I think often of MSG (Ret) Max Beilke. Though I never met the man, I was one of many beneficiaries of his post-Army career in the Army's Retirement Services Division. Max used to send periodic informal emails to retirees with information that served either to keep us informed of programs and benefits of relevance to us or to keep us attuned to, supportive of, and feeling included in the military family and the Army family in particular. Max moved on to his last post on 9/11/2001 ... and those emails stopped coming.