Posted on Nov 12, 2020
If you need to add additional documents DFAS has requested, do you need to open up a new ticket?
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If you need to add additional documents dfas asked for, do you need to open up a new ticket? and fill out and re attach everything like the first time? or can you just send it with the files that they asked for?
Posted 4 y ago
Responses: 3
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I am really, really hoping someone told you to keep a complete copy of the whole packet before you sent it in. This may be a surprise but sometimes things get lost.
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Look at me still asking NCOs the answers to questions, still years after getting out of the Army ;-)
Gotta love the NCOs...they always seem to know the answers!
Gotta love the NCOs...they always seem to know the answers!
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SFC (Join to see)
Should just be able to mail back the forms. There's a trouble ticket or CMS case already open and unresolved so he shouldn't need to submit a new one.
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SPC (Join to see)
I figured it out.
When Dfas ask for additional document your current ticket is closed and you can reopen the same ticket and add additional document to that ticket.
When Dfas ask for additional document your current ticket is closed and you can reopen the same ticket and add additional document to that ticket.
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