Why has MyHealtheVet changed the log on capability?

MSG Roy Cheever — Tue, 22 Mar 2022 13:55:12 -0400

What is going on in the wide world with the MyHealthyVet.com???? I have appointments that need to be changed and I can’t log on. Is the VA going back to the failures prior to the Trump admin. I can’t call I can’t access my secure messaging (so called)

Response by SrA John Monette made Mar 22 at 2022 1:57 PM

SrA John Monette — Tue, 22 Mar 2022 13:57:54 -0400

I'm having no problems with it. Are you using the app or the desktop version?

Response by SSgt Christophe Murphy made Mar 22 at 2022 2:22 PM

SSgt Christophe Murphy — Tue, 22 Mar 2022 14:22:28 -0400

Cyber Security is ever evolving.

Response by CSM Darieus ZaGara made Mar 22 at 2022 4:58 PM

CSM Darieus ZaGara — Tue, 22 Mar 2022 16:58:26 -0400

Why aren’t you simply calling the particular clinic in question to make the change, and ask about your access. I just tested the login and had no problem. It may be very simple.

Response by Cpl Vic Burk made Mar 22 at 2022 8:20 PM

Cpl Vic Burk — Tue, 22 Mar 2022 20:20:45 -0400

It might be your browser. I can't get Internet Explorer to log it but I do on Chrome and firefox.

Response by CWO3 Private RallyPoint Member made Mar 22 at 2022 8:33 PM

CWO3 Private RallyPoint Member — Tue, 22 Mar 2022 20:33:07 -0400

Changes to MHV eff. 4/11/22 came up on my link. Scroll down to continue with MHV only and log in, until 4/11. Still works otherwise. Windows/Edge.

Response by LtCol Robert Quinter made Mar 22 at 2022 8:38 PM

LtCol Robert Quinter — Tue, 22 Mar 2022 20:38:34 -0400

All the Feds are tightening up for the Russian cyber attack.

Response by PO2 Private RallyPoint Member made Mar 22 at 2022 11:26 PM

PO2 Private RallyPoint Member — Tue, 22 Mar 2022 23:26:42 -0400

Whenever they are working on the programs you won't be able to log in. Usually after hours on the weekdays and on the weekends it is tied up.

Response by LTC Stephen F. made Mar 23 at 2022 1:04 AM

LTC Stephen F. — Wed, 23 Mar 2022 01:04:28 -0400

My friend MSG Roy Cheever I just checked the logon process. The first time I tried i read that the proposed new logon procedures scheduled for March 22, 2022 have been pushed back to April 11, 2022.
I looked at the accepted secure logon process choices and learned that I am already subscribed to 3 of 4 DS Logon [DoD], IDme;...

Since you are trying to logon from Brazil there may be security protocols in place which interfere with you logging on. Is your wife using the same operating system that you are [Windows, MAC, Linux, etc.]? If she is using a different operating system than you are? if so you may have been trying to log on during a period of scheduled or unscheduled maintenance as our friend PO2 Private RallyPoint Member
I concur with my friends Cpl Vic Burk SrA John Monette responses

Response by SSG Bill McCoy made Mar 23 at 2022 11:44 AM

SSG Bill McCoy — Wed, 23 Mar 2022 11:44:26 -0400

Same here Sarge - their new sign-in doesn't seem to work and I cannot access ANY of my info like appointments, prescription refills, etc. I've gone through their login multiple times without success. I've emailed tech support but their advice didn't work. After 1/2 hr on hold, I gave up and will try later when I have more time.
The new login also requires a shorter password than I normally use.

Response by SP5 Peter Keane made Mar 23 at 2022 2:47 PM

SP5 Peter Keane — Wed, 23 Mar 2022 14:47:45 -0400

no problem here.

Response by SSG Roy Kelly II made Mar 23 at 2022 5:19 PM

SSG Roy Kelly II — Wed, 23 Mar 2022 17:19:56 -0400

The VA is changing to a more secure login I have been told. this is on the Sign in page
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My HealtheVet Only Sign In
Starting April 11, 2022, Continue to My HealtheVet Only will no longer be available. Users will sign in using the new sign in.
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If you click onto the "Continue to My HealtheVet Only" you can still sign in
If you have a DS logon like you use to access MyPay you can log in with it. I did have to log on and then go to My HealtheVet/Personal Information/My Account/Manage Account Access to enable DS Logon Access