TAPDB-R is not correct. Any 42As have some insight?

Last year I was dropped from the UMR in my old unit. I quickly notified my UA and it was fixed. My AKO account had been deleted and required a sponsor for a guest account. Through the AKO help desk I discovered that my RECSTA (record status) in TAPDB-R had an "x" in it and there should be a code in it. My prior UA could not locate the RECSTA section, and my current one said it was good to go a month ago. He bumped it to BN who updated my Acceptable Use Policy. As of right now my AKO is under a guest account, with no access to MEDPROS, and I have no eMILPO account access. I completed one. Can anyone shed some light on this?