How to transform IT into a service culture

I consulted with many businesses on IT programs and projects, some large international corporations, until I retired, and not one of them had mastered IT Governance. From what I hear, I suspect that nothing has changed in the past decade since I retired. Sad when you consider that none of them could function today, at least not profitably, without IT. The statement in this article "IT must move to a service culture to stay relevant" doesn't help. IT is not a service. It is the heart and soul of business. Those who have served in the military should be able to grasp its significance. Think of IT as the command and control structure of a business. Imagine what would happen to military operations if you removed command and control. Yes, the same thing would happen to civilian businesses. And yet IT remains the bastard child. The CIO (Chief Information Officer) is often relegated to a position subordinate to the CFO (Chief Financial Officer). Imagine a military operation being controlled by a bean counter rather than an experienced combat leader. Yes, the results are the same. More than a decade ago Harvard Press published a valuable guide to IT Governance. It was titled "IT Governance". I recommend it highly. It has real insight, not pop-psych type of drivel found in articles like this.