Best-managed organizations to work with

CPT Jack Durish — Fri, 24 Apr 2015 13:09:50 -0400

If you think that being a writer, living in your head, romancing the most beautiful women you can imagine, daring to do any task and vie with any foe, is interesting, you should have lived my life before I retired to write stories. I was a consultant.

I pursued five careers in my lifetime: bureaucrat, soldier, marketing guru, and computer technologist. I survived the last three as an entrepreneur. Over the course of my working years, I participated in projects with every type of organization - from one-man operations to multinational corporations, for profit and nonprofit, every level of government, local, state, and national, and a variety of military units.

Frequently, I have been asked, “Which is the best managed?”

I've never hesitated, not even a heartbeat, to answer: The United States Army.

Yes, you're laughing. So have all my audiences. But, it's true. The laughter dies when they realize I'm not joking and there's a pause as they wait expectantly for me to explain.

I do, simply.

“Imagine,” I suggest, “that your organization must not only accomplish its mission – manufacture, distribute, sell, serve, whatever – but also clothe, feed, and house your employees and provide them with medical care, not just insurance, but build medical facilities, buy medical supplies, and staff medical service providers. Then, on a moment's notice, move your organization and its operations half-way around the world and operate there.”

As they consider this, I interrupt their thoughts with one more challenge. “By the way,” I add, “when you get there, someone is going to be shooting at you.” This final part usually elicits a chuckle. Then, I wait for someone to accept the challenge.

No one ever does.

Interestingly, over the years as I've visited so many organizations, I've discovered vestiges of the influence brought by other veterans who preceded me. Sometimes it's subtle. Other times, it’s blatant.

For example, a couple decades ago I found private consultants visiting corporations to introduce them to the ‘Functional Filing System’. (I'm not sure if that's still used in the Army or any other branch of the services today.)

Employees were told to move their personal effects to one drawer only before leaving for the weekend. When they returned the following workday, they found their files and desks completely reorganized and were warned to not attempt to put anything back the way it was. After a brief period of rebellion, they settled into the new structure and benefited from it.

Sadly, modern American corporations seem to be more under the pall of governmental bureaucracy than military discipline. As government regulations address more and more of the minutia of business, corporate employees become more like bureaucrats. Even more sadly, corporate employees begin thinking more like bureaucrats, more concerned with following regulations than with profitable growth.

Ultimately, I think that businesses have to rediscover customer-oriented marketing. They need to hire veterans and allow them to introduce the concepts of mission-orientation.

Do you think they can while government continues to micro-manage business through intrusive regulation?

Response by Sgt Aaron Kennedy, MS made Apr 24 at 2015 1:20 PM

Sgt Aaron Kennedy, MS — Fri, 24 Apr 2015 13:20:25 -0400

Sir,
I have to agree. The USMC was by far the best managed. That isn't to say they don't have their inefficiencies (heaven help, they exist), but those are "burned" out generally very quickly, or explained if you understand the system.

As for your question:

"Do you think they can while government continues to micro-manage business through intrusive regulation?"

One of the questions/statements that always makes me cringe is "There should be a law" or "the government should" which instantly makes me go "NO!"

Response by Capt Richard I P. made Apr 24 at 2015 1:43 PM

Capt Richard I P. — Fri, 24 Apr 2015 13:43:58 -0400

CPT Jack Durish Good points about the enormity of the task the military undertakes, and the benefits of true mission-orientation. I do think a lot of private enterprise is kept effective by profit motive the same way the military is kept effective by the combat motive, the less combat an outfit sees or is likely to see the less efficient is. The less profit earning an organization can do the less efficient it is. So the least efficient? A government bureaucracy that never faces combat.

Response by PO2 Private RallyPoint Member made Apr 24 at 2015 2:01 PM

PO2 Private RallyPoint Member — Fri, 24 Apr 2015 14:01:09 -0400

I have to agree with that for the Navy as well. It seemed like madness at the time, but after getting out and seeing other organizations in action (or should I say inaction) I have nothing but respect for an organization that can move all of itself in a matter of hours and reshape itself for any task. Whether it was bombing Iraq, anti piracy operations, or disaster relief for Banda Aceh after the tsunami, the DoD gets shit done.

Response by CH (MAJ) William Beaver made Apr 24 at 2015 3:54 PM

CH (MAJ) William Beaver — Fri, 24 Apr 2015 15:54:37 -0400

The United States Army

Response by CH (MAJ) William Beaver made Apr 24 at 2015 3:55 PM

CH (MAJ) William Beaver — Fri, 24 Apr 2015 15:55:37 -0400

The United States Army.

Response by MAJ Ken Landgren made Apr 25 at 2015 1:22 PM

MAJ Ken Landgren — Sat, 25 Apr 2015 13:22:35 -0400

Great insight. Next big disaster the military spearhead the recovery efforts as it is the only organization and leaders who know how to move mountains.