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Lt Col Charlie Brown
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Some institutions did well by their customers and others took advantage.
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SFC Casey O'Mally
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While I do not agree with the decision to ignore the guidance (if this is, indeed, the case), I will also note that it was GUIDANCE, not REQUIREMENT.

Never been a big fan of JP Morgan or Chase, less a fan of JP Morgan Chase after the merger. But I can't yell at them for not breaking the law, I can just choose not to utilize them for being a horrible company.
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