Posted on May 30, 2019
How can I open an encrypted email from my mil account?
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I received an encrypted email in reply to an important question. Unfortunately the email I received is encrypted with a little blue lock over the checkbox. As a result when I click on "Click here to see full version" I am presented with a blank email. I'm using the correct Internet Explore with all necessary DOD Certificates and I reinstalled the S/MIME control located in settings under options (as instructed by militarycac.com). Yet I have no access. I tried calling the help desk twice only to be told that I cannot be helped because I am using a personal computer. If anybody has some insight as to how I can fix this I would really appreciate it. Other than that I plan on making my way towards base sometime this week just to hopefully be able to open the email on an actual government computer.
Email
Computers
Posted >1 y ago
Responses: 3
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I have been a communications officer for over 16 years and the Army has made it harder and harder to access encrypted emails from personal systems. I know I have everything setup correctly and I still only get it to work 50% of the the time. I will say this Internet Explorer is the only browser i have gotten it to work on so I can save you the time of trying other browsers.
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It's nice to know I'm not the only one having these issues. I appreciate your insight Sir. I'm currently still working on resolving this.
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If you are in the reserves you can use a virtual desktop as long as you have ARAMP
Military CAC › rap
MilitaryCAC's support to the Army Reserve Remote Access Portal (RAP)
Military CAC › rap
MilitaryCAC's support to the Army Reserve Remote Access Portal (RAP)
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