Why does SSD1 show up on my ATRRS?

SGT Private RallyPoint Member — Tue, 04 Aug 2015 06:59:36 -0400

I'm slotted to attend WLC. All paperwork submitted, PT test done and all until I'm getting words that my SSD1 is not showing up in ATRRS. Matter fact, it doesn't even show that I was ever registered for the class.
How's that possible when I have a printed certificate of completion???!!!

Response by CW4 Private RallyPoint Member made Aug 4 at 2015 7:09 AM

CW4 Private RallyPoint Member — Tue, 04 Aug 2015 07:09:14 -0400

Let your 1SG, S-1 and your S-3 SGM get to the bottom of this. Some automated systems are not perfect and stuff like this happens all the time. I'm not saying that it makes it right, but it happens. The day my CW3 board started a few years ago, my most recent OER still wasn't showing up in my board file. I was on the phone with the OIC of the OER department and my Branch manager trying to find out what was going on. When my file was uploaded, the OER was blank. I almost had a heart attack. My Branch manager assured me that the board members could see the file and I guess they could because I got promoted. The point is, it was a glitch in the system that screwed up my file. Be patient and let your leadership work for you.

Response by SFC(P) Private RallyPoint Member made Aug 4 at 2015 7:20 AM

SFC(P) Private RallyPoint Member — Tue, 04 Aug 2015 07:20:34 -0400

Not the end of the world, SGT Private RallyPoint Member I had the same issue with my SSD 2. I can't remember which one referred me to the other (I called both these phone numbers to help me out ), but when I called, the tech was very helpful and professional. My SSD 2 showed up for my RNCO to see in his system within 24hrs.

http://www.atsc.army.mil/tadlp/contact_us.asp

https://www.atrrs.army.mil/callus.aspx

Response by SSG Private RallyPoint Member made Aug 4 at 2015 10:17 AM

SSG Private RallyPoint Member — Tue, 04 Aug 2015 10:17:34 -0400

Did you do the 45 minute map reading part? That was an issue for our Soldiers. Or are you checking your detailed training record? Might need to call the help desk and have them fix it. All issues our Soldiers have had

Response by MSG Private RallyPoint Member made Aug 4 at 2015 1:10 PM

MSG Private RallyPoint Member — Tue, 04 Aug 2015 13:10:42 -0400

Your certificate should be enough for your Schools NCO to push for an update. Be sure to involve them with talking to ATTRS folk in your higher food chain. Also, contact the NCOA for their guidance on in-processing. You may not be the only one experiencing this issue and sometimes they can input from their end. Congrats on getting slotted, now ROCK WLC!!!

Response by SFC Private RallyPoint Member made Aug 4 at 2015 7:07 PM

SFC Private RallyPoint Member — Tue, 04 Aug 2015 19:07:29 -0400

SSD I only showed up on ACT. SSD II didn't show up on ACT until I completed the course through ATRRS.

Bottom line is, SSD courseware is a shamefully poor design, and shoddily implemented across the Army networks.

Response by CPL(P) Private RallyPoint Member made Aug 5 at 2015 12:52 PM

CPL(P) Private RallyPoint Member — Wed, 05 Aug 2015 12:52:16 -0400

The army is overly complicated with where they store training. Everything should be accessible from one portal like Alms. Go to your training page, print everything. Which wlc are you going to?

Response by SSG Private RallyPoint Member made Aug 5 at 2015 5:26 PM

SSG Private RallyPoint Member — Wed, 05 Aug 2015 17:26:10 -0400

Having your certificate works. Check on your army career tracker and it should show that you completed ssd1 on there. Systems have glitches so don't worry.

Response by SFC Private RallyPoint Member made Aug 8 at 2015 9:00 AM

SFC Private RallyPoint Member — Sat, 08 Aug 2015 09:00:13 -0400

Call the help desk asap. [login to see] . They will either fix it or tell you what you need to do.

Response by 1SG Private RallyPoint Member made Jul 26 at 2016 10:21 AM

1SG Private RallyPoint Member — Tue, 26 Jul 2016 10:21:13 -0400

The system has had some issues in the past years and that may be the issue. You may be the victim of a UA, S1 or training NCO that had some type of issue as well and your certificate didn't get where it was suppose to get on time and in the manner it should. The main thing is you have a printed certificate of completion. Make ten copies of it and keep a few for yourself in your "me Book".

Response by CW3 Private RallyPoint Member made Aug 10 at 2016 9:25 AM

CW3 Private RallyPoint Member — Wed, 10 Aug 2016 09:25:08 -0400

ATHD Helpdesk ticket can fix that (Sadly, very common issue), ATRRS and ALMS are having communication issues since it went live. Make sure it shows complete in ALMS (there was one course that was external to it's module, make sure your current course list is clear), take a snapshot of the completion on the ALMS page, then submit that and the certificate with the ATHD helpdesk ticket requesting them to push the completion as it is not reflecting in ATRRS as complete.
However, the certificate should get you into the class in the interim. Best of luck.