Posted on Jan 10, 2018
MSG Military Police
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For years people have been touting USAA to me yet every time I compare prices, they do not do well. Is it just me?

Insurance, banking etc. Can you fill me in on what you found? I want to support them but my bottom line is THE bottom line.
Posted in these groups: Usaa logo USAAInsurance1 Insurance700b1e22 BankingFinance Finance
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Responses: 3
SGT Squad Leader
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My experience was the same. Their quote was double my current carrier. I also discovered that they give preferred pricing to officers, didn’t make me feel good as an enlisted grunt.
I guess officers aren’t good at land nav, but are better drivers.
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SFC Health And Safety Trainer
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Edited >1 y ago
I can’t speak to their lending and insurance services, although I do have a credit card with them that I use for fuel purchases and otherwise large purchases, but I never carry the balance for more then a single billing cycle.

Their customer service has always been impeccable. My wife lost her wallet at a grocery store over the holidays and they responded with exceptional speed and cancelled our cards late in the evening and overnighted new cards to us.

My only complaint about USAA is that the app on my mobile device isn’t very reliable. But considering the rest of my experience with them, that is a minor inconvenience.
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Suspended Profile
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My situation is similar to SFC (Join to see) ...haven't used too many of the products, except for obtaining credit card (I forget the APR, but it was just as high as most commercially available) and I had cheap renters insurance through them a few years back....never had to file a claim. I will say I love getting paid earlier than my coworkers. They have caught fraudulent acitivity in my checking account on 3 separate occasions at a grocery store chain in Miami - never been and I lived in either Annapolis or Philadelphia at the time. The website is very clean and easy to use, but the recent updates to the app have made it behave slowly or created connection issues. My best guess is newer encryption efforts, so I don't really want to complain too much about it. They were also very helpful in wire transfers overseas and the deposit at home feature works really well. The only major downside is the lack of ability to deposit cash (In Philly, I have had to utilize a FedEx branch in CC to essentially ship the cash to San Antonio...as I recall, there was no extra charge to do this)
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SPC David Willis
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I'll tell you has someone who has sold insurance for both the number 1 and number 2 companies in the country I've beat USAA maybe twice in 3-4 years.
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