If I use IPSSA to submit a birth certificate and SS card, do I submit it as a generic upload request or a personal information request?

I didn't respond to this question initially as I am far from the subject matter expert in this situation, but here's some knowledgeable layman advice.

Short answer: IF the birth certificate is missing from the Army Military Human Resource Record (AMHRR), do a PAR for an admin records correction. The 'proof of citizenship' route should be used for initial verification if the citizenship status changes (i.e., you enlisted as a Green Card holder and later become naturalized).

Note: Your Social Security card isn't a required document* in your AMHRR unless your social security number is incorrect and needs to be changed. If that is the case, then do a seperate admin records correction PAR for that issue.

I'm making the assumption that you were an American citizen when you entered the service and the issue is your citizenship information is missing from your Soldier Talent Profile (STP) in IPPS-A.

The first step you should do is verify that your birth certificate was actually deleted from your iPERMS records*. Your next steps will depend on if it is still there AND correctly named (it should be named CERT BIRTH SOLDIER):
• If your birth certificate is there and correctly named: PAR to the S1 that there is a data transfer issue and your birth certificate isn't being brought into IPPS-A.
• If your birth certificate is there but is NOT correctly named: PAR to the S1 that an iPERMS update changing the name your birth certificate needs to be done.
• If your birth certificate is missing: Initiate the admin records correction and attached your documents.
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* AMHRR required documents - https://iperms.hrc.army.mil/svc/public-download/ASRBDocuments.pdf
* iPERMS online - https://iperms.hrc.army.mil/login/