Posted on Jul 29, 2016
Red Cross looks to fill gap in veterans' emergency financial needs
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The American Red Cross is testing the idea of providing financial assistance to veterans who don’t qualify for help through military agencies.
When a veteran has left the military before retirement, he or she isn't eligible for financial assistance through the military relief societies — Army Emergency Relief, Navy-Marine Corps Relief Society, and Air Force Aid Society. The Red Cross is examining how it might fill that gap, said Kevin Boleyn, director of the organization’s Hero Care Network.
The network includes Red Cross emergency call centers, financial assistance and referrals to other organizations in communities. It is creating a national registry of services for veterans and working on a system where trained case workers can use the registry to connect those in need to the appropriate agencies.
The Red Cross also has reorganized its Service to the Armed Forces division, which will help expand the financial assistance it provides to veterans as well as to active-duty members. It has turned its Springfield, Massachusetts, emergency communications site into a Center of Excellence for Financial Assistance. The center's staff will focus on referring military families and veterans who need financial help.
The call centers in Fort Sill, Oklahoma, and Louisville, Kentucky, are still the initial entry points for emergency communications, but financial assistance requests will be transferred primarily to the Springfield office. These requests generally take more time to process because staff members have to validate them and work with landlords, financial institutions, utility companies and others to prevent eviction, foreclosure and utility shut-offs.
Two pilot Red Cross programs also are underway on a smaller scale. One began in April in Southern California and Clark County, Nevada, helping veterans who need emergency financial assistance.
The other began a year ago in western Missouri, helping active duty, retirees and veterans with financial needs that don’t qualify under the military relief societies’ regulations.
Donations from sources other than the military relief societies provide the assistance in these pilot programs.
The Red Cross toll-free emergency hotline is [login to see] .
Currently, the Red Cross acts as an agent for the military relief societies when a request comes in after hours, or for service members or retirees who can’t get to one of the installation relief societies or live more than 50 miles away. The relief societies reimburse the Red Cross for the financial assistance; the Red Cross pays for administrative costs.
“It’s one big entire support network, like this quiet safety net under service members and retirees,” said Cheri Nylen, director of case work for Navy-Marine Corps Relief Society.
A number of advocates have expressed concern about transitioning service members and their families, who are leaving the military and lose various assistance. The Red Cross has seen an upward trend in requests for help, said spokesman Peter Macias, and that played a role in the organization's focus on the problem.
Providing emergency financial assistance to veterans “is definitely a needed service, because the rules change when the service member gets out. They fall into financial traps more,” said Letty Stevens, who until recently was a financial coach for veterans in the Hampton Roads area of Virginia. “It can be a pretty desperate situation when they get out, especially if they have debt,” she said. One need among Vietnam veterans is assistance in paying for dental work, she said.
Nylen said Navy-Marine Corps Relief Society gets around 15 calls a day from veterans who are not retirees, and thus don’t qualify for assistance. “By having this Red Cross network, it will be easier to direct them more quickly. ... This will open up a lot of avenues. Even if it’s a clearinghouse, it’s helpful because the case workers are so knowledgeable. This will save veterans time, and may make the difference in preventing them from going to a payday lender or becoming homeless,” she said.
“I hope they can find some dedicated funding from other sources for veterans,” she said.
The Red Cross will also direct veterans to groups that may be able to assist them with their particular need. “Sometimes it’s a matter of knowing where to go in the community,” Boleyn said. Currently if a case worker doesn’t have a contact for a veteran who calls for assistance, the veteran will be placed into the community referral process where the local chapter may help with access to a food pantry or other financial assistance, he said.
When a veteran has left the military before retirement, he or she isn't eligible for financial assistance through the military relief societies — Army Emergency Relief, Navy-Marine Corps Relief Society, and Air Force Aid Society. The Red Cross is examining how it might fill that gap, said Kevin Boleyn, director of the organization’s Hero Care Network.
The network includes Red Cross emergency call centers, financial assistance and referrals to other organizations in communities. It is creating a national registry of services for veterans and working on a system where trained case workers can use the registry to connect those in need to the appropriate agencies.
The Red Cross also has reorganized its Service to the Armed Forces division, which will help expand the financial assistance it provides to veterans as well as to active-duty members. It has turned its Springfield, Massachusetts, emergency communications site into a Center of Excellence for Financial Assistance. The center's staff will focus on referring military families and veterans who need financial help.
The call centers in Fort Sill, Oklahoma, and Louisville, Kentucky, are still the initial entry points for emergency communications, but financial assistance requests will be transferred primarily to the Springfield office. These requests generally take more time to process because staff members have to validate them and work with landlords, financial institutions, utility companies and others to prevent eviction, foreclosure and utility shut-offs.
Two pilot Red Cross programs also are underway on a smaller scale. One began in April in Southern California and Clark County, Nevada, helping veterans who need emergency financial assistance.
The other began a year ago in western Missouri, helping active duty, retirees and veterans with financial needs that don’t qualify under the military relief societies’ regulations.
Donations from sources other than the military relief societies provide the assistance in these pilot programs.
The Red Cross toll-free emergency hotline is [login to see] .
Currently, the Red Cross acts as an agent for the military relief societies when a request comes in after hours, or for service members or retirees who can’t get to one of the installation relief societies or live more than 50 miles away. The relief societies reimburse the Red Cross for the financial assistance; the Red Cross pays for administrative costs.
“It’s one big entire support network, like this quiet safety net under service members and retirees,” said Cheri Nylen, director of case work for Navy-Marine Corps Relief Society.
A number of advocates have expressed concern about transitioning service members and their families, who are leaving the military and lose various assistance. The Red Cross has seen an upward trend in requests for help, said spokesman Peter Macias, and that played a role in the organization's focus on the problem.
Providing emergency financial assistance to veterans “is definitely a needed service, because the rules change when the service member gets out. They fall into financial traps more,” said Letty Stevens, who until recently was a financial coach for veterans in the Hampton Roads area of Virginia. “It can be a pretty desperate situation when they get out, especially if they have debt,” she said. One need among Vietnam veterans is assistance in paying for dental work, she said.
Nylen said Navy-Marine Corps Relief Society gets around 15 calls a day from veterans who are not retirees, and thus don’t qualify for assistance. “By having this Red Cross network, it will be easier to direct them more quickly. ... This will open up a lot of avenues. Even if it’s a clearinghouse, it’s helpful because the case workers are so knowledgeable. This will save veterans time, and may make the difference in preventing them from going to a payday lender or becoming homeless,” she said.
“I hope they can find some dedicated funding from other sources for veterans,” she said.
The Red Cross will also direct veterans to groups that may be able to assist them with their particular need. “Sometimes it’s a matter of knowing where to go in the community,” Boleyn said. Currently if a case worker doesn’t have a contact for a veteran who calls for assistance, the veteran will be placed into the community referral process where the local chapter may help with access to a food pantry or other financial assistance, he said.
Red Cross looks to fill gap in veterans' emergency financial needs
Posted from armytimes.comPosted in these groups: American Red Cross
Posted >1 y ago
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Posted >1 y ago
That is interesting news SFC Joe S. Davis Jr., MSM, DSL that currently "the Red Cross acts as an agent for the military relief societies when a request comes in after hours, or for service members or retirees who can’t get to one of the installation relief societies or live more than 50 miles away. The relief societies reimburse the Red Cross for the financial assistance; the Red Cross pays for administrative costs."
So it seems that Red Cross has stepped up to help fill in the gap so that 24-hour financial-assistance service is available for veterans who are not retirees. That sounds like a noble concept.
The Red Cross toll-free emergency hotline is [login to see] .
COL Mikel J. Burroughs LTC Stephen C. LTC Thomas Tennant MAJ Ken LandgrenCapt Seid Waddell CW5 (Join to see) SMSgt Minister Gerald A. Thomas SGM David W. Carr LOM, DMSM MP SGT1stSgt Eugene Harless SFC William FarrellSSG Leo Bell SSgt (Join to see) Sgt Joe LaBranche SGT (Join to see) SGT Forrest Stewart SrA Christopher Wright PO3 Steven Sherrill PO1 John Miller Kim Bolen RN CCM ACM
So it seems that Red Cross has stepped up to help fill in the gap so that 24-hour financial-assistance service is available for veterans who are not retirees. That sounds like a noble concept.
The Red Cross toll-free emergency hotline is [login to see] .
COL Mikel J. Burroughs LTC Stephen C. LTC Thomas Tennant MAJ Ken LandgrenCapt Seid Waddell CW5 (Join to see) SMSgt Minister Gerald A. Thomas SGM David W. Carr LOM, DMSM MP SGT1stSgt Eugene Harless SFC William FarrellSSG Leo Bell SSgt (Join to see) Sgt Joe LaBranche SGT (Join to see) SGT Forrest Stewart SrA Christopher Wright PO3 Steven Sherrill PO1 John Miller Kim Bolen RN CCM ACM
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Posted >1 y ago
Great program. Everyone should know about it, just in case.
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SMSgt Lawrence McCarter LT Brad McInnis PO3 Bob McCord CW3 Dick McManus SGT John " Mac " McConnell CWO3 Dennis M. MSgt Stephen Council LTC (Join to see) LTC Stephan Porter LTC Stephen C. LTC Greg Henning SGT Gregory Lawritson Maj William W. 'Bill' Price Maj Bill Smith, Ph.D. SGT Jim Arnold Capt Christian D. Orr Maj Robert Thornton MSgt Robert "Rock" Aldi SFC Francisco Rosario LTC (Join to see)
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