Posted on Nov 12, 2013
How can the VA speed things up with the claim status?
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I have currently been waiting for almost 3 years now for a claim I submitted. I am already getting a percentage but that claim only took 6-8 months. With the obvious increase in Vets getting out of the service and all the wounded warriors we have the claim status is going slower. What can we or the GOV do to help speed things up? Hire vets to help vets? Hire more people in the VA system? Thoughts?
Posted >1 y ago
Responses: 18
I initially started to post a suggestion for each person posting on this thread - but I think I'll go this route.
Folks - don't deal with the VA on your own. Too many of us do this and end up as so many of you are describing. Find a Veteran Service Organization (VSO) of your choice (i.e. - VFW, DAV, etc.) speak to one of the VSO's Service Officers and sign a VA Form 21-22 to permit your selected VSO the authority to look at your file within the VA while it is being processed. Sometimes it's a simple thing - like signing a form 5103 and mailing it in that's holding things up.
A couple of words of caution - (1) expect your claim processing to take time. (2) getting a lawyer will not make things any better unless your claim is in the queue for BVA, etc. (3) never give the VA original copies of military records - give them copies. (4) Don't be afraid to challenge VA findings - use outside doctors and the VA's own DBQ forms for help your case. (5) you can challenge the VA decisions ad naseum - take advantage of it.
I can't answer all the questions you have - mostly because I don't have your case file in front of me. What I can provide is some specific suggestions and tactics on what to do. If you have specific questions, please do NOT put them here on the forum. PM me and I'll get with you and make suggestions. Again, I don't have all the answers, but I'll bet I can find someone that does....... even if you might not like the answers!
Folks - don't deal with the VA on your own. Too many of us do this and end up as so many of you are describing. Find a Veteran Service Organization (VSO) of your choice (i.e. - VFW, DAV, etc.) speak to one of the VSO's Service Officers and sign a VA Form 21-22 to permit your selected VSO the authority to look at your file within the VA while it is being processed. Sometimes it's a simple thing - like signing a form 5103 and mailing it in that's holding things up.
A couple of words of caution - (1) expect your claim processing to take time. (2) getting a lawyer will not make things any better unless your claim is in the queue for BVA, etc. (3) never give the VA original copies of military records - give them copies. (4) Don't be afraid to challenge VA findings - use outside doctors and the VA's own DBQ forms for help your case. (5) you can challenge the VA decisions ad naseum - take advantage of it.
I can't answer all the questions you have - mostly because I don't have your case file in front of me. What I can provide is some specific suggestions and tactics on what to do. If you have specific questions, please do NOT put them here on the forum. PM me and I'll get with you and make suggestions. Again, I don't have all the answers, but I'll bet I can find someone that does....... even if you might not like the answers!
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TSgt Scott Hurley
I will piggy back on this for the AF. When I got out I was given two copies of my medical records on CD-ROM. One was for me and the other was for the VA. Of course the VA did not know what to think of the disk. But I did print my entire record for them. But I still handed them the disk too. And like PO1 (Join to see) said, go and see the service officers of the VFW, American Legion, or the DAV. They are there to help. Even if you are not a member. They will still help you.
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PO1 (Join to see)
TSgt Scott Hurley Exactly! Membership is NOT required - of course the VSO would like you to become a member, assuming you are eligible. I can assure you I deal with veterans daily that are not associated to any VSO at all. Those individuals that do not want to become members get the precise same level of dedication to their situation as members from me.
Why? LOL! I get asked that question all the time - the answer: when I needed help with my claim(s) no one offered to help and I was struggling mightily - all in vain. When I talked to a Service Officer from a VSO he was able to find the difficulty with my claim in about 2 days, gave me the direction to go...I took it from there. So, I decided to repay the debt AND to pay it forward. There's no shortage of people that need help. Sometimes though, it's harder to convince the smart ones - especially the college educated ones - that dealing with the VA alone is NOT the best way nor the intelligent way to go about it......
Like my great-great-grandfather used to say: "Diploma don't mean nothing if you don't use your brains"....smartest man I ever met. He only had a 4th grade education but raised 13 kids, fought off Comanches, Apaches and mexican bandits and ran one of the larger ranches in the state of TEXAS. Never made it to the record books for anything - but was still feared by bandits and held in very high esteem by everyone else who met him well into his 80's.
Why? LOL! I get asked that question all the time - the answer: when I needed help with my claim(s) no one offered to help and I was struggling mightily - all in vain. When I talked to a Service Officer from a VSO he was able to find the difficulty with my claim in about 2 days, gave me the direction to go...I took it from there. So, I decided to repay the debt AND to pay it forward. There's no shortage of people that need help. Sometimes though, it's harder to convince the smart ones - especially the college educated ones - that dealing with the VA alone is NOT the best way nor the intelligent way to go about it......
Like my great-great-grandfather used to say: "Diploma don't mean nothing if you don't use your brains"....smartest man I ever met. He only had a 4th grade education but raised 13 kids, fought off Comanches, Apaches and mexican bandits and ran one of the larger ranches in the state of TEXAS. Never made it to the record books for anything - but was still feared by bandits and held in very high esteem by everyone else who met him well into his 80's.
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The VA has tried hiring more people. But of course it takes time and energy to get these new hires trained and ready to go. Sadly, I don't see the back log ending anytime soon. With the number of Veterans returning from deployments plus the number of older Veterans finally putting their paperwork in, to get the backlog totally cleared would require a lot of time, people and money.
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I feel your pain I am on about 2 1/2 years on my appeal as well, I keep getting the excuse of normal times, but as you stated with all the new vets and initial claims taking priority, appeals get pushed back farther and farther.
I would think that a good fix would be to have a 25% of the claims process be handled for appeals and the other 75% for initial claims, but we know the reality is it will never happen that way.
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Cpl Jania Masterson
I know hire more people like me to do the claims. That would create tons of jobs and the claims would get done.
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I think this is a good thread for those we are trying to get to join can see the substance of some things we discuss between us as current and former military, soft spoken as well as informational and mentoring types of postings.
We also have fun at times while remaining professional.
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The excuse that I was given (one of many),was that both systems didn't communicate with each other and that meant that all info had to be manually entered. I was told this in 2010. It reminded me of Army Aviation. Every PCS meant a new computerized system, Some units were half paper, less paper, or no paper records. Then, no paper (all computerized) units used different versions of computer reord keeping. It was an avoidable nightmare.
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SPC David Shaffer
They should hire you but in reality I doubt things are going to change anytime soon.
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Its one thing for a vet to help a vet or hire more vets to help vets, but clearly a different thing to be a VSO Rep. We're talking about processing someones claim and in order to do that one must be accredited and trained to do so.
To be a VSO Rep you must be accredited. The Department of Veterans Affairs recognizes three types of individuals who have received certification from VA to make application for veterans benefits.
Accredited agents
Accredited attorneys
Accredited service officers from veterans service organizations
Anyone other than an attorney or a service officer with a VA recognized service organization must apply for accreditation as an "accredited agent."
Federal law dictates that no one may help a veteran in the preparation,
presentation and prosecution of an initial claim for VA benefits unless
that person is accredited. The only exception to this law is that any one
person can help any veteran -- one-time only -- with a claim. To help any veteran a second time requires accreditation.
If you belong to an organization like the VFW, DAV etc and your post doesn't have a VSO there, hey there's an opportunity for your post to have one. But the VFW does have a nationwide network of VSOs as part of their National Veterans Service as I'm sure the DAV or the Legion. You don't have to be a member of a VFW/DAV, the service is free.
There's a lot of responsibility to being a VSO,. It's not a hard process , there is a test you have to take and come continuing education you have to fulfill to keep you accreditation.
PO1 (Join to see) let me know if I left anything out or if something needs to be corrected.
To be a VSO Rep you must be accredited. The Department of Veterans Affairs recognizes three types of individuals who have received certification from VA to make application for veterans benefits.
Accredited agents
Accredited attorneys
Accredited service officers from veterans service organizations
Anyone other than an attorney or a service officer with a VA recognized service organization must apply for accreditation as an "accredited agent."
Federal law dictates that no one may help a veteran in the preparation,
presentation and prosecution of an initial claim for VA benefits unless
that person is accredited. The only exception to this law is that any one
person can help any veteran -- one-time only -- with a claim. To help any veteran a second time requires accreditation.
If you belong to an organization like the VFW, DAV etc and your post doesn't have a VSO there, hey there's an opportunity for your post to have one. But the VFW does have a nationwide network of VSOs as part of their National Veterans Service as I'm sure the DAV or the Legion. You don't have to be a member of a VFW/DAV, the service is free.
There's a lot of responsibility to being a VSO,. It's not a hard process , there is a test you have to take and come continuing education you have to fulfill to keep you accreditation.
PO1 (Join to see) let me know if I left anything out or if something needs to be corrected.
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PO1 (Join to see)
SSG (Join to see) Right on target! I'm glad you caught that one - I was going along blissfully without realizing some folks might not understand the requirements the VA / Federal law has for aiding those eligible for assistance through the VA.
Thanks for the backstop!
Thanks for the backstop!
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Everything goes in cycles with the VA. When they got green lighted to push the Agent Orange claims, things went to a crawl for the more recent vets. I'm in Phoenix, and all this scandal has them freaking out. I swear, they are just doing different things to hide their inability to deal with all of us. I filed my appeal with the DAV and it took about 3 years to get my case reviewed again. If you aren't getting updates with the service organization you used, you may consider switching to another one.
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I was diagnosed with AO related throat & neck cancer in 2010 & the VA Hospital in Tucson was remarkable through my treatment! Filed a claim and waited couple years before receiving 100% & back payment! After their determination I was "cured" of cancer, down to 20%. We have used Congressional help, with little if any help from McCain's office & some level from Giffords/Barber, who I didn't vote for! Now pursuing review of claim as it pertains to dental, dry mouth, hearing & other secondary affects from radiation & chemo! Primarily using our LegalShield attorney who specializes in VA/SSI claims & thankfully no fees unless we receive an increase. 10% increase recently & shooting for 50% & some teeth to replace the ones destroyed by radiation! Cancer free 24 months & loving life; only wish they would revamp the claims process with sympathy & efficiency! All the very best to the group for Christmas & holidays!
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I currently have a claim with the VA and they told me upon my release I was in the fast track program, needless to say it ran at a snails pace because I had to inquire about 11 months and some days after retirement date, because I received nothing back. so I track some numbers down and started making calls and when I did reach the staffing who could may have been able to shed some light on the subject they were unable to help me and to top it off she was rude and nasty, and soon after they sent me a letter exactly 8 days after that phone call that I received o% of all my documented claims and it was 23 claims in all from High Blood pressure to Diabetes just to name two and I have been in waiting ever since October 2011. I really wish they would hire veterans to work the backup in the claims department and on completing this process because we really need some people who has some sympathy within the system.
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PO1 (Join to see)
CPO Rufus Williams If you're interested...give me a holler. I'm all about helping my shipmates.
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