After nearly an eight year break in service I decided to once again serve my country and I joined the Army National Guard. While it has been a great experience thus far I find myself and peers to be quite frustrated with ALMS/AKO/ATTRS. I am not saying that National Guard/Reserve Soldiers should not be held to the same standards as our fulltime brothers and sisters. To the contrary, I think that we have an obligation to chase knowledge and be ready to step into an active role at a moment’s notice. My issue is that the programs mentioned above are poorly written and the help desk is often unable to assist with issues that arise. Guard/Reserve Soldiers are not sitting in a computer lab on an active duty post with staff at our beckon call to assist with system errors, programs freezing up, etc. Also, I feel all of these programs could be one system, making navigation and assistance a lot simpler. If I’m way off base or am missing a critical piece of information please educate me.
That being said I think they should remain for the guard/reserve. While it may be difficult at home, we still have other duties we must do outside of drill, such as PT. It is just a unique challenge of ours.
If you happen to have two systems, bring up the help page on the more up to date one and make the adjustments on the more obsolete one. I tried calling the help line once and the person on the other end sounded like they were at a call center in some ramshackle single-wide in West Virginia. They were no help at all.