LTC Private RallyPoint Member471476<div class="images-v2-count-0"></div>I have been on hold now for 55 minutes and just hearing the "if you'd like submit a ticket online". Well if I could do that I would not be calling....<br /><br />What are your helpdesk pet perves?What is your pet peeve with helpdesks?2015-02-12T09:14:00-05:00LTC Private RallyPoint Member471476<div class="images-v2-count-0"></div>I have been on hold now for 55 minutes and just hearing the "if you'd like submit a ticket online". Well if I could do that I would not be calling....<br /><br />What are your helpdesk pet perves?What is your pet peeve with helpdesks?2015-02-12T09:14:00-05:002015-02-12T09:14:00-05:00SGT Jim Z.471479<div class="images-v2-count-0"></div>Yeah that is one of mine other are not providing proper status updates.Response by SGT Jim Z. made Feb 12 at 2015 9:16 AM2015-02-12T09:16:21-05:002015-02-12T09:16:21-05:00MSgt Michael Durkee471487<div class="images-v2-count-0"></div>The worst "help desk" is the VA, because you can never seem to successfully get out of the telephone menu. Just when you think you're finally going to speak with someone, a message comes on telling you that all representatives are busy...call some other time. THAT, is the most aggravating - they don't even provide the opportunity to stay on hold until the next representative is available.Response by MSgt Michael Durkee made Feb 12 at 2015 9:21 AM2015-02-12T09:21:57-05:002015-02-12T09:21:57-05:00SFC Collin McMillion471488<div class="images-v2-count-0"></div>My pet perve........most help desk don't or can't help you so they transfer you to a different country where you can't understand what they are saying anyway!Response by SFC Collin McMillion made Feb 12 at 2015 9:22 AM2015-02-12T09:22:02-05:002015-02-12T09:22:02-05:00LTC Private RallyPoint Member471492<div class="images-v2-count-0"></div>Agents are "standing by". I think it is rough sitting behind a desk during the week imagine standing all day!Response by LTC Private RallyPoint Member made Feb 12 at 2015 9:25 AM2015-02-12T09:25:06-05:002015-02-12T09:25:06-05:00Sgt Aaron Kennedy, MS471511<div class="images-v2-count-0"></div>Phone trees.Response by Sgt Aaron Kennedy, MS made Feb 12 at 2015 9:33 AM2015-02-12T09:33:09-05:002015-02-12T09:33:09-05:00MSG Private RallyPoint Member471534<div class="images-v2-count-0"></div>A few years ago, I had bought a Dell laptop. It was very nice. Had it for about a week when it decided to give me the blue screen of death on power up. Called the help desk and was speaking to someone in India (first massive irritation). After explaining the problem, he stated he could have me fixed in 20 mikes...........after I pay an addition 200 bucks to get it fixed. So, I told him to have a nice day and hung up. Took the 600 dollar paperweight back to the store and got a full refund.Response by MSG Private RallyPoint Member made Feb 12 at 2015 9:44 AM2015-02-12T09:44:14-05:002015-02-12T09:44:14-05:00CW5 Private RallyPoint Member472782<div class="images-v2-count-0"></div>Most the time, my biggest pet peeve is that they don't speak good English. I have started asking where they are physically located. I'll work with a foreigner for help with a product I purchased in the USA, but not if they have trouble understanding me or vice versa.Response by CW5 Private RallyPoint Member made Feb 12 at 2015 8:51 PM2015-02-12T20:51:00-05:002015-02-12T20:51:00-05:00TSgt Joshua Copeland472792<div class="images-v2-count-0"></div>I own the help desk for my installation. It is thankless.Response by TSgt Joshua Copeland made Feb 12 at 2015 8:56 PM2015-02-12T20:56:07-05:002015-02-12T20:56:07-05:00SMSgt Lawrence McCarter5024155<div class="images-v2-count-0"></div>Having nothing but a mechanical voice answer You, then having to repeat things they got wrong even after repeating it again ! Sometimes their system is down but its only telling You to do things which even if You do still don't reach a live person. I should get paid for the time I'm wasting being on hold.Response by SMSgt Lawrence McCarter made Sep 14 at 2019 9:59 PM2019-09-14T21:59:04-04:002019-09-14T21:59:04-04:002015-02-12T09:14:00-05:00