What is reasonable response time for emails to senior NCOs and officers?

2017-03-21T23:34:04-04:00

Sent an email requesting assistance in recovering a report from the Wyoming National Guard last Thursday to an AGR readiness NCO and a Major and have not gotten a response. Wondering what I should do next.

Response by SGT Roger Mitchell made Mar 21 at 2017 11:55 PM

2017-03-21T23:55:54-04:00

If they work M-F and there's no out of office reply generally there should be atleast an acknowledgment the next business day. However, if they work in the field, etc. that could change. Send another message and request a read receipt- this will let you know that they have read it at least, then expect a reply within the next business day after read.

Response by SMSgt Lawrence McCarter made Mar 22 at 2017 1:56 AM

2017-03-22T01:56:59-04:00

If I find an Email was not responded to I may send a follow up or if its time critical I may even pick up the phone and call them. I'm diplomatic however keeping caught up on work also sometimes requires what ever follow up may be needed and I'm not bashful or nervous about it.

Response by SGT Private RallyPoint Member made Mar 22 at 2017 6:05 AM

2017-03-22T06:05:16-04:00

Business is business, pick up the phone and call the Senior NCO. If it is 100% work related and you have a time limited explain it. Be tactful.

Response by LTC Private RallyPoint Member made Mar 24 at 2017 1:48 AM

2017-03-24T01:48:59-04:00

SFC Bryson Amaral call. Sometimes people get a lot of emails that they miss them, are having email issues, forgot to put an out of office and are TDY, or they may just not do the whole email thing right. Calling should put you in touch with at least someone that can direct you to what you need.