SGT Private RallyPoint Member 6193054 <div class="images-v2-count-0"></div>I recently made the jump from the army reserves to active duty and my new S1 is trying to calculate my new BASD with my reserve time. I’ve been able to access it in the past, but now when I access hrc and try to download my statement of retirement points I get an error message that the pdf can’t be downloaded. I have tried from my home network as well as the army network and got the same message both times. Is there another way to access this document? How can you access your statement of retirement points? 2020-08-10T14:53:58-04:00 SGT Private RallyPoint Member 6193054 <div class="images-v2-count-0"></div>I recently made the jump from the army reserves to active duty and my new S1 is trying to calculate my new BASD with my reserve time. I’ve been able to access it in the past, but now when I access hrc and try to download my statement of retirement points I get an error message that the pdf can’t be downloaded. I have tried from my home network as well as the army network and got the same message both times. Is there another way to access this document? How can you access your statement of retirement points? 2020-08-10T14:53:58-04:00 2020-08-10T14:53:58-04:00 SPC Margaret Higgins 6193062 <div class="images-v2-count-0"></div>Dear Rebecca, I pray that you are successful at finding the answer to your question. <a class="dark-link bold-link" role="profile-hover" data-qtip-container="body" data-id="1342431" data-source-page-controller="question_response_contents" href="/profiles/1342431-42r-army-musician-band-usarnorth-hq">SGT Private RallyPoint Member</a> Response by SPC Margaret Higgins made Aug 10 at 2020 2:56 PM 2020-08-10T14:56:52-04:00 2020-08-10T14:56:52-04:00 SFC Private RallyPoint Member 6193076 <div class="images-v2-count-0"></div>Maybe try to open in Adobe. I think I&#39;m making sense. Response by SFC Private RallyPoint Member made Aug 10 at 2020 3:02 PM 2020-08-10T15:02:25-04:00 2020-08-10T15:02:25-04:00 MSgt Private RallyPoint Member 6193089 <div class="images-v2-count-0"></div><a target="_blank" href="https://www.militarytimes.com/pay-benefits/military-retirement/2017/12/19/how-reservists-can-find-their-point-totals-for-brs-eligibility/">https://www.militarytimes.com/pay-benefits/military-retirement/2017/12/19/how-reservists-can-find-their-point-totals-for-brs-eligibility/</a> <div class="pta-link-card answers-template-image type-default"> <div class="pta-link-card-picture"> <img src="https://d26horl2n8pviu.cloudfront.net/link_data_pictures/images/000/543/059/qrc/4MJQHG27UZBD7GFMZNS2JVJWAI.JPG?1597086346"> </div> <div class="pta-link-card-content"> <p class="pta-link-card-title"> <a target="blank" href="https://www.militarytimes.com/pay-benefits/military-retirement/2017/12/19/how-reservists-can-find-their-point-totals-for-brs-eligibility/">Retirement Guide: How reservists can find their point totals</a> </p> <p class="pta-link-card-description">National Guard and reserve members with fewer than 4,320 retirement points as of Dec. 31 can opt into the new Blended Retirement System.</p> </div> <div class="clearfix"></div> </div> Response by MSgt Private RallyPoint Member made Aug 10 at 2020 3:05 PM 2020-08-10T15:05:52-04:00 2020-08-10T15:05:52-04:00 CPT Private RallyPoint Member 6193120 <div class="images-v2-count-0"></div>Well, you use to be able to get to it through HRC on your own personal computer, but that got nixed, and now you need to get to it through HRC via an ARNET computer. If you can get your S1 to let you log on his system as a guest you should be able to get it through there. Response by CPT Private RallyPoint Member made Aug 10 at 2020 3:20 PM 2020-08-10T15:20:55-04:00 2020-08-10T15:20:55-04:00 SFC Steven Borders 6193132 <div class="images-v2-count-0"></div><a class="dark-link bold-link" role="profile-hover" data-qtip-container="body" data-id="1342431" data-source-page-controller="question_response_contents" href="/profiles/1342431-42r-army-musician-band-usarnorth-hq">SGT Private RallyPoint Member</a> What are you using to access it? Internet Explorer works the best. I just tested it and pulled up just fine. You might try clearing the cache and history that might make a difference as well. Response by SFC Steven Borders made Aug 10 at 2020 3:25 PM 2020-08-10T15:25:12-04:00 2020-08-10T15:25:12-04:00 CPT Private RallyPoint Member 6193242 <div class="images-v2-count-0"></div>WOW I just got through to HRC. <br /><br />I was able to get to my points, but like you am having trouble with getting my statement. <br />HOWEVER, I can get my point detail, and cut and paste the data into Excel. It just wont be the nice clean PDF report. Response by CPT Private RallyPoint Member made Aug 10 at 2020 4:00 PM 2020-08-10T16:00:04-04:00 2020-08-10T16:00:04-04:00 CPT Private RallyPoint Member 6193266 <div class="images-v2-count-0"></div>just now I was able to click right on &quot;CHR Statement of Retirement Points&quot; and save as PDF. <br /><br />Keep trying Response by CPT Private RallyPoint Member made Aug 10 at 2020 4:06 PM 2020-08-10T16:06:37-04:00 2020-08-10T16:06:37-04:00 SGT Private RallyPoint Member 6193489 <div class="images-v2-count-0"></div>Switching to Microsoft edge somehow fixed my problem. Thank you everyone for the help! Response by SGT Private RallyPoint Member made Aug 10 at 2020 5:30 PM 2020-08-10T17:30:36-04:00 2020-08-10T17:30:36-04:00 SFC Kenneth Hunnell 6193826 <div class="images-v2-count-0"></div>Go to HRC Web site, log in with your CAC, You can get your retirement statement through there Response by SFC Kenneth Hunnell made Aug 10 at 2020 7:09 PM 2020-08-10T19:09:28-04:00 2020-08-10T19:09:28-04:00 SFC Kenneth Hunnell 6194071 <div class="images-v2-count-0"></div>I just printed mine from my cell phone. Log into hrcapp.mil, use your CAC card then hit retirement page then print. I just did it Response by SFC Kenneth Hunnell made Aug 10 at 2020 8:52 PM 2020-08-10T20:52:29-04:00 2020-08-10T20:52:29-04:00 2020-08-10T14:53:58-04:00