Posted on May 19, 2017
National Guard soldier upset with United Airlines for being charged for overweight bag
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The PR team at United can't catch a break.
"A national guardsman returning from a 21-month deployment in Afghanistan was forced to pay $200 to board a United Airlines plane home. The charge was for an overweight bag..."
"A national guardsman returning from a 21-month deployment in Afghanistan was forced to pay $200 to board a United Airlines plane home. The charge was for an overweight bag..."
National Guard soldier upset with United Airlines for being charged for overweight bag
Posted from fox7austin.com
Posted >1 y ago
Responses: 2
I accept that the airline could have done better in resolving the situation.
But I also have to remember personal responsibility just exactly who's job is it to know how bags should be configured with what was allowed at what lip weight limit and how many you could have?
Coupled with all four of my deployments three to iraq one to Afghanistan plus numerous pre deployment site surveys every single time we were told at the departure airfield what to expect as far as baggage limitations on the civilian side on the civilian flights we were connecting with.
Perhaps that is not done any more perhaps the soldiers didn't hear the briefing or perhaps they had the somewhat common servicemember mentality people owe me stuff because I'm a servicemember rules don't apply to me
But I also have to remember personal responsibility just exactly who's job is it to know how bags should be configured with what was allowed at what lip weight limit and how many you could have?
Coupled with all four of my deployments three to iraq one to Afghanistan plus numerous pre deployment site surveys every single time we were told at the departure airfield what to expect as far as baggage limitations on the civilian side on the civilian flights we were connecting with.
Perhaps that is not done any more perhaps the soldiers didn't hear the briefing or perhaps they had the somewhat common servicemember mentality people owe me stuff because I'm a servicemember rules don't apply to me
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SSG Carlos Madden
Agreed. Certainly not the airlines responsibility to transport and pay for government property without charge. Still, not a fun thing for the airline to explain.
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SGM Erik Marquez
Nor should it have ever happened.
If the departure airfield folks did not efficiently or completely explain the airline rules that is just a failure of the unit running outbound
Seen as airline policy was going to allow the weight overall somebody on site could have made a leadership decision to exempt the single bag weight overall at the end of the day it made no difference
clearly they had a procedure in place to deal with overweight bags somehow I doubt they had to pay an extra employee charge to get them to move that bag so no additional cost was realized by the airline by excepting multiple bags weighting x amount or one single bag Wayne that same X amount
If the departure airfield folks did not efficiently or completely explain the airline rules that is just a failure of the unit running outbound
Seen as airline policy was going to allow the weight overall somebody on site could have made a leadership decision to exempt the single bag weight overall at the end of the day it made no difference
clearly they had a procedure in place to deal with overweight bags somehow I doubt they had to pay an extra employee charge to get them to move that bag so no additional cost was realized by the airline by excepting multiple bags weighting x amount or one single bag Wayne that same X amount
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SSG Carlos Madden I can see why he'd be upset. Gotta come home w/ all the gear you were issued when you headed over there.
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