What do you "customer" find as the most challenging when receiving service from your S-1/Pers Office?

SFC Toby Northen — Sun, 12 Apr 2015 15:32:53 -0400

Response by Capt Richard I P. made Apr 12 at 2015 3:45 PM

Capt Richard I P. — Sun, 12 Apr 2015 15:45:04 -0400

That they don't have to perform well to retain me as a customer.

Response by SGT Mark Rhodes made Apr 12 at 2015 5:40 PM

SGT Mark Rhodes — Sun, 12 Apr 2015 17:40:40 -0400

Getting the time to come and do what they need from us.

Response by Sgt Aaron Kennedy, MS made Apr 12 at 2015 6:57 PM

Sgt Aaron Kennedy, MS — Sun, 12 Apr 2015 18:57:31 -0400

Being called a customer.

The first time it happened to me on Quantico in 1999, after having been at a FMF unit for 4+ years, I was on the verge of losing my bearing. Had I not been warned that "Quantico was not the Fleet" I would have.

I'm not sure what to call the relationship, but "customer" isn't it. I think "hostage" or "victim" is much closer, and I love my admin/personnel guys.

There are two times I need to see them. When I need to see them, and generally speaking, I was treated like it was an inconvenience for them (this was on Quantico, not in the Fleet). I get it. We're all busy. But I don't come to your office to shoot the $^$. It's on the other side of base. I don't come there because I want to. I come there because I need to.

The other time is when S-1/Pers needs me. Then I'm expected to drop everything, because it's of utmost importance, when last week I was told "Do you have an appointment?" Again, I get you have a job to do, and I'm now holding you up. But just because it's personal, doesn't make it important.

Response by BG David Fleming III made Apr 12 at 2015 7:42 PM

BG David Fleming III — Sun, 12 Apr 2015 19:42:31 -0400

When you bring administrative problem to their attention, they immediately assume that you don't know what you're talking about or you did it wrong. Most soldiers don't contact the S-1 shop unless as a last resort because of that attitude.

Response by SFC Private RallyPoint Member made Apr 13 at 2015 2:16 PM

SFC Private RallyPoint Member — Mon, 13 Apr 2015 14:16:36 -0400

From the S-1 perspective, I believe in providing great customer service and assisting the customer to the best of my ability. I've worked in a BN S-1, PSB and G-1.

Response by PV2 Private RallyPoint Member made Apr 17 at 2015 4:05 PM

PV2 Private RallyPoint Member — Fri, 17 Apr 2015 16:05:46 -0400

The ones that don't want to be told that they've misread a regulation.

Response by SSG Private RallyPoint Member made Apr 22 at 2015 7:14 PM

SSG Private RallyPoint Member — Wed, 22 Apr 2015 19:14:38 -0400

going from a customer of the S1 as a 13D on active duty, and not having anything in the system when I cleared for my ETS( all that is on my 214 is due to my personal records keeping) to being the S1 in the reserves, and working for reserve and active units, I've seen both sides and can say it differs from unit to unit.. So don't count out all AG for one units practices

Response by SFC Jerome Wright made Apr 26 at 2015 11:37 AM

SFC Jerome Wright — Sun, 26 Apr 2015 11:37:30 -0400

As a NCOIC of multiple S1's, I have to day that the biggest problem the S1 has are with Commission Officer. They continue to come into the office and speak with a SPC or SGT and expect that they should know every aspect of the AG world.

Response by SGT Bruce Harbison made Oct 24 at 2017 9:05 AM

SGT Bruce Harbison — Tue, 24 Oct 2017 09:05:33 -0400

On the other side the part for the S1 that,makes hard for us is 3 things. People with rank trying to push what they want done to be done first before stuff we already have on our desk. 2nd is People with rank using rank when to cut the line in the S1 office especially,in,front of jr Soldiers (didnt work with me. I would tell you go wait your turn. I had a sign in book first come first served). Last people with promotion board packets at all levels waiting till day before a board to turn in stuff that both needs uploaded to file and thinking I would drop everything else that had time suspeneses to do a biard packet on them because they waited till day befire board. Sorry about misspellimg ect. im using a phone thats hard to type on.