Is anyone having issues with accessing the VPN, Teams, Outlook, after getting a new CAC?

2023-12-12T10:01:00-05:00

I verified all of my certs and went through the recovery process but still having issues.

Response by SSgt Christophe Murphy made Dec 12 at 2023 11:22 AM

2023-12-12T11:22:30-05:00

Did you clear off the old certificates from your old card from your computer?

Response by SFC Private RallyPoint Member made Dec 12 at 2023 1:22 PM

2023-12-12T13:22:48-05:00

Did you go talk to your S6? I had an issue when I got a new CAC in July I couldn't get my digital signature to pull up even at work. It just said "no card found" and the 6 installed something that fixed it. I can't remember what. I had issues before that even on the VPN when I worked from home and since they installed whatever they did, I have no issues if I have to work from home when my kid is sick or something.

Response by CPT Private RallyPoint Member made Dec 12 at 2023 10:27 PM

2023-12-12T22:27:25-05:00

For CAC related issues on non-Government computer's I always refer to:
https://militarycac.com/

Common Access Card (CAC) Information for home use

MilitaryCAC provides CAC installation assistance; Find information regarding the Department of Defense Common Access Card (CAC)

Response by SGT Private RallyPoint Member made Mar 16 at 2024 7:57 PM

2024-03-16T19:57:49-04:00

I had the same problem, especially with VPN access, after updating my credentials. It was really frustrating because everything seemed fine with my certs, and I went through the whole recovery process, but nothing worked. I tried all sorts of troubleshooting, thinking it might be an issue with the new certs not being properly recognized. What finally helped me get around the issue wasn't another round of certificate recovery but switching to a proxy for my connections. I found a Netherlands proxy list online and decided to give "HollandProxy" a try. Switching to this proxy surprisingly resolved my access issues to VPN, Teams, and Outlook. It felt like a workaround, but it got me back on track with my work without further hiccups. You can see the list here: https://cyber-gateway.net/get-proxy/proxy-by-country.

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