Why can't I access AKO or mail.mil using my Lenovo?

2017-05-22T02:13:16-04:00

Response by CPT Private RallyPoint Member made May 22 at 2017 2:16 AM

2017-05-22T02:16:13-04:00

It only says "page cannot be displayed" and does not go passed the login screen.

Response by MAJ Bryan Zeski made May 22 at 2017 2:31 AM

2017-05-22T02:31:56-04:00

What browser and OS are you using?

Chrome and Explorer work best for me - although both are inconsistent. Have you gone to militarycac.us and walked through the appropriate steps for your system?

Response by SPC Private RallyPoint Member made May 22 at 2017 3:33 AM

2017-05-22T03:33:39-04:00

Sounds like a generic proxy error. You may have to disable your antivirus or antimalware program because it could be blocking the webpage. Kaspersky is notorious for doing this because it believes the webpage is untrusted or unrecognized. You may also have to adjust your security settings in Internet Explorer... or even your network settings if your internet service is using a firewall that uses a specific port. Without having the computer in front of me and trying different things I really can't say for sure.

More information is needed like what is your antivirus or antimalware, which could be potentially blocking the webpage. It would also be helpful to know who is your isp or if you're using a company or school connection. If you're using a school / company network they could have a firewall setup and you'll need the port number. By default your network connections automatically detect the settings.

did i just repeat myself? I'm sorry it's a habit.

Response by 1LT Private RallyPoint Member made May 22 at 2017 3:42 AM

2017-05-22T03:42:05-04:00

Try clearing out cookies and your browser data on both chrome and net explorer.
When logging into ako, use your normal certificate.
When logging into your mil mail, choose more choices when selecting a certificate, use your email certificate and press ok then input your pin.

Hope that helps.

Response by 1SG Private RallyPoint Member made May 22 at 2017 5:25 AM

2017-05-22T05:25:34-04:00

https://militarycac.com

Common Access Card (CAC) Information for home use

MilitaryCAC provides CAC installation assistance; Find information regarding the Department of Defense Common Access Card (CAC)

Response by MSG Brad Sand made May 22 at 2017 1:43 PM

2017-05-22T13:43:54-04:00

Is it turned on? Have you created an AKO account? Additionally, mail.mil is not your account, so you will not be able to access their account.

Response by SSG Trevor S. made May 23 at 2017 1:16 AM

2017-05-23T01:16:23-04:00

CPT Private RallyPoint Member Lenovo's have a history of spyware and may still be restricted from use for government purposes. You might want to check with your S-6/G-6 for full details on the current situation. This may or may not be your problem, but it is worth knowing.
http://www.breitbart.com/tech/2016/10/24/report-pentagon-warns-against-use-of-lenovo-computers-over-chinese-spyware/

Report: Pentagon Warns Against Use of Lenovo Computers over Chinese Spyware - Breitbart

The Pentagon has warned against the use of Lenovo technology over concerns that the Chinese computer manufacturer is spying on government officials.

Response by SSG Private RallyPoint Member made May 23 at 2017 8:43 AM

2017-05-23T08:43:48-04:00

I finally figured out how to make it work with Windows 7 and whatever IE was out then... and then Windows 8 and the respective IE came out... and just when I had it figured out, here comes windows 10 and edge.. sigh..