The new Sectretary if the VA used to be CEO of Proctor and Gamble. He's also a veteran. Can he turn around the VA?

I was impressed with his approach of listening to customers (veterans) and getting out to the hospitals and clinics. I also liked his comment that when asked if he would take the job - my whole life has been preparation to take this job.

As always only time will tell. It is not a one person job and nobody, regardless of how qualified or great, can single-handedly change the climate of an organization and make it right over night.