Why doesn't HRC reply back that they received your retirement paperwork?

LTC Pauline Geraci — Sun, 21 Oct 2018 12:05:18 -0400

I submitted my retirement paperwork by email 2 months ago. I asked them to respond back that they had received it. I asked them twice. After asking them twice I got no response from Human Resources Command in Fort Knox. Is this the usual practice? I know it is a simple thing to do for most business emails to send an auto response that they received your message, so why can't the military do this?

Response by CPT Jack Durish made Oct 21 at 2018 12:25 PM

CPT Jack Durish — Sun, 21 Oct 2018 12:25:26 -0400

Maybe your paperwork was sent to Hillary Rodham Clinton by mistake...

Response by SSG Byron Hewett made Oct 21 at 2018 12:45 PM

SSG Byron Hewett — Sun, 21 Oct 2018 12:45:06 -0400

Sir, I had similar issue and I called them directly and had no issue or really any wait time at all, give it a try, the gentleman I spoke with was really good and was able to answer all my questions.

Response by LTC Jason Mackay made Oct 21 at 2018 5:06 PM

LTC Jason Mackay — Sun, 21 Oct 2018 17:06:59 -0400

LTC Pauline Geraci I got notice from my Retirement services Officer at Installation when it was submitted to HRC, the next thing I knew, I had retirement orders. Took 3-4 weeks from the time I submitted my packet at the installation RSO. I walked it point to point inside the unit, including the Brigade Commander.

I'd call HRC. Maybe they are confused getting it direct from the officer?

Response by MSG Frank Kapaun made Oct 21 at 2018 10:28 PM

MSG Frank Kapaun — Sun, 21 Oct 2018 22:28:31 -0400

DFAS sent me a self addressed post card a couple of months after I sent in my paperwork.

Response by LTC Pauline Geraci made Oct 22 at 2018 3:59 PM

LTC Pauline Geraci — Mon, 22 Oct 2018 15:59:45 -0400

They finally answered back by email. I also called them and they verified they had received paperwork. The squeaky wheel!