Is there any way to send a pay inquiry to the local finance office or DFAS directly?

To start off... this is not a direct shot at any S1 or Human Resources personnel. Many of you are really trying to do the best you can to help Service Members out. Many of you go above and beyond to help our Service Members, Family Members, and DA Civilians. It just seems that there is always an issue regarding army time sensitive or personally time sensitive documents getting to the local S1 (possibly the brigade S1), then to the local finance office, and finally to DFAS to process. I understand things take time. I have been in for 18 years and have seen my fair share of lost documents, documents submitted but then sat on for months (literally), documents submitted incorrectly but not returned to the subordinate unit or soldier for corrections, Human Resource offices that just didn't care, finance offices that didn't care, etc. I understand that we are trying not to overwhelm the local finance office with Service Members asking what is BAH, or why is my leave balance incorrect when their HR office can answer that. But there are legitimate times when there should be an offer of a digital system request that gets directed to Finance or DFAS. There can be a digital questionnaire that you must fill out and if you don't meet the criteria then you have to go through the regular channels. On one occasion it took me 6 month to get Family separation pay while deployed. This is something that should just not happen. I have looked people in the face when they have apologized for losing my documents, or actually having them in a box under their desk because thy forgot to submit them a month ago. Overall I am trying to see why we can not make this a more efficient system when we live in such a technologically advanced time. And yes I do have people fill out DA Form 200's when I submit documents. And when they lose them I just resubmit document and drive on but this is still not the way we should be doing business.