediary.

Response by SrA Laura Ataee made Jun 22 at 2023 8:40 AM

2023-06-22T08:40:44-04:00

Faster computers & large computer screens.

Response by SR Ken Mintz made Jun 22 at 2023 8:42 AM

2023-06-22T08:42:28-04:00

I think the tools that we use, can be improved to help the veteran, with medical and other needs

Response by SSgt Troy Booher made Jun 22 at 2023 8:50 AM

2023-06-22T08:50:06-04:00

Better access to forms with digital upload and tracking. I always struggle to find a form I can upload.

Response by SGT John Palmer made Jun 22 at 2023 8:54 AM

2023-06-22T08:54:15-04:00

I use any and all digital tools to improve my veteran experience... and any situation that requires technical intel... action or communication.

Response by SGM Gerald McClain made Jun 22 at 2023 8:59 AM

2023-06-22T08:59:59-04:00

Video editing tools, photo editing tools, word tools, and PowerPoint tools as historian for American Legion post in Oklahoma.

Response by Capt Private RallyPoint Member made Jun 22 at 2023 9:02 AM

2023-06-22T09:02:53-04:00

I like being able to email my primary care team at the VA. They respond back usually very quickly. Emailing the PACT team provides an additional way to contact them besides using the phone.

Response by Sarah Berner made Jun 22 at 2023 9:06 AM

2023-06-22T09:06:40-04:00

More options in MyHealtheVet

Response by SGT Tara Caldwell made Jun 22 at 2023 9:13 AM

2023-06-22T09:13:27-04:00

Awesome info!! Thank you

Response by CPO Brad Conto made Jun 22 at 2023 9:14 AM

2023-06-22T09:14:57-04:00

Have the employees currently working from home return to the office with their digital tools issued to provide better customer service to Veterans at the VA.

Response by CH (COL) Don Huggins made Jun 22 at 2023 9:16 AM

2023-06-22T09:16:51-04:00

I use Microsoft Edge to get to my veteran's account. That is working sufficiently for me.

Response by Sgt Anne-Marie Wiley made Jun 22 at 2023 9:21 AM

2023-06-22T09:21:00-04:00

Better job at tracking appointment s

Response by PFC Nickie Islam made Jun 22 at 2023 9:21 AM

2023-06-22T09:21:10-04:00

A tablet preloaded with VA app., and extensive training in using it.

Response by SPC Anita Lindsay made Jun 22 at 2023 9:24 AM

2023-06-22T09:24:45-04:00

I use VA newsletters for my health and wellness. I also use myhealthevet website to order prescriptions and monitor my health status.

Response by SP6 Gary Lambert made Jun 22 at 2023 9:25 AM

2023-06-22T09:25:36-04:00

I have a VA-issued Ipad that I find invaluable to have access to myhealthyvet all the time.

Response by Sgt Fuqwa Richardson made Jun 22 at 2023 9:25 AM

2023-06-22T09:25:54-04:00

I believe the VA could improve on the rescheduling of the follow-up appointments to ensure that the veteran is able to get those in a more timely fashion if he/she forgets or have to cancel their original appointments. Maybe send text/email reminders to the veteran to call/schedule the missed appointment that was canceled.

Response by MAJ Private RallyPoint Member made Jun 22 at 2023 9:26 AM

2023-06-22T09:26:00-04:00

I just want transparency. Although maybe the ability for me to call the VA directly. I had an appointment and the Physician wanted me to call them. I found out that it was not possible to call directly to a physicians office, nor is it possible to get transferred to their office. They have to be notified and call me back. And i agree...more people, actual real people. And maybe even a few people that have a little empathy for Veterans and dont view us as a burden.

Response by SrA Don Oberlies made Jun 22 at 2023 9:32 AM

2023-06-22T09:32:18-04:00

The only tool I would like ie a veterans ID badge!

Response by SGT Private RallyPoint Member made Jun 22 at 2023 9:38 AM

2023-06-22T09:38:06-04:00

I would say making things easier to find and navigate. Also there are so many websites and links. I also think that as we get older we don't want digital as it will be hard to do ourselves.

Response by SPC Dionne Petty made Jun 22 at 2023 9:39 AM

2023-06-22T09:39:39-04:00

We need quality people who can make processes faster and easier.

Response by SFC Private RallyPoint Member made Jun 22 at 2023 9:40 AM

2023-06-22T09:40:38-04:00

I like the suggestion of low-cost or free internet access. It's amazing how many people struggle with that.

Response by LCpl Rebecca Mahan made Jun 22 at 2023 9:49 AM

2023-06-22T09:49:11-04:00

I use e-benefits but it is cumbersome. Here are two needed improvements that could be quite helpful.1- make the filing of travel pay reimbursements easier. There is a mess trying rk find it and once there the system makes you reenter it and then it doesn't go through. 2- not having to wait 72 hours for medical results to be viewable- this is from doctors notes to imaginging etc.

Response by SN Dina Dillon made Jun 22 at 2023 9:53 AM

2023-06-22T09:53:45-04:00

I see a challenge with signing online versus using a cell phone- sometimes it works on a phone better than signing on with a computer. For the older veterans who don’t have a computer or an online capable cell phone- it’s useless. When they call the 800# a lot get a person who gives wrong information.

Response by PO3 Jamie Crosier made Jun 22 at 2023 9:54 AM

2023-06-22T09:54:23-04:00

Maybe an app. I have the medicine app for refills and it is okay. But I still have to go to the website for message to my doctor. Maybe an app that does meds and message and appointment setup. That would be great.

Response by SPC Alexandria Archuleta made Jun 22 at 2023 9:57 AM

2023-06-22T09:57:55-04:00

A mental health app specifically for those that have served or are currently serving would be good. The app could connect veterans in a mental health crisis to help immediately whether that's talking to a counselor, sending help to the veterans location (emergency medical service/ambulance *AT NO COST TO THE VETERAN,) or providing the veteran with a listening ear with NO wait time. There's a lot more that could potentially be added to the app in the future, but that would be a good start. There's an app called "be my eyes" that people can download where volunteers help the visually impaired with tasks. It could be something similar to that, but instead connecting veterans with a compassionate listening ear. The app sends the call to several people that way it's guaranteed that someone will answer quickly.

Response by SPC James Valkavitch made Jun 22 at 2023 9:58 AM

2023-06-22T09:58:41-04:00

Facetime for some medical appointments.

Response by Sgt Jaunci Lockett made Jun 22 at 2023 9:59 AM

2023-06-22T09:59:15-04:00

Available human interaction when needed

Response by CPO James DeGrazia made Jun 22 at 2023 10:06 AM

2023-06-22T10:06:18-04:00

Have a live interactive chat on the website...

Response by SPC Timothy Cisneros made Jun 22 at 2023 10:10 AM

2023-06-22T10:10:01-04:00

The only digital tools that I am aware of are the va.gov website and app and the myhealth.va.gov website. I use it to myhealth.va.gov to communicate with my doctor and request refills on prescription snd even set up appointments. Va.gov is only used when I need copies of documents.

Response by MSgt Thomas Beebe made Jun 22 at 2023 10:14 AM

2023-06-22T10:14:30-04:00

New laptop computer would help me tremendously.

Response by A1C Private RallyPoint Member made Jun 22 at 2023 10:14 AM

2023-06-22T10:14:52-04:00

Would it be in time for prime day deals?

Response by PO2 Meredith Mox made Jun 22 at 2023 10:15 AM

2023-06-22T10:15:04-04:00

Currently I use the VA’s VVC function to receive psychiatric and other medical care. It definitely improves my experience because it allows me to stay home and have my appointments in the comfort of my own home. My only wish is that it worked more consistently for both the providers and the veterans.

Response by SPC Renee Fisher made Jun 22 at 2023 10:16 AM

2023-06-22T10:16:48-04:00

I would like to be able to cancel a Va clinic appointment using the site My Health E Vet.

Response by SPC Robert Cole made Jun 22 at 2023 10:21 AM

2023-06-22T10:21:06-04:00

A app to streamline veteran affair services and personalized help for service members that struggle to get the help they need. Most importantly, video guides to help veterans file disability and appeals process, and volunteers to answer questions through the app to make process less stressful by guiding the service member. Also, volunteers to talk to struggling service members to decrease risks of suicide. Add video guides for other va programs such as home loans, disabled care of veteran family member, and other great programs va offer that service members may not know about. I personally do not like trying to navigate va website or miss emails because I'm less likely to check the many that get sent to me. I currently could use the apps help to figure out my own disability appeal problem I've had for years. Dropped 60 percent to 0 percent after cnp exam but still disabled and very confused with no clue where to get help.

I hope you find the time to read this and hopefully make a easier app to help veterans such as myself. I would rather have help instead of winning a contest. I won't turn it down if I win though.

Response by CPO Alex Mucino made Jun 22 at 2023 10:25 AM

2023-06-22T10:25:43-04:00

VA.gov is a good tool once you get an account set up, tracking a VA claim is definitely more convenient within the website, as well as acquiring information on other VA benefits. One method I believe would be beneficial is to chat with a live person not with a chatbot.

Response by SPC Adam Pulda made Jun 22 at 2023 10:26 AM

2023-06-22T10:26:42-04:00

The digital tools that I use most frequently are the VA app and the health portal online. Both have been very helpful for me with navigating things dealing with the VA. I do miss the kiosks though for travel pay reimbursement. I feel that the website is far to glitchy.

Response by SGT William Vincent made Jun 22 at 2023 10:34 AM

2023-06-22T10:34:17-04:00

Learn coreldraw

Response by SGT Christopher Hall made Jun 22 at 2023 10:38 AM

2023-06-22T10:38:30-04:00

I think having digital resources such as art programs of all kinds and other educational courses would be a tremendous help to the veteran community. I know when it comes to dealing with mental health technology isn't the best option, the best thing to combat mental health is to have well trained individuals to listen and work with veterans through their issues. I think most of us would prefer a counselor that is a combat veteran since the biggest majority of veterans needing help have PTSD along with many other physical issues. Also maybe and courses that we can take on line for free to help us out many of us can't work and find ourselves bored and depressed. If we had something to set a goal too like leadership courses, Microsoft office courses, etc. It would give us that sense of belonging again and some we can actually look forward too.

Response by Cpl Kenyon Warner made Jun 22 at 2023 10:45 AM

2023-06-22T10:45:40-04:00

I like human interaction. There always needs to be a person behind the machine.

Response by CPL Loretta Smith made Jun 22 at 2023 10:56 AM

2023-06-22T10:56:11-04:00

I have an android cell phone and a desktop computer with fast internet. A Laptop would be nice for an additional source of resource and communication on road trips. Also, a portable printer would be awesome! I'm an avid researcher of all kinds of information that's available to me.

Response by PFC Debarah Wiggs made Jun 22 at 2023 10:57 AM

2023-06-22T10:57:08-04:00

The online appointment scheduler is very nice. Seeing the open time slots and picking the most convenient one is quicker than being on hold for the next available agent.

Response by 1SG Private RallyPoint Member made Jun 22 at 2023 10:58 AM

2023-06-22T10:58:45-04:00

Technology is not always the best customer service especially if it is not configured correctly or updated as required.

Response by 1SG Private RallyPoint Member made Jun 22 at 2023 11:00 AM

2023-06-22T11:00:16-04:00

Technology is not always the best advocate for customer services especially if it is not configured correctly or updated as required.

Response by SGT Duane Bentley made Jun 22 at 2023 11:00 AM

2023-06-22T11:00:17-04:00

Hp 8470p laptop, hp elite 8300 add desktop, iPhone 12 Pro Max, ibm thinkpad p15 laptop, iPhone 11

Response by SGT Linda Baker made Jun 22 at 2023 11:14 AM

2023-06-22T11:14:21-04:00

I use MyHealthy Vet for medical issues. Since it's nearly impossible to reach ny PC by phone, the message system is a wonderful recourse.

Response by Maria Locatell made Jun 22 at 2023 11:18 AM

2023-06-22T11:18:20-04:00

Online security that is safe and yet enables easy access to sites.

Response by MSgt Michelle Spickler made Jun 22 at 2023 11:23 AM

2023-06-22T11:23:58-04:00

Easier access for the older generation to be able to track claims. Also I would like to see a decrease in the number of letters and unnecessary paperwork sent with claims. As a VSO we see how confused the Veterans are by the decision letters and all the paperwork sent. Also the forms need to be simplified. If the information can be accessed somewhere else stop asking for it on the forms. ALL of the VA claims forms need to be overhauled and standardized. There is too much duplication and unnecessary information asked for. Lastly stop sending me letters for community care that has been paid for. If I have a evets or ebenefits account add this in there and stop wasting money mailing these out. That is money that could go for better care of the Veterans.

Response by MAJ Chad Shelley made Jun 22 at 2023 11:33 AM

2023-06-22T11:33:35-04:00

Have the VA vidchat app connect to the link for online appointments. It only opens up a web browser and not the app. Fix it.

Response by SSgt George Sanders made Jun 22 at 2023 11:40 AM

2023-06-22T11:40:58-04:00

I WOULD LIKE FAST, ACCURATE RESPONSE TO QUESTIONS.

Response by PO2 Dan Dezotell made Jun 22 at 2023 11:41 AM

2023-06-22T11:41:14-04:00

This comment is for the win

Response by SPC Charles McVey made Jun 22 at 2023 11:41 AM

2023-06-22T11:41:26-04:00

I miss the travel kiosk, but maybe providing away we can do it online at the VA.gov site would work as well. It would save on the lines at the travel pay plus we could check in for our appointments too. I do fill my scripts there and it's saves on calling them in and listen to that long winded recording.

Response by SSG Cedric Aaron made Jun 22 at 2023 11:54 AM

2023-06-22T11:54:41-04:00

I use ebenefits to review my doctor's note after each visit, I also reorder my prescriptions as well as check my appointments.

Response by PVT Gunnar Schonning made Jun 22 at 2023 12:11 PM

2023-06-22T12:11:53-04:00

Appointments are either on the phone or in person. Wilmington, NC VA does not take advantage of Ipads, laptops, or phones for face to face meetings. I have the tools except for the IPAD though I know that they have given my wife one to borrow.

Response by A1C Patricia Ambrose made Jun 22 at 2023 12:15 PM

2023-06-22T12:15:31-04:00

I would rather talk to a human, not a convoluted phone tree

Response by PV2 James Downes made Jun 22 at 2023 12:17 PM

2023-06-22T12:17:27-04:00

A laptop so I could go to school would be life changing.

Response by SSgt Tim Swift made Jun 22 at 2023 12:17 PM

2023-06-22T12:17:28-04:00

I use my laptop to renew my prescriptions but avoid the phone as much as possible, My time is too valuable to spend hours on hold just to make an appointment.

Response by SGT Billy Young made Jun 22 at 2023 12:27 PM

2023-06-22T12:27:26-04:00

I used VA tools like MyHealtheVet and VA websites. I would be interested in any improvements to those systems and would be interested in any tools that would help automate and improve the benefits claims process.

Response by PO3 Delbert Sutton made Jun 22 at 2023 12:33 PM

2023-06-22T12:33:05-04:00

I would love to have a online digital forum for vets who love the VA medical system converse to help those who are seeking a solution to their care and to be proactive in a mindful respectful way that works for caregivers and patients alike.

Delbert Sutton USN

Response by PO3 Veronica Saavedra made Jun 22 at 2023 12:35 PM

2023-06-22T12:35:22-04:00

I want to improve how to communicate with the VA. It has been really difficult getting answers. A one stop number or some type of virtual consultation would be great.

Response by SPC Cedric Williams made Jun 22 at 2023 12:41 PM

2023-06-22T12:41:16-04:00

I am very ok with the digital tools for my husband (the veteran) and they do work well most of the time. I would like to see more help for the spouses. My VA claims info is always down and doesn't help much with my medical at all. So that would help me.

Response by SSgt Private RallyPoint Member made Jun 22 at 2023 12:44 PM

2023-06-22T12:44:54-04:00

I do enjoy the remote telehealth system that is setup. Makes getting to appointments easier without a vehicle. Refilling of prescriptions at VA seem easier online.

Response by SPC Crystal Chappelle made Jun 22 at 2023 12:47 PM

2023-06-22T12:47:20-04:00

It's not really the digital tools (or lack thereof) that are the problem, is it? - it's the lack of staff. I just used the online apt booking for the first time ever two days ago and the first apt available was still a month out. Don't get me wrong, I'm all about email and online stuff (I'm half deaf and Hate phones) so any time I can read something instead of trying to understand someone over the phone I am much better off, but all that is immaterial when there simply. isn't. enough. staff.

Response by SSgt Mary Burns made Jun 22 at 2023 12:56 PM

2023-06-22T12:56:47-04:00

Since I was first made aware of the website back 2012, I've used My HealthVet for several purposes: messaging doctors, downloading Blue Button Health reports, reorder prescription medications, appointments, and downloading any documentation that I may need or misplace. Recently, the VA developed a phone app; as it's not as functional as the website, but it is compatible that any appointments can be added to my phone calendar so I don't forget them. I can also renew prescriptions as well. Since COVID, I've had a few appointments via phone or video chat. Inasmuch as it is convenient, I prefer in person appointments, especially when they need to look at something.
The VA has made tremendous strides in adding technology for veterans; now if they could make it easier for doctors to document their notes so it doesn't detract from appointments. Since the inception of using computers at the VA, at least I don't have to lug my medical records from doctor to doctor.
It may not be perfect, but the VA has come a long way in the 30 plus years I've been using their services. Thank you VA.

Response by SSgt Steve Farrell made Jun 22 at 2023 1:10 PM

2023-06-22T13:10:30-04:00

Tools are great, when they work. I would love to see the My HealtheVet website improved. There are often login issues. I try to check for summaries of visits and other personal items and the info is not there. Finding related health type items such as Veteran Travel Claims is impossible. Don't get me started on the Veteran Travel Claims process. The login process alone is enough to make a veteran give up. The claims are often rejected with little to no helpful information provided for the reason. It's often barely worth the effort. So, fix the websites. Hire some "real" programmers. I tested websites for nearly 20 years and the VA websites are some of the worst I have ever encountered.

Response by SPC Jono Martin made Jun 22 at 2023 1:15 PM

2023-06-22T13:15:36-04:00

I don't use any digital tools to improve my veteran experience. People matter more.

Response by PV2 Kevin Slagle made Jun 22 at 2023 1:23 PM

2023-06-22T13:23:52-04:00

I don't use or want digital tools, as I don't feel the need for them. I would rather an actual person to access any needs I have.

Response by Sgt Lawrence Boyle made Jun 22 at 2023 1:29 PM

2023-06-22T13:29:59-04:00

I am a the Daughter/Guardian of a Veteran and I was thrown head first into the VA system when my father had a stroke. I have had an amazing experience with the Clermont VA Clinic, the VA Hospital Clinics, the Home Care Team and many others involved in the facilitation of his care. From calling me to set appointments that I didn't even know he needed to following up on many messages through the My Healthy vet site. The script refill option on the site is very convenient as well. I am not sure how I would have managed without all of the assistance I have received. Thanks for all that you do. Thank you for your service.
Shawn Boyle

Response by SSgt Trebor Boynton made Jun 22 at 2023 1:36 PM

2023-06-22T13:36:26-04:00

O’Mally has a great point about appointments. There has to be a better system that allows us to virtually change, modify, or reschedule appointments and referrals. Multiple times I lose track of rescheduling appointments and I cringe at calling in to do so. On the other side, I’ve had referrals that are still billing my personal insurance and I have to make multiple calls to the VA to have them as the primary insurance. It would be nice if the VA system had user portals built like commercial insurance portals that flow so much easier in almost every way.

Response by Sgt Private RallyPoint Member made Jun 22 at 2023 1:44 PM

2023-06-22T13:44:38-04:00

It helps to understand that sometimes we cant have the exact answer; but helps remind us that nobody else has the answer either is the only insurance.

Response by SPC Michael Lim made Jun 22 at 2023 1:55 PM

2023-06-22T13:55:38-04:00

I use medical records and charts. That helps me keep track of any health issues and upcoming appointments.

Response by SPC Richard Ray made Jun 22 at 2023 2:25 PM

2023-06-22T14:25:47-04:00

Myhealthivet, pay.gov

Response by Sgt Larry Luna made Jun 22 at 2023 2:38 PM

2023-06-22T14:38:20-04:00

An Ipad

Response by SGT George Myers made Jun 22 at 2023 2:54 PM

2023-06-22T14:54:54-04:00

Instead of a new self driving car, a robot that fits in the driver's seat of my old car

Response by CPT William Arsenault made Jun 22 at 2023 3:05 PM

2023-06-22T15:05:59-04:00

I agree with prior. Live people who will treat me as a person / vet rather than a claim number.

Response by SP5 Samuel Davies made Jun 22 at 2023 3:08 PM

2023-06-22T15:08:50-04:00

Improved person to person contact in the VA phone access system. Perhaps this could be a person or persons who could be front line phone contacts that have a flow chart or question based funnel to transfer the caller to a live person in the correct department and position that could provide more efficient, effective and timely assistance to veterans.

Response by PO2 Charity Keller made Jun 22 at 2023 3:09 PM

2023-06-22T15:09:35-04:00

I miss the KIOSK to check in and file travel claims on.
I currently use the Video Appointment with three of my doctors and my nurse.
I wish the website for travel pay worked better and would be more user friendly.
I love “MyHealthEVet” all the time to request refills, send non-urgent messages to the staff, check my appointments (there should be an easy way to add them to my calendar (both personal and the one on the site) like My Chart has), and I just wonder around sometimes to see what all is on the site.
The last thing I would like is for both set of doctors to be able to access both (civilian and VA) sets of records so everyone knows what is happening with my medical conditions.

Response by SSG Beverly Finch made Jun 22 at 2023 3:10 PM

2023-06-22T15:10:18-04:00

IWOULD LIKE TO IMPROVE THE CALLING SYSTEM SO THAT I AM NOT STUCK ON THE PHONE FOR AN HOUR AND THEN SUDDENLY DISCONNECTED.

Response by PVT George Clinton made Jun 22 at 2023 3:17 PM

2023-06-22T15:17:55-04:00

MyHealthVet. VA.gov. Web and App

Response by PO2 Kimberlie Cole made Jun 22 at 2023 3:36 PM

2023-06-22T15:36:49-04:00

better system for scheduling appointments and a digital way to replace prescription glasses also a digital system for VA to send us to a specialty doctor outside VA instead the mailed paperwork.

Response by PO3 Heather Malson made Jun 22 at 2023 4:19 PM

2023-06-22T16:19:12-04:00

Opt in and out of spammy, advertising and money making 3rd party everything connected to the va. News & info without wading through the same junk that is everywhere online. No one except those making money wants more of this. Some choices would be nice....
So tired of getting dozens of junk emails in order to get a monthly newsletter with info. Obnoxious.

Response by PVT Melinda Lawson made Jun 22 at 2023 4:39 PM

2023-06-22T16:39:56-04:00

I would like to see a digital tool that gives all the phone extensions in one spot like a page or an app.

Response by MSgt Tracey Ulanski made Jun 22 at 2023 4:43 PM

2023-06-22T16:43:38-04:00

My HealtheVet

Response by PO1 Sherri Stone made Jun 22 at 2023 4:45 PM

2023-06-22T16:45:34-04:00

I would like to see the capabilities of healthevet in an app

Response by PO3 William Hals made Jun 22 at 2023 5:27 PM

2023-06-22T17:27:15-04:00

i would really like human contact which the VSA avoids as much as possible

Response by CPL Michael E. R. made Jun 22 at 2023 5:30 PM

2023-06-22T17:30:15-04:00

I would be happy with a hold my spot in line call back on the phone vs. 45 mins of that hellish stuff they call music, because to be honest brothers and sisters by then " I am having thought of hurting others and not myself ;) "

Response by LTJG David Endsley made Jun 22 at 2023 5:31 PM

2023-06-22T17:31:36-04:00

A complete redesign of the website to make it more user friendly.

Response by SSG Don Evans made Jun 22 at 2023 5:33 PM

2023-06-22T17:33:13-04:00

Adobe Suite including all visual arts apps.

Response by PFC Nicholas Alcorn made Jun 22 at 2023 5:34 PM

2023-06-22T17:34:18-04:00

It’s in the subject of digital but starlink would be great for veterans at a low cost that live at campsites and have difficulty working from home with slow or no remote internet.

Response by PO3 Martha Cowan made Jun 22 at 2023 5:53 PM

2023-06-22T17:53:54-04:00

I would like for those of us who are on ChampVA to have a website where we can order our meds, view our EOB's ETC.

Response by MAJ Cleveland Ashley made Jun 22 at 2023 5:58 PM

2023-06-22T17:58:34-04:00

The VA puts a caller on hold with music in the background. This is broken up with announcements which are useful. However, many times veterans must wait on hold for periods longer than thirty minutes listening to the repeated music and announcements over and over again.

The veterans should be give the opportunity to be called back at the number they are calling from. They should be told how many people are ahead of them. They should be told an approximate wait time. This can be done with digital tools that are used routinely in the civilians sector.

I personally like the idea of the call back feature because it do not drain my phone battery and further allows me to work on other chores.

Response by MAJ Cleveland Ashley made Jun 22 at 2023 6:03 PM

2023-06-22T18:03:33-04:00

Response by FN James Van Vlerah made Jun 22 at 2023 6:10 PM

2023-06-22T18:10:47-04:00

The travel money system needs to be improved. The website is very difficult to use and poorly designed (I have experience in design).
The website for pharmacy and secure messaging has been a godsend.

Response by SGT Anthony Johnson made Jun 22 at 2023 6:15 PM

2023-06-22T18:15:46-04:00

One of them spacial computation devices Apple made would surly improve my being a veteran.

Response by Sgt Michael Barnard made Jun 22 at 2023 6:19 PM

2023-06-22T18:19:56-04:00

I use myhealth.vet.gov routinely, and have for years. It functions beautifully and is far superior to the telephone system.

Response by SPC Marsha Murphy made Jun 22 at 2023 6:23 PM

2023-06-22T18:23:09-04:00

I use the internet to access my medical records and change my personal information when necessary. I receive V.A. news through email.

Response by 1LT Heather Ravencroft made Jun 22 at 2023 6:40 PM

2023-06-22T18:40:40-04:00

I am partial to iPhone apps

Response by CPO Buck Rogers made Jun 22 at 2023 6:42 PM

2023-06-22T18:42:03-04:00

All tech that’s avail

Response by CPL Michael Ady made Jun 22 at 2023 6:47 PM

2023-06-22T18:47:09-04:00

As I have told the VA, set up small booths in VA facilities thst are maned with TEC SAVY volunteers ( probably younger folks ).
You can have all the apps, web sites, etc but they are no good unless you are shoen how to use them.
A majority of the VA patients were born before color TV.
Call it VETTEC!!!

Michael Ady [login to see]
[login to see]

Response by Capt Marty Schoen made Jun 22 at 2023 6:48 PM

2023-06-22T18:48:23-04:00

Computer and smart phone.

Response by SFC Kenneth Johnson made Jun 22 at 2023 6:56 PM

2023-06-22T18:56:09-04:00

I have been trying to work with my fellow students at USV to create a database of nearby events from the DAV, AMVETS, VFW, etc. No collective app or website exists that contains this info. It would be great that when a vet is nearing crisis mode that he can open an app and find something that other vets are doing that day so he can be around fellow brothers/sisters in arms. This is what I would like to see. If it was made available then organizations could just input the event and the AI does the rest.

Response by PO2 Steve Wanlass made Jun 22 at 2023 7:05 PM

2023-06-22T19:05:30-04:00

I use my phone and computer for emails, as well as video medical appointments. I order prescription medications through My HealtheVet.

Response by PO3 Brian Hickman made Jun 22 at 2023 7:10 PM

2023-06-22T19:10:35-04:00

Signing into any of the sites. Right now it is a pain and a hassle every time you want to sign into an account even if it is to check your health records or an appointment. Just getting on is a pain sometimes.

Response by SPC Moon Kim made Jun 22 at 2023 7:21 PM

2023-06-22T19:21:46-04:00

Functioning website is more than enough. Provide more guides on VA and military benefits people are confused about.

Response by PFC Jessica Chang made Jun 22 at 2023 7:44 PM

2023-06-22T19:44:09-04:00

As the veteran generation is more integrated with technology, these are helpful tools:
For college, using an iPad, Wi-Fi, phone, and laptop can be incredibly beneficial. These tools offer a range of capabilities that can enhance your college experience. Here's how each of these tools can be utilized:

1. iPad: The iPad is a versatile device that can serve multiple purposes in your college life. You can use it for note-taking, reading e-books, accessing online course materials, and organizing your schedule. With various productivity apps available, the iPad can help you stay organized and efficient.

2. Wi-Fi: Having access to Wi-Fi is essential for completing online assignments, conducting research, participating in virtual classes, and collaborating with classmates. Most college campuses provide Wi-Fi coverage, and if you're studying remotely or off-campus, you can rely on your home or public Wi-Fi networks.

3. Phone: Your phone can be a valuable tool for college as well. You can use it for communication with professors, classmates, and group project members. It also allows you to access email, set reminders, manage your calendar, and stay connected to important college-related updates or notifications.

4. Laptop: A laptop is a vital tool for college students as it provides the necessary computing power for a wide range of academic tasks. You can use it for writing papers, creating presentations, conducting research, and accessing online learning platforms. It also offers the flexibility to work on assignments from anywhere.

In addition to these digital tools, you mentioned using eBenefits and telehealth for care. These tools are specific to veterans and can greatly contribute to your well-being during college:

1. eBenefits: eBenefits is an online portal that allows veterans to access and manage their benefits, including education benefits like the GI Bill. It enables you to apply for benefits, track claims, and access educational resources conveniently.

2. Telehealth: Telehealth services provide veterans with the ability to receive medical care remotely. This is particularly useful for addressing health concerns while in college, as you can consult with healthcare providers via video calls. Telehealth eliminates the need for in-person visits and ensures you can access care conveniently.

By utilizing these digital tools, you can efficiently manage your academic responsibilities, stay connected with college, and access necessary benefits and healthcare services.

Response by LT Makena Hammond made Jun 22 at 2023 7:44 PM

2023-06-22T19:44:38-04:00

I like using the Va apps to schedule appointments and for renewing subscriptions. Calling in can be a pain and these apps make it easier to do most basic medical needs more quickly. However, I would like it if there was some way to be notified if my messages are read and when/if my medications are renewed some way to track them so I know when they will arrive.
I also use the VideoConnect for appointments which I like so I don’t have to come in for all of my appointments that don’t require bloodwork etc. wish there was a way to schedule appointments via the app. Without having to call or send a message. Like basically you would see the calendar open days/times and request best day/time available. You could leave a message abt why you want to be seen and then someone from the office could confirm and schedule or deny the appointment with a list of available options. I find calling in challenging and it often keeps me from making appointments that I know I should. that would be a big help.

Response by SFC Private RallyPoint Member made Jun 22 at 2023 7:58 PM

2023-06-22T19:58:54-04:00

The secure messages function is awesome and i really love the text reminders for appointments. My only gripe is logging in to the VA website can be a pain sometimes,

Response by CPO James Calhoun made Jun 22 at 2023 7:59 PM

2023-06-22T19:59:31-04:00

I am assuming that I am with the majority of veterans using computers and cell phones in our daily lives and would like for those devices to be safe and secure.
I have chosen to build up my Cyber defense by studying Cyber Security at the university level and hopefully can make an impact by derailing Cyber crimes.

Response by Richard Yuan made Jun 22 at 2023 8:00 PM

2023-06-22T20:00:15-04:00

A Map of the hospital - many people get lost and require help from the front desk for directions

Response by PO2 Allan Ladd made Jun 22 at 2023 8:19 PM

2023-06-22T20:19:31-04:00

1. Mobile Apps 2.Online Benefits Portal
3.Telehealth Platform 4. Use AI to identify trends, predict needs and personalize services for Vets. 5. VR Technology for Therapy 6. Online Support Community/ Forums 7. Educational and Job Training Platforms 8. A.I. Chatbots to guide through websites or mobile apps. All in all Human Interaction and Genuine Support will always be number one.

Response by SSG Jay Rivera made Jun 22 at 2023 8:28 PM

2023-06-22T20:28:04-04:00

How about a VA App that is actually convenient. It can be somewhat modeled after the Canvas App (in regard to its convenience and structure) and have everything listed that is already on the VA website (i.e., disability rating and information, va healthcare, profile, education benefits, and more).

Response by PO2 Jesse Swa made Jun 22 at 2023 8:38 PM

2023-06-22T20:38:50-04:00

I think one app that assists with jobs with better than "living wages," once again translate our skills to civilian workforce. VA medical care app that works. Simplify the system so we don't have to work so hard to stay afloat.

Response by Sgt Martha Schmehl made Jun 22 at 2023 8:40 PM

2023-06-22T20:40:40-04:00

I love digital tools. I wish it was easier to file mileage claims. It seems like there ccould be a link for that in the VA app. I wish they would consolidate all the features into one app instead of using multiple apps.

Response by SGT Abelardo Pena made Jun 22 at 2023 8:46 PM

2023-06-22T20:46:36-04:00

I prefer dealing with a person and not having to experience digital informaation

Response by AN Antonio Martinez made Jun 22 at 2023 9:14 PM

2023-06-22T21:14:16-04:00

Mobile applications.

Response by Amn Shaun Young made Jun 22 at 2023 9:53 PM

2023-06-22T21:53:17-04:00

EHRM sucks. Can we go back to my health evet? Not sure whose records keep popping into my account, but enough is enough.

Response by CPO Adam Conaway made Jun 22 at 2023 10:14 PM

2023-06-22T22:14:49-04:00

I want to learn more about Artifical Intellegence and how it can speed up development of L&D content for a small team.

Response by LTC Marcus Seitz made Jun 22 at 2023 10:16 PM

2023-06-22T22:16:02-04:00

My primary means of communication is email. I receive regular email communications with the VA, Tricare and other miltiary related organizations. This lets me keep informed but also read on my schedule. For VA appointments I receive both email and text reminders which is helpful. Not sure if I would want another app to load onto my cell phone.

Response by MSgt Private RallyPoint Member made Jun 22 at 2023 10:22 PM

2023-06-22T22:22:14-04:00

The digital tools that I use daily are my cell phone and my computer. My veteran experience has improved since now Im able to utilize the MyHealthy Vet website to make my appointments and communicate with my doctors via online messages.

Response by LCDR Thomas Gabehart made Jun 22 at 2023 10:31 PM

2023-06-22T22:31:45-04:00

I would appreciate the following digital tools:
An app with the following functions
- Medication interactions maintained by the VA Pharmacy
- My medical test/lab work results
- A link to the local VA Hospital Patient Advocate
- a daily-tracker for weight, Bp, and Hr to be input into my records for nurse and/or physician review
- Compatible to link with Garmin Connect for activity and HR tracking

Response by Angela Hain made Jun 22 at 2023 11:14 PM

2023-06-22T23:14:42-04:00

Wish there was a tool that reflected all stores that give "true" veteran discounts. And that stores/owners would be educated in what the term "Veteran" means. When my husband goes to reported Veteran discount places... They tell him he needs to provide a military id that doesn't have an expiration date. This frustrates him/us a lot, the lack of education in this matter.

Response by Capt Wendy Aloha made Jun 22 at 2023 11:25 PM

2023-06-22T23:25:34-04:00

Facebook Page!

Response by PO2 Gerald Witters made Jun 23 at 2023 12:02 AM

2023-06-23T00:02:15-04:00

go back to the Health evet app for medical communication.
the va.gov app is bad and too hard to use. setting up an account is too hard. i tried to submit an id photo and it kept getting denied and telling me to go the the post office for them to upload a photo and a specific time that i was not able to make. why can I go to The local VA office to do this. why cant there be down loadable ditections to get an account created. i am a visual person who can imitate but not connect hearing and put in computyer. logging on is a pain in the ass and i have not been able to see or communicate with my providers yet since i started using it 8 months ago when i moved to Oregon. Meds are not easy to do either and sometimes i thank im goint to run of seizure meds ( i keep having them too often and scated of running out , dont even get me started with hte psych meds)

Response by SPC Lori Lebruska made Jun 23 at 2023 12:50 AM

2023-06-23T00:50:06-04:00

Secure messaging is great. ✔️ I would love to be able to request appointments online and also check in to appointments online. Thank you! :)

Response by Cpl James Thomas made Jun 23 at 2023 2:15 AM

2023-06-23T02:15:55-04:00

Digital tools for VA Loan, health monitors for veterans who need it, a tool that covers all benefits and deals for veterans, where to get help with any veteran related issues (especially prosthetics and dental which are difficult to deal with among others), travel pay without having to upload proof of attending your appointment and a 30 day limit now to submit them, easier medication refill and requesting, legal and financial assistance that is easy to use. The one I use the most and is the most helpful is the myhealthyvet.va.gov website as it allows me to easily contact my doctors office, refill meds and see appointments.

Response by Cpl James Thomas made Jun 23 at 2023 2:19 AM

2023-06-23T02:19:28-04:00

Response by SSG Rachel Luckett made Jun 23 at 2023 4:49 AM

2023-06-23T04:49:47-04:00

I use my healthy vet . com the most. I wish accessing travel pay quicker than the eight months to be reimbursed should have it's own digital or automated experience that was instant.

Response by Capt Mike Nicholson made Jun 23 at 2023 7:40 AM

2023-06-23T07:40:35-04:00

Digital Experience, how about lets improve the Face to Face experience. I have had no success or quality care with the digital interface. I am tired of hearing about digital everything. The personal care is being left behind due to the focus of everything going digital. Do you know how many Doctors I have gone through in my Team at the VAMC in the last 10 years...EIGHT! Digital, forget digital. How about consistent quality care, lets get that right, then we can talk about digital.

Response by PO2 Colleen Fraser made Jun 23 at 2023 7:51 AM

2023-06-23T07:51:17-04:00

By digital tools I am going to assume you mean websites or programs. What I would like to see is assistance in obtaining quality, up to date hardware, tablets, phones, desktops or laptops and education/support for using these. There could be different levels for different incomes and needs. A homeless vet might need a phone and service paid for, but others might only need the education/service in setting up the programs and sited used by the VA. As a woman I get asked at every appointment if I was sexually abused, why can't everyone be asked if they have the electronics and knowledge to interact with the VA?

Response by Sgt James Laufenberg made Jun 23 at 2023 8:37 AM

2023-06-23T08:37:42-04:00

I thin k what va has for this is just fine ty

Response by PO3 Ruby McDonald made Jun 23 at 2023 8:42 AM

2023-06-23T08:42:53-04:00

I would like the Kiosks reinstated; they allow veterans to check-in for appointments, update address/ personal information and file travel claims. Phone lines need to be revamped; there has been too many problems with reaching the VA. There are more issues, however these are things that I deal with on a daily basis.

Response by PO2 Anthony Price made Jun 23 at 2023 8:56 AM

2023-06-23T08:56:37-04:00

I use the online check in tool and digital text reminders for my appointments. It could be easier to view my health record and I know that the VHA is working on improving the Electronic Health Record Vista is long past its prime.

Response by PO1 M.J. Shute made Jun 23 at 2023 9:04 AM

2023-06-23T09:04:51-04:00

I like the emails that I get listing my VA appointments, as that's another way to keep up with them. I also get text reminders when my RX's are due to be refilled, although it's always sooner than when they can actually be refilled. It does remind me to keep an eye on that RX. I also like the option to check in on my phone prior to my VA appt.

Response by Josh Woodard made Jun 23 at 2023 9:07 AM

2023-06-23T09:07:07-04:00

I would like to see the long-awaited rollout of the new medical records system to streamline medical clinical and documentation, to help make our system as efficient as possible to serve our Veterans.

Response by Josh Woodard made Jun 23 at 2023 9:11 AM

2023-06-23T09:11:44-04:00

Response by CPL Megan Brown made Jun 23 at 2023 9:52 AM

2023-06-23T09:52:15-04:00

The online user face to work more like a MyChart platform for healthcare.

Response by PO2 Chris Ward made Jun 23 at 2023 10:00 AM

2023-06-23T10:00:29-04:00

I would like the people who are currently serving veterans to effectively utilize the tools currently in place and feel empowered to make decisions to better serve the Veteran.
However; The double-edge sword of digital tools can have the negative net affect of removing the compassion, critical thinking, and problem solving when serving Veterans.
Digital Tools need to be effectively utilized by the people using them.

But to the point of the question, I It would be nice to have on-line ordering of durable medical goods.

Response by SPC Tina Moore made Jun 23 at 2023 10:07 AM

2023-06-23T10:07:44-04:00

Change travel pay to be included in check-in on appointment. It is not easy doing the go here and sign in, wait for code, click new link, find appointment not listed, appeal decision and boom forgotten. Travel pay never happens. Sometimes 3 lines of code in the programming is worth its weight in gold.

Response by SPC Ashley Hoppe made Jun 23 at 2023 10:57 AM

2023-06-23T10:57:35-04:00

As a primary care provider in the VA I would love to see iPads or other electronic devices that would enable patients to complete (or decline) the multitude of check-in questionnaires we have while in the waiting room. Ideally this would automatically upload to the chart before they are called back for vitals checks and would significantly improve our ability to increase our efficiency while saving time so we can deal with more of their concerns.

Response by SPC Christopher Hallera-Cavanez made Jun 23 at 2023 11:12 AM

2023-06-23T11:12:30-04:00

Nothing else. Whatever is available through technology (digital/online) or in person.

Response by SPC Juanita Willis made Jun 23 at 2023 11:37 AM

2023-06-23T11:37:21-04:00

I use the check in process and honestly i don't think it's very user friendly for our more mature veterans. I really believe they should be considered first when making all of the changes to tools they use. Just my 2 cents.

Response by SGT Donald Jares made Jun 23 at 2023 11:50 AM

2023-06-23T11:50:11-04:00

I use the VA phone app and I feel it is very helpful.

Response by CPL Connie Simmons made Jun 23 at 2023 12:13 PM

2023-06-23T12:13:59-04:00

Put locations/clinic on appointment notification

Response by PFC Joy Cook made Jun 23 at 2023 12:45 PM

2023-06-23T12:45:26-04:00

All of them. Without a computer it is difficult to increase or improve digital skills.

Response by PFC Joy Cook made Jun 23 at 2023 12:46 PM

2023-06-23T12:46:45-04:00

All of them. Without a computer it is difficult to increase or improve digital skills.

Response by CPO George Karsgor made Jun 23 at 2023 1:13 PM

2023-06-23T13:13:05-04:00

how about a phone book with actual working numbers answered by humans not A.I or robots

Response by SPC Henry Kondrat made Jun 23 at 2023 1:33 PM

2023-06-23T13:33:54-04:00

The VA web portals and information resources have improved over the years, so I can say that it’s helping..it isn’t perfect, but it’s better than where it all was when I moved from one state to another 20 years ago, (I won’t argue that it can be better).

As different online resources are made available for us through the VA and 3rd party vendors, I find that data protection is high on my list. Though nothing is foolproof, and we have no control over vendor breaches, I do what I can. I have annual subscriptions for my VPN client and o365 to limit my data being harvested, (if your email is “free”, then you are the product). On the browser side, I keep them as up to date as possible…and if I’m trying to limit cookies etc, I use DuckDuckGo’s browser.

For health and fitness…which I’m always being reminded I need to do more of…I have apps on my iPhone and Apple Watch to keep me moving…and yes, if it’s a free app…(so I am the product..and so is the data I generate)…so I opt out where I can for the personal information and “help us make a better product” check box is always “unchecked”.

Response by SPC Regenia Washington made Jun 23 at 2023 1:41 PM

2023-06-23T13:41:47-04:00

The pharmacy app has a few kinks that still need to worked out. It is a delay in the delivery of medication if you order you medication more than 14 day before they are due to be refilled.

Response by CW3 Willie Mapp made Jun 23 at 2023 1:53 PM

2023-06-23T13:53:31-04:00

More money.

Response by PO1 Barry Noyce made Jun 23 at 2023 2:30 PM

2023-06-23T14:30:00-04:00

I check my prescriptions and order on line. Very handy. Other than that, I would rather have people.

Response by SR David Sanders made Jun 23 at 2023 3:07 PM

2023-06-23T15:07:09-04:00

I use MyHealthyVet to communicate with the VA. Microsoft Word on my laptop. And Google products on my cellphone.

Response by SP5 Ebonne Brown made Jun 23 at 2023 4:44 PM

2023-06-23T16:44:21-04:00

Maybe a way to closely track legislation that might impact and/or change veterans benefits. Such as an early notification feature on an app. I know a lot of times I miss new developments because they're buried in headlines or in my inbox.

Response by SSgt Kris Lewis made Jun 23 at 2023 5:02 PM

2023-06-23T17:02:22-04:00

How bout on the VA app a spot to track your claim down to who’s desk it is sitting on in the process. 9 months of seeing gathering evidence just doesn’t get it. It really should be more detailed.

Response by CPL Thomas Dixon made Jun 23 at 2023 5:48 PM

2023-06-23T17:48:02-04:00

The only "Digital Tool" I utilize is for ordering my Meds. I like being able to go on-line and do this verses calling or having to go into a Pharmacy. Granted you do need to make sure that you order before you are out. I order when I have about 2 weeks left of Meds. I even get e-mails telling me that they have mailed them out to me, so I can keep an eye out for them.
Actually, I do use one other "Digital Tool". I utilize the E-Mail app to talk to my doctor. Of course I only use this for non-emergency items.

Response by PFC Cory Odonoghue made Jun 23 at 2023 9:32 PM

2023-06-23T21:32:26-04:00

Digital tools are so important, and make accomplishing tasks so much easier and faster. What I would like to see is an app that encompasses all of veterans' needs. All downloadable medical records, military records,education, benefits, VA health records, retirement, disability, contact info for support on all topics, events, offers and discounts, live chat, and anything else that may be helpful to vets. The current system is slowly getting better, but it's still quite difficult to find answers or help with many things.

Response by PO3 Kevin Adams made Jun 23 at 2023 9:48 PM

2023-06-23T21:48:25-04:00

I have a good VA Rep in Missoula. But I would like to have access to my records without a big hassle or months of waiting. I asked for a updated medal paperwork and 3 years later they sent it to an old address that I moved 2 years ago. So I couldn't change my address even after a few phone calls.

Response by SN Jack Stillman made Jun 23 at 2023 10:13 PM

2023-06-23T22:13:50-04:00

I am a dinosaur technology speaking. No computer skills and very little phone time to get skill only have a phone since 2017
I have an iPad from the veterans administration by the way you must make one video visit per 6 months to keep your iPad
There needs to be a simpler way for elderly people to be able to do things online
The veterans administration is a quagmire and without help an elderly person will be totally lost I am 66 and I am hard-headed and persistent is the only way I was able to negotiate the veterans benefits administration.
Please we need a computer for the elderly because technology was invented just to confound us LOL
One other thing always promptly respond and send paperwork back according to the va timetable.
If you do not respond they will take all benefits until you do respond LOL
God bless you all

Response by PO2 Anne Daves made Jun 24 at 2023 2:47 AM

2023-06-24T02:47:52-04:00

Text reminder notifications of appointments as I don't think these are used yet. I get emails for some appointments, but not all. I have used the myhealthevet to contact my team, but that isn't as easy as it could be, and it could be a lot more user friendly.

Response by Sgt Donald Cook made Jun 24 at 2023 2:56 AM

2023-06-24T02:56:26-04:00

The My HealtheVet website (http://www.myhealth.vet.gov) and Video Connect appointments are both excellent digital tools. The My HealtheVet website empowers Veterans to refill prescriptions, keep track of their appointments, talk to their healthcare professionals via secure messages, and view, print, or download their medical records. Video Connect appointments empower Veterans to conduct medical appointments in the comfort of their homes. I believe in the importance of these tools so much that I am creating a California nonprofit called "PCs for Vets" (http://www.pcsforvets.org) to provide Veterans with the tools (cell phones, laptops, iPads, PCs, and Internet Access) they need to access these vital resources (and teach them how to use them). My motto is "Empowering Veterans Through Technology".

www.myhealth.vet.gov)

Response by Cpl Rosemarie SantaAnna made Jun 24 at 2023 9:45 AM

2023-06-24T09:45:07-04:00

phone call...
Wanted leave message for Specialist of Liver...
Answered, but was told @7:47 that I had to call back at 8 am to leave message...

Response by PFC Maria Anguiano made Jun 24 at 2023 10:08 AM

2023-06-24T10:08:49-04:00

All technology

Response by SGT Clyde Chaffee made Jun 24 at 2023 11:14 AM

2023-06-24T11:14:18-04:00

I use the VA portal, and mobile app for renewing my perscriptions.

Response by PO2 Cory Weidner made Jun 24 at 2023 12:13 PM

2023-06-24T12:13:31-04:00

would like to have ready access to online chat feature with PCP

Response by CPL Leslie Johnson made Jun 24 at 2023 12:43 PM

2023-06-24T12:43:50-04:00

As a disabled pregnant veteran, it has been an endless pain in the ass not having a physical insurance card for my maternity care appointments which are all outside of the VA Hospital and ran through VA CCN (Community Care Network).

The CCN is awesome at taking care of us but out in the community I can't tell you how many times I show up for an ultrasound or labwork at the same hospital I have all my prenatal appointments at and I get lectured on how I need to go to a VA Hospital for a cervical check or ultrasound or GD screen when in total reality the whole purpose of me going elsewhere is because VA Hospitals don't deliver babies. It's infuriating and it often extends my appointments by literal hours. It's like an extra battle to be pregnant and get VA care covered.

I think a lot could be done to make assistance and proof of insurance more available to pregnant veterans so that our experience isn't so stressful. It's pretty shocking how often hospital administrators talk to me like I'm an idiot and at the wrong hospital. I've honestly never felt so unwelcome as I do being pregnant and a veteran. This needs to change. In every single situation they eventually find my VA authorization in their system but because the VA provides ME no physical proof I'm constantly getting a run around even when visiting the same hospital but different departments. There needs to be an easier way to make this possible and digital tools could totally be a part of the solution.

Response by SrA Kimberly Schroeder made Jun 24 at 2023 1:53 PM

2023-06-24T13:53:49-04:00

Less digital and more humans. I feel like the more digital options the VA has and uses, the more lost the veterans get in the system. I recommend paying those who work for the VA MORE money and simplifying the technology with high quality, user friendly options. Equip those who serve our veterans with the tools they need and the pay they deserve.

Response by SPC Private RallyPoint Member made Jun 24 at 2023 1:53 PM

2023-06-24T13:53:55-04:00

I would like to improve my experience in programming languages such as python, PowerShell, JavaScript, and C++. This will allow me to be an efficient team member.

Response by SPC Private RallyPoint Member made Jun 24 at 2023 1:58 PM

2023-06-24T13:58:49-04:00

I would like to improve my skills in programming languages such as Python, Java Script, PowerShell, and C++ as it will allow me to be an efficient team member.

Response by Cpl Paul Lombardo made Jun 24 at 2023 10:21 PM

2023-06-24T22:21:48-04:00

how do I apply??

Response by PVT Lydia Rivera made Jun 25 at 2023 4:53 AM

2023-06-25T04:53:49-04:00

I want the ability to get medical records that are accurate. I have had someone else’s records sent to my surgeon and random medical codes used to document services. Causing lack of trust

Response by SSG Rafael R. Rodriguez Sr. made Jun 25 at 2023 11:50 AM

2023-06-25T11:50:14-04:00

We Don't Need Digital Tools. We need to hire more skilled workers. Workers that have Patience for us "Old Folks" who are hard at hearing, grouchy, and for some are not up to date with technology as the newer generation. These workers have to have Empathy for us, because they, most likely have not been in our shoes, and don't know our situations or life events. How are we suppose to transpire this information over a Digital Tool? I don't understand when I call to refill my presciptions, I have to do this every 30 days. Why can't they just fill them for 90 days. I am tired of dealing with the automated system stating they are going to send me a 90 supply and then I receive only a 30 day supply.

Response by PO3 Lara Lynn made Jun 25 at 2023 1:05 PM

2023-06-25T13:05:51-04:00

More records available to vets online, rather than waiting months (or YEARS) to receive them.

Response by Sgt Andrew Dutcher made Jun 25 at 2023 10:54 PM

2023-06-25T22:54:54-04:00

I use VA.gov for most of my veteran needs.

Response by Sgt Thomas Johnson made Jun 25 at 2023 11:21 PM

2023-06-25T23:21:57-04:00

I use many Digital tools. Image and video tools, especially sound tools. I Also use 3D tools, electronics tools, frequency spectrum tools, electronic circuit tools, electronics curcuit analysis tools. 3D brain mapping tools. MRI, MRA, SPECT information analysis tools. It would be great to be a le to have free access to free version of better scientific tools.

Response by SPC Rick Price made Jun 26 at 2023 2:06 AM

2023-06-26T02:06:52-04:00

Submitting claims online and communicating with my primaries through VAs communication system.

Response by CPO Bill Haarer made Jun 26 at 2023 8:56 AM

2023-06-26T08:56:33-04:00

I think we are to focused on the digital aspect and not focused enough on the human to human interaction.

Response by AN T A made Jun 26 at 2023 9:17 AM

2023-06-26T09:17:01-04:00

I'd like to see low cost or free internet for veterans.

Response by MSgt David Hulgan made Jun 26 at 2023 12:11 PM

2023-06-26T12:11:28-04:00

Need contact to keep up with individual needs. Everyone is different and has different needs. A great idea would be more military oriented pharmacists located in remote areas, so we can use our military cards to receive medicine. We are too far from a military base. We have Tricare for Life Express Scripts. Takes too long for shipping to always get necessary items. Getting older and many conditions change. Prescriptions constantly change. I know there are places like Walgreens that a person can go to - but there are copays and that is not free. Military members deserve their free medicine. I had issues from VA that didn't give me a higher disability. Had to go to a lawyer that only charged a fee if they won. Discovered entitlements that spouse wasn't receiving for years! They got a big chunk of money from that. Shouldn't that money to lawyer be refunded to me? Went from 20% to 90% disability because VA did not approve. Should have 100%. I have problems functioning normally from constant pain. My wife is typing this for me. I don't go to the VA anymore. The VA is too far away. For years, my wife paid for our insurance until I could apply for Medicare. Enough said. Thank you for listening.

Response by A1C James Gust made Jun 26 at 2023 1:21 PM

2023-06-26T13:21:04-04:00

fill prescriptions online. Message with dr.

Response by LTC Steve Greaf made Jun 26 at 2023 3:50 PM

2023-06-26T15:50:47-04:00

Text reminders are great and should continue. Improvements need to be made to the website. To me, it is very hard to find information which you may need related to health care.

Response by LTJG Patrick DeShon made Jun 27 at 2023 10:32 AM

2023-06-27T10:32:42-04:00

I use the MyHealth eVet but I find the test results are far behind commercial online chart tools. I'd like to be able to have a dashboard of current test results side by side with the ability to see any progress or trends with click through or toggle of specific results history.

Response by SP5 Kenneth Ayers made Jun 27 at 2023 11:12 AM

2023-06-27T11:12:09-04:00

Digital can be a pain, but they are a quick way to get to your dr. I use all of them and they do help in keeping you off a wait time on the phone.

Response by SSG Bruce Fontaine made Jun 27 at 2023 11:33 AM

2023-06-27T11:33:56-04:00

My HealtheVet is a valuable tool for accessing my records, contacting the doctors and renewing prescriptions.

Response by LCpl Lawrence Kelly made Jun 27 at 2023 2:37 PM

2023-06-27T14:37:45-04:00

A lap top computer, would make my life so much easier. I am a real estate appraiser and having a lap top instead of a pad and pencil would be great

Response by SSgt Private RallyPoint Member made Jun 27 at 2023 4:12 PM

2023-06-27T16:12:13-04:00

How about apps that don't suck. The VA gets plenty of money in funding from the federal government. Government agencies should have the absolute best of technology. Sadly, they don't work properly half of the time or they are not intuitive.

Response by SGT Andrea Hall made Jun 27 at 2023 6:12 PM

2023-06-27T18:12:36-04:00

I use the VA app. It works well. Effective and efficient. I am very impressed.

Response by A1C James Johnson made Jun 28 at 2023 2:08 AM

2023-06-28T02:08:34-04:00

I love my homeVA clinic. The new apps have been great for quick easy communication with every department. If I had to offer a suggestion, there has been numerous times the system has been down. More resources into building the network to prevent this. Overall no complaints. I can only speak from my own experiences but I see the VA trying and changing for the better. Enrolled since 2012.

Response by MSgt Robert Wray made Jun 28 at 2023 2:39 AM

2023-06-28T02:39:48-04:00

I like face to face, so if I have any questions they can be answer by a real person, not a machine that don't understand the questions being asked.

Response by PO3 Cary Ziegler made Jun 28 at 2023 6:30 PM

2023-06-28T18:30:40-04:00

I use every digital tool the VA offers. I love that I can email my doctors rather than calling and leaving a message. I also like that I can request refills and appointments online. I hate calling the VA and waiting on hold, so any digital tool is a plus for me. I also use the online process for filling out forms and applying for benefits. I find the process easy and user friendly.
Now if there were a portal directly to chat with a patient representative, that would be amazing. It would streamline the process, there would be a record of the conversation, and there could even be a team who works remotely so the advocates at the hospital aren't overwhelmed with patients and phone calls. This could be implemented all across the US. Companies across the globe have been implementing chat portals for customer service and it has improved service times and customer satisfaction. The VA would benefit from using the same tools, not just in patient advocacy. Also, as patients get younger, digital tools such as these will be in higher demand as the younger generations are much more likely to use them.

Response by SPC Jaydie-Ann Cooper made Jun 28 at 2023 9:22 PM

2023-06-28T21:22:55-04:00

The digital tools I use to enhance my veteran experience are:

1. Mobile Applications: Mobile apps tailored for veterans can provide easy access to resources, benefits information, healthcare services, mental health support, and community engagement. Example VA.gov

2. Online Portals: User-friendly online portals can simplify administrative tasks, allowing veterans to access and manage their benefits, claims, appointments, and other relevant information. Example: ebenefits.gov

3. Telehealth Services: Virtual healthcare platforms enable veterans to receive medical consultations, therapy sessions, and follow-up care remotely, improving accessibility and reducing travel requirements. Example: VA video connect

4. Education and Career Tools: Digital tools that offer educational resources, job search assistance, skill development programs, and networking opportunities can help veterans transition to civilian life and find meaningful employment. Example: VA.gov

5. Social Support Platforms: Online communities and support networks specifically designed for veterans can foster connections, provide mentorship, and offer a safe space to discuss experiences and seek guidance. Example: Rallypoint

6. Personal Finance Apps: Digital tools for budgeting, tracking expenses, and managing financial resources can aid veterans in planning for the future, maximizing benefits, and making informed financial decisions. Example USAA financial planner

These are just a few examples.

Response by SGT Angelita Padua Sanchez made Jun 28 at 2023 10:46 PM

2023-06-28T22:46:33-04:00

ebenefits and myhealthevet are the most used by veterans and my prefered ones

Response by Sgt Jerry Wiseman made Jun 29 at 2023 6:43 AM

2023-06-29T06:43:44-04:00

My digital health record helps me to keep track of my appointments and medications. I am able to learn about local events open to veterans and hours to attend. I enjoy reading the newsletters which informed me of legislation for veterans which I then contacted my state representative about.

Response by PO3 Latrina Mccall made Jun 29 at 2023 9:48 AM

2023-06-29T09:48:41-04:00

App that combines accesss to military health insurance and benefits

Response by LCDR Ann Holmes made Jun 29 at 2023 1:47 PM

2023-06-29T13:47:40-04:00

Please find a name for your veterans health records that is not so easily confused "MyHealtheVet" needs to be spelled out when spoken over the phone as it sounds like "My Healthy Vet."

Response by Sgt Clarence Couch made Jun 30 at 2023 3:16 AM

2023-06-30T03:16:25-04:00

make it easier to log on and use your eservices.

Response by SSgt Private RallyPoint Member made Jul 1 at 2023 10:02 AM

2023-07-01T10:02:05-04:00

I appreciate a localized and customizable digital dashboard with information pertinent to the VA services I use. A one-stop-shop instead of trying to hunt through a waterfall of links to finally find the information I'm looking for. Easier said than done, with all the information available, hence the option to customize your own dashboard.

Response by CPL Michael Peck made Jul 1 at 2023 6:32 PM

2023-07-01T18:32:27-04:00

Just as long as I can get my services needed, I hope all new digital tools help me and other Veterans.

Response by SSG Private RallyPoint Member made Jul 2 at 2023 2:39 PM

2023-07-02T14:39:22-04:00

I'm personally good on my digital experience with the VA. I'm sorry if that doesn't do a lot for the information you're seeking. Maybe some veterans not blessed with electronics would feel differently?

Response by CPT Floyd Marsh made Jul 2 at 2023 4:15 PM

2023-07-02T16:15:58-04:00

Local community based clinics are a Godsend and so convneient (mine is 4 miles from home and mail facility is 24 miles in Phoenix area). Such a common sense solution to VA medical service. Glad they were finally implemented a few years back. My digital tool suggestion to complement this physical infrastucture is making direct phone contact to the local clinic and staff rathe thst beign routed through the general switchboard and waiting for and dealy with a return secured message.
Floyd Marsh
CPT, USA COE

Response by MAJ Private RallyPoint Member made Jul 4 at 2023 7:04 PM

2023-07-04T19:04:27-04:00

Yeah, NONE, in fact we've got technology overload. Make what we've already got user-friendly. Stop flushing resources in worthless I.T.

Response by SPC Patrick Dwyer made Jul 5 at 2023 2:14 PM

2023-07-05T14:14:26-04:00

Being able to reschedule an appointment after its canceled by looking at an availability calendar would be much more convenient then calling and scheduling one.

Response by Sgt Mary Currin made Jul 5 at 2023 6:47 PM

2023-07-05T18:47:58-04:00

I'm a 62 yr old veteran fighting for unemployability. I have had both knees replaced ( 4 surgeries total) and am having back issues. I have had to retrain myself for battle dealing with these issues. There is not one preferred place I would recommend over another. Just keep trying!

Response by SA Ron Ben-Dov made Jul 5 at 2023 7:57 PM

2023-07-05T19:57:51-04:00

I use Va.gov and myhealthevet

Response by Crystal Jones made Jul 6 at 2023 11:46 AM

2023-07-06T11:46:56-04:00

More digital classrooms and online educational resources.

Response by Sgt Shi Breedlove made Jul 9 at 2023 1:37 PM

2023-07-09T13:37:48-04:00

HI, I USE THE VA.GOV WEBSITE AND MHV. MHV COULD BE STREAMLINED A BIT AS IT IS SOMEWHAT CUMBERSOME. THE TEXT MESSAGES ARE BIZARRE. I HAVE RECEIVED SEVERAL TEXTS ADVISING ME OF SOONER APPTS. EACH TIME EVEN THOUGH I RESPOND IMMEDIATELY, THE APPTS ARE NO LONGER AVAILABLE.

Response by Sgt Shi Breedlove made Jul 9 at 2023 1:44 PM

2023-07-09T13:44:46-04:00

ALSO, I AM CATCHING UP ON EMAIL AT THE MOMENT AND READING MULTIPLE ISSUES OF VA NEWS. AT LEAST 50% OF THE TIME WHEN I CLICK ON A LINK TO "LEARN MORE" ABOUT SOMETHING, THE PAGE IS NOT AVAILABLE. THESE ARE NEWSLETTERS THAT ARE ONLY LESS THAN 2 MONTHS OLD. VERY DISAPPOINTING! ANYONE ELSE HAVE THIS ISSUE?

Response by SFC Ricky Gardner made Jul 10 at 2023 2:38 PM

2023-07-10T14:38:10-04:00

VA.GOV has improved greatly!

Response by Cpl Joseph Ibbetson made Jul 12 at 2023 9:36 PM

2023-07-12T21:36:32-04:00

A digital tool where veterans can talk to each other, share tips, stories, and have a bit of community. Something kind of like a forum? But maybe a little bit more issuer friendly… almost like social media, but specifically for veterans. I always find It nice to talk to veterans and meet new brothers and sisters and share stories

Response by CW3 William Robertson made Jul 13 at 2023 3:50 PM

2023-07-13T15:50:54-04:00

Antivirus for personal laptop.

Response by Pvt Nicholas Bubalo made Jul 14 at 2023 1:06 AM

2023-07-14T01:06:38-04:00

Would like a tablet or cheaper internet services but not to go by income

Response by SPC Jaron Joseph made Jul 14 at 2023 5:21 PM

2023-07-14T17:21:03-04:00

Free cellular service for veterans. Free internet for veterans. Free streaming services for veterans.

Response by Cpl Richard Kochon made Jul 14 at 2023 6:27 PM

2023-07-14T18:27:36-04:00

Well, in 1977 we would kick the shit out of him...did I say that.

Response by Capt Private RallyPoint Member made Jul 17 at 2023 4:48 PM

2023-07-17T16:48:12-04:00

I would like to see some voice activated options to route you to the clinic you are trying to call vs waiting on the operator then waiting on the front desk of that clinic. USAA does a great job with this. It handles most of the transfer to correct departments.

Response by Frances DeLuca made Jul 23 at 2023 7:55 PM

2023-07-23T19:55:36-04:00

Thanks for sharing this.

Response by Frances DeLuca made Jul 23 at 2023 7:57 PM

2023-07-23T19:57:02-04:00

I haven't utilized the VA before. But have recently claimed my past benefits.

Response by SPC John Tsutsui made Jul 26 at 2023 11:09 AM

2023-07-26T11:09:22-04:00

I use digital resources available for scheduling and appointments. Even though it may be months out. Having timely access to medical resources is lacking.

Response by PO1 Robert Gomez made Jul 27 at 2023 11:46 PM

2023-07-27T23:46:49-04:00

Technology. I use the VA portal and VA app constantly

Response by RallyPoint News made Aug 1 at 2023 3:51 PM

2023-08-01T15:51:26-04:00

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Response by SFC Armand Davis made Aug 5 at 2023 5:55 AM

2023-08-05T05:55:26-04:00

There should be a program similar to the Affordability Connectivity Program (ACP) specifically for Veterans. I have discovered after going through some financial troubles that there are plenty of assistance programs for veterans. Had I had that information a long time ago, I could have avoided a lot of pain and struggles. Digital access to information is extremely important these days. Especially for veterans. So if was is a program that offers free tablets and smartphones automatically to veterans, many situations could be avoided.

Response by 1SG Andre Judkins made Oct 12 at 2023 9:05 AM

2023-10-12T09:05:22-04:00

The only tool I know of is Myhealthy Vet to send messages to your provider and reorder prescriptions. Outside of that the VA still have a long way to go to improve the veterans experience. Trying to get appointments to been seen is very challenging. When you have an issue that need urgent care it takes weeks to see a PCP and coordinate to see a specialist. I typically go to an outside provider and specialist our see me immediately. outside Urgent Care and Emergency Room visit I hope the VA will come up with a plan to cover these services and communicate to the veterans how to use these outside services. Finally, Care in the Community is broken at some facilities with thousands of veterans either delayed or become lost in the process. I know staffing is working hard but the process is not working for a large majority of veterans. VA doctors are sending more and more veterans to the community and care is being greatly delayed. Overall my personal experience has been mixed. Some good some bad. I find when a department have have well defined processes and communicate them clearly to staff and veterans the veterans experience is much better. On the other hand when processes are not defined and communicated well veterans feel they get the run around and end up in the Patient Advocate office trying to get some assistance on what they medically need. When this happens it boggs down multiple VA staff to respond to the veterans concerns. These concerns number in the thousands each year, image the man hours that can be saved and used for other veterans care.