How can I appeal an EFMP decision so that I can get accompanied travel?

I need some guidance with the EFMP process.
I am separated, my husband is still active at Fort Hood. He came up on great orders, a 1:1 match for a position at Grafenwoehr. This would be the first overseas tour for either of us so the process to get there is new. I did the EFMP screen, and they gave me paperwork to give to my providers to fill out. The screener was really hung up on a prescription for levothyroxine from my infertility doctor. She then asked about my records from my counselor. I explained I see a counselor to manage my anxiety related to my fertility treatments, but we are about to stop those so I won't be needing counseling. She asked and I did clarify that I am not medicated, have never had an ER visit or a hospitalization, and only see a counselor and not a psychiatrist. She told me to have the fertility doc and my counselor fill out the appropriate parts of the packet but waived that all off like it was no big deal. EFMP sent the final form to my husband that they enrolled me anyway, but not for the meds, for the counseling. Still we thought this was no big deal, because my counselor even wrote on the paperwork I will be ending my treatment within the next six months (basically to butt up to us leaving).
Monday we got a disapproval for accompanied travel. The only thing anyone will tell my husband is that I "have a mental health issue" and they "don't have the services" for me. I am floored, because I don't receive any specialized care (We can do talk therapy on an app now, for Pete's sake), and I'm basically done with it anyway and it's documented as such. We're getting the run around on how to appeal this because everyone is on telework for COVID. Does anyone have any help or insight on how to rectify this situation? I don't feel like I even need to be enrolled let alone have this affect my husband's career (if he has to change to a "needs of the Army" job) or our marriage (if we have to be separated).