Posted on Apr 17, 2015
LTC Stephen F.
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Today, I received a phone call from the VA Medical Center which provides most of my treatment. I had a appointment scheduled for early next month and the doctor is now unavailable with the next available appointment in July. I live roughly 40 miles away from a few VA facilities.
The POC suggested I call VA's Choice Program, after waiting two weeks to allow the system to process the requirement, to coordinate an appointment with a local doctor who would be paid through the VA. Then I need to call the POC back and cancel the July appointment.
Right now I receive all of my medical care free through the VA Medical Center system.
I am curious to see if anybody else has gone through this program and what the results were including out of pocket payments.
Posted in these groups: Wheelchair and flag Disabled VeteransMilitary civilian 600x338 Transition
Edited 10 y ago
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Responses: 27
SSgt Gerald Morris
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I live literally a block from my local VA clinic. I have always been treated with respect and in a timely fashion.
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I have needed to go to the local hospital for emergency care a number of times ( I am a Cancer patient ) and with one phone call, it was approved 100 % no cost to me.
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The VA has it's issues, I will give you that, however, without exception since my involvement with VA medical care, I only see ONE.
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My only issue is Dental Care . .. I just can't wrap my head around how a person can ELECT to get a Gender Transition and be approved for a cost of $ MILLIONS $ of dollars over their lifetime, and I can't get Dental Care !!!!!!
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SEMPER FI BROTHERS
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SFC Jo Ann Klawitter
SFC Jo Ann Klawitter
10 mo
I truly understand your situation and I’m happy for you that you get the care that you need.
My situation was quite different
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LTC Stephen F.
LTC Stephen F.
6 mo
Thank you for respodning SSgt Gerald Morris and letting un know that you are a cancer patient and the only issue is dental care
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SSgt Gerald Morris
SSgt Gerald Morris
6 mo
LTC Stephen F. - You are welcome LTC. My cancer is being treated and paid for by the VA. That being stated, it sure would be nice to chew my food as well.
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GySgt Ray Harris
GySgt Ray Harris
4 mo
The VA has just made a MAJOR improvement to the Community Care Program. Authorizations are now valid for a ONE-YEAR period. I have received awesome care through the progam for skin cancer removal, macular degeneration, oncology and renology. The only gripe I had was the frequent expirations, and it looks like that has been fixed.
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SSG Ralph Watkins
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When the CHOICE program first started I had to get farmed out. We did not have a competent specialists at my facility. Things went well except that scheduling kept refusing it. Come to find out that nobody informed them of the CHOICE program. That's the VA. Once they got on board, I had no other problems with the CHOICE consults. I live near a VA & used to work there. The problem has been lack of specialists. When I put under claims under the PACT act, I was sent to outside specialists for my claims. I was given ratings in 2 weeks.
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SFC Jo Ann Klawitter
SFC Jo Ann Klawitter
10 mo
I am so glad you got the help you needed
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LTC Stephen F.
LTC Stephen F.
6 mo
Thank uoim for responding SSG Ralph Watkins and letting us know. I was one of thw first in my area - I hadto educate the doctors offices and let the VA Care peope know about the issues. FYI SFC Jo Ann Klawitter
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LTC Stephen F.
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Edited >1 y ago
4/30/15 Sit Rep: Per instructions, this afternoon I called the VA Choice Program and was registered into the system. I provided verifying info and then went through the registration process - I was interested that the Choice program had my old address [AKO, MilConnect, VA, etc had already been updated last year. I was told it would take 14 days to get my new card - appointments require VA confirmation.
After confirming that I had appointment well beyond 30 days which justified use of the Choice Program, dermatology was confirmed and I gave a basic description of issues. After selecting a doctor who is in their network and explaining what time of day was best for me, I was told it would take 5 days for the information to be processed. After that I would be called by a Choice Program rep to coordinate an appointment.
I am hopeful that this process will provide quality care, copies of my records, and prescriptions through the VAMC network - my usual source.
Sgt Richard Buckner, PO2 William Allen Crowder, SPC Bill Smith, SGM David W. Carr LOM, DMSM MP SGT
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SPC Bill Smith
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I called the program and they told me that I live within the 40 mile limit by way of the crows flight. I actually live more than 50 miles from the nearest VA med center. Talk about a load of crap! I have been asking for the right care for over 5 years now and was so happy to see this choice card come along but once I get my hopes squashed! So as far as I'm concerned, until they get their crap figured out, I don't want anything to do with them! I have to go and pay for care out of my own pocket just to get the right care! How fair is that to anyone that put their life on the line. I know that I'm just one person that gets treated like this and it breaks my heart to see those that are much worse then me to get the same treatment!
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SFC Jo Ann Klawitter
SFC Jo Ann Klawitter
10 mo
The same thing happened to me I really understand but I became a pest and bother them all the time just because I could
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SFC Jo Ann Klawitter
SFC Jo Ann Klawitter
10 mo
LTC Stephen F. I was told by the choice programs that I did not qualify because it goes by how the crow flies
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SFC Jo Ann Klawitter
SFC Jo Ann Klawitter
9 mo
I went through the same BS, but I’m a constant pusher if I want something so I eventually got transferred to my hometown with a huge medical complex to have my treatment done
They also gave me the BS of a crow flies
If I want something bad enough, I go after it
I have heard so much BS I don’t wanna get started
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SFC Jo Ann Klawitter
SFC Jo Ann Klawitter
9 mo
I also went through the higher ups congresswoman Tammy Baldwin wrote me a letter saying I did not qualify
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CMSgt Keith Hennek
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LTC Stephen, I've used Community Care through the VA for at least 6 years, most recently for two back operations, a kidney stone removal, chiropractic care, Urology to monitor for kidney stones, pain management for lower back pain in which I received an epideral to relieve the pain (this was between my two back operations), anual dental check-ups. Initially I was approved to have 6 crowns replaced. And now I have an upcoming colonoscopy through Community Care. All of these appointments were 100% paid for by the VA. As long as you have a copy of the VA Authorization letter you should be good to go. This letter is usually sent to the Dr of your choice as well. All you need to do is call Community Care to let them know what date you have the appointment. I've also had to go to the emergency room on three or four differant occasions and the only requirement if you do that is to call the community care 72-hour hotline to report that you went to the emergency room, the date and time, and the reason for the visit. If you tell the emergency room the VA will cover the bill, they will bill the VA. If you have any issues with them not paying, call the community care and ask for a VA Authorization number for that visit and provide that number to the billing agency and they'll take care of it. The Community Care system is a great service to veterans, as you are able to get care more quickly in a lot of cases than if you wait for a VA specialist. If you have any questions or if I can be of further assitance, feel free to e-mail me at [login to see] . Sincerely Keith Hennek, retired CMSgt USAF
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SFC Jo Ann Klawitter
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No. They told me I didn’t qualify
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LTC Stephen F.
LTC Stephen F.
10 mo
Thank you my sister-in-Christ SFC Jo Ann Klawitter for letting me know
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SSG Gordon Holmes
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Was able to get chiropractic care outside of the VA. Closer to me than driving the the VA facility.
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SFC Jo Ann Klawitter
SFC Jo Ann Klawitter
10 mo
I went to a physical therapy at a VA clinic and hour and a half away
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LTC Stephen F.
LTC Stephen F.
6 mo
Thank you for letting us know SSG Gordon Holmes and that you were able to get chiropractic care outside the VA
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SFC Jo Ann Klawitter
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I was told I was not qualified
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LTC Stephen F.
LTC Stephen F.
10 mo
Thank you my sister-in-Christ SFC Jo Ann Klawitter for letting me know
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LTC Stephen F.
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Edited >1 y ago
06-03-2015 Sit Rep. Today I went to the dermatology appointment approved by VA and coordinated by the VA Choice Program. When I checked in I learned that my paperwork had not been sent over yet -despite being approved weeks ago. The Dr office called VA Choice and I spoke with the VA Choice Program POC and made sure they understood I expected them to meet the requirement - they gave a phone approval. I learned that another vet came 1 month earlier and had to pay the full cost because VA Choice did not approve it.
My appointment went well, I got prescriptions for a year for my dermatology meds. I also got another appointment for a whole body exam - expect includes burning off problem areas, biopsy if necessary.
The Doctors office is required to send my diagnosis results, etc to VA Choice program. I provided the fax number to my VA primary care physician so that she has copies of the doctors results.
Sgt Richard Buckner, PO2 William Allen Crowder, SPC Bill Smith, SGM David W. Carr LOM, DMSM MP SGT
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LTC Stephen F.
LTC Stephen F.
>1 y
Thanks PO2 William Allen Crowder. I hope that the other vets who are placed in this program will be supported by it without having to make a lot of effort.
It is funny to me that the card the VA sent me is "Veterans Choice Card Temporary Program." Unless VA plans to build facilities with 40 miles of each vet or more likely would want all vets to move to within 40 miles of a VA facility, that program should exist for a long time.
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LTC Stephen F.
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Edited >1 y ago
05-27-2015 Sit Rep. Today I called the VA Choice Program and now have a my first scheduled dermatology appointment next Wednesday June 3. It has taken since April 30 for the VA Choice Program process to fully engage for me. I was told that I am authorized up to six appointments and that biopsy and results are included in covered services. The contracted doctors interact with VA Choice Program not with the VA Medical services side. Therefore I will need to coordinate with the dermatologist to get copies of the diagnosis, biopsy results, etc over to the VA. I plan on testing the MyHealtheVet system to add the Dermatologist to the network for sharing information to my VA doctors. I plan on updating this question thread with the results of my system tests as they occur.
Sgt Richard Buckner, PO2 William Allen Crowder, SPC Bill Smith, SGM David W. Carr LOM, DMSM MP SGT
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