Which government or VA resources could be improved by going digital?

2023-07-11T13:06:54-04:00

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From theSITREP: VA Payments Are Changing for Some Veterans and Dependents

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Response by SGT Private RallyPoint Member made Jul 11 at 2023 1:12 PM

2023-07-11T13:12:15-04:00

Thanks for the info.

Response by Maj Kim Patterson made Jul 11 at 2023 1:25 PM

2023-07-11T13:25:28-04:00

Prostate checks

Response by SFC Casey O'Mally made Jul 11 at 2023 2:48 PM

2023-07-11T14:48:35-04:00

The first true mass-produced (read: affordable) home computers hit the market in 1977, and began to saturate the market in 1979. In 1979, someone born in 1968 would have been 11 years old, and would be 55 today. Folks older than that did not really grow up with computers. Many are still not comfortable with them.

There are still a heck of a lot of folks in America - and on the VA's rolls - older than 55.

Just about any paperwork, records, databasing, or analytocal process can be streamlined and/or more available by making it digital. But as we move more and more things to the digital world, let's make sure we keep analog options. The are very few people that are COMPLETELY incompetent digitally. But there are plenty more who will be turned off by "online only" options and refuse to engage.

If my parents have to text to do anything, they simply don't do it. They even quit a doctor whose office refused to accept an old-school landline phone number because the office wanted to be able to text.

Let's not leave those folks behind.

Response by CPT David Gowel made Jul 11 at 2023 10:46 PM

2023-07-11T22:46:57-04:00

I get way too much paperwork with prescriptions sent to me by VA. Hopefully it's an easy fix to send an email with that info instead!

Response by PO2 Stacy Fugate made Jul 12 at 2023 5:49 PM

2023-07-12T17:49:17-04:00

Currently everything that I personally have needed is provided virtually.

Response by CMDCM Gene Treants made Jul 12 at 2023 5:55 PM

2023-07-12T17:55:10-04:00

This is the only way to go - we need to be fully digital, not writing and cashing checks. As a person who was born prior to the Korean War (barely), I believe the use of digital is NOT beyond the comprehension level of anyone today.

ATF needs to be fully digital so that I can use an antivirus program and eliminate it from the federal government.

Response by Sgt Pat Drosten made Jul 12 at 2023 5:56 PM

2023-07-12T17:56:07-04:00

Personally, I prefer digital over paper for basically everything. Electronic deposits are great as is the ability to refill prescriptions. I do enjoy human interaction ( on occasion) but so long as the platform is easy to understand and user friendly, I'm good with digital communication and services.

Response by SPC Michelle Thompson made Jul 12 at 2023 5:57 PM

2023-07-12T17:57:31-04:00

Mental health appointments, especially for those who don't have means of transportation

Response by PFC Tiffany Benedict made Jul 12 at 2023 5:58 PM

2023-07-12T17:58:21-04:00

Benefit letters are typically mailed each year. Having these sent by email to those who opt in would be beneficial and easy to access. This would likely save a bit of money. In addition, I know for me that one sheet of paper is the only piece I've ever saved.

Response by PO2 Candi Jones made Jul 12 at 2023 5:58 PM

2023-07-12T17:58:23-04:00

I think appointments could definitely be better if they go digital. It would make it a lot easier.

Response by PO3 Robert Talley made Jul 12 at 2023 5:58 PM

2023-07-12T17:58:49-04:00

Social Security.

Response by PO2 Daniel Clisham made Jul 12 at 2023 5:59 PM

2023-07-12T17:59:57-04:00

The amount of time you have to wait before you get an appointment. Mental health is making appointments 3 months out.

Response by PO2 Daniel Clisham made Jul 12 at 2023 6:02 PM

2023-07-12T18:02:14-04:00

Length of treatment programs for PTSD and substance use is only 30 to 45 days. The minimum amount of time should be 90 days. The VA is treating it like a factory. Get you in and out as fast as possible.

Response by SrA Gelene Beverly made Jul 12 at 2023 6:08 PM

2023-07-12T18:08:32-04:00

I think it would be helpful when you move to a new location to complete your own registration online so you can be assigned a primary care team etc without needing to go in and register in person especially since there’s really no way to give the new facility a heads up that you have to register for care there etc.

Response by SN Max Holmes made Jul 12 at 2023 6:12 PM

2023-07-12T18:12:58-04:00

Research non-invasive treatments (such as physical therapy) as being digital. Many times it is painful for veterans to travel due to service related conditions. My suggestion is to connect with a qualified professional virtually via webcam to try certain medical interventions together. If the patient is not responding to the treatment virtually, or prefers in patient treatment, then in-person treatment is and should be the treatment option.

Response by SN Max Holmes made Jul 12 at 2023 6:13 PM

2023-07-12T18:13:58-04:00

Research non-invasive treatments (such as physical therapy) as being digital. Many times it is painful for veterans to travel due to service related conditions. My suggestion is to connect with a qualified professional virtually via webcam to try certain medical interventions together. If the patient is not responding to the treatment virtually, or prefers in-patient treatment, then that treatment is and should be the treatment option, unless otherwise suggestion by their provider.

Response by SA Stuart vanderBloemen made Jul 12 at 2023 6:24 PM

2023-07-12T18:24:50-04:00

Department of records both medical and service

Response by MAJ Dallas D. made Jul 12 at 2023 6:28 PM

2023-07-12T18:28:58-04:00

The registration process for VA clinics. I moved and had to switch clinics and it should have been a simple phone call but I had to go I to the clinic and fill out the same paperwork again just to switch. It was very inefficient

Response by PO3 Keith Danner made Jul 12 at 2023 6:30 PM

2023-07-12T18:30:55-04:00

I think it would be extremely helpful if telephone, video, or in-person VA appointments could be scheduled online instead of calling or messaging medical staff. That way veterans would be able to see availability and align our availability making the process seamless. Ordering your prescriptions have moved to digital. It’ll be nice to see scheduling follow suite.

Response by PO2 Carmen Skarlupka made Jul 12 at 2023 6:43 PM

2023-07-12T18:43:25-04:00

Virtual overdose prevention center with real-time monitoring, detection and crisis response

Response by SSgt Brittany Arnold made Jul 12 at 2023 6:47 PM

2023-07-12T18:47:02-04:00

More medical screenings. It has been absolutely awesome being able to telecall mental health visits, and I think being able to to more or these things would be great. Especially for Veterans with PTSD, sometimes they don’t like leaving their caves.

Response by Maj Kurt Selko made Jul 12 at 2023 6:47 PM

2023-07-12T18:47:29-04:00

Some medical interviews/appointments, COVID and tele-medicine have caused improvements with seeking medical appointments. There are apps that can access hearing loss, I can automatically reorder medication and get new prescriptions. I think most other VA benefits are already digital, but need to be made easier to use.

Response by PO2 Carmen Skarlupka made Jul 12 at 2023 6:48 PM

2023-07-12T18:48:06-04:00

Closed captioning during VA telehealth appointments for hearing impaired veterans.

Response by Sgt Joseph Hutchinson made Jul 12 at 2023 6:51 PM

2023-07-12T18:51:39-04:00

Create virtual communities for home-bound veterans so they are able to share interests with like-minded veterans.

Response by TSgt Robert Kasprzak made Jul 12 at 2023 6:59 PM

2023-07-12T18:59:41-04:00

all of them!

Response by SMSgt Don Holland made Jul 12 at 2023 7:00 PM

2023-07-12T19:00:52-04:00

I enjoy receiving my VA benefit via Direct Deposit. I also find the ability to digitally file for Travel Reimbursement very beneficial.

Response by SrA Taylor Benton made Jul 12 at 2023 7:02 PM

2023-07-12T19:02:38-04:00

Mental health department

Response by SSG Ryan Jay made Jul 12 at 2023 7:03 PM

2023-07-12T19:03:35-04:00

Thank you for reaching out with an intriguing question about the potential benefits of digitalization in government and VA resources. As technology continues to advance at an exponential pace, there are indeed several areas where digitization could significantly improve efficiency, accessibility, and effectiveness. In this response, I will highlight a few key areas that stand to benefit from embracing digital transformation.

1. Citizen Services and Engagement:
By leveraging digital platforms, governments can enhance their citizen services and engagement efforts. Online portals and mobile applications can provide streamlined access to various government services such as applying for permits, licenses, or benefits. Furthermore, digital channels facilitate efficient communication, enabling governments to promptly notify citizens about important updates, emergency alerts, and policy changes.

2. Healthcare and Veterans Affairs:
Digitalizing healthcare and VA resources can bring numerous advantages to both patients and providers. Electronic Health Records (EHR) systems can improve information sharing, reduce medical errors, and enable seamless coordination between healthcare professionals. Telemedicine services can also expand access to quality healthcare for individuals in remote areas or with limited mobility, while also offering convenience and timely consultations for veterans who may struggle with physical visits to healthcare facilities.

3. Public Records and Document Management:
Governments maintain vast repositories of public records and documents. By digitizing these resources, agencies can ensure easier access, enhanced searchability, and improved preservation. Online platforms and databases allow individuals to retrieve information efficiently, saving both time and effort. Moreover, digitization enhances data security, reducing the risk of physical document loss or damage.

4. Election Processes:
Transitioning election processes to digital platforms can bolster transparency, security, and efficiency. Online voter registration, digital ballot submission, and electronic voting systems can help simplify the voting process, increase voter turnout, and reduce administrative burdens. Incorporating blockchain technology can provide added security and maintain the integrity of election results.

5. Government Procurement and Contracts:
Digitalizing government procurement and contract management processes can streamline operations and promote fair competition. By adopting e-procurement systems, governments can simplify bidding procedures, reduce paperwork, and enhance transparency. Electronic contract management platforms can streamline negotiation, approval, and monitoring processes, leading to greater accountability and efficiency in public spending.
It is worth mentioning that implementing digital solutions must be accompanied by robust cybersecurity measures to safeguard sensitive data and protect against potential threats.

In conclusion, embracing digital transformation in various government and VA resources holds tremendous potential for improving efficiency, accessibility, and citizen engagement. By adopting innovative technologies and leveraging the power of digital platforms, governments can create a more responsive, efficient, and inclusive public sector.

Thank you for providing such an interesting question, and I hope this response sheds light on the potential benefits of digitalization in government and VA resources.

Response by FN David Watford made Jul 12 at 2023 7:07 PM

2023-07-12T19:07:58-04:00

having the care sustem when it is outside doctor having digital access to records

Response by Sgt Sandra Barbknecht made Jul 12 at 2023 7:15 PM

2023-07-12T19:15:07-04:00

VA travel reimbursements. Filing out paperwork is archaic. Travel, for medical reasons, should be claimed online with uploaded receipts.

Response by SGT Michael Merritt made Jul 12 at 2023 7:18 PM

2023-07-12T19:18:54-04:00

Bring back the kiosks for travel pay compensation! I haven’t filed for it since it went back to paper forms!

Response by CPL Private RallyPoint Member made Jul 12 at 2023 7:20 PM

2023-07-12T19:20:37-04:00

Links to Federal and state resources available to disabled vets.

Response by Sgt Floyd Robinson made Jul 12 at 2023 7:21 PM

2023-07-12T19:21:01-04:00

I believe that the many snail mail appointment reminders could benefit from digital resources. I think for me personally it's a waste of paper and/or postage since I've already been notified by text and email. For those vets who are able to receive digital notification notify them digitally and for those that don't have that capability send their notices by mail. I think that would cut paper and postage significantly.

Response by Sgt David Adams made Jul 12 at 2023 7:21 PM

2023-07-12T19:21:50-04:00

Actually being able to schedule an appointment with your PC doctor

Response by SSgt Thomas Lackey made Jul 12 at 2023 7:22 PM

2023-07-12T19:22:37-04:00

I think there is currently a good balance between digital and physical paperwork records. One thing that needs to be eliminated are the mailings about upcoming appointments and the paperwork that is included in packaging with prescription refills.

Response by SPC Private RallyPoint Member made Jul 12 at 2023 7:23 PM

2023-07-12T19:23:25-04:00

Better and easier access to records and forms.

Response by SSgt Pam Zapp made Jul 12 at 2023 7:25 PM

2023-07-12T19:25:49-04:00

Incorporating more telehealth appointments.

Response by Sgt Stephen Lawrence made Jul 12 at 2023 7:27 PM

2023-07-12T19:27:49-04:00

Eligibility

Response by SGT Erick Holmes made Jul 12 at 2023 7:29 PM

2023-07-12T19:29:42-04:00

The whole government needs to be redone. Don't get me wrong their have been great improvements especially with the VA system on the turn around time for claims(as best as they can) its better and the VA system compared to 5 plus years ago we have to admit its gotten better. Still much more improvements need to happen but even I have to say its gotten better.

Response by PO1 Bradley Trimble made Jul 12 at 2023 7:34 PM

2023-07-12T19:34:15-04:00

Fix the new system!!!! Make it understandable how to request travel pay. I have not been able to get travel pay for two years.

Response by SSG Chris Rader made Jul 12 at 2023 7:34 PM

2023-07-12T19:34:48-04:00

Sleep study

Response by TSgt Yumanja Craine made Jul 12 at 2023 7:41 PM

2023-07-12T19:41:56-04:00

In my opinion I think that the entire government and veterans benefits should be digital, it would cut down on the response times and become more in line with going green or paperless

Response by CMSgt Nicole Johnson made Jul 12 at 2023 7:41 PM

2023-07-12T19:41:57-04:00

They should complete the electronic records system that allegedly connects DoD and VA medical record/information so veterans aren’t starting over once out of service (especially those of us who a lot of years or were medically retired). This has been years in the making and still not completed nor utilized by va drs.
They also should create the ability to make appointments on line. Not every clinic uses this; or uses it poorly. The DC VA appointment request is a digital message to the medical team requesting an appointment. But there is no way to actually select or schedule an appointment. I’ve used it a few times just to see, but not a single clinic uses it or responded.
Fix bugs in the secure messaging area. If a dr sends a msg, we should be able to respond; however, if that Dr isn’t added to my allowed message list by that clinic, I can’t respond. And Drs rarely give a phone number so I get a message from a dr. To provide info in prep for an appointment l but I can’t answer. This is especially true for interns in specialty clinics.
Just a few thoughts from my POV.

Response by CWO4 Steve Dunn made Jul 12 at 2023 7:45 PM

2023-07-12T19:45:52-04:00

Maybe it could help us in getting the correct test results?

Response by 1LT Richard S. made Jul 12 at 2023 7:47 PM

2023-07-12T19:47:28-04:00

Eye exams for prescription eyeglasses could be done digitally. My commercial firms do digital exams for lenses and contacts already and have done so for years. This would save a great amount of time and travel expenses.

Response by SrA Gabe Hernandez made Jul 12 at 2023 7:49 PM

2023-07-12T19:49:13-04:00

My experiences with the telehealth services were middling during the pandemic, but not having to meet in person for many of my appointments was splendid. Anything and everything that can be remote should be remote in regards to appointments. I thought pretty much everything already was digital?

Response by Maj Diana Leaptrot made Jul 12 at 2023 7:50 PM

2023-07-12T19:50:24-04:00

The move program or anything related to weight loss. An app linked to steps, tracking weight, maybe a monthly registered dietitian/psychologist tip for weight loss.

Response by Sgt John Keck made Jul 12 at 2023 7:54 PM

2023-07-12T19:54:51-04:00

Many government agencies operate in silos. All these entities need to share information and/or have a central repository that shares/transfers information between them.

Response by Capt Kc Arnold made Jul 12 at 2023 8:08 PM

2023-07-12T20:08:47-04:00

Stop mailing written reminders for appointments. Allow veterans to accept text messages only.

Response by Sgt Kerry Thurlow made Jul 12 at 2023 8:10 PM

2023-07-12T20:10:00-04:00

All routine questionnaires that are completed during annual physicals or new patient visits should be made available in our EHR. So that the veteran can complete them. That would allow the provider to tailor the visit to the areas the veteran actually needs assistance or referrals (consults). The same should be done with initial appointments with MH. If the screenings are completed in advance, the veteran can be more effectively assigned to a VA provider or community care provider. My personal experience: I prefer to see male MH providers. As a female veteran, I find male providers to be easier to talk with and less judgemental. My community care consult was sent out to female providers. I declined service each time, because the provider was not one I would speak with because I don't trust them. My care was delayed three months because the most vital details were not being conveyed to community care and then onto prospective providers.

Resources by state. Some states make locating resources a scavenger hunt. Other states make locating services easy. Level the playing field make accessing state services simpler.

The ability to request appointments from Specialty Clinics that the veteran already has established care relationship with ...for example Podiatry, Nutritionist, Optometry, and.Respiratory Therapy are just a few that veterans should be able to access without calling in, leaving messages and playing four rounds of phone tag.

Response by SPC Anthony Waterman made Jul 12 at 2023 8:11 PM

2023-07-12T20:11:53-04:00

An update to the form and record system is needed drastically. I consider myself very tech adept and I spent an hour at least going in circles looking for a specific proof of duty that i needed last month.

Response by Amn Kevin Deasey made Jul 12 at 2023 8:12 PM

2023-07-12T20:12:22-04:00

With electronic deposits I would like to see everything go electronic. It's just easier

Response by SGT Carol Rivers made Jul 12 at 2023 8:24 PM

2023-07-12T20:24:32-04:00

Healthcare followups!

Response by TSgt Heather Timms made Jul 12 at 2023 8:31 PM

2023-07-12T20:31:43-04:00

Physical Therapy Exercise Videos. Local VA hospital registration. Or what I'd be eager to see is a social media platform for Veterans.

Response by PO2 Shirley Zupetz made Jul 12 at 2023 8:33 PM

2023-07-12T20:33:41-04:00

Ability to schedule our own appts online.

Response by PV2 Mary Gilmartin made Jul 12 at 2023 8:38 PM

2023-07-12T20:38:11-04:00

A better question would be; Which government or VA resources that go digital would improve Veterans' VA connection the most. I have been a Caregiver for WWII and early Vietnam Veterans in the past and most of them do not have access to or have no assistance in using the technology that younger people take for granted. Currently, the word 'digital' is related to current technology and future technology.

Response by A1C Gary Hinkle made Jul 12 at 2023 8:41 PM

2023-07-12T20:41:48-04:00

Reserved parking spaces for appointments. Arranged via digital appointment setting

Response by CPL William Brennan made Jul 12 at 2023 8:43 PM

2023-07-12T20:43:45-04:00

Form submissions

Response by SPC Richard Ray made Jul 12 at 2023 8:56 PM

2023-07-12T20:56:54-04:00

Travel Kiosks instead of online submissions

Response by SSG Private RallyPoint Member made Jul 12 at 2023 9:06 PM

2023-07-12T21:06:56-04:00

Let those Veterans who want paper checks have them. The massive EMP will wipe out all electronic files one day anyway! Lol

Response by SGT Raymond Rainwater made Jul 12 at 2023 9:15 PM

2023-07-12T21:15:19-04:00

Better communication when appointments are canceled, or specialty doctor leaves the VA Healthcare system.

There is also a disconnect arranging Transportation to appointments, have had to reschedule the appointment as not given enough time to make the appoinment-text message notification would have been great

Neither my wife or I are able to drive anymore, so transportation to appointments is a real issue

Response by SGT Gabriela Roper made Jul 12 at 2023 9:17 PM

2023-07-12T21:17:54-04:00

Ability to speak with a provider ( telehealth) as well as renew prescriptions.

Response by SGT Ashley Bills made Jul 12 at 2023 9:19 PM

2023-07-12T21:19:04-04:00

VA Education ease - able to see award letters and enrollment etc.

Response by SP6 Geri Wemhoff made Jul 12 at 2023 9:19 PM

2023-07-12T21:19:12-04:00

Everything VA education. It would be great to have a user-friendly dashboard to track applications, access opportunities, and communicate with VA education support staff.

Response by SrA Kris Coil made Jul 12 at 2023 9:21 PM

2023-07-12T21:21:31-04:00

Copies of paperwork

Response by SN Stephen Lane made Jul 12 at 2023 9:37 PM

2023-07-12T21:37:03-04:00

Travel pay kiosks need to come back. Having to fill out paper forms is terrible.

Response by SSG Private RallyPoint Member made Jul 12 at 2023 9:43 PM

2023-07-12T21:43:00-04:00

Not having to travel to bank when bad weather.

Response by MSgt James Jamison made Jul 12 at 2023 9:43 PM

2023-07-12T21:43:28-04:00

I think travel reimbursement for medical appointments should be digital. The process that is in place is painful

Response by CPT Elizabeth Robb made Jul 12 at 2023 9:48 PM

2023-07-12T21:48:17-04:00

Passports

Response by SPC Amanda Ethridge made Jul 12 at 2023 9:52 PM

2023-07-12T21:52:23-04:00

Able to contact any provider without having to get them added to your list. Add provider instead of a whole clinic that has to be filtered to them.
Online resource workshops. There is so much available but it is not easy to navigate.
Ability to search records like the doctors can, by procedure, topic, or clinic. If you don’t know the date, you end up with a ton of pages you have to sift through.

Response by CPT Elizabeth Robb made Jul 12 at 2023 9:55 PM

2023-07-12T21:55:57-04:00

Passports

Response by SSG Patrick O'Flaherty made Jul 12 at 2023 9:56 PM

2023-07-12T21:56:00-04:00

This whole digital idea is dangerous. Yes it's ok for certain things like checking in etc but after that we need to be extremely suspicious. Anything the government says is good should raise the warning alarm.

Response by SP5 DeeAnn Hansen made Jul 12 at 2023 9:58 PM

2023-07-12T21:58:13-04:00

Any change is good!!!

Response by Cpl Frank Birkemeier made Jul 12 at 2023 9:58 PM

2023-07-12T21:58:42-04:00

Getting your C-file easier and not on a freaking CD....

Response by LCpl Tim McMillan made Jul 12 at 2023 10:03 PM

2023-07-12T22:03:34-04:00

Homeless Veterans needing assistance with a safe place to stay or relocate to by State. This would show a location or a locations within a State to go to for help or assistance in relocation and employment opportunities…. or ….. a State of emergency action volunteer (or paid) crew. Locally or in another State or possibly in another country (helping with the Canadian fires). Sign up to assist in specific needs when when notified. So one might be homeless but have access to earning $$$ to assist in gaining preferential permanent place to call home. A rental, Tiny home or dormitory type housing.

Response by A1C Mike Lapcheske made Jul 12 at 2023 10:05 PM

2023-07-12T22:05:00-04:00

Prostate checks. The last one I received 23 years ago was from a teen aged female doctor on her first day at the VA. She was like so do you want to try it.

Response by MSG Dan Frosolone made Jul 12 at 2023 10:07 PM

2023-07-12T22:07:47-04:00

Email and text messages for appointment reminders instead of regular mail and shorter time waits for certain medical appointments.

Response by PVT Dennis Leighton made Jul 12 at 2023 10:08 PM

2023-07-12T22:08:25-04:00

I think the veteran should have a choice. I like digital myself.

Response by SFC Bob Fendler made Jul 12 at 2023 10:08 PM

2023-07-12T22:08:25-04:00

EVERY SINGLE ONE OF THEM!

Response by PO1 Alex May made Jul 12 at 2023 10:08 PM

2023-07-12T22:08:52-04:00

Appointment Scheduling

Response by PO1 Scott Scieszinski made Jul 12 at 2023 10:09 PM

2023-07-12T22:09:20-04:00

I think the entire community care program could easily be replaced by AI.
back when try, West was managing the choice program. There were standards and timelines that had to be met. Now that it is all back in house the “care“ runs at the speed of government.
The same goes for the VA information systems. Billions have been spent on “updating“ systems. We spend billions but get millions in results.

Response by CDR Private RallyPoint Member made Jul 12 at 2023 10:13 PM

2023-07-12T22:13:45-04:00

VA benefits statements and correspondence! Would love to go paperless.

Response by SP5 Terry Delater made Jul 12 at 2023 10:16 PM

2023-07-12T22:16:43-04:00

View balance and pay co-pay digitally!

Response by PV2 Jason Myers made Jul 12 at 2023 10:21 PM

2023-07-12T22:21:58-04:00

I don't think I have much to add.

Response by MSgt Jerry RobletoRivas made Jul 12 at 2023 10:22 PM

2023-07-12T22:22:30-04:00

Community care requests and notification.

Response by Lt Col Michael Dickey made Jul 12 at 2023 10:22 PM

2023-07-12T22:22:36-04:00

Patient Advocate Complaints should have a digital option; and they should acknowledge and respond to all complaints within 48 hours. The current seven (7) day to respond is BS! That’s if the Loma Linda VA Patient Advocate responds at all…. Glad we have the Whitehouse VA Hotline!!!

Response by MSgt Marc Jaggi made Jul 12 at 2023 10:22 PM

2023-07-12T22:22:56-04:00

Bring back the VA appointment check-in kiosks, When the system was working, it worked great!!! Without the check-in kiosks, check-in lines times have increased 3+ times longer on busy days.

Response by Cpl Todd Outlaw made Jul 12 at 2023 10:25 PM

2023-07-12T22:25:02-04:00

Travel travel travel

Response by SPC Oscar Perez III made Jul 12 at 2023 10:25 PM

2023-07-12T22:25:29-04:00

Definitely create a more effective and streamlined way for Vets to obtain travel pay compensation. So many are just doing without it because the current process is all consuming.

Response by LCpl Abigail Sanchez made Jul 12 at 2023 10:28 PM

2023-07-12T22:28:24-04:00

Mental health could be improved by going digital such as creating course available to marines 24/7. These resources would include journal entries, videos discussing coping skills, how to talk to someone going through mental health issues, even allow them to join chats and find others like them where they are, and around the world.

Response by Jessica Webb made Jul 12 at 2023 10:29 PM

2023-07-12T22:29:59-04:00

Stop canceling providers off the list that we can see on the civilian side since we don't live close to a base.

Response by PO1 Molly King made Jul 12 at 2023 10:36 PM

2023-07-12T22:36:08-04:00

Pipeline from landlords and leading agents to VA hospitals and vet centers for permanent housing options

Response by LCpl Eric Rasmussen made Jul 12 at 2023 10:40 PM

2023-07-12T22:40:23-04:00

The streamlining of information so that dependents are accessible from VR&E and VBA. To automatically combine medical records from different VA hospitals and clinics wgena vereran moves.

Response by PO3 Colleen Campbell made Jul 12 at 2023 10:40 PM

2023-07-12T22:40:52-04:00

The Vocational Readiness and Employment should really be digital. The fact now is that some counselors are aware of some things and others are not. When changes or guidelines are put out, it is evident that some counselors are not aware. The whole VR&E process should be unified. It should be the same for all veterans whore are eligible for services. Instead some are approved for a program while others are not. Some people in a program receive full BAH while others receive half. Some people are allowed to choose the equipment they need from the list provided by the school and others have to take what the counselor sends them. With a truly unified system, all eligible veterans would be treated equally. I have been waiting for nine months only to be told I can not be approved because of new guidelines. Those guidelines were put out five months after I applied. While my counselor was sitting on his hands, the guidelines changed and now I am out in the cold. At least digitizing the program might make it a but more fair.

Response by 2LT Robert Qualls made Jul 12 at 2023 10:41 PM

2023-07-12T22:41:42-04:00

It would be good if co-pays could be paid over the phone by a digital, keyed-in, method much like the way i currently may access my bank account but retaining the option of live assistance as it is now.

Response by CPO Jonathan Parker made Jul 12 at 2023 10:42 PM

2023-07-12T22:42:10-04:00

Digital military ID for digital wallets on smartphones.

Response by SGT Barry Price made Jul 12 at 2023 10:42 PM

2023-07-12T22:42:20-04:00

Prescription filling

Response by SCPO Barry Cox made Jul 12 at 2023 10:48 PM

2023-07-12T22:48:19-04:00

I agree with kiosks coming back.

Response by SGT Private RallyPoint Member made Jul 12 at 2023 10:48 PM

2023-07-12T22:48:43-04:00

Communication for appealing VA debts. They made an error with mine, and I couldn't even talk to someone on the phone, they told me it all had to be done by snail mail. I actually work for an insurance company now and was in the overpayment department, and claimants had multiple ways to communicate with us...snail mail only is ridiculous.

Response by LCpl Paul Stanley made Jul 12 at 2023 10:49 PM

2023-07-12T22:49:19-04:00

I think kiosks would be great for anything regarding travel to and from appointments. Just makes it more convenient or the veteran

Response by SPC Sunny Mills made Jul 12 at 2023 10:50 PM

2023-07-12T22:50:43-04:00

Online appointment scheduling. Trying to schedule an appointment with a Miami VA Hospital is an exercise in frustration. I went back-and-forth with 10 emails with women’s clinic for a confirmation of an appointment and on the day of the appointment someone had canceled it. It’s a circus at the Miami VA hospital, a slap in the face every veteran. Please implement online scheduling and see if this hospital can get it together.

Response by Sgt Marcus Thornhill made Jul 12 at 2023 10:51 PM

2023-07-12T22:51:11-04:00

Dependent ID’s

Response by SGT Michael Brand made Jul 12 at 2023 10:54 PM

2023-07-12T22:54:12-04:00

I thought that pretty much everything was already available digitally at this point.

Response by SGT Al Pan made Jul 12 at 2023 10:55 PM

2023-07-12T22:55:12-04:00

Every single DMV service could be improved by going digital.

Response by SrA Alexander Pederson made Jul 12 at 2023 10:58 PM

2023-07-12T22:58:29-04:00

This is more of a semantic problem, but it would be nice to have an html coding of some of the pdfs on the VA site for easier parsing through services and requirements for certain programs.

Response by PFC Michael Oswald made Jul 12 at 2023 10:59 PM

2023-07-12T22:59:33-04:00

The suicide safety plans should be digital and not have to printed out. All the information could be accessed on your phone. They should also put the majority of your plan on a wallet size card.

Response by SPC Kody Hartnett made Jul 12 at 2023 11:00 PM

2023-07-12T23:00:47-04:00

The VR&E process should become completely digital rather than printing, signing, scanning and emailing every document.

Response by A1C Michael Tryon made Jul 12 at 2023 11:06 PM

2023-07-12T23:06:52-04:00

Appointments.

Response by Cpl Alecxis Leon made Jul 12 at 2023 11:07 PM

2023-07-12T23:07:36-04:00

I'm going to have to agree with a majority of these comments about returning the kiosks for travel pay.

Response by CPL Kevin Murphy made Jul 12 at 2023 11:13 PM

2023-07-12T23:13:52-04:00

Going digital makes it easier to see where money is going and coming in real time. There are issues because of it's better to have face to face with actual physical papers and documentation for visual representation.

Response by PO3 William Stachowiak made Jul 12 at 2023 11:13 PM

2023-07-12T23:13:57-04:00

More surveys.

Response by SSG Archie Martinez made Jul 12 at 2023 11:14 PM

2023-07-12T23:14:01-04:00

The government or VA resource I believe could improve by going digital are certificates of eligibility (COE) for VA home loans. It would be more convenient for veterans to access their COE online vs. having to submit an application in person for and wait for it to be provided.

Response by Sgt Sophia Cottrill made Jul 12 at 2023 11:14 PM

2023-07-12T23:14:06-04:00

Yes I agree that I get too much paperwork with prescriptions. Email it.

Response by SGT Jacqueline Sharp made Jul 12 at 2023 11:14 PM

2023-07-12T23:14:16-04:00

Community care

Response by 1LT Adam Freestone made Jul 12 at 2023 11:17 PM

2023-07-12T23:17:24-04:00

Make the annual checkup letters from the VA digital.

Response by PFC Lavinia Hillary made Jul 12 at 2023 11:28 PM

2023-07-12T23:28:37-04:00

It would be great if our pre-surgical COVID test can be done digital. Supplies can be mailed out. A video appointment can be scheduled to ensure the test is done in the right patient. Results could be sent through some type of device that send results directly to our record. This will help limit exposure, eliminating us from having to come to the hospital for COVID rest before surgery.

Response by PO1 M P made Jul 12 at 2023 11:32 PM

2023-07-12T23:32:06-04:00

VA Community Care program

Response by SPC Michael Newman made Jul 12 at 2023 11:37 PM

2023-07-12T23:37:40-04:00

All of them!

Response by CPL Amber Deal made Jul 12 at 2023 11:40 PM

2023-07-12T23:40:29-04:00

Stop mailing appointment reminders, 99% of veterans have access to text messages, phone calls, emails, myhealthevet. The amount of paper/money being wasted within the VA. If the 1% wants to receive appointment reminders by mail allow them to opt into that service.

Response by SGM Private RallyPoint Member made Jul 12 at 2023 11:43 PM

2023-07-12T23:43:41-04:00

Death Benefits

Response by PV2 Private RallyPoint Member made Jul 12 at 2023 11:51 PM

2023-07-12T23:51:17-04:00

All medical records

Response by A1C Ellis Berg made Jul 12 at 2023 11:52 PM

2023-07-12T23:52:09-04:00

Appointments, direct payments

Response by SPC Steve Jents made Jul 12 at 2023 11:53 PM

2023-07-12T23:53:18-04:00

Health records!

Response by PVT Michele Millage made Jul 12 at 2023 11:55 PM

2023-07-12T23:55:50-04:00

Registering for programs and making appointments

Response by SPC Amanda Warren made Jul 13 at 2023 12:05 AM

2023-07-13T00:05:49-04:00

Have all former medical records digitalized. I am still trying to get an x-ray that was done on my hip and back in boot camp at fort Leonard Wood. They've sent me everything but this one x-ray. I would be able to do it myself if everything had been digitalized. I was in boot camp in 2009.

Response by SCPO Kenneth Richards made Jul 13 at 2023 12:10 AM

2023-07-13T00:10:54-04:00

Social Security. They push using the website, but there is very little you can do there. Basic payment history, apply for some benefits, but other services? Nope. Send messages to ask questions? Nope. Online chat? Nope. Call on the phone and they want you to use the website, but usually I can't ask my question so hours on the phone it is. Even most applications and updates require you to fill out a form in PDF or scan it in to upload. Basic things we can do on other organization sites can't be done on the SSA site. With phone waits going into several hours, how does anyone get anything done?

Response by TSgt Suzanne Milligan made Jul 13 at 2023 12:29 AM

2023-07-13T00:29:04-04:00

Being able to just schedule an appointment online would be great.

Response by Sgt Bill Arcudi made Jul 13 at 2023 12:33 AM

2023-07-13T00:33:20-04:00

All of them.

Response by Sgt Bill Arcudi made Jul 13 at 2023 12:33 AM

2023-07-13T00:33:37-04:00

All of them.

Response by PO3 Jeff Hudec made Jul 13 at 2023 12:40 AM

2023-07-13T00:40:35-04:00

Not to get off the subject of the VA but people in prison which is a government system but they can benifit by going digital is the inmates visits. Now loved ones can visit the inmate via video chat. This saves the loved one from driving potentially several hours and visits could be more often which could bring a higher moral within the correctional system. Lawyers could use the same system to review cases with inmates and so forth. You could even do sick call via video chat. A well designed system could really be beneficial for everyone involved. This can be used within the VA as well. Loved one in the hospital can video chat with loved ones from a different state or even local. Make it work so the VA pays less in travel pay which will save the VA alot of funds that could be appropriated elsewhere. Thank you.

Response by PO2 Rodney Phy made Jul 13 at 2023 12:45 AM

2023-07-13T00:45:13-04:00

Why is it so hard to get help to apply for disability? I was tested for the high risk and came back positive for anthrax antibodies and I just get the runaround

Response by SSgt Richard David made Jul 13 at 2023 12:48 AM

2023-07-13T00:48:39-04:00

ID cards for dependents and Veterans overseas. I mean, still would have to send the actual ID card, but the nearest ID card place for a lot of us expats is incredibly far.

Response by PFC Ray Aquila made Jul 13 at 2023 12:51 AM

2023-07-13T00:51:17-04:00

I have found receiving some of my medical records sent to me in CD form. This should be expanded throughout the VA answers to Claims filed etc. No more paper clutter.

Response by PV2 Stephan Howell made Jul 13 at 2023 1:30 AM

2023-07-13T01:30:02-04:00

Bring back the travel compensation kiosks! It's difficult since it switched back to paper. I know I'm not the only one that thinks so

Response by PO3 Gregory Dewees made Jul 13 at 2023 1:34 AM

2023-07-13T01:34:30-04:00

None

Response by Sgt Kevin Edwards made Jul 13 at 2023 1:44 AM

2023-07-13T01:44:40-04:00

ChampVA enrollment and verification documentation.

Response by PV2 Sage One made Jul 13 at 2023 2:12 AM

2023-07-13T02:12:28-04:00

Most definitely allow us to make our appointments online!!

Response by Donna Brown made Jul 13 at 2023 2:12 AM

2023-07-13T02:12:30-04:00

Tri-care paperwork could go digital

Response by PO3 Tekisha McWilliams-Roy made Jul 13 at 2023 2:17 AM

2023-07-13T02:17:29-04:00

The resource that could be improved is the Community Care travel voucher submission with the proof that the Veteran went to the Community Care Appointment. It is so mundane and tedious to submit proof that we have to not only submit on BTSSS that we went to the Appointment, but show proof by getting the signed travel voucher along with a doctor's note saying we were seen by the doctor. Isn't it enough to just scan the stamped and signed travel voucher?

Response by PO3 Stephen Rich made Jul 13 at 2023 2:31 AM

2023-07-13T02:31:21-04:00

Scheduling in person follow ups for vets in crisis.

Response by PO3 Jennifer Ortega made Jul 13 at 2023 2:33 AM

2023-07-13T02:33:28-04:00

There needs to be a better and easier way for a Veteran to access their own VBA file online via the va.gov site. Many documents are inaccessible to Veterans through the portal such as compensation rating decisions and compensation medical examinations. Veterans currently have to either call in to request copies or have a CVSO or POA request record copies for benefits. Veterans should be able to digitally access their own benefit files with VBA.

Response by PO2 Bill Vale made Jul 13 at 2023 2:36 AM

2023-07-13T02:36:03-04:00

The Department of Veterans Affairs medical records needs to be changed. All the community care providers I have all use the EPIC system and the VA does not. Every time I go to urgent care, or the outside hospitals have a hard time getting my medical records to treat me. It seems the VA does not communicate very well with the outside community. I have gone to 3 different hospitals that are not VA. All 3 of these hospitals have had to call the VA directly to try to get my medical records and my prescriptions that I am taking. This last Hospital stay I had to take an ambulance 1 hour to the nearest hospital that had a bed available. It took 2 days of me complaining that I need my insulin. They wouldn't go by what the VA had prescribed me, they made up what they wanted to give me and it was not even close. The glucometer told the hospital nurse I needed 47 units, and she said the heck with the glucometer, so she did it her way. after my meal in which I was to take 40 units of quick acting insulin and she gave me 10 units before the meal. After the meal the glucometer said I needed 47 units, and they were at a loss on what to do. they contacted their own hospital pharmacy, and they decided to just give me a small amount because they didn't want to give me that high of a dose thinking my blood sugar would drop. Well, If they had given me the 40 the VA prescribes for me to take before meals, I would of only needed the 7 units after dinner. But anyway, the VA records and the Hospital records will never be on the same page unless they go to EPIC. 3 days without my medications, mental health, neuropathy medicine, blood pressure medicine was all delayed for 3 days until they finally went through my HealtheVet on my cellphone to see what doses i took. It could cause someone to lose their life.

Response by PFC Derrick Pearcy made Jul 13 at 2023 2:41 AM

2023-07-13T02:41:29-04:00

Easy access to some type of mapping of the building on phone...I have been lost more times then I can count,

Response by Sgt Jon Layfield made Jul 13 at 2023 2:49 AM

2023-07-13T02:49:34-04:00

Allow a digital submission form for filing formal complaints against C&P exam doctors.

Response by SPC Martin Rodriguez made Jul 13 at 2023 3:04 AM

2023-07-13T03:04:27-04:00

VA's treatment programs for PTSD and substance use should be digital because:
It would allow us to access treatment from anywhere.
It would allow us to track our progress and stay connected with our providers.
It would be more cost-effective.

Response by CPO Cedric McCoy made Jul 13 at 2023 3:36 AM

2023-07-13T03:36:22-04:00

The United States Post Office

Without a doubt and hands down, there has to be a way to digitize the USPS. With the consecutive year-over-year losses and workload on workers, someone needs to find a way to integrate a digital system. You could have businesses purchased digital scanners to scan official documents to customers and the post office only delivery parcels and official mail. That would minimize the workload and compress cost. Customers can now effectively and efficiently track, archive, and receive their mail without any necessary delays.

Response by SN Kwanda Trice made Jul 13 at 2023 4:57 AM

2023-07-13T04:57:13-04:00

Automatic travel pay would be nice.....

Response by SSgt Alex Lemieux made Jul 13 at 2023 5:07 AM

2023-07-13T05:07:31-04:00

More consistent and reliable access to mental heath care.

Response by SPC E Pax made Jul 13 at 2023 5:24 AM

2023-07-13T05:24:33-04:00

Post/ Base vistor pass.

Response by CPO Chris Gardner made Jul 13 at 2023 5:25 AM

2023-07-13T05:25:10-04:00

I haven’t used it myself, but paper forms for travel reimbursement. I would imagine that most of that information is already the system, so it should be like a 30 second process.

Response by Cpl Jeremy Cabrera made Jul 13 at 2023 5:26 AM

2023-07-13T05:26:25-04:00

The kiosks for travel pay

Response by SPC Tracy Wheatley made Jul 13 at 2023 5:39 AM

2023-07-13T05:39:15-04:00

The travel kiosk was much easier and quicker. It needs to come back.

Response by Sgt Dennis Gum made Jul 13 at 2023 5:53 AM

2023-07-13T05:53:45-04:00

I receive VA direct deposits. It does appear to be the easiest way to get those funds regularly.

Response by SFC Jerome Grant made Jul 13 at 2023 6:13 AM

2023-07-13T06:13:59-04:00

Travel pay needs to be digital again.

Response by Cpl Edward Culpeper made Jul 13 at 2023 6:17 AM

2023-07-13T06:17:16-04:00

Make community care appointments available for veterans to schedule online instead of waiting on the VA to get it done. And a chat option for the vets that need assistance getting appointments scheduled.

Response by PO3 Anthony Hawkins made Jul 13 at 2023 6:28 AM

2023-07-13T06:28:16-04:00

I was sent a paper bill for a VA outpatient visit, if the billing system can go digital, send the bill to patients who have emails, this would save a lot of paper/trees.

Response by CPT Barbara Hadley made Jul 13 at 2023 6:32 AM

2023-07-13T06:32:38-04:00

Making our own appointments at VA Med Centers online instead of phone calls which take forever to connect. I find it difficult to get into the queue and then wait forever. I know some of the appointments may be possible to get online, but all of them should.

Response by A1C Matthew Johns made Jul 13 at 2023 6:36 AM

2023-07-13T06:36:29-04:00

Literally everything that can be made digital should be made digital.

Response by CW5 Leonard Crain made Jul 13 at 2023 6:53 AM

2023-07-13T06:53:55-04:00

The way you order hearing aid supplies. Right now it states over 45 minutes before calls are answered by agent.
States you can use http://www.va.gov to do on line. I have tried and get no where. Not a direct link.

VA.gov Home | Veterans Affairs

Response by SSgt Jafi Roskey made Jul 13 at 2023 7:21 AM

2023-07-13T07:21:11-04:00

A Lot of these answers are great and all warrant looking into further. I have personally dealt with a couple of these issues that being digital would have sped up the process greatly. Professionally speaking, it would be great to see a Chat Robot to a VA rep when there is a question for Ed benefits and not a robotic, generic GI Billie to guide you to resources that don't help. Second, having secured messaging with the VA as an SCO to discuss issues on veteran claims and to be able to submit forms on their behalf. Tertiary, mental health of veterans is a major issue. I have been on a taskforce for over a year to discuss and come up with recommendations for a whole health framework that would work for veterans that can't access VA facilities regularly due to the nature of their job. Telehealth appts would be fantastic and/or videos, e-groups for those that feel that is the right path. VA, please step out of your comfort zone to better our whole veteran framework.

Response by PO1 Philip Shank made Jul 13 at 2023 7:25 AM

2023-07-13T07:25:21-04:00

Mental Health C&P Exams!

Response by SGT Private RallyPoint Member made Jul 13 at 2023 7:28 AM

2023-07-13T07:28:21-04:00

When you move to a new location and need to sign up at a new VA hospital, currently you have to go in person to the main facility. You should be able to switch hospitals online and sign up for a new primary provider. Example: moving to Jacksonville means you need to drive out to Gainesville just to sign up to the facility in Jacksonville. Even though all my heath information is online and I'm already a patient, I have to make an unnecessary drive just to say I've moved and need VA health care.

Response by Capt Paul England made Jul 13 at 2023 7:42 AM

2023-07-13T07:42:43-04:00

TSA Precheck and Global Entry interviews could be conducted via Zoom or Teams instead of having to drive hundreds of miles to an interview location.

Response by SSG Darren Sherman made Jul 13 at 2023 7:49 AM

2023-07-13T07:49:27-04:00

Ordering supplies for our equipment, like CPAPs, should be changed from a paper form you have to mail back (and supply your own stamps) to VA app/website requests.

Paper should always be considered a “backup” option and only for exceptions, like those without internet access or have accessibility issues.

Response by CPO Gerald Casares made Jul 13 at 2023 7:54 AM

2023-07-13T07:54:19-04:00

As a veteran, I would like access to DFAS without the need for a CAC.

Response by AN Kimberly Gilbert made Jul 13 at 2023 8:06 AM

2023-07-13T08:06:41-04:00

Bring back The check-in kiosks! The sign in is currently unreliable.

Response by Cpl Jose Lararuiz made Jul 13 at 2023 8:12 AM

2023-07-13T08:12:43-04:00

All military health records (specifically for Service Members who served in the early 2000s or prior) should become digital and these should be easily accessible to the VA.

Response by PO2 Nydia Rivera-Rivera made Jul 13 at 2023 8:33 AM

2023-07-13T08:33:55-04:00

Requesting estimated military earnings from DFAS. Currently the main way is by fax. There eas a phone number to call but appears disconnected.

Response by Maj Adam Edwards made Jul 13 at 2023 8:42 AM

2023-07-13T08:42:37-04:00

Move mentoring applications off of government systems and into the hands of members via a free app for their phone.

Response by SGT Anali Perez made Jul 13 at 2023 8:46 AM

2023-07-13T08:46:01-04:00

Making Appt, at times it is hard to get one

Response by Sgt Robert Kaczor made Jul 13 at 2023 8:48 AM

2023-07-13T08:48:20-04:00

Travel pay website's not easy to use to make travel claim pay, night mare to navigate, and less tech savvy older veterans included.

Response by SN Bruce Crothamel made Jul 13 at 2023 8:49 AM

2023-07-13T08:49:52-04:00

I think VA Medical Centers should be using digital to reach out to Veterans not enrolled for benefits

Response by CPL Kendra Popelka made Jul 13 at 2023 8:50 AM

2023-07-13T08:50:58-04:00

The mental health program needs to be restructured or reevaluated. It’s impossible to get an appointment and when you do it’s months in between until your next appointment.

Response by SSgt Patrick Bourke made Jul 13 at 2023 8:52 AM

2023-07-13T08:52:47-04:00

The Social Security office, and its processes. To many traditional letters and basic phone call back processes. Need a more efficient process for engaging, applying and monitoring benefits.

Response by SGT Jeff Mackowski made Jul 13 at 2023 8:52 AM

2023-07-13T08:52:58-04:00

I'd like to see community care stuff using more digital stuff.

Response by Sgt Robert WIlson made Jul 13 at 2023 9:03 AM

2023-07-13T09:03:07-04:00

Ability to schedule own appointments online

Response by SGT Dennis Kray made Jul 13 at 2023 9:09 AM

2023-07-13T09:09:54-04:00

bring back kiosks paper claims still waiting moths for travel pay

Response by Capt Tom Million made Jul 13 at 2023 9:10 AM

2023-07-13T09:10:29-04:00

Start over with myhealthyvet or whatever the 10 new, still incredibly ones are called. Drop all the LGBT crap, women as combatants to concentrate on health care.

Response by PO1 Milton Minier made Jul 13 at 2023 9:17 AM

2023-07-13T09:17:10-04:00

Any type of annual head scan for potential aneurysm and future stroke.

Response by Sgt David Brundage made Jul 13 at 2023 9:25 AM

2023-07-13T09:25:10-04:00

I'm legally blind and the kiosks were very helpful to me for signing in and getting my travel pay. However, a better way would be for travel pay to be automatically sent to my account after I fulfill my appointment. I've tried the travel portal and it is impossible for me to get though all the screens. The VA has the date , time and milage already in their system. Just make payment an automatic step.

Response by Heather Miles made Jul 13 at 2023 9:27 AM

2023-07-13T09:27:48-04:00

Having certain patient information recorded either on audio or video. Some of our veteran population have trouble understanding staff when it comes to discharge instructions or patient education. Some do not want to take the time to read the handout given to take home. By recording the basic or standard instructions they could be sent to a patient' email and they or a family member would be able to review as often as needed to make sure the veteran is doing what they need to do.

Response by MSG Fred Heffernan made Jul 13 at 2023 9:30 AM

2023-07-13T09:30:06-04:00

Anything and everything

Response by LTC Douglas Craddock made Jul 13 at 2023 9:30 AM

2023-07-13T09:30:27-04:00

After initial prescription, the ream of paper on side effects is redundant and should be available digitally.

Response by TSgt David Wilburn made Jul 13 at 2023 9:56 AM

2023-07-13T09:56:07-04:00

The KIOSKS were a great thing for checking in, would love to see them come back, with the following addition. Make them capable of scheduling appointments as well. I work in a different Federal Job, and we can schedule appointment through our calendar. It shows which spots are already filled as well as days that can't be scheduled. Let us make our own appointment so they work around our schedule, not just the VA's

Response by A1C Matthew Atha made Jul 13 at 2023 9:59 AM

2023-07-13T09:59:49-04:00

It is my belief that any resource management portion of the government would benefit from placement on a digital platform. I would start with the IRS and ensure that all tax code is streamlined and easily navigable by anyone.

Response by SGT Arnold Knight made Jul 13 at 2023 10:00 AM

2023-07-13T10:00:45-04:00

It would be nice to have a general question / form request person ready for a video session, where you wait in line and the person connects with you, you ask and they help you with your navigation thru the red tape and then your disconnected and they go to the next in line. The reason I say video is because some veterans can't be typing that much.

Response by SPC Jono Martin made Jul 13 at 2023 10:03 AM

2023-07-13T10:03:51-04:00

Communication would be greatly improved. Digital is faster and cheaper than postal mail.

Response by PO2 Scott Polsgrove made Jul 13 at 2023 10:04 AM

2023-07-13T10:04:20-04:00

I think all of the Covid screening can be replaced by a self administered survey, including the testing, and here's why:
First of all having to travel twice to the VA hospital might not seem like a big deal for most. That is until you factor in the huge geographical area VAMC's cover outside of urban areas. My choice is limited to Seattle or Tacoma. However, most services are only available at one or the other, not both. Plus the Puget sound VA as a whole covers from the ocean to the Cascade Mountains, and north to Canada. It has about 300,000 veterans it serves, and is right in the middle of a huge joint command base , JBLM, and a multi-base Navy Command, Naval Base Kitsap. To sum it up you could easily have a several hour trip each way to get to your healthcare providers. This was easily manageable for me even when I had no transportation other than ferries and buses. However since Covid you have to get tested 48 hours prior to any procedures that could expose someone, like dental care. Dental care is particularly difficult under this dictate because the only vets who qualify are seriously disabled vets , like myself. So we are expected to arrange transportation twice in the same week, maybe up to 4 hours time not including the appointment time. If it was the only way then so be it. However, it has been over 3 years since the outbreak started, and 6 months since our Governor finally removed all Covid barriers in WA. VA started out saying they would match restrictions to the state level, that is unless the state is less restrictive apparently. Even though you don't even have to wear a mask in any healthcare facility here anymore, you still need a Covid test 48 hours before appointments even though it is invalid the minute you leave afterwards. If they really wanted to effect change it would be done right before an appointment. Since it is not the only reason to do so is to assuage feelings. It is a superstitious talisman, borderline religious observance. We believe it helps therefore it must. Just do self screening and be done with it for God's sake! Thanks for listening.

Response by SR Ken Mintz made Jul 13 at 2023 10:12 AM

2023-07-13T10:12:08-04:00

seeing VA appointments, and canceling them also

Response by SFC Private RallyPoint Member made Jul 13 at 2023 10:15 AM

2023-07-13T10:15:41-04:00

All those “Joe” surveys. Wasting money, paper and time for all of these appts. Just keep it digitally.

Response by LTC Private RallyPoint Member made Jul 13 at 2023 10:17 AM

2023-07-13T10:17:25-04:00

Find a secure means to submit medical documentation for VA Disability Claims. Mailing or faxing documents is a hassle compared to using a scanner or emailing a pdf file I downloaded from my provider. The fact is that hardly anyone has a fax machine, and half the time your fax doesn't go through. Also, mailing documents requires a trip to buy a large envelope and going to the post office. For some disabled veterans a trip out of the house is a challenge (physically and/or mentally).

Response by COL Private RallyPoint Member made Jul 13 at 2023 10:20 AM

2023-07-13T10:20:20-04:00

Appointment scheduling

Response by SGT Justin Ennis made Jul 13 at 2023 10:21 AM

2023-07-13T10:21:45-04:00

Better direct communication with specific doctors and satellite facilities to ask questions, initiate conversations, and get more specific information about care and services. Also, if we could request appointment dates online it would lower the amount of calls to the office. Currently, I can only reach out to departments and not my doctors. Also I have to call to the main VA office for any questions and information and most of the time the calls are routed to the satellite facility. There have also been some work on scheduling online but it has never worked for me.

Response by A1C Tammy Folaron made Jul 13 at 2023 10:26 AM

2023-07-13T10:26:32-04:00

Most of what can be digital is already. I think there needs to be help for people to do the travel pay. Sometimes BTSSS does not show my appointments and I have to enter in myself. Noticed that several people still do paper forms. If there were a couple of kiosks or computers available that may help. But we also need a real person to help the veterans complete the travel pay electronically.

Response by SP5 Bobby Swoope made Jul 13 at 2023 10:27 AM

2023-07-13T10:27:32-04:00

Send veterans electronic updates on the phone messaging and the status of their claims, and notes on where they are in the process, and also allow them to complain in response to the status through a text message letting the leadership know there is a lack of progress in their cases.

Response by SSgt Jerry Fitzsimmons made Jul 13 at 2023 10:35 AM

2023-07-13T10:35:42-04:00

Allow veterans to opt into "paperless messaging" online. This could eliminate the paper mail that is constantly sent out with appointment and mail that has full social security numbers.

Response by SSG Craig Skopec made Jul 13 at 2023 10:36 AM

2023-07-13T10:36:22-04:00

Requests for medical records to be release and or shared. Having to drive out of your way to physically request this is absurd and takes time away from ones work day.

Response by SP5 James Spaulding made Jul 13 at 2023 10:39 AM

2023-07-13T10:39:29-04:00

It would be nice to have a website where all former active duty veterans could search for former military friends whom they served with.

Response by SSG Robert Bucher made Jul 13 at 2023 10:42 AM

2023-07-13T10:42:48-04:00

Make Easier to get a VA ID card

Response by MSG John Knight made Jul 13 at 2023 10:46 AM

2023-07-13T10:46:03-04:00

Better network infrastructure from inside out to better utilize digital resources already available.

Response by SP5 James Spaulding made Jul 13 at 2023 10:47 AM

2023-07-13T10:47:10-04:00

It would be great to have a digital process to look up old buddies wiith whom you served.

Response by Amn James Geilfuss made Jul 13 at 2023 10:50 AM

2023-07-13T10:50:33-04:00

ALL

Response by PO3 Bernadette Hitch made Jul 13 at 2023 10:54 AM

2023-07-13T10:54:09-04:00

Definitely being able to schedule and manage all appts online

Response by SPC Timothy Cisneros made Jul 13 at 2023 10:55 AM

2023-07-13T10:55:15-04:00

Bringing back travel kiosks for sure would definitely help. Another servicei think would be beneficial,unless I'm unaware, would be community care services. It's a hassle trying to get with someone and navigate the process when needed. Especially being able to submit receipts for reimbursement.

Response by SP5 Walter Anderson made Jul 13 at 2023 11:00 AM

2023-07-13T11:00:02-04:00

Eliminate many of the paper letters by going to email or text messages. This would save millions of dollars every year in paper costs.

Response by SGT Talma Brown made Jul 13 at 2023 11:15 AM

2023-07-13T11:15:07-04:00

The VA (as a whole) and its disability claims examiners need to provide apologies and accurate corrections when Staff make mistakes. The VA (as a whole) and its claims examiners need to provide more information, more details about their specific claim process to applicants/recipients. Its incredibly frustrating when I'm not able to contact the claims examiners for clarification of what info they need for my claim, when there is no one I can contact when I have questions about what they're doing, when a mistake is found, and/ or why they are 'closing' appeals and other actions but refusing to provide details about the 'closure' reason.

Response by LTC Private RallyPoint Member made Jul 13 at 2023 11:31 AM

2023-07-13T11:31:17-04:00

I am used to just referring to the spreadsheet providing nationwide mortgage maximums by county for VA Home Loans. An App that that gave the same info by zip-code would be handy.

Response by SPC David Gartner made Jul 13 at 2023 11:34 AM

2023-07-13T11:34:59-04:00

Bring back digital kiosks for travel compensation.

Response by GySgt Leonard Tardiff made Jul 13 at 2023 11:36 AM

2023-07-13T11:36:52-04:00

What about an online portal system like the one Active DUty uses. MHS Genesis. Or if they already have one, then ensuring everyone knows about it. Then we could leave messages with our PCM and specialtiy care propviders and not spends hours making calls and leaving voice mails.

Response by Sgt Jeremy L. made Jul 13 at 2023 11:40 AM

2023-07-13T11:40:06-04:00

Having to call in to certain facilities or departments to schedule an appointment is ridiculous. Appointments are ‘supposedly’ online but not completely. Improve your scheduling system before devoting resources on something new.

Response by A1C Robert Nichols Jr made Jul 13 at 2023 11:42 AM

2023-07-13T11:42:55-04:00

Registering for services. A portal to upload documents ie: DD214, and financial information required to get or apply for services at a VA facility. Rules as to what limits you are able to receive and what services you will not be able to obtain.

Response by CPL Malissa Alvarado made Jul 13 at 2023 11:55 AM

2023-07-13T11:55:12-04:00

The travel pay reimbursement kiosks were huge! Also, being able to schedule an appointment online! I had an appointment canceled on me the day of, they left a voice-mail to call and reschedule, and I waited 45 minutes and never got through to anyone. I have 2 kids and I'm a stay-at-home mom, I can't just sit on the phone waiting to talk to someone to schedule an appointment.

Response by Amn James Geilfuss made Jul 13 at 2023 11:58 AM

2023-07-13T11:58:20-04:00

All

Response by CPL Malissa Alvarado made Jul 13 at 2023 12:01 PM

2023-07-13T12:01:04-04:00

The ability to make or reschedule appointments! I just recently had an appointment canceled by my provider the day of. They left a voice-mail and told me to call back to reschedule. I waited on hold for 48 minutes before being disconnected. I am a stay-at-home mom of 2 boys under 3, I don't have the time to be on the phone waiting; so now I no longer have my appointment that I waited 3 months for. Truly frustrating.

Response by SPC Tosha Craven made Jul 13 at 2023 12:02 PM

2023-07-13T12:02:22-04:00

Transportation for appointments to go digital for those that qualify, it would help greatly instead of waiting for call backs and be able to easily look at you're online appointments with it.

Response by Cpl David Rowland made Jul 13 at 2023 12:06 PM

2023-07-13T12:06:14-04:00

Bring back the kiosks for travel pay compensation!

Response by LT Stan Simpliciano made Jul 13 at 2023 12:07 PM

2023-07-13T12:07:50-04:00

Scheduling VA hospital appointments online and/or having a callback option for the IVR.

Response by Tamara Westeen made Jul 13 at 2023 12:09 PM

2023-07-13T12:09:46-04:00

Bring the Kiosks back to the VA. They were efficient and effective! The veterans prefer the kiosk over the online BTSSS through AccessVA. (which is confusing and difficult to navigate)

Response by PO3 Dustin Sand made Jul 13 at 2023 12:21 PM

2023-07-13T12:21:18-04:00

Ordering CPAP supplies. Supplies can be ordered over the phone, but they prefer a mail in form.

Response by SPC John Lind made Jul 13 at 2023 12:51 PM

2023-07-13T12:51:45-04:00

During telehealth video visits I have some difficulty hearing and understanding. If you could implement some kind of closed captioning technologies maybe there would be less misunderstanding.
For lab results I don't see the need for paper printouts and mailing. Just a digital copy would work. I read the results and destroy the paper anyway.

Response by PO2 John Trujillo made Jul 13 at 2023 1:20 PM

2023-07-13T13:20:30-04:00

Create an app for travel pay that tracks your location to verify that you attended you completed your appointment.

Response by Amn Garemy Johnson II made Jul 13 at 2023 1:23 PM

2023-07-13T13:23:40-04:00

Scheduling VA appointments online would be a lot easier to accomplish instead of having to message our PCM to request an appointment or having to call to schedule an appointment. I have messaged my PCM about making an appointment for a particular issue and sometimes they don't respond at all, or in a timely manner. It would just be much easier allowing us to have the ability and access to schedule our own appointments and times online.

Response by CPT Robert Mack made Jul 13 at 2023 1:56 PM

2023-07-13T13:56:36-04:00

Put travel reimbursement kiosks at all VA facilities, and allow community care travel to be logged at those kiosks

Response by SSgt Robert Zahrowski made Jul 13 at 2023 2:38 PM

2023-07-13T14:38:58-04:00

Contacting veterans to offer inoculations ahead of other providers. I was especially thankful to get the initial Covid shot at the VA a month ahead of what I could get a Kaiser in my area. And the VA contacted me! I was very appreciative of this. The bottom line will be faster access to medical benefits.

Response by SPC Heather Burnett-Rick made Jul 13 at 2023 2:50 PM

2023-07-13T14:50:48-04:00

Using Epic Charts for all health services. That way private providers can share with the VA and combine treatment plans.

Response by SrA Rebekah Spencer made Jul 13 at 2023 2:58 PM

2023-07-13T14:58:46-04:00

CHAMPVA benefits applications. Right now we have to fax them and hope they are received. We faxed it last summer, told they were several months behind and to call back in January. We did and they said it still hadn't been processed but they were close to being caught up, so call back in March. In March they informed us we faxed the wrong application (we used the form they told us to) so it wasn't processed, but nobody bothered to notify us. We have faxed and re-faxed the correct application, with the last time being June 20th. We called to check on the status and were told they are now working on applications from June 7th, and to call back in a couple of weeks. Why can't these be uploaded to a database where we can see that it's been received and check for status updates?

Response by A1C Douglas Buzby made Jul 13 at 2023 3:25 PM

2023-07-13T15:25:03-04:00

I am certain that removing the kiosks and requiring Vets to go online to the BTSSS site and then have to send in signed paperwork from the hospital visited could be improved if all of it was digital. I hope that makes sense...

Response by CW2 Susan Williams made Jul 13 at 2023 3:28 PM

2023-07-13T15:28:23-04:00

Travel voucher submission for community care needs to be addressed differently. By the time a servicemember can get the civilian care voucher turned in, the 30 day window is nearly reached. This is not feasible for those living quite a distance from the VA to turn their documents in.

Response by SFC Frederick Robertson made Jul 13 at 2023 3:30 PM

2023-07-13T15:30:34-04:00

Ability to schedule online appointments. The CS in my clinic is terrible.

Response by SPC Michela Fredrickson made Jul 13 at 2023 3:42 PM

2023-07-13T15:42:56-04:00

Scheduling apts for VA should be digital so I don’t have to call the call center or wait for a call back.

Response by SP5 Louis Alexander made Jul 13 at 2023 3:47 PM

2023-07-13T15:47:20-04:00

Basically, all of them. We are in a world of digital transformation. What really needs to be improved on is putting up more Wi-Fi towers especially in rural areas

Response by Karla Wegener made Jul 13 at 2023 4:35 PM

2023-07-13T16:35:44-04:00

Travel pay, and Check in kiosks at appointments,

Response by SPC John Stuart made Jul 13 at 2023 4:49 PM

2023-07-13T16:49:44-04:00

I'm not sure if it already is an option, but I receive a paper bill for my co-pays and medication. I pay these bills online. A paperless billing option would be nice if it doesn't already exist.

Response by PO1 Loretta Wilson made Jul 13 at 2023 5:35 PM

2023-07-13T17:35:12-04:00

The referral system

Response by SPC Tania Mora made Jul 13 at 2023 6:24 PM

2023-07-13T18:24:11-04:00

Website that allows to buy discounted park tickets online, such as Disneyland or Disney World would be nice.

Response by SGT Leigh Turner made Jul 13 at 2023 6:33 PM

2023-07-13T18:33:32-04:00

Go completely digital with mail. With option to opt in / out.

Response by PO2 Jon-Christian Stubblefield made Jul 13 at 2023 7:04 PM

2023-07-13T19:04:08-04:00

Before they roll out new updates to medical software it would be wise to perform Beta testing which can be considered 'pre-release testing'. It is also known as field testing that takes place at the customer's site. It typically uses black box testing. Reliability, security, and robustness are checked during Beta testing. While you are adding the new digital system please reduce the over kill on explanations which often obscure and confuse vets. We're not all programmers.

Response by SSG Jerry Swope made Jul 13 at 2023 7:48 PM

2023-07-13T19:48:46-04:00

Travel pay should go back to the digital kiosk. Also, check-in for primary care appointments should be on-line to save time so that we’re not rushed when we finally get in to see the doctor.

Response by Maj Kim Patterson made Jul 13 at 2023 8:13 PM

2023-07-13T20:13:06-04:00

I was at the VA today. As you digitize remember the aging vet who doesn’t understand the terminology or process. Today it was at the check in the pharmacy, other days, it’s helping others find a specific place to check in. Our eyesight is bad, our hearing is shot, many of us have TBIs, dementia, Parkinson’s and a long list of other issues that make going digital feel impossible. Just registering for benefits and getting a valid ID card is a marathon. The cost of a new phone to work with these “upgrades” is prohibitive when your social security and/or retirement benefits barely cover housing and basic food. Consider the cost and the humans as you implement new plans,

Response by SSgt Victoria Sutherland made Jul 13 at 2023 8:34 PM

2023-07-13T20:34:32-04:00

Be able to schedule medical appointments on line

Response by SGT Avigail B made Jul 13 at 2023 10:36 PM

2023-07-13T22:36:51-04:00

Community Care Appts should be easier to process online than just regular check ups

Response by CPT Gregory Backer made Jul 13 at 2023 10:54 PM

2023-07-13T22:54:54-04:00

The kiosk for travel pay beforehand was the best in my opinion... easy and done with,

Response by CPT Gregory Backer made Jul 13 at 2023 10:58 PM

2023-07-13T22:58:41-04:00

Bring back the kiosks for travel pay: so much better.

Response by PO3 Gray Ruff made Jul 13 at 2023 11:29 PM

2023-07-13T23:29:18-04:00

I do not want any going full digtal.
I do not have a smart phone.
Access to internet is costly.
And the VERY BELIEF that EVERYONE has Access is ASININE!!

Response by SFC Tyrone Wilson Sr. made Jul 14 at 2023 12:08 AM

2023-07-14T00:08:43-04:00

Areas or locations with appointments that are open or someone has cancelled to make one available. support in helping Vets fill in their papers for disability.

Response by SGT Anne Jennings made Jul 14 at 2023 1:14 AM

2023-07-14T01:14:43-04:00

Do pre checks for Melanoma skin cancer.

Response by CPT Benjamin Gonzalez made Jul 14 at 2023 3:41 AM

2023-07-14T03:41:08-04:00

Enabling any physical card type proving to be a veteran:
1. digital
and
2. easily add it to your digital wallet.

Response by Cpl John Ferrari made Jul 14 at 2023 3:53 AM

2023-07-14T03:53:42-04:00

The switch to Electronic Funds Transfer (EFT) deposits promises that money will be placed into accounts on the date provided, and eliminates the need for scenarios such as calling a government agency like the VA asking "Where's my check?", which could have been stolen out of an insecure mailbox or delivered incorrectly.

Treasury estimates indicate that issuing a paper check is about 43 cents, while EFT payments cost less than 2 cents. This means the federal government could save up to $100 million in processing and postage annually. While it won't reduce your taxes, it may postpone an increase for a short period, or potentially be used for research or devising other ways to help taxpayers save some bucks.

This is one of the few instances where everyone emerges victorious.

Response by SGT Richard Domenden made Jul 14 at 2023 4:18 AM

2023-07-14T04:18:12-04:00

Bring back the kiosk for signing in on your appointment and filing the travel pay. It's much easier. Who's the "genius" that decided to change it anyway? If it's not broken, don't change it!

Response by Jane Elsaesser made Jul 14 at 2023 6:41 AM

2023-07-14T06:41:30-04:00

All Nursing Notes should be entered in digital format.

Response by SPC Darrell George made Jul 14 at 2023 8:30 AM

2023-07-14T08:30:27-04:00

Too many are digital and often difficult to navigate. Paper is still good in some instances

Response by SPC Zach Meyer made Jul 14 at 2023 8:33 AM

2023-07-14T08:33:18-04:00

I would really like it if C&P Exams for VA compensation claims were conducted via video calls. I live in Northern VA and just trying to get anywhere in this region can be extremely difficult with the traffic. If my appointments with my primary healthcare provider can be online, why can't C&P exams also be online? I understand some of the exams require a doctor to physically examine a claimant, but not all claims require that.

Response by PFC Ashley Weilacher made Jul 14 at 2023 8:34 AM

2023-07-14T08:34:42-04:00

To be able to make and cancel appointments online. The phone system is very slow and irritating.

Response by SFC Leonard Davis made Jul 14 at 2023 8:59 AM

2023-07-14T08:59:53-04:00

I would have to say, currently NONE? This is due primarily to the Human factor. The VA has a personnel shortage therefore quality in recruitment of those responsible for working with said digital technology are failing the Veterans and their caregivers. Many have stated they would like to see the Kiosk return, this is highly due to the fact that Veterans or caregivers can be their own Human factor when working with this digital system. As most of us have heard growing's up, " A chain is only as strong as it's weakest link".

Response by SFC Leonard Davis made Jul 14 at 2023 9:00 AM

2023-07-14T09:00:15-04:00

Response by Virginia Tresp made Jul 14 at 2023 9:14 AM

2023-07-14T09:14:06-04:00

'department of Veterans affairs

Response by Latonya Sago made Jul 14 at 2023 10:25 AM

2023-07-14T10:25:01-04:00

SUBMISSION OF TRAVEL PAY AND THE HIRING PROCESSING SHOULD GO COMPLETELY DIGITAL SINCE COMMUNICATIONS WITH HR IS NOW BASICALLY DIGITAL ONLY.

Response by SGT Souheil Sarrouh made Jul 14 at 2023 12:08 PM

2023-07-14T12:08:30-04:00

Making appointments with specialty doctors and other VA services on line example physical therapy spine Doctor etc. without going back to the assigned family Doctor. And being able to upload the prescription from outside the VA system Doctors into the VA system

Response by Jonathan Lewis made Jul 14 at 2023 12:47 PM

2023-07-14T12:47:27-04:00

Anticoagulation questionnaires - previously available for veterans to enter via clinic kiosks when presenting for lab draws. Would save time and potentially frustration with clinic asking obligatory routine questions. Additionally some veterans have difficulty receiving calls or responding to clinic messages so patient and provider could still have the questionnaire to relay the most pertinent information.

Response by PO1 Frank Rhoades made Jul 14 at 2023 1:20 PM

2023-07-14T13:20:37-04:00

Traveling Veteran services.

Response by SSgt Chad Collins made Jul 14 at 2023 1:43 PM

2023-07-14T13:43:11-04:00

The VA Newsletter should go digital. It would save a substantial amount of money in eliminating printing and postage cost.

Response by SP5 Colleen MacDonald made Jul 14 at 2023 5:04 PM

2023-07-14T17:04:09-04:00

The pharmacy. The communication between the physician and the patient is latent. There needs to be a code that you can put in that the veterian does not have to raise the roof to get a perscription that they only need every so often! It took be three weeks to get allergy medication. That is crazy.

Response by PO1 James Baca made Jul 14 at 2023 5:40 PM

2023-07-14T17:40:31-04:00

Appointment scheduling needs work

Response by SCPO Private RallyPoint Member made Jul 14 at 2023 6:09 PM

2023-07-14T18:09:56-04:00

How about an online resource center for Vets so we can lean on one another. Those that have been in the system for years have corporate knowledge and those new to the system bring the most current information. I think we could me more productive and get more questions answered if we had a forum where we could ask each other questions.

Response by PFC Oscar Reyes made Jul 14 at 2023 10:30 PM

2023-07-14T22:30:45-04:00

I'm not sure what needs to be improved at the present time. I have entered before and I have never won anything. It would be nice to win something this time.

Response by SPC Patrick Dwyer made Jul 15 at 2023 1:19 PM

2023-07-15T13:19:52-04:00

Online scheduling

Response by SPC Aaron Hargis made Jul 15 at 2023 1:36 PM

2023-07-15T13:36:57-04:00

Being able to ask someone a question face to face( screen to screen) instead of just talking over the phone would be great.

Response by SFC Kevin Childers made Jul 15 at 2023 4:04 PM

2023-07-15T16:04:52-04:00

DIGITIZE ALL VETERAN'S RECORDS IN A SINGLE UNIFIED SYSTEM ALL THE WAY BACK TO THE FIRST WORLD WAR. AS IT IS SOME VETERANS (ACTIVE, RESERVE, NATIONAL GUARD, COAST GUARD, ETC.) ARE WAITING MONTHS TO YEARS TO GET COPIES OF THEIR RECORDS, IF THEY CAN BE LOCATED AT ALL. THERE ARE STILL HAR TO MANY DIFFERENT SYSTEMS, NEW, OLD & OBSOLETE STILL IN USE AT THE STAE AND FEDERAL LEVELS.

Response by SFC Deanna Gaskin made Jul 15 at 2023 4:28 PM

2023-07-15T16:28:56-04:00

Create a new program to allow soldier to purchase RV through the VA just like homes; it’s economic save military millions on housing and in most case safe community. Soldier can just tow their homes all across America to duty assignments.

Response by 1stSgt Ronald Sheps made Jul 15 at 2023 10:01 PM

2023-07-15T22:01:39-04:00

To speak to the question directly, all aspects of administration can be improved by making records available digitally and instantly throughout the VA. But even this can only be as effective as the people using it. We simply don't properly train the people to use the tools we have available. Next, perhaps equally as vital, are the potential for remote visits and the technology to complete them correctly which are already used daily. Imagine increasing the pool of available VA approved medical providers by thousands overnight. And local hospitals today routinely issue monitoring and remote access devices free of charge to the 50 patients in each hospital who rack up the most ER visits. There are dozens of ways to improve the end user experience, this is about will and the notion of "we've always done it this way before".

Response by Sgt Camilo Prias made Jul 16 at 2023 1:19 AM

2023-07-16T01:19:06-04:00

One central service to help navigate through programs/benefits/healthcare questions.
Without needing to call around, ask the right question or know someone that has already gone through the process.

Response by SPC Rick Price made Jul 16 at 2023 2:12 AM

2023-07-16T02:12:08-04:00

I wish id get less paper letters from.Va
I think emials work and i am so tired.of paper. From this world.

Response by Cpl Peter Risatti made Jul 16 at 2023 4:59 AM

2023-07-16T04:59:11-04:00

Quite simple. At the major Hospitals like Stratten or Leeds or Cedar Junction. ON THE main web page a key that puts us into the main telephone directory. Our medical teams or specialty clinic. Thousands of calls daily are transferred through the system and lost or misdirected. This would also eliminate one or more transfers. A good portion of time is the patient is explaining the dilemma several times.

Response by Cpl Peter Risatti made Jul 16 at 2023 5:00 AM

2023-07-16T05:00:01-04:00

Response by SSG Vanessa Hickling made Jul 16 at 2023 1:45 PM

2023-07-16T13:45:16-04:00

I agree with the travel voucher kiosk and or check in kiosk

Response by PO2 Scott Carpenter made Jul 16 at 2023 1:57 PM

2023-07-16T13:57:25-04:00

Bring back VA Clinic ID scan check-in. Instead of waiting in line we used to be able to check into appointments by scannig ID and then ber seated.

Response by SPC Aaren Fields made Jul 16 at 2023 4:24 PM

2023-07-16T16:24:05-04:00

integrate into the MyChart system that is being used on the non VA side of things.

Response by PO3 Aileen Dodge made Jul 16 at 2023 4:40 PM

2023-07-16T16:40:43-04:00

ALL OF THEM!!!

Response by PO3 Aileen Dodge made Jul 16 at 2023 5:18 PM

2023-07-16T17:18:01-04:00

Personally I believe the Government should have a Veterans Medicare and upgrade all the VA medical facilities to public use. With (lets call it VETMEDICARE) a nation wide health insurance for Veterans like Medicare or medicaid would save a lot of time and money and financially benefit Veterans and the citizens of this country. And it wouldn't be all that expensive to change to a system like that because when a veteran uses the mission care act the Medical care that Veteran receives is billed to the VA and the VA pays it the same as Medicaid. And the reality of that is the bill is actually sent to medicare and they pay the bill as though the veteran is using Medicare. It's like having two very large departments within the Federal Government with personnel performing the same job twice. If it was all centralized and there was a separate health insurance for Veterans like VETMEDICAID/VETMEDICARE that is just Medicare for veterans it would save a ton of tax dollars. If veterans used a health insurance where they must be responsible in the health care they receive and need just like none Veteran citizens. Just imagine how much money would be save and put to better use supporting nationwide health and human services within America. Of course this idea does come close to supporting national health care and medicine. Which far to many Americans have been given the idea that Socialized Medicine is one step closer to Socialist Government. And try and guess who has been behind that national propaganda BS. Think about who will not longer be making a financial killing off of the average American citizen if there was a NATIONWIDE MEDICAL HEALTHCARE STANDARD ACT and LAW put in place through out this country. ANd the truth of this whole matter is that THERE SHOULD NEVER BE ANYTHING POLITICAL ABOUT AN INDIVIDUALS MEDICAL HEALTH NEEDS. IT's EDUCATION and HUMAN Science NOT Politics!!!! Well that's my more than 2 cents worth on this digital subject!!!

Response by Sgt Peter Rutherford made Jul 17 at 2023 12:54 AM

2023-07-17T00:54:44-04:00

For every appointment, I get at LEAST the following:
1.) One, and sometimes two texts asking me to confirm that I will be at the appointment.. -- AND --
2.) One or two, folded postcards (tear off top and open) -- (and sometimes three ... and once, FOUR) reminding me of the same appointment. -- AND --
3.) Either one or two phone calls reminding me of my appointment.
GOOD GRIEF!!! All that to remind me of ONE appointment. What a waste of resources!!! It seems like you could find out a vet's preference and just use that. For me, a text will suffice ... if you're REALLY worried I might miss it, another text two days before the appointment to confirm would be plenty. Can't you train your computers to accept what we say instead of wasting paper, printing, postage and personnel time in making in-person calls?

Response by 1SG Marty Kerekes made Jul 17 at 2023 10:27 AM

2023-07-17T10:27:47-04:00

Scheduling our own appointments online would be helpful, I found the majority of the time it takes almost 2-3 weeks before an appointment clerk returns your call. In addition, trying to get to an appointment clerk or the right department can be a tedious process. By allowing the patient to to have the ability to schedule an appointment would cut down on phone calls to the facility and be able to manage individual appointments efficiently. My Healthy Vet has a platform that allows for individual scheduling of appointments but it still requires a clerk to call back to confirm and verify. This sometimes is not effective because typically phone calls cannot be answered by the veteran.

Response by PO3 Heather Malson made Jul 17 at 2023 1:05 PM

2023-07-17T13:05:16-04:00

Digital forms & signatures for anything that still requires signatures. Even for those with access to computers, a printer, scanner, or the correct form can be a burden. Calls and showing up in person for a records release, privacy form or whatever can be a burden for multiple reasons. Nearly every biz including medical does this in private sector, cept notarized docs and court filings.

Response by LCpl Donn Byrne made Jul 17 at 2023 1:59 PM

2023-07-17T13:59:34-04:00

1. I receive an email for my upcoming V.A. visits.
I also receive it in the mail - USPS - let me decide to not have US mail - save a few bucks.
2. Hines VA needs a better system for identifying "who is next" for care. Coming out and screaming a name to a bunch of elderly vets who don't hear so well - doesn't feed the bulldog...also those same hard of hearing vets had/have to deal with you wearing a mask and are behind plexiglass and told to stand 6 feet away - good luck with that. Set up some digital whiteboard showing which patient is next and what room to go to .

Response by CMSgt Elbert E. Clayton made Jul 17 at 2023 8:55 PM

2023-07-17T20:55:41-04:00

The National Personnel Records Center (NPRC) is already digital, and it has many thousands of paid Civil Service employees who practice delay, delay, delay and have used Covid restrictions to close down a less than useful government facility to begin with. They try to blame the 1973 fire on many problems that could be answered more readily and correctly by just saying "We aren't able to find your records", but please come in and sit down with a living, breathing person who cares, and we will try to contact past unit members, or review their records, that you served with and maybe find some old orders, etc., with your name and theirs on them. Sometimes those old orders had serial numbers and/or Social Security Numbers, names of units departing, going to, and even enroute stops. Sharing of the data in each individual veteran's/retiree's records could solve many of the roadblocks the management and staff at NPRC have created, perpetrated and perpetuated for the civil service's obstructive purposes. Artificial Intelligence (AI) will be an improvement over current Intelligence. The NPRC may as well be digital now, because for three years no living breathing veteran (unless an NPRC civil service employee) has been allowed entrance to the structure. I did not retire until after the 1973 fire, so it is not applicable to me, however my records were completely misplaced about 10 years ago, and I had to rebuild them from various sources and personal papers. At the time a lady manager and a gentleman staffer worked with me and helped me rebuild my records. I have had two Medals (The Defense Meritorious Service Medal (DMSM) and an U. S. Army, Meritorious Unit Commendation Service Medal, General Order 43, Headquarters, Department of the Army, Washington, DC, 29 November 1973, Passenger Service, Bien Hoa Detachment 5, 8th Aerial Port Squadron, United States Air Force) awarded to me and received by mail after my retirement December 31, 1982. The NPRC at first denied the DMSM because they had confused it with a previous United States Air Force (USAF) awarded "Meritorious Service Medal (MSM)". They are two entirely different awards for services rendered at different times. I have been able to locate a copy of the DD Form 215 within the past week by a visit to the Veterans Affairs (VA) unit at 9700 Page Avenue, St. Louis, Missouri. This was a surprise to me, and I asked the agent to search his records further, but no DD Form 215 for the Army medal was found, although I have documentation from the USAF that it was forwarded to NPRC. Please pardon this diatribe and wish me luck to live long enough to be buried with all the medals I earned.

Response by SR AdoraJean Cooley made Jul 18 at 2023 6:52 PM

2023-07-18T18:52:34-04:00

Nothing going digital. I’m 89yrs old and this digital age is very frustrating to me and many friends of my generation. Please NOTHING. AJC

Response by PO3 Latrina Mccall made Jul 19 at 2023 10:32 AM

2023-07-19T10:32:58-04:00

Apps for prescriptions, benefits, gibill benefits.

Response by Amn David Lessard made Jul 20 at 2023 8:07 AM

2023-07-20T08:07:42-04:00

Please bring the check-in kiosks back! They were so much easier to check-in than the whole text message routine. Text messaging takes too long, and doesn't seem to let the front desk know for some time that you have checked in. Half the time I can't find or remember the number to send a text to in order to check-in. Also, being able to check-in via the kiosk alleviated waiting in line to check-in at the window. Thanks!

Response by CPO Joel Reese made Jul 20 at 2023 2:11 PM

2023-07-20T14:11:06-04:00

I think the access to benefits and disability benefits is already some what digital but definitely could be improved upon and made more easily accessed and user friendly.
Telehealth visits also need improvement. If the VA is running behind the video link times out and kicks you off. Closed captioning during these calls would be nice for hearing impaired individuals or even if it's just a choppy feed.
Travel reimbursement kiosks need to also return, filing out the paper forms is quite difficult due to my dexterity.
Joel Reese

Response by SSgt Private RallyPoint Member made Jul 21 at 2023 2:04 AM

2023-07-21T02:04:13-04:00

online self scheduling

Response by PV2 Carmen Rosario made Jul 21 at 2023 12:35 PM

2023-07-21T12:35:04-04:00

Easier process for requesting a revision or correction on a DD214

Response by PO3 Kathy Kaminski made Jul 26 at 2023 1:14 PM

2023-07-26T13:14:39-04:00

VA Medical records-being able to scan in records from non-va providers

Response by Cpl Jayme Williams made Aug 1 at 2023 11:14 PM

2023-08-01T23:14:43-04:00

Mental health therapy. I had to wait two weeks for even a call back. I think a counselor via text or quick phone call or even chat online could help depending on how serious the issue is.

Response by CPT Paul M made Aug 2 at 2023 12:02 PM

2023-08-02T12:02:22-04:00

Most of the benefits I use have a digital component to them, although some are still pure "analog." I think the combination is about right. As the VA continues to modernize, I just want it to review and refine the technologies in use so that the technologies actually provide a useful service to Vets and Staffers. E.G. Telephone Menu Trees can be infuriatingly long without the option to leave them and speak with a human.

Response by PO3 Andrew Sharp made Aug 3 at 2023 9:36 AM

2023-08-03T09:36:03-04:00

Go digital with reordering my CPAP supplies digitally, like prescriptions. There are digital options for many of the things mentioned in other posts, but at my VA med center, you have to call prosthetics and possibly sleep medicine/lab to reorder masks, hoses, and filters for my CPAP machine. It truly is a waste of time and money. It could easily be made into a digital process.

Response by PV2 Patricia DeLuse made Aug 8 at 2023 8:00 AM

2023-08-08T08:00:58-04:00

For one suggestion: Medical Records.
Ex: Community Care authorizations -in my hand and able to forward/print/download to my personal files.

Response by SPC Rick Price made Aug 10 at 2023 8:48 PM

2023-08-10T20:48:22-04:00

Stop sending paper letters.

Response by RallyPoint News made Sep 1 at 2023 11:50 AM

2023-09-01T11:50:10-04:00

Congratulations to the following members. You've all won a $100 Amazon gift card! An e-gift card will be sent to the email address associated with your RallyPoint account.

» CPL Malissa Alvarado
» SP5 Colleen MacDonald
» PO1 James Baca
» SP6 Geri Wemhoff
» SPC Amanda Warren
» MAJ Dallas D.
» CPT Elizabeth Robb
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» TSgt Yumanja Craine
» LTC Private RallyPoint Member