Posted on Aug 27, 2015
COL Mikel J. Burroughs
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Another great company taking care of Veterans with a proven track record!

Since 2013 Bolen Veteran Advocacy Network, LLC has assisted over 1323 Veterans thru the VA maze.

In June 2015 alone they assisted over 80 Vets.

Case Management, Care Management and Advocacy for Veterans

Case Management at NO cost to the Veterans!!!!!!

http://www.bolenveteranadvocacynetwork.com/mission

RP Members we are looking for more ideas on how we can help this Veteran continue their mission. I know there are some really smart businessmen and women out there with great ideas and contacts. We are also looking for any private donors and private or public companies to help support Bolen Veteran Advocacy Network, LLC in becoming self-sufficient through contributions of money, supplies, and gifts.

DEFINING THE MISSION:

To Help all Veterans Get the medical care they deserve.
To assist all Veterans thru the VA medical process.
To inspire and motivate a cohort of focused, knowledgeable patient advocates to develop into strong advocacy leaders.
To train patient advocates about effective advocacy processes.
To mentor patient advocates about methods of interacting with these systems to achieve predetermined optimal results for patients.
To promote appropriate partnerships, networks and other relationships among patient representatives and between them and the wide range of stakeholders in the healthcare for veterans.

THE CHALLENGES FACED BY VETERANS:

The Veteran’s healthcare system is very complex. There are many barriers to access. The process of seeking care is frustrating. The waiting list for the processing of VA claims is excessive. About 188,000 claims — roughly 40 percent of all ongoing claims — have been pending more than 125 days. Furthermore, the backlog of appeals has grown, leading critics claim the VA is simply denying more claims so they can be marked as resolved and dealing with them on appeal instead.
Veterans currently face an average of 315 days for an initial claim to be processed. In 2012, the Board of Veterans Appeals (BVA) overturned 28.9% of the denials issued for compensation claims, and errors were found in another 46% of appealed claims. These claims were sent back to the original VA Regional Office for an additional review.

ADVOCACY IS A TEACHABLE PROCESS:

Veterans and their family members will be taught the process of patient advocacy. This process has been in operation at Rupert Case Management Inc. for over twenty years. The process and work flows are well defined and operate using secure cloud based information technology systems. These systems are accessible remotely and are scalable. The veterans will be taught how to use these systems in order to implement the advocacy process.
The Process Of Advocacy occurs before, during and after admission to hospital.

BEFORE ADMISSION TO HOSPITAL:

BVAN provides a triage process before admission. The case is medically assessed and prioritized. If there is urgency, then that must be communicated to the receiving team at the VHA. At times, there must be direct communication with VHA team members to properly communicate the depth of need and the nuance of the case.
BVAN will have an inventory of centers of excellence within the VHA in order to properly stream clients. And BVAN will provide referrals directly to providers with exceptional skill sets in order to properly meet the needs of clients with complex needs. This process of facilitating access and directing complex clients to specific providers has proven to deliver the best clinical outcomes.

DURING ADMISSION TO HOSPITAL:

For family members, when a loved one is admitted to hospital, it can be a frightening and overwhelming experience.
Hospitals are sterile environments. Doctors do not oversee anyone patient. There is a lack of continuity of care.
Medical mistakes are commonplace. Loved ones can be overlooked. Their treatment needs can be ignored or worse.
Advocates will go to patients’ case conferences and meet regularly with the doctors and nurses.
The advocates will learn to work with the doctors and nurses at the hospital.
The advocates will be supported by a medical team at BVAN who will review treatment orders and provide information about treatment options.
They will facilitate second opinions. They will assist with the selection of rooms and meals. They will anticipate patient’s needs.
They will brief the family and the patient throughout the process. If the patient or a family member is dissatisfied with elements of care in the hospital, then the team members will advocate for the patient. The advocates’ goal is to create a seamless and quality experience for the patient.

AFTER ADMISSION TO HOSPITAL:

At the time of discharge, VBAN will assist the veteran in transitioning back to his/her local community setting. With tele-health technologies, support and advice can be provided for veterans located anywhere. Furthermore, BVAN will provide information to the local treating doctor in order to ensure that there is continuity of care.

The program will be delivered in two modules:
The Foundation Course:
1. The foundation course in patient advocacy will prepare an individual to do the essential elements of patient advocacy
The Advanced Course:
2. The advanced course in patient advocacy will prepare an individual for a career in patient advocacy

The program will be taught by Dr. Raymond Rupert MD. MBA. Dr. Rupert has over 20 years of patient advocacy experience. He has advocated for over 2,000 complex patients. Dr. Rupert has developed the core curriculum for both the foundation course and the advanced course.

JOINING OUR TEAM

THE FOUNDATION COURSE FOR PATIENT ADVOCACY:

The foundation course will take place over a 12-week period. There is a nominal fee for this class.
The course will begin with advocacy boot camp as an interactive, two-day program in a retreat-like setting. This will involve some didactic, but mainly practical, application of knowledge-transfer sessions by integrating role-playing and real-life scenarios and case studies.
Each day will include one or two high-caliber experts covering the eight key areas and will include patient advocates who successfully navigate these areas.
After advocacy boot camp, the foundation course will be delivered using webinars and video conferencing so that vets located anywhere can participate.
The training program will give the vets a solid understanding of the advocacy process. Lack of medical training will not be a deterrent. The critical skills will be organizing data, targeting treatment, achieving access and encouraging excellence of clinical outcomes.

THE ADVANCED ADVOCACY PROGRAM:

The advanced program will be delivered over a 15-week period. There is a fee associated with this class as well.
It will start with a two-day advocacy boot camp. This course will then shift to delivery with webinars and video conferencing.
Once the first group of vets have been trained and received certification from RCM for having completed the program, then they will be encouraged to become advocates for other vets.
They will also be encouraged to start up their own patient advocacy businesses, in their communities. This will ensure that the initiative is sustainable. The veterans will have pride in their work and will be able to pay it forward.
The mission will include promoting the advocacy-training program using social media: LinkedIn, twitter and Facebook.
Edited 7 y ago
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Responses: 4
LTC Stephen F.
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Edited 7 y ago
COL Mikel J. Burroughs thanks for posting. The VFW helped me navigate through the maze of VA from July 2008 through early 2009 at no cost. They patiently helped me as they developed a packet and submitted it and contacted me to let me know what else needed to be submitted to fill in the gaps. I assume the BVAN provides similar service. I would be curious to see the statistics from each of the groups that assist veterans through the VA disability evaluation process.
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COL Mikel J. Burroughs
COL Mikel J. Burroughs
7 y
LTC Stephen F. I know for a fact that Kim Bolen RN CCM ACM has kept track of all 1,323 veterans that she has helped, so she may be able to realy some stastitics to me and again she is just a one person show working all of the these cases over the year and half pro-bono. Here Brother Capt Mike Bolen is trying to assist her in making this a self-supporting organization. He is a great veteran working hard and is located about three miles down the road from me here in Oceanside, CA. I'm trying to get ideas from the RP membership on how they can grow to become self-contained and operating with a budget to help more veterans. Their personal funds are running low and they need some solid suggestions on future funding. I know they are filing their 501c, but as you knwo that takes forever with the IRS and the process. Sometimes as long as 18 to 24 months!
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Kim Bolen RN CCM ACM
Kim Bolen RN CCM ACM
6 y
Yes Stephen, I try my best
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SFC Contract Administrator
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Absoultley, thanks for posting!
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MSgt Curtis Ellis
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COL Mikel J. Burroughs This is one I've not heard of before. Will pass it on to my other Vets. Thanks for posting!
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COL Mikel J. Burroughs
COL Mikel J. Burroughs
7 y
MSgt Curtis Ellis Please get the word out to everyone, hopefully we can get some company sponsorship going as well for these guys and some donors! Every contact and little bit of exposure helps.
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