Posted on Jan 28, 2015
SGT Graduate Student
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I know I could have contacted CW3 Michael Danberry privately via inbox but I hope an open forum would resolve this issue not only for me but for whoever else that may have or will experience this.

I have had this issue on my home computer (laptop) now for three days. I can log into AKO with the regular certificate (not the EMAIL one) but when I want to check my email on Enterprise (of course I select the EMAIL certificate), I get the “Please insert a smart card.” Window with the “OK” greyed out.

That leaves me with two button choices; the “Cancel” or “Details >>” button. When I click on the “Details >>” button I get this Smart card status: “A smart card was detected but is not the one required for the current operation. The smart card you are using may be missing required driver software or a required certificate.”

Here are some of the things I have tried already:

- Restart
- Uninstall ActivClient then Reinstall again (restarting at each)
- Install the driver from IOGear then restarting my computer
- Change the CAC reader

My computer is a MS Windows 7 Home Premium; x64-based PC

I can’t get to my emails!! I need to get on it for some very important work! Please Help!
Posted in these groups: Cac_story_800 CACAko-borderless AKOHelp Help
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Responses: 16
CPT Aaron Kletzing
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The best way to secure AKO is to make sure no one can ever access it, no matter what. Are you in the Army and eligible to access it? Are you a cyberterrorist trying to hack into it? NEITHER of you gets in. Call it what you want, but that's absolute security. The only person in the world who can conquer AKO's accessibility issues is the same guy who solved the world's largest rubik's cube in 7 hours (video below).
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SGT Graduate Student
SGT (Join to see)
6 y
LTC (Join to see); CPT Aaron Kletzing... What if RallyPoint was a .mil? What is it required a DoD certificate?... Naah Please don't.
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CW3 Michael Danberry
CW3 Michael Danberry
6 y
If you want a CAC enabled on a .mil network you can use MilSuite. I had a person one time ask why I did not put all of my MilitaryCAC information on MilSuite. I simply stated it did not help anyone if they couldn't access it in the first place. I have not heard back from the person. Maybe it was a 'duh' moment for him. :)
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1SG Information Assurance Manager
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From, https://militarycac.com/EEmail.htm

Solution 37: Your computer still has your certificates from your former CAC and is trying to them instead of your new CAC certificates.
Follow slide 15 in this guide to clear them: https://militarycac.com/files/Making_AKO_work_with_Internet_Explorer_color.pdf


Let me know if that doesn't work, but it should.
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SGT Nodal Network Systems Operators/Maintainer
SGT (Join to see)
6 y
Good info... I hope. I have issues with a Windows 8 tablet like this.
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1SG Information Assurance Manager
1SG (Join to see)
6 y
If you search for your specific error message(s) on militarycac.com--well, I haven't found an issue yet that there's no advice or fix for there. I know that CW3 Michael Danberry, has been commended for it, but probably not enough.
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SGT Graduate Student
SGT (Join to see)
6 y
1SG (Join to see): I had the distinct honor to work in the same building with CW3 Michael Danberry. Others mention him as a mythical legend but I am proud to say, I have met “the man, the myth, the legend” personally.
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CW3 Michael Danberry
CW3 Michael Danberry
6 y
Ah geez, you guys are embarrassing me. :) I'm just plain Mike now. :)
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CSM David Heidke
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I get more errors when logging into my military laptop that are considered OK than I can shake a stick at.

Certificate errors, can't log into instant messenger, approvit doesn't recognize something or other.

It's a cacophony of bad configuration... Must be part of the security.
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1SG Information Assurance Manager
1SG (Join to see)
6 y
One of the big flaws with AGM (Army Golden Master) is that they use it as a one size fits all when it doesn't really fit all the myriad platforms it can be put on. There are ways to fix a lot of it, but they aren't asking me.
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CW3 Michael Danberry
CW3 Michael Danberry
6 y
CSM Heidke, Is this military laptop connected to VPN when you are at home? The instant messenger will only work when on the Army network. You might need to take it back to your IT people to have them reimage it.
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COL Vincent Stoneking
COL Vincent Stoneking
6 y
This reminds me of my most recent TDY... I was working on my DTS in the hotel room. The details have faded in my mind, but I continually had to hop between being connected via VPN to being connected via just internet (NO VPN) to get various parts of the system to work. How did I find out? I vented to another person with more experience that X wasn't working - "Oh yeah, that doesn't work via VPN..." Something about the proxy settings and what DTS expected.

I wish I could remember the details, but it was about 4 hours of wasted effort and a significant emotional event, as I really wanted my flight home scheduled sometime before I was supposed to fly..
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